Contact us
Close contact box
Connect ID #
236 294 184 3
Connect ID #
236 294 184 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.



Have you worked with James?


More about James

Music, gaming, and more movies than you can imagine - let's get lost in the digital world!

Advisor since 2019|Located in Norton, VA
Tech I'm excited about:

Home Theater, Photography gear, and anything Gaming!

Favorite music:

The widest range one could imagine: Metallica, Damien Rice, Blue October, Alice in Chains, Mumford and Sons

Favorite movies:

LOVE all the Marvel movies and anything Horror!

Favorite books:

The Name of the Wind, The Wise Man's Fear, Lord of the Rings Trilogy, The Stand

Have you worked with James?

What customers say about James

I initiated a chat with James because I wanted to upgrade our home audio and did not know where to start. He patiently answered all of my questions and suggested equipment. He is a credit to your outfit. Many thanks to him and you.

Greg H., December 24

Very knowledgeable and friendly on the phone. Quite professional. Thank you, Jim

James D., December 19

I'll admit that I was hesitant to call just for some product advice. On one hand I thought, what are the chances the person at the other end of the line will have experience with the specific products that I wanted to talk about and on the other hand I thought I would just be wasting their time with my "window shopping". Well I was wrong -- speaking with James was great! He was clearly very knowledgeable about the products that I was considering and added thoughts on others I hadn't looked at. And he took the time to really understand my project and preferences so he could provide ideas specific to me. I've been a Crutchfield customer for many years but the help from James just locked me in for life. Thanks so much!

Geoff S., November 30

James was helpful, patient and knowledgeable!

Jill A., November 30

James answered all of my questions easily and clearly! For a non car expert, he made the experience really easy! Thanks, James!

Heather M-K., November 29

James did a great job! He asked all the right questions to make sure he knew what I was looking for and then recommended several products to meet those needs. Easy process. Great experience.

George M., November 12

I have been out of the TV market for 10 years and had a plasma that finally gave out. James spent an extraordinary amount of phone time to explain the latest technology and helped me to get a Samsung QLED with a perfect balance of size, features, and price.

Robert A., June 7

James was very helpful and a pleasure to work with.

Larry G., May 26

James was very knowledgeable and professional, but still personable. To me, this is a tricky demeanor to pull off unless you are serious about your work. I enjoyed talking with James and hope to do so again. Specifically, he saved me money on redundant accessories that I did not need. I appreciate this attitude and it makes me want to come back in the future.

Timothy S., March 31

Thanks very much, James, for allowing me to ponder through my decisions about the stereo system & equipment. For some people, it's trivial, but it's a big deal to me. Your help is Truly Appreciated.

Joe Ann C., December 26