1.888.955.6000
 
 

Placing an Order and Payment Methods

How can I place an order?

There are several ways to order from Crutchfield. You can:

  • Order online with our secure checkout form.
  • Call us toll-free at 1.888.955.6000, 7 days a week
  • Send your order form and payment by U.S. Mail: Crutchfield, P.O. Box 9032, Charlottesville, VA 22906-9032.
  • Fax your order form and credit card info to us at 1-800-388-9756.

Click here if you would like a printable copy of our order form to fax or send by U.S. mail.

To view this file you will need Adobe Acrobat Reader.

How can I pay for my order?

  • Credit card: American Express, Visa, MasterCard, Discover®Network
  • Debit cards with the MasterCard or Visa logo
  • V.me by Visa — allows you to easily make online payments with Visa and other major card brands. You can store payment and shipping preferences in a V.me account, and make a purchase without having to enter that information.
  • MasterPass is a free service that is a fast, simple and safe way to check out online. Learn more.
  • PayPal™ is the safer, easier way to pay online without revealing your credit card number.
  • Bill Me Later® — the quick, easy, secure way to pay. Simply choose this option, enter basic information and in a few steps, you're done. You will receive a bill in the mail and can choose to pay in full or over time. Subject to credit approval.
  • Sony Financial Services Credit Card — special financing is available on many of the items we sell. Subject to credit approval.
  • Bank Cashier's Check, Certified Check or personal check (all checks by mail only).**
  • Postal Money Order
  • Western Union: You can request a money transfer at any one of 33,000 Western Union offices nationwide. If we receive your transfer by 4 pm Eastern Time (M-F), your order should ship the same day. Click here for details.
    • Prepaid is available for orders up to $999.99 shipping to all 50 states, the District of Columbia, and Puerto Rico. Prepaid 2-day transfers are $7.
    • Quick Collect® is available for orders shipping to other U.S. territories and APO/FPO addresses; and all orders preferring same day or next day transfers of up to $5000. Fees are based on the amount sent, and the speed by which they will be delivered.
    • To pay with Western Union, please call us toll-free at 1-800-555-7032.

For your security, we may need to contact you at your billing phone number before your order ships.

Crutchfield does not accept C.O.D. orders.

** All checks are subject to verification, which may cause delays in processing. Checks without pre-printed name and address information may delay the processing of your order for up to three weeks.

When will my credit card be charged?

When your order is placed, we will authorize your credit card for all in-stock items. An authorization is a temporary hold on the funds. We will finalize the charge to your credit card when the items ship. (For items shipped directly from the vendor — including THIEL, Performance Furniture, and Vizualogic, etc. — we will charge your credit card at the time of sale.) You can cancel an order at any time prior to shipment, at no cost to you, by calling 1-800-955-9091, 7 days a week.