Our 60-day money-back guarantee

We want you to enjoy the items you purchase from Crutchfield. If you are not satisfied with your purchase you may return the items for any reason, opened or unopened, within 60 days. You may choose an exchange or a refund for the full amount of the items you purchased. Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction. The only exceptions to the money-back guarantee are prepaid installations and navigation map upgrades once the installation or map upgrade has been performed.

How to return a product

Is your item defective? Please call us first.

If you think an item you ordered might be defective, please speak to one of our Tech Support Specialists first. Often, they can help you solve setup and installation problems by trouble shooting with you over the phone. To reach our Tech Support Specialists, call the toll-free number on your invoice and please have your order number ready. If you don't have your order number available, please call Customer Support at 800-955-9091. They will look up your order number for you and transfer you to a technician.

Submit an online Return Authorization request. If you prefer, you can call 1-800-955-9091 to arrange your return.

Return Authorization Request

You're welcome to make your own arrangements for return shipping, or we can send you an Authorized Return Shipping (ARS) label by e-mail, fax, or postal mail, whichever you prefer. Let us know how many packages you're returning, and we can send a label for each package. Labels by e-mail are sent as a PDF attachment. Print the label using Adobe Acrobat Reader version 3.0 or later. The return shipping cost of $7 per label will be deducted from your merchandise credit or refund. ARS labels cannot be used for items requiring special shipping, such as some larger TVs, stands and tower speakers. These items require special freight return shipping — please call 1-800-955-9091 for details.

Check the label

• Verify the information on your ARS label(s). It should already have your information filled in for your convenience.
• Your Return Authorization number will be supplied in the space marked "RA#" on the ARS label(s).
• If you're returning more than one package, be sure to fill out the "Pkg: __ of __" info at the top right of each tag (Example: Pkg 1 of 2)

Pack carefully

• The item should be returned in the manufacturer's box, with all the remotes, manuals, and original wiring included.
• Please use the original outside box if possible.

Attach the labels

• Remove old shipping labels or mark out the original tracking numbers.
• Then securely tape one completed ARS label to each package.

Give the package to UPS

• Hand it to any UPS driver or take it to any official UPS drop-off spot (a UPS station, UPS Store, or other store that handles UPS shipments).
• For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.

Returns — Frequently Asked Questions

What if I don't have e-mail?

No problem. If we don't have an e-mail address for you, we'll include return shipping labels with your order. You'll find it attached to your invoice on the page marked "Returns Made Easy." We can also fax or mail them to you. Just call 1-800-955-9091.

How long does it take for a return to process? How will I know if you've received my return?

After we receive your package, we normally process your exchange or refund within 48 hours. We will mail or e-mail you a letter confirming that the return was processed. If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at 1-800-742-5877 or visiting their website at www.ups.com.

How much does return shipping cost?

Most packages can be returned using an Authorized Return Shipping (ARS) label that we can send you. A charge of $7 per ARS label will be deducted from your merchandise credit or refund. However, some items, like larger TVs, stands and tower speakers require special freight shipping, and cost more to return. Larger TVs carry a $100 return freight fee. Larger tower speakers carry a $50 return freight fee. For more details, please call 1-800-955-9091.

I bought an item at your retail store, how do I return it?

Please return the item at either one of our retail stores. However, if you're unable to do so, you may call our Customer Support at 1-800-955-9091 and make arrangements to ship the item back to us.

I bought an item from your catalog. May I return it to your retail store?

Sure. All we ask is that you have your invoice with you.

Should I save the paperwork and packing material that I received with my order?

The order number printed on the front of your invoice and the telephone numbers on the back of the invoice are important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your equipment is out of warranty.