CHARLOTTESVILLE, VA (September 29, 2014) — For the 15th straight year, Crutchfield.com has earned a "Circle of Excellence" Platinum Award for website performance and customer service from Bizrate Research, a division of Shopzilla. Of the more than 4,700 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 15 consecutive years.
To qualify for the Platinum Circle of Excellence award, a retailer must earn consistently excellent customer ratings. The 2014 Bizrate Platinum Circle of Excellence winners represent the top 1.7% in customer satisfaction and have received scores of at least 9 out of 10 in all seven key satisfaction indicators.
“Internet retailing has changed dramatically over the past 15 years.” says Bill Crutchfield, Founder and CEO. “Our dedication to customer service has not. It’s our people that set us apart."
Over 250,000 customers have rated their buying experience with Crutchfield through Bizrate. In the last year, customers have given the retailer top marks for overall satisfaction, product selection, ease of finding what you are looking for, likelihood to buy again, product met expectations, on-time delivery, and satisfaction with customer support.
Crutchfield Corporation, which celebrates its 41st anniversary in 2015, is one of the nation's leading catalog and Internet retailers of consumer electronics products. Crutchfield has its headquarters and a retail store in Charlottesville, a call center in Wise County, VA, and a store in Harrisonburg, VA.
For more information, press only:Jim Richardson/Crutchfield Public Relations
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