Our return policy

Most items may be returned for any reason, opened or unopened, within 30 days, for an exchange or a refund for the full amount of the merchandise (not including original shipping).

The following items may not be returned:

• Video games, video game consoles, and video game accessories that have been opened.
• Cards for prepaid services, such as installation or satellite radio programming, after they have been activated.

Free return shipping

We pay for the return shipping in most cases. All we ask is that the item be complete and in like-new condition with all original packing. Items that are returned incomplete may be assessed a restocking fee.

Many shipments to US Territories and APO/ FPO addresses are eligible for return shipping reimbursement. Please call 888-292-2591 for details. UPS pre-paid ARS labels for PR can be used for PR shipments regardless of the original ship method (UPS or USPS).

The following are excluded from our free return shipping offer:

• Larger items requiring special delivery, such as some TVs, tower speakers, and furniture.
• Video games, video game consoles, and some video game accessories shipped to you directly from Optimum Fulfillment, a game distributor.

How to return a product

Please call us first

If you think an item you ordered might be defective, please speak to one of our Product Support Specialists first. Often, they can help you solve setup and installation problems by trouble shooting with you over the phone. To reach our Product Support Specialists, call the toll-free number on your invoice and please have your order number ready.

Request a Return Authorization number by phone at 1-800-955-9091 or by e-mail at support@crutchfield.com.

We'll send you the Authorized Return Shipping (ARS) label by e-mail, fax, or postal mail, whichever you prefer. Let us know how many packages you're returning. We'll send a label for each package. Labels by email are sent as a PDF attachment. Print the label using Adobe Acrobat Reader version 3.0 or later.

Check the label

• Verify the information on your ARS label(s). It should already have your information filled in for your convenience.
• Your Return Authorization number will be supplied in the space marked "RA#" on the ARS label(s).
• If you're returning more than one package, be sure to fill out the "Pkg: __ of __" info at the top right of each tag (Example: Pkg 1 of 2)

Pack carefully

• The item should be returned in the manufacturer's box, with all the remotes, manuals, and original wiring included.
• Please use the original outside box if possible.

Attach the labels

• Remove old shipping labels or mark out the original tracking numbers.
• Then securely tape one completed ARS label to each package.

Give the package to UPS

• Hand it to any UPS driver or take it to any official UPS drop-off spot (a UPS station, UPS Store, or other store that handles UPS shipments).
• For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.

What if I don't have e-mail?

No problem. If we don't have an e-mail address for you, we'll include return shipping labels with your order. You'll find it attached to your invoice on the page marked "Free Returns Made Easy." We can also fax or mail them to you. Just call 1-800-955-9091.

How long does it take for a return to process? How will I know if you've received my return?

After we receive your package, we normally process your exchange or refund within 48 hours. We will mail or e-mail you a letter confirming that the return was processed.

If you used an ARS tag to return your product, you can trace your package using the tracking number and calling UPS at 1-800-742-5877 or visiting their website at www.ups.com.

I bought an item at your retail store, how do I return it?

Please return the item at either one of our retail stores. However, if you're unable to do so, you may call our Customer Support at 1-800-955-9091 and make arrangements to ship the item back to us.

I bought an item from your catalog. May I return it to your retail store?

Sure. All we ask is that you have your invoice with you.

Should I save the paperwork and packing material that I received with my order?

The order number printed on the front of your invoice and the telephone numbers on the back of the invoice are important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your equipment is out of warranty.