I started with Crutchfield in 1998 as one of the 16 original Advisors hired for Crutchfield's (then) new Southwest Virginia Call Center. I began as a phone sales advisor, moved into our email/web sales department, then spent several years as a Quality Advocate. Please feel free to ask for me in chat, and I'll be glad to help you find what you need.

Before coming to Crutchfield, I earned a BA in English from the College of William & Mary, and worked at a variety of jobs including teaching school, working in an auto parts store, and working at a coal mine (at, not in). Although I didn't have any background in electronics prior to coming to Crutchfield, I've always loved music and gadgets. That makes Crutchfield a wonderful, but dangerous, place to work. I want all the new toys when I see them! My Durango is currently equipped with a JVC CD receiver, Boston Acoustics speakers powered by an Alpine amplifier, and an MTX Thunderform powered subwoofer. At home, I enjoy watching my 52" HDTV, while listening to surround sound from my Onkyo receiver and Infinity speaker system. When I want to listen to music, it's usually the 60's Channel or Classic Vinyl channel on my Sirius Stratus 6 dock & play unit, or my own playlist on my 32 GB iPod touch.

Besides music, my interests include reading (3 e-readers!), camping, and photography. I own several digital cameras - my latest acquisitions are a Sony DSLR and a Canon SX-40 with 35X zoom.

In addition to playing with all the great products we carry here at Crutchfield, I love helping our customers find products that they will enjoy as much as I enjoy mine. Please feel free to give me a call, ask for me in chat, or send me an email, and I'll be glad to help you find what you need.

When not working or indulging in my hobbies, I spend most of my spare time throwing a tennis ball for my dog, Molly. Molly is a rescued cockapoo that I found through She's a sweetie-pie who loves to camp and is very photogenic.

Customer Comments

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Charmaine wrote on January 2
Recently had a customer help session online with Ann. She was AMAZING!!!!! She was able to answer my questions quickly, with MUCH detail and with expertise. Her help gave me the needed confidence that I needed to place my order. She is the epitome of customer care! KUDOS to her! We need more like her!!!!!

Herb C. wrote on December 31
Excellent Customer Service

Rod from Minneapolis wrote on November 11
I had made a purchase from Crutchfield several years ago, so I was comfortable going back to the company for help with my car rear speakers. The pleasant surprise was coming across Ann as my tech support person when I visited the product site. She helped me figure out what I would need, and the best product to do it. She has great patience with questions, which she has no doubt heard many times before. I'm looking forward to getting my speakers and to installing them. Thank you Crutchfield, and thank you Ann. I will be back.

Jason wrote on September 4
Ann just spent a good 30 minutes helping me out with my complicated car stereo system. I wanted to install a subwoofer in my VW Jetta 2011 and she helped me with all of the complications I was having! She is truly a great Crutchfield Support. Thanks so much again Ann!!

Wayland wrote on April 28
Great customer service. I have a vehicle that is unusual for fitment information. Ann remembered my name and situation after just one conversation. I recommend working with her.

Bill wrote on March 18
I was torn between 2 Amps and Ann made my decision less complicated(LOL) by telling me the pros and cons for both units while keeping me in my budget. Very knowledgeable and helpful. Thank You Ann!!!

Adam G wrote on February 16
I needed to do research and Ann provided the best service I have seen from any Car Audio Dealer. She was very knowledgeable about everything and she saved me alot of money and time. Because of her service I plan to come back to Crutchfield for all of my Car Audio needs. She didn't pressure me to buy stuff that I didn't need and she helped me find solutions for my vehicle that Cartoys would not. You have a great sales associate and I enjoyed our chat!

bdwilcox wrote on February 1
Ann helped me find a solution to a unique problem that I've been trying to solve for ages. No one in the stereo stores or online really clarified the issue like Ann did and she pointed me to a great solution with patience and knowledge. Many props to Ann for her knowledge, patience and customer service skills.

Jennifer wrote on November 30
Ann was very knowledgeable and super helpful in assisting me with purchasing a new camera. I was very impressed! Thanks Ann, I will be a returning customer!

Jordan T wrote on November 5
Ann was incredibly helpful! It is experienced and super informative advisors like Ann that set Crutchfield apart from its competition. Ann was able to answer all of my questions in a friendly way while also providing additional information and considerations that would have taken me hours of Google searches to compile on my own. Thank you, Ann!!!

Lou Ferrara wrote on November 4
I had just finished reading my Consumer Reports magazine when I found out about your company... the excellent reviews made me go right to your website. Never heard of it, until then but you can bet I will be back. I needed help picking out a GPS unit, it came down to a couple of units. I had a hard time sorting the differences out when up popped Ann, she answered all my questions and helped me make my decision. I ordered the unit and am waiting on it right now... great job Ann.

Desiree wrote on September 29
I called with questions about a camera and Ann was most helpfull. I did not see the box at the bottom of page to say who advisor was when I went through check out but I wanted her to know I did not forget her being most helpfull!!! Thank you dear Ann!!!!

robert jackson wrote on September 3
Ann's advice on the speakers (Boston Acoustics SE 65RC 6.5 inch) I purchased were dead on. They sound fantastic and I am very happy. Thanks Ann for service that is nothing short of exceptional. Robert Jackson.

Edward Sweet, Technology Service Manager wrote on November 5
Spoke w/ Ann today, 11/4/10. First time encounter with a Crutchfield Advisor, despite having been an infrequent customer for more than 10 years. Wow! She knew her stuff! Had tech research up in seconds to help me make a final choice on front door speakers for my '10 FJ. She even tried to see if there were more compatible/efficient choices but she agreed with my selection then answered detailed questions about tweeter installation and crossovers with aplomb. That kind of customer service is so rare in the electronics industry. She investigated my plan, the looked at what I had already purchased and was assembling as my new sound system. Her depth of knowledge about balancing out the choices together was amazing. And her demeanor was pleasant and friendly, I felt like I was speaking with my nicest aunt or sister-in-law, except Ann is totally tech savy; my relatives, hardly. Crutchfield rocks and Ann rules! Consider me a lifetime customer.

Dallas wrote on August 19
I called Crutchfield today to get some insight into which car stereo might be most suitable for my VW Golf and also would work (mostly) seamlessly with my iPhones/iPods. Ann very patiently answered all my questions and spent as much time as I needed so that I would feel comfortable with my purchasing decision. Ann's knowledge of the various products and ability to share experiences across different brands helped swayed me into a purchase that should work out very well.

Breck Conner wrote on August 5
I thank Ann for calling me and helping me with go over my order, she made sure that everything was going to work in my car, and helped pick out a part that was easier to install I recommend Ann for Tech Support! =D Thank You Ann!

myke wrote on February 12
ann was EXTREMELY helpful, knowledgeable and patient. thank you ann!


Connect with Ann

Call 1.800.388.2911, ext. 4008

Assign your order to Ann

Recommend Ann to a friend

Products I own or have recently tried

JVC KD-R80BT - CD receiver

Sony Alpha DSLR-A330 Kit - 10.2-megapixel digital SLR camera with 18-55mm lens

Canon PowerShot SX40 HS - 12.1-megapixel digital camera with 35X optical zoom

Alpine MRP-F300 - V-Power Series 4-channel car amplifier — 50 watts RMS x 4

Pentax Optio VS 20 - 16-megapixel digital camera with 20X optical zoom

My credentials

  • Crutchfield Advisor since 1998
Certifications and specialties
In-house product training
  • 13 weeks of classroom and hands-on installation training before taking calls
  • Ongoing training on new products and technologies