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For the 13th year in a row, Crutchfield has earned BizRate.com's "Circle of Excellence" Platinum Award for performance and customer service, making Crutchfield the only online retailer to have won every year since the award's inception.
You probably won't need to use it, but Crutchfield has a service department which can repair many of the brands we sell. In fact, we won Sony's Platinum Award for service excellence.
For items bought elsewhere, you may purchase 90 days of tech support or lifetime support.
"Crutchfield is one of the only companies with which I do business these days that seems to genuinely care about its customers' satisfaction."
"I had to call for support on the evening of installation. It was a simple fix, but I don't think I would have figured it out that evening on my own. Your tech helped me get going in minutes. It was good to be able to call at that hour, and nice to talk to someone who knew the problem immediately."
