Good customer service on a terrible product
Crutchfield Customer Review (What's this?)
This is an assemble yourself television cabinet. We received it as promised with the box in good condition. The quality of the cabinet itself is terrible. The first piece I took out of the box was a solid wood side panel. There were big globs of the topcoat finish just laying on the surface like dried glue. I called Crutchfield and they were very helpful. They indicated they would replace the poor quality part, and that I would not have to ship the entire unit back. Then I started taking the rest of the pieces out of the box. Of the next 8 pieces 3 were unusable. One was paper laminated chipboard where the paper had flagged ( not bonded) on the edges. Two others had large visible defects in the finish. At that point I called Crutchfield and asked to return the cabinet and get a refund. They were very accommodating and handled everything immediately. In summary I would never buy a product from this vendor again, but Crutchfield was a pleasure to work with.