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You call Crutchfield as a new customer and hang up as a new friend.
For as long as I could remember the radio and speaker set up in my dad’s mustang was always spotty and tinny. And up until a month ago when he handed it down to me it never occurred to me that it could be replaced. So I dove into looking for replacement options, and that's when I first encountered Crutchfield. Boy am I glad I found you guys.
I don't think that I could ever replace the stereo in my 85 ‘stang without you. I placed my first (of many) calls to you wonderful folks, where I was delighted to meet Kristina and Hogan. We tackled many issues together…
All I can say is you folks run a wonderful company where all customers are blessed by free truly helpful tech support. You call as a new customer and hang up as a new friend. Thank you, Bill, for starting such an amazing company. I would be lost without you guys -- either listening to my tinny radio or breaking the bank for someone else who doesn't care half as much as you folks do.
I have been buying things from Crutchfield for nearly 40 years. Dealing with your company has always been a pleasure. They have even taken care of me when the error was mine.
I have been buying things from Crutchfield for nearly 40 years, since 1979. Dealing with your company has always been a pleasure. Equipment is as described. Instructions are great. They have even taken care of me when the error was mine.
The only thing I would caution anyone about is that when you shop elsewhere, you will wish you purchased from Crutchfield once you are home and installing the system. Trust me on this. I have always regretted buying away from Crutchfield. Crutchfield is simply the best.
I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers. I knew just where to turn.
I wanted to say thanks again. I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers... I knew just where to turn.
It was a father/son moment, looking through the different items, setting up an account.
Then came a hiccup with shipping. I never expected a call from one of your associates the next day. Reece set up a replacement order and assured that it would be here in a few days. I was fully expecting to wait weeks.
Thanks for being a great company, with even better customer service. The people you have are what more American companies need. Keep up the great work, and I look forward to ordering more products from you.
Davis is absolutely amazing. He makes everything easy, clear and comfortable. Can't recommend him enough as an Advisor.
Always an excellent experience dealing with Crutchfield for the past 20 yrs. Very knowledgeable & always happy to help.
Crutchfield customer service is outstanding. They talk to you like a friend and are very helpful.
The last two purchases from Crutchfield have been amazing! I'll recommend you to ANYONE wanting to do their own audio.
Anyone can market and sell a product. Few can consistently offer outstanding service. Keep up the great work!
I've been a Crutchfield customer for several decades. Great company & fair deals! Can't ask for anything more!
Your customer service is the best I have ever experienced in my life. The shipping responsiveness/tracking is excellent.
Website user interface is clean, easy to navigate & super helpful customer service. Overall, very positive experience.
Overall I recommend Crutchfield because you have amazing service, from selecting the right products to the tech support.
Crutchfield will restore your faith in the industry. Advisors are patient, knowledgeable & willing to go the extra mile.
Service both before and after the sale is second to none. I was extremely happy with the tech support.
Maddie was very polite and knowledgeable. I'm just really blown away by the customer service! Thanks again!
I have been purchasing from Crutchfield since the early 90's. I appreciate the easy to use, informative site. The installation bundles and guides are a big plus. On a few occasions I've had to contact support for installation and purchase advice, the team is always knowledgeable and quick to provide correct answer.
Crutchfield has amazing pre-sales service. Clarence my advisor is not just very knowledgeable, but he also gives as much time as you need to design the system that is ideal for you. Thank you Crutchfield for being an amazing online company with a true human touch.
Best word to describe Crutchfield is ...easy. Before I make any move on anything I ever do. They do calculated, extensive research. After my online chat with a Crutchfield advisor, I decided to double check his suggestion.. My research came back with the same matching results. I'll never second guess their opinion again. It was honest and more importantly the right choice. Thank you
Crutchfield has set the bar for all other online merchants! I never hesitate making a purchase; with the all of the support I know my back will always be covered- thank you.
I completely outfit my corvette here, and I am upgrading my wife's van, I love Crutchfield, I have been shopping with them for over 20 years. They stand by their products and offer more for less.
I had some confusion regarding various center channel speakers. Aaron explained the differences and gave me his recommendations. One big note I must mention, his recommendation was for the less costly of the two. There was no upsell, just an honest and best recommendation. I appreciate that most of all!!! It was a pleasure dealing with Aaron at Crutchfield.
I called Crutchfield and got Maverick. It was like two buddies talking about electronics over a beer, only Maverick knew what he was talking about. He answered my questions, and put me at ease with what I thought I should do… I got my new Sony home theater receiver in record time with free shipping and hooked it up last night. I am blown away by the ease of set up and the sound and performance. I also love the bluetooth feature. You guys are the best because of people like Maverick!
Allison was incredibly helpful and very attentive. She was able to answer all of my questions and responded in a friendly manor. I would recommend Crutchfield to anyone based off of the experience I had with Allison.
Very helpful, courteous and knowledgeable. Not pushy...just tried to make sure I had the info I needed to make a purchase decision. A real "value added" to the customer experience!!!
Dee really helped me navigate through the purchase! Sometimes, it's just a better experience buying a product on the phone, versus online.
It was a pleasure dealing with Dolly. She helped answer my questions and made my camera purchase easy and a great experience. It was like talking to an old friend with Dolly.
This is my second buying experience with Crutchfield. I had some very nuanced technical questions regarding my purchase decision, which Clarence fielded for me without issue. Crutchfield's customer support is outstanding.
Bizrate.com's “Circle of Excellence” Platinum Award for performance and customer service 20 years in a row.
Named one of the “Best Places to Work in Virginia” by Virginia Business magazine (2015, 2018, 2019).
Rated “A+” by the Better Business Bureau®.