Crutchfield Support

Live support

7 days a week from our Virginia call centers

  •  Your orders
  • Track a shipment
  • Please call 1.800.955.9091. If your package has already shipped, you may refuse delivery or return it.

  • You can see your current ETA (Estimated Time of Arrival) by checking your order status.

    When an item is backordered, we do our best to update you on the ETA that we receive from the manufacturer.

    If an ETA changes once, we inform all affected customers. If the same product’s ETA changes a second time, we contact all affected customers for permission to keep the item on backorder. The backorder will be canceled if we are unable to reach you or if we do not receive permission to wait on a second ETA change.

    When you place an order, we won't charge your credit card until the item ships. You may remain on backorder, choose a replacement, or cancel the order at any time.

  • How to return an item
Quick answers anytime

We've compiled our most popular troubleshooting tips, product bulletins, wiring diagrams, and more. Search by keyword or item number.

Award-winning service
Bizrate Circle of Excellence Site - Crutchfield Reviews at Bizrate

For the 16th year in a row, Crutchfield has earned's "Circle of Excellence" Platinum Award for performance and customer service. Of the more than 5,000 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 16 consecutive years.

Crutchfield is one of the only companies with which I do business these days that seems to genuinely care about its customers' satisfaction.

Cris, customer from Sudbury, MA