Free tech support with every purchase

  • One-on-one expert help with installation, setup, troubleshooting, and everyday use 7 days a week
  • A private phone number is provided with your invoice. Please have your invoice number handy when you call.
  • 24/7, get detailed answers to frequently asked questions in our online support center
Bizrate Circle of Excellence Site - Crutchfield Reviews at Bizrate

Award-winning support

For the 15th year in a row, Crutchfield has earned's "Circle of Excellence" Platinum Award for performance and customer service. Of the more than 4,700 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 15 consecutive years.

Need repairs? We can do that too.

You probably won't need to use it, but Crutchfield has a service department which can repair many of the brands we sell. In fact, we won Sony's Platinum Award for service excellence.

Tech Support

What customers say

Crutchfield is one of the only companies with which I do business these days that seems to genuinely care about its customers' satisfaction.

- Cris, customer from Sudbury, MA

I had to call for support on the evening of installation. It was a simple fix, but I don't think I would have figured it out that evening on my own. Your tech helped me get going in minutes. It was good to be able to call at that hour, and nice to talk to someone who knew the problem immediately.

- David, customer from Lima, OH