1. Get a Return Authorization

   1-800-316-1044

   Chat

   Account

   You must contact a Crutchfield Support representative to return the following:

   • defective products
   • items delivered by freight carrier, or
   • items shipped directly from the manufacturer

2. Pack your items carefully

   Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Crutchfield over-boxes most products. Please use the original over-box and the manufacturer's packaging.

3. Attach the shipping label

   For most returns, you will receive a UPS return shipping label along with your return authorization number. Remove or completely cover up the original labels, then securely tape one UPS return label to each package.

4. Give the package to UPS

   Take it to any official UPS drop-off site. For the location nearest you, call 1-800-742-5877 or visit www.ups.com.

• Refunds and exchanges

  You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

• Shipping labels

  Crutchfield can issue you a UPS return label for a flat fee of $13 per package.

• Freight shipping

  Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return. A Crutchfield Support rep will help determine exact shipping cost of freight items when setting up your return. Some examples:

  • Furniture: $75
  • Tower speakers (per pair): $75
  • Powered subwoofers: $75
  • Other freight categories: $100
  • Thule Freight: $125
  • TVs 46" to 59": $125
  • TVs 60" to 69": $135
  • TVs 70"+: $175

• International shipping

  UPS return labels are not valid for international shipping or shipping from US territories other than Puerto Rico. You are responsible for any international shipping charges or duties.

• Like-new condition

  Crutchfield may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has:

  • A different serial number than the one Crutchfield originally shipped.
  • Missing parts or the original product packing material.
  • Damage because it was improperly packaged for return shipment.
  • Been heavily used (such as when a camera shutter counter shows that more than 300 pictures have been taken).
  • Damage from drops, spilled liquid, or mishandling (including in-flight or other damage to drones).

• We will notify you

  We will email you confirming that the return was received.

• We will process your exchange or refund

  After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)

Please return the item at either one of our retail stores in Charlottesville or Harrisonburg. If you cannot bring it back to the retail store, or if you bought it online or over the phone, please give us a call at 1-800-316-1044 and we will help you arrange a return.