“The most helpful and knowledgeable people you can find. I spoke with Lane on the phone and he provided me with simple suggestions for replacing my factory speakers and amp without breaking the bank. Their prices here are very compatible with other places like Amazon. While I shop at Amazon quite often, as many of us do, I decided to repay Crutchfield for their services from the 15 minute phone conversation by making my purchase through them.”

Hector G., December 30

“Lane could not have been any better or more helpful to work with on my head unit and speaker system purchase. Awesome guy! He went above and beyond to help me figure out my factory (I was sure it was aftermarket) sub system and make sure it would work with my new setup. He spent over an hour helping me with everything involved with my particular vehicle and how to get the best results based on my budget. This guy deserves a solid raise and I highly recommend him as a salesperson. Thanks again Lane!”

Nicholas S., December 23

“ Lane is the guy that Every Company wants as its Interface between the Semi-Confused Customer with Questions which we often feel ignorant asking, and the "Evil Empire" we"re quite used to being taken advantage of by those members of "Corporate America" who are simply in it for a Sale. Each of the CS Folks are Outstanding and if they don't HAVE an answer, they FIND it and call you back, rather than make one up. Fear and Buyers Remorse are more than just common emotions with we "Vulnerable Customers". We're used to getting Screwed by Big Box Stores and ending up with products that benefit the Seller rather than the Buyer. That doesn't happen with Lane. He doesn't "Go for the Throat" despite the fact that he (and Crutchfield) easily could. Rather, he goes for the Heart and instills feelings of Trust and Comfort. ... I'm having Tee Shirts Made: "I'm a Lane Lifer in the the Kingdom of Crutchfield". That pretty much says it all. I gladly give him Five Stars in every possible Category which a Credible Communicator should have....Trust and Honesty sharing the Top Spot with "Doing what's Right for the Customer" as his Creed as well as that of his Employer. Crutchfield should be proud to have Lane cuz he's proud to be at Crutchfield. Wanna buy one of my "Lane Rules !!" Tee Shirts? Available today in ALL Sizes and Colors...cuz One Size NEVER fits All. Not Once. Not Ever. Nicely Done, Lane. Thanks for Caring about your Customers, Crutchfield. ......”

Rich , June 27