Home » International FAQs » Placing and Paying for an OrderPlacing and Paying for an OrderHow do I place an order? How long will it take to process my order? How do I use the online order form? How do I pay for an order? Do you offer financing? Do you accept PayPal? Do up accept wire transfers? Do you offer COD/layaway? Can I use a debit card and will it be charged immediately? I cancelled my order but my bank says that you already charged my credit card. What is going on? How do I place an order? You have several options on how you can place your order.
It may take up to seven days to process a credit card order when using a credit card billed or issued outside the U.S. Please keep that in mind as you are placing the order. Mail-in orders are processed upon receipt. Western Union orders are processed once the funds are received. How do I use the online order form? Our online order form is not equipped to accept long addresses, international phone numbers, or other foreign information since our areas of distribution and delivery are limited to the U.S. On the third and final page of the online order form, you'll see this link: "If you have a foreign billed credit card, click here." Use this location to provide your complete billing information for a foreign billed credit card, including: your full name, address, phone number, bank name and bank phone number. It is very important that you provide this address and phone information by entering it in the box that says, "If you have a foreign billed credit card, click here." How do I pay for an order? We have several payment options for our international customers who are shipping to a location in the United States. You can pay by most major credit cards, debit cards with the Visa or MasterCard logo, Western Union Quick Collect, or money order.
Unfortunately we are unable to offer financing to customers outside the United States at this time. Do you accept PayPal? We accept US PayPal accounts at this time. Please see How do I pay for an order? for the other payment options available to you. Do up accept wire transfers? No, unfortunately we are unable to accept wire transfers. Please see How do I pay for an order? for the other payment options available to you. Do you offer COD/layaway? We do not offer COD/layaway. Please see How do I pay for an order? for the other payment options available to you. Can I use a debit card and will it be charged immediately? You can use a debit card as long as it has the Visa or Mastercard logo on it. The bank will then hold the money until the order is processed. I cancelled my order but my bank says that you already charged my credit card. What is going on? When you place an order with us your account is automatically authorized for the amount of the order. This is only an authorization not an actual charge. Your account is never charged until the item actually ships. Banks sometimes will hold an authorization for several days. Please contact your financial institution to verify what their specific policy is with regards to an unused authorization. See FAQ information on: Shipping ¦ International Product Compatibility ¦ Returns ¦ Warranties, Repairs, and Technical Support ¦ Catalogs ¦ Other Information Back to top |
