Coveted honor is based on real customer feedback compiled by BizRate Research®
CHARLOTTESVILLE, VA (September 14, 2012) — For the 13th straight year, Crutchfield.com has earned a “Circle of Excellence” Platinum Award for website performance and customer service from BizRate Research, a division of Shopzilla. Of the 5,000 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 13 consecutive years.
To qualify for the Platinum Circle of Excellence award, a retailer must earn consistently excellent customer ratings, averaging scores of at least 9 out of 10 in seven key satisfaction indicators. Only 38 retailers (representing the top 0.7% of the Bizrate network) received the Platinum award in 2012.
“To sustain this level of customer satisfaction for 13 straight years is an amazing feat.” says Bill Crutchfield, Founder and CEO. “I’m extremely proud of our people and grateful to our loyal customers.”
Over 225,000 customers have rated their buying experience with Crutchfield through BizRate. In the last year, customers have given the retailer top marks in 13 areas, including: “Ease of finding what you are looking for,” “On-time delivery,” “Overall rating,” “Product met expectations,” “Customer support,” and “Would shop here again.”
For more information, visit http://www.bizrate.com/boutique/2012circleofexcellence.html
Crutchfield Corporation, which celebrates its 38th anniversary in 2012, is one of the nation's leading catalog and Internet retailers of consumer electronics products. Crutchfield has its headquarters and a retail store in Charlottesville, a call center in Wise County, VA, and a store in Harrisonburg, VA.
For more information, press only:
Jim Richardson/Crutchfield Public Relations
434-817-1000, ext. 2809
jrichardson@crutchfield.com
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