Crutchfield Tech Support (Lifetime)

Item #: 000TECHLF

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3 Reviews

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Expert tech support available 7 days a week

For the lifetime of your piece of gear, get access to our legendary in-house, Virginia-based tech support team. These experts concentrate exclusively on our specialty — consumer electronics. Over the phone, our techs can help you with:

  • Installation
  • Setup
  • Troubleshooting
  • Everyday use

They never read from scripts, and they'll take the time to give you the help you need with your car or home audio/video gear.

Hit a snag with your installation? We've helped everyone from novices to experienced do-it-yourselfers for more than 35 years. Our techs have access to detailed product and vehicle installation information.

Need troubleshooting help on a Sunday night? No problem — our techs are available toll-free, seven days a week.

Get help from our experts, whether or not you bought your gear from us

Your purchase of our Tech Support provides you with toll-free access to our techs for the lifetime of your piece of gear. We will help you install, connect and operate the device for which you purchased support.

If you bought your car or home audio/video gear somewhere other than Crutchfield, chances are we can help you. We're confident you'll be satisfied with our service, but you get our 60-day money-back guarantee if for some reason we are unable to provide the tech support you need.

Before you purchase Crutchfield Tech Support, please read our terms of service (link requires Adobe® Reader® software).

Crutchfield Tech Support (Lifetime) Reviews

Average Customer Review:

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Amazing Tech Support!

Written By Charlie, Lexington, KY on Wednesday, January 08, 2014

When I was buying a new speaker system for my home, Crutchfield Tech Support was extremely helpful with my choice of speakers and receiver. They gave me extremely useful information that influenced my decision heavily and ultimately led to me making the right decision. Thank you Crutchfield!

Pros: Very helpful, knowledgeable, and friendly.

Best tech support out there, period.

Written By Jayson, Fort Carson Colorado on Thursday, June 20, 2013

I have used Crutchfields tech support dozens of times over the past 5 years. Sure I can buy the same equipment cheaper (sometimes) elsewhere and I do live paycheck to paycheck so the most bang for my buck is a priority to me. So why dont I save a few bucks and go to a different retailer? Easy, its the awesome tech support. Until Crutchfield does me wrong I will not spend my money any where else. The Tech support and overall customer care adds tremendous value to the product. They have deffinately earned my business.

Pros: Everything

Cons: Nothing


Written By Josh C, molalla, OR on Wednesday, March 13, 2013

such a great team! awesome help! i got my first sound system, and walla! they helped step by step

Pros: excellent service

Cons: none

Hands-on research

What's in the box?

Product Research


Crutchfield's paid tech support does not cover security or remote start issues, or questions about software.

000TECHLF is valid for one item only.

Terms Of Service

Important Notice: By using Crutchfield Tech Support ("Crutchfield") you are agreeing to be bound by the following terms of service.

  • Tech Services: Crutchfield Techs will attempt to provide reasonable assistance in troubleshooting, installation and set up of most consumer electronic products for which a Lifetime Tech Support Service Plan has been purchased for the life of the product so long as the product is still owned by the original purchaser.  Said assistance does not transfer to any person or entity besides the original purchaser and does not continue past the life of the product.  All assistance will be provided by telephone or by the internet, but will not include any physical help or presence.  Crutchfield Tech Services are limited to customers who are at least eighteen years of age and in the United States of America.  Tech Support hours are Mon-Thu 8AM-Midnight, Fri 8AM-9PM, Sat-Sun 10AM- 9PM EST, exclusive of Christmas and Thanksgiving.
  • Crutchfield Tech Services will make a reasonable effort to provide assistance as stated above, but due to the potential complexities of problems and the limitations of telephone and internet support Crutchfield reserves the right, in its sole and absolute discretion, to determine when it will provide tech services.  Should Crutchfield decide to provide tech services it reserves the absolute right to terminate said services at any time and for any reason whatsoever.  Should services be terminated prior to the expiration of the ninety (90) day tech support period Crutchfield's only obligation will be to refund a pro-rata percentage of any fees paid by the customer.
  • LIMITATION OF WARRANTY: To the extent allowed by law, Crutchfield's total liability for damages related to its Tech Services is limited to the total amount you paid for the Tech Services and you release Crutchfield Corporation from any and all liability for any indirect, direct, incidental, special or consequential damages.  Crutchfield Tech Services are provided "as-is" without any warrantees or representations in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
  • Crutchfield may, in its sole discretion, change these terms and conditions from time to time as they relate to future use of tech services, by posting revised Terms and Conditions on the Website.  By using the Website after these revised Terms and Conditions have been posted, you signify your acceptance and agreement to be bound by the revised Conditions of Use.  You may not change these Terms and Conditions in any manner.
  • All trademarks, service marks and trade names of Crutchfield Corporation used in the site are trademarks or registered trademarks of Crutchfield Corporation.
  • Your use of this site shall be governed in all respects by the laws of the Commonwealth of Virginia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Crutchfield products) shall be in the state or federal courts located in Albemarle County, Virginia.  Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Crutchfield Corporation products) must be commenced within one (1) year after the claim or cause of action arises.  Crutchfield Corporation's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.  Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.  Crutchfield Corporation may assign its rights and duties under this Agreement to any party at any time without notice to you.
  • Crutchfield Corporation collects uses and discloses personal information in accordance with its Privacy Policy, which is available by clicking here and which may be changed from time to time by Crutchfield Corporation in its discretion without any notice or liability to you or any other person by making an amended Privacy Policy accessible through the Website.  By accepting these Terms and Conditions, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Crutchfield Corporation in accordance with the Privacy Policy as it then reads.
  • If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms and Conditions and the remaining provisions will continue in full force and effect.

Our Product Research Team

At Crutchfield, you'll get detailed, accurate information that's hard to find elsewhere. That's because we have our own in-house Product Research team. They verify what’s in the box, check the owner's manual, and record dimensions, features and specs. We stay on top of new products and technologies to help people make informed choices.