Crutchfield

Crutchfield.com was among the 11 sites receiving a top rating in customer service in The E-Tailing Group’s 10th Annual Mystery Shopping Study of 100 shopping sites.

To qualify as a top-performing merchant, each site had to have in place all 12 of the customer service features that the researchers looked for. Those features include a toll-free telephone number displayed on the home page and keyword search functionality. Retailers also had to correctly answer e-mail questions within 25 hours, deliver packages within a minimum of four days of an order, require six or fewer clicks to complete checkout, and provide real-time inventory status in the shopping cart or on a product page.
InternetRetailer.com

"[Crutchfield.com] reflects the best of what retailers can do online...[CrutchfieldAdvisor.com is] a key differentiator in helping shoppers make buying decisions on the home and auto consumer electronics site."
InternetRetailer.com

"The best place to shop for (and buy) consumer electronics, particularly home theater (and any other area that's got you confused). The buying guides will teach you what you need to know to make smart purchasing decisions, and the customer service is excellent."
Time

"Crutchfield Advisor …can turn you into an expert, especially on audio/visual technologies, such as home theater and car audio and video. The Advisor's resources include good buying guides, glossaries, faqs, and a wide variety of informative articles …"
Kiplinger.com

"Consistently knowledgeable and professional tech support. Sure, there are plenty of electronics stores on the Web, but this one specializes in the coolest gear for your ride. There are lots of good deals and you'll often get free shipping."
Forbes

Selected from among 140 of the nations best-known retailers as a top ten e-commerce site for customer service.
Customer Growth Partners, as recognized by the National Retail Federation.

"For car audio and home theater systems, Crutchfield is tough to beat."
USAWeekend and the editors of Yahoo!

"…Crutchfield assembles an impressive catalog of audio and video products for your home and car. The information its site provides is just as impressive. Order-response time is also top-notch."
Computer Shopper magazine

"Gomez has awarded Crutchfield.com three stars [highest rating] after reviewing the store's Privacy Policy, Return Policy, Customer Service response time and web site performance metrics."
Gomez.com

The only consumer electronics website in the "e-business 100." "InformationWeek endeavors to find the most innovative practitioners of electronic business with this first E-Business 100 ranking." InformationWeek magazine and InformationWeek online

"Crutchfield is an authorized dealer for every manufacturer they offer, and the retailer provides toll-free product assistance before and after the sale. You'll also find that Crutchfield's shipping deal is the best in the business. The car audio selection is the most comprehensive of any site reviewed. The "What Fits My Car?" wizard is very well done and easy to use … the buying guides and product comparison feature can be very helpful with your decision-making."
ClicksGuide.com

"…we've picked the very best shopping sites for everything from rare books to tulip bulbs to Bordeaux … in each case we made our choices after scrutinizing prices, return policies, customer service, inventory and security." The choice for electronics is Crutchfield.
Smart Money magazine

U.S. News & World Report

"Crutchfield is on everybody's Top 10 list when it comes to consumer electronics. What makes the store so good? In addition to a wonderful selection of audio systems, home theater and car audio brands and models, Crutchfield has some of the best real-world information in the business, including glossaries, setup tips and answers to frequently asked questions."
Shop Online 123

"Crutchfield is a great site for buying any kind of consumer electronics. It has a huge selection of products, good prices, good product descriptions, helpful articles — in short, anything you could want from an online electronics store. … With its policy of paying return shipping fees and its toll-free tech support, Crutchfield is always a solid bet for electronics buying."
The Complete Idiot's Guide to Online Shopping