Did you know that Crutchfield is an Authorized Retailer for every brand we sell?
Crutchfield is an Authorized Internet Retailer for Sony, Pioneer, Bose, Kenwood, Polk Audio, Infinity, JBL, Blaupunkt, Clarion -- and every other brand we offer.
Why should you purchase from an Authorized Internet Retailer?
1. You can count on your equipment's warranty being honored.
Some manufacturers will only honor a request for service under warranty if the item was purchased from an Authorized Retailer. You may be asked to show proof of purchase in the form of a dated invoice from an Authorized Retailer.
2. You can be sure your equipment was intended to be sold in the US market and is not a "gray market" unit.
Gray market units may look the same as those intended to be sold in the US, but they may not meet the same performance specifications. They're not likely to be UL listed, so they may be unsafe. They may lack all or some of the accessories provided with US models. They may be difficult or even impossible to repair.
3. You benefit because many manufacturers provide Authorized Retailers with thorough, ongoing training.
Manufacturers make sure Authorized Retailers learn how to set up and use their products. And they typically inform their Authorized Retailers about any product recalls or modifications. You can count on an Authorized Retailer to pass any important information they receive on to you.
What questions should you ask any electronics retailer?
1. Are they an Authorized Retailer?
If they say no, ask them why not. Is there a reason that consumer electronics manufacturers will not work in partnership with this dealer? Should you have confidence in this retailer if the people who make the gear do not? Will your warranty be valid? Can you be sure the gear you're receiving is safe, UL-listed, and designed for use in the U.S.?
2. If there's a problem with your purchase, who can you call for help?
Many people like to talk about customer service, but what do those words really mean? People who purchase from Crutchfield gain toll-free access to highly-trained Technical Advisors, 16 hours a day, seven days a week. And our Technical Advisors provide the solutions our customers need. That could mean anything from explaining a diagram in an owner's manual to spending however long it takes to help a customer hook up an entire system, one wire at a time.
3. What is the Return Policy?
Beware of re-stocking fees and the cost of shipping heavy items back to the retailer. If you're not completely satisfied with what you get from Crutchfield, tell us within 30 days and return it for FREE. We arrange your choice of refund or exchange and we even cover the cost of return shipping.
(Free return shipping not available on larger items requiring special delivery, including some TVs, tower speakers, and furniture.)
4. Do they have a proven track record?
Your 12-year old brother can build a website, but Crutchfield has been selling electronics for over 35 years. Last year, over 95% of our products were in stock and ready to ship the moment a customer ordered them. We've been recognized as the best site to buy electronics by U.S News and World Report, Forbes ASAP, Bizrate.com, and many others, including audio/video lovers like you.
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