Our 60-day money-back guarantee
We want you to enjoy the items you purchase from Crutchfield. If you are not satisfied with your purchase, you may return items that are complete and like new for any reason within 60 days.
- You may choose an exchange or a refund for the full amount of the items you purchased.
- Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.
- The money-back guarantee does not apply to prepaid installations, and navigation map upgrades once the installation or map upgrade has been performed.
- Crutchfield may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include:
- Returned item is a different serial number than the one Crutchfield originally shipped.
- Returned item is missing parts or the original product packing material.
- Returned item was damaged because it was improperly packaged for return shipment.
- Returned item has been heavily used (such as when a camera shutter counter shows that more than 300 pictures have been taken).