Scratch and Dent purchases are completely guaranteed
Any item you purchase from Crutchfield's Scratch and Dent Store is covered by the same guarantees we offer with our brand new products. You get a full manufacturer's warranty and Crutchfield's Money-Back Guarantee.
Most items can be returned for any reason, opened or unopened, within 60 days, for an exchange or a refund for the full amount of the merchandise (not including original shipping). We pay for the return shipping in most cases. All we ask is that the item be complete and in like-new condition with all original packing. Items that are returned incomplete may be assessed a restocking fee.
Plus, as with any Crutchfield purchase, you get toll-free Technical Support from Crutchfield experts for as long as you own your components.
Of course, because of the special nature of our Scratch and Dent specials, exchanges for "better" (less damaged) scratch and dent models are not permitted. There is no way for us to identify what degree of scratch and dent is acceptable to you it's a matter of individual taste. Here's a look at some typical scratches and dents.
Here's how a component winds up in Scratch and Dent:
Please note: There is no way for us to identify which of the above reasons caused a particular item to wind up in Scratch and Dent.
So what makes Scratch and Dent such a good deal?
When it comes to performance, we're confident that these products will bring you the consistent enjoyment, quality and reliability you've come to expect from Crutchfield, and at a very attractive price.
Scratch and Dent supplies are limited.
Please note: Scratch & Dent items may lack the paperwork needed to redeem manufacturer rebates and special offers.
The following items may not be returned: Video games, video game consoles, and video game accessories that have been opened. Cards for prepaid services, such as installation or satellite radio programming, after they have been activated.
Many shipments to US Territories and APO/ FPO addresses are eligible for return shipping reimbursement. Please call 888-292-2591 for details. UPS pre-paid ARS labels for PR can be used for PR shipments regardless of the original ship method (UPS or USPS).