“Brad is a GREAT customer service representative! He dove-in and spent extra time with me on my purchases. Drilling down into the 400 page manuals to get answers to my questions. He went the extra mile for me and that further cemented why I am a 20 year customer of Crutchfield and always come back to the Mecca of all things audio. Great Job Brad and Thank you for all the help!”

John G., November 23

“Brad was phenomenally helpful and got me squared away with everything I needed in record time! There was a small mistake in one of the orders that was partially on me for not checking, but even with that, Brad went the extra mile to reach out and apologize even when it wasn't necessary at all. Overall he was very knowledgeable and good at his job, but on top of that, just a great person in general. Thanks, Brad!”

Samuel N., March 17

“I own a 1998 Volvo V90 Wagon and Brad was instrumental in assisting me select a new head unit that was capable of growing with my needs. I told him I already replaced all the factory speakers (8 total) but was a little less than thrilled with the results. So I mentioned that I was considering adding a powered sub. Since then I purchased the Bazooka BTA-250D Bass Tube along with the recommended Crutchfield wiring kit and WOW!! What a difference! Like night and day! I couldn't be happier with my tunes now. Everything I play sounds AWESOME!! Thank you Brad for your expertise and knowledgeable advice. Crutchfield has ALL my car audio business for LIFE!!”

Damian, May 1

“In shopping for audio gear I was worried that some of my requirements and desires would be difficult to match but Brad easily helped me narrow down the choices to get exactly what I wanted, and, within my budget too! Once I loaded my cart, Brad reviewed my choices, including appropriate speaker wire, and I placed the order. I've been an avid music listener since the 60's but don't own any current line audio components. Brad educated me about available products and I am very happy with the products I chose. Can't wait to crank it up!”

Donald, March 22

“Brad was extremely patient, and supremely knowledgeable. He very quickly understood my layman talk and was able to direct the conversation to help me make an informed decision. This is truly what customer service should always be like. THANK YOU Brad!”

Vishal, March 3

“Thanks to Brad, I purchased what I hope will be a great surround sound system for my husband for Christmas. I'm thankful for Brad's knowledge and advice. I had no clue what I was ordering and he walked me through the process and explained everything to me. He was extremely thorough and made sure I would have the necessary wiring and equipment to make the purchase work straight out of the box! The best part of my experience ... Brad was so kind and understanding and took his time to explain everything to me. Not once did he make me feel like a typical dumb woman. . . although I am when it comes to this techie stuff . . . he was gracious and took his time and was so incredibly kind. . . . all this and it is CYBER MONDAY . . . so, I know he was swamped! Thanks Brad. . . your customer service is the best and so very much appreciated! Merry Christmas!”

Shana, November 28