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July 4
Crutchfield's website is open today, but our staff has the day off to observe Independence Day in the U.S.
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669 445 839 3
Connect ID #
669 445 839 3
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We are located in Virginia USA.

Customer reviews, ratings, and comments

Customers' insights transformed our business when we first began, back in the 1970s. Today, we are still guided by your comments, whether posted at ratings sites, shared with Advisors, or sent to Bill Crutchfield himself.

Support by Crutchfield

Crutchfield ratings and reviews at BizRate Insights

We're proud to be the only company to win the Bizrate Insights Platinum Circle of Excellence award 22 times in a row.

I have been purchasing from Crutchfield since the early 90's. I appreciate the easy to use, informative site. The installation bundles and guides are a big plus. On a few occasions I've had to contact support for installation and purchase advice, the team is always knowledgeable and quick to provide correct answer.

– Keith O.

Crutchfield has amazing pre-sales service. Clarence my advisor is not just very knowledgeable, but he also gives as much time as you need to design the system that is ideal for you. Thank you Crutchfield for being an amazing online company with a true human touch.

– JQ

Best word to describe Crutchfield is ...easy. Before I make any move on anything I ever do. They do calculated, extensive research. After my online chat with a Crutchfield advisor, I decided to double check his suggestion.. My research came back with the same matching results. I'll never second guess their opinion again. It was honest and more importantly the right choice. Thank you

– Mr. Handsome

Crutchfield has set the bar for all other online merchants! I never hesitate making a purchase; with the all of the support I know my back will always be covered- thank you.

– Mike D.

I completely outfit my corvette here, and I am upgrading my wife's van, I love Crutchfield, I have been shopping with them for over 21 years. They stand by their products and offer more for less.

– LegionRN

I had some confusion regarding various center channel speakers. Aaron explained the differences and gave me his recommendations. One big note I must mention, his recommendation was for the less costly of the two. There was no upsell, just an honest and best recommendation. I appreciate that most of all!!! It was a pleasure dealing with Aaron at Crutchfield.

– Jim P.

Dear Bill...

Real stories, sent to founder Bill Crutchfield by real customers.

You call Crutchfield as a new customer and hang up as a new friend.

Tyler

Read full letter

Dear Bill,

For as long as I could remember the radio and speaker set up in my dad’s mustang was always spotty and tinny. And up until a month ago when he handed it down to me it never occurred to me that it could be replaced. So I dove into looking for replacement options, and that's when I first encountered Crutchfield. Boy am I glad I found you guys.

I don't think that I could ever replace the stereo in my 85 ‘stang without you. I placed my first (of many) calls to you wonderful folks, where I was delighted to meet Kristina and Hogan. We tackled many issues together…

All I can say is you folks run a wonderful company where all customers are blessed by free truly helpful tech support. You call as a new customer and hang up as a new friend. Thank you, Bill, for starting such an amazing company. I would be lost without you guys -- either listening to my tinny radio or breaking the bank for someone else who doesn't care half as much as you folks do.

– Tyler

I have been buying things from Crutchfield for nearly 40 years. Dealing with your company has always been a pleasure. They have even taken care of me when the error was mine.

Gerard

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I have been buying things from Crutchfield for nearly 40 years, since 1979. Dealing with your company has always been a pleasure. Equipment is as described. Instructions are great. They have even taken care of me when the error was mine.

The only thing I would caution anyone about is that when you shop elsewhere, you will wish you purchased from Crutchfield once you are home and installing the system. Trust me on this. I have always regretted buying away from Crutchfield. Crutchfield is simply the best.

Thank you,

– Gerard

I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers. I knew just where to turn.

Benjamin

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I wanted to say thanks again. I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers... I knew just where to turn.

It was a father/son moment, looking through the different items, setting up an account.

Then came a hiccup with shipping. I never expected a call from one of your associates the next day. Reece set up a replacement order and assured that it would be here in a few days. I was fully expecting to wait weeks.

Thanks for being a great company, with even better customer service. The people you have are what more American companies need. Keep up the great work, and I look forward to ordering more products from you.

Thanks,

– Benjamin

See what our customers are saying on Trustpilot

Kudos for our people

Our Virginia-based Advisors connect with our customers 7 days a week.

Dylan was incredibly helpful, really enjoyed our discussion and working with her. Mostly it was nice to have a chat with someone who made it fun and never stale or boring. Look, I am buying a piece of equipment to add sound and depth to my surround setup, so this is fun for me…more than a business transaction.

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Meet Dylan

Rodell was so patient and responsive while I asked a ton of convoluted questions. He explained everything in clear and simple terms I could easily understand. Thanks so much Rodell, I'll definitely be reaching out to you again.

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Meet Rodell

Ray made me glad not only I chose Crutchfield but also to be lucky enough to have him as an Advisor. These days, simply finding “good people” is hard enough in itself. But to find someone who was friendly, honest, non-pushy, funny — plus able to help with the technical aspects as well? What else can I say! Thank you!

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Meet Ray

I went into this with zero idea of what I needed and how to get it done. After 15 minutes of throwing Stephen questions, he was able to get me squared away and on my way to a nice new stereo system. Very informative and patient.

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Meet Stephen

Allison was courteous, professional, and made sure that I got all the information that I needed. Even through her chat messages, I could tell that she enjoyed what she was doing; and smiling while she was doing it. Allison answered every question and gave me plenty of options. Her can-do attitude, knowledge, and willing to go the extra-mile should be commended and emulated by her peers!

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Meet Allison

It was a pleasure speaking to Jorge. It felt like a conversations between two friends who haven't spoken to each other in a while — but never missed a beat. He was attentive to my issue and made sure he understood by repeating/confirming what I said to him. His warm personality and professionalism was a welcomed treat.

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Meet Jorge

Awards and more

We’re honored by the recognition we’ve received for our work. It means we must be on the right track!

Bizrate Insights Platinum Circle of Excellence

Bizrate Insights Circle of Excellence Platinum Award for performance and customer service 22 years in a row.

Best Places to Work in Virginia

Named one of the “Best Places to Work in Virginia” by Virginia Business magazine (2015, 2018, 2019).

BBB A+ rating

Rated “A+” by the Better Business Bureau®.

Newsweek one of America's Best Online Shops

Recognized by Newsweek as one of America's Best Online Shops.