Connect with a personal advisor

Customer Care Team

What you get from your go-to person

You get someone who is extremely knowledgeable about the gear we offer and someone who will get to know you well enough to make custom-tailored recommendations. Above all, you get an individual whose job it is to earn your loyalty.

Your personal advisor is your guide to all of our products, know-how and services. He or she will look after your orders and follow up with you if any issues arise. You'll find that working with someone you know and trust takes less time and energy than introducing yourself to someone new each time you call. Your comfort level will increase with each contact.

This kind of long-term personal service wouldn't be possible if it weren't for our extremely low employee turnover. The average tenure in our advisor group is over eight years.

Where does your advisor's expertise come from?

Because we expect our advisors to stay with us a long time, we invest a lot in their professional development. Your personal advisor completed 13 weeks of classroom and hands-on installation training before taking calls and receives ongoing training on new products and technologies. Many of our advisors, such as those in our A/V Design Group, have attained CEDIA or MECP certification.

We also invest a lot in the tools that help your advisor serve you proficiently. He or she has instant access to the industry's largest database of fit information for car stereos. We have taken apart thousands of vehicles and meticulously measured and photographed the spaces behind dashboards and door panels.

Likewise, we thoroughly examine the products we offer and record our findings in a vast product information database. This hands-on approach stokes our passion for the gear. At the same time, it helps your personal advisor make better recommendations and efficiently answer all of your questions.

JR
J.R., team leader conducting a training session
Junkyard
We go to junkyards and car lots to gather information for our car fit database.
Product Team Video
Our Product Research team opens, catalogs, tests, and measures every product that comes into our warehouse.

Our personal approach adds up to award-winning support

Bizrate Circle of Excellence Site - Crutchfield Reviews at Bizrate

For the 15th year in a row, Crutchfield has earned Bizrate.com's "Circle of Excellence" Platinum Award for performance and customer service. Of the more than 4,700 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 15 consecutive years.

Meet our advisors
Aaron
Aaron
Crutchfield Advisorsince 2011
" I'm a huge comic book fan...."
Abe
Abe
"I have lived in the Southwest Virginia all of my life and love to call this beautiful part of the country my home...."
Adam
Adam
Crutchfield Advisorsince 2000
" I started out in electronics and computers at around the age of 10...."
Allen
Allen
" Before coming to Crutchfield I spent 8 years in the IT industry doing everything from desktop support, to working on servers and telecom systems...."
Andy
Andy
Crutchfield Advisorsince 1997
" I've been employed at Crutchfield since November of 1996 and have been a Crutchfield customer since the 1980's...."
Ann
Ann
Crutchfield Advisorsince 1998
"I started with Crutchfield in 1998 as one of the 16 original Advisors hired for Crutchfield's (then) new Southwest Virginia Call Center...."
Artie
Artie
Crutchfield Advisorsince 2006
"My love for music and the arts began as a teenager with a Garrard turntable and Akai amplifier...."
Axel
Axel
Crutchfield Advisorsince 1999
" My name is Axel and I was born and raised right here in Charlottesville, VA...."