Coveted honor is based on real customer feedback compiled by BizRate Research®
CHARLOTTESVILLE, VA (September 27, 2013) — For the 14th straight year, Crutchfield.com has earned a "Circle of Excellence" Platinum Award for website performance and customer service from Bizrate Research, a division of Shopzilla. Of the more than 5,100 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 14 consecutive years.
To qualify for the Platinum Circle of Excellence award, a retailer must earn consistently excellent customer ratings. The 2013 Bizrate Platinum Circle of Excellence winners represent the top 1.3% in customer satisfaction and have received scores of at least 9 out of 10 in all seven key satisfaction indicators.
"To sustain this level of customer satisfaction for 14 straight years is an amazing feat." says Bill Crutchfield, Founder and CEO. "I'm extremely proud of our people and grateful to our loyal customers."
Over 225,000 customers have rated their buying experience with Crutchfield through Bizrate. In the last year, customers have given the retailer top marks for overall satisfaction, product selection, ease of finding what you are looking for, likelihood to buy again, product met expectations, on-time delivery, and satisfaction with customer support.
For more information, visit http://www.bizrate.com/boutique/2013circleofexcellence.html
Crutchfield Corporation, which celebrates its 39th anniversary in 2013, is one of the nation's leading catalog and Internet retailers of consumer electronics products. Crutchfield has its headquarters and a retail store in Charlottesville, a call center in Wise County, VA, and a store in Harrisonburg, VA.
For more information, press only:
Jim Richardson/Crutchfield Public Relations
1.434.817.1000, ext. 2809
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