Reduced quality from last years product. Poor Bluesound support.
Crutchfield Customer Review (What's this?)
I purchased a bluesound node from Crutchfield a year ago, followed shortly by a power node. Both were excellent products in my experience, enough so I was motivated to purchase two more power nodes last week. What a different experience this time - like a punch in the face for products I just shelled out a lot of money for. I was pre-wired for banana jacks to my speaker wires to my pre-installed speakers. After work, I expected to simply plug in the banana jacks, download the latest firmware and be pleasantly listening to music in no time...based upon past experience. Wrong - I noticed the four way binding posts were different. Appeared to only be able to take bare wire (spring load). I called Crutchfield customer support and they told me their notes indicate that it's not indicated in the Bluesound manual but the red and black plastic covers can be removed to expose the banana jacks, "but it's not easy". I spent over 15 minutes trying to remove one (had 8 to remove on the two power nodes). Two caps broke off on one Powernode leaving the banana jacks blocked and rendering the Powernode unusable to me. I spoke with customer support and bluesounds north american president - nothing but "we're sorry" "thanks for the feedback". I will probably return one of the power nodes if not both due to the poor experience with Bluesound...and their poor customer support (other than counting on Crutchfield). Bluesound is riding on NAD's good name. Bluesound quality is not up to NAD's.
Pros: Crutchfield customer support. I had to return one bluesound because two of the caps covering the banana jacks wouldn't come out. Crutchfield sent a replacement right away. Crutchfield even removed the banana jack plugs ahead of time so I wouldn't need to.
Cons: In order from very worst: Bluesounds customer support, including Bluesound North American President Caps over binding post banana jacks - like a punch in the face to their high $$ paying customers. Have fun removing these if you use banana jacks. Speaker wire binding posts are poor quality. May try changing the banana jacks I used to another brand, getting a very poor connection. Hopefully another brand will work better - never had a problem with banana jacks on any other products.