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Have you worked with Paul?


More about Paul

Long-time fan of new tech. I love figuring out how to connect gear for music and home theater!

Advisor since 2003|Located in Norton, VA
  • Marine Audio Advisor
  • Personal Audio Advisor
  • Home Theater Advisor
  • Tv
Tech I'm excited about:

Streaming music and apps in all places I go, and making movies great

Favorite music:

All types with main focus on hard rock

Favorite streaming service:

Tossup between TuneIn Radio and Pandora

Favorite books:

Ender's Game series

  • JL Audio Certified
  • NMEA 2000 Installer
  • NMEA Marine Electronics Installer
  • NMEA Advanced Marine Electronics Installer

Have you worked with Paul?

What customers say about Paul

Paul really helped me find the item I needed to install as a replacement head unit in my travel trailer. I want to thank Paul for helping me. He really knows his stuff! My thanks to Crutchfield for being such a worthwhile resource.

Dan H., April 13

Paul helped me identify the best backup camera that fits my vehicle and budget. He was quite helpful in getting exactly what I needed, explained the differences with other options and made it clear for me what to buy and why. I like Crutchfield support experience how they can communicate with you right there inside your browser while you're talking to them on the phone. I don't know other company in consumer electronics retail business that would provide this kind of experience. Just incredible! Please continue your journey helping us with such amazing people on your team! Thank you Paul.

Sergei K., April 12

Paul was incredibly knowledgeable and helpful. His expertise and passion for Home Theater & getting the most out of my (Denon & Klipsch) AV set up build over many years was obvious. I'll definitely use and recommend Crutchfield because of the level of service from Paul.

Claire L., February 13

Paul's knowledge blew me away!! I'm putting in a pretty good sized order, about $2,100. Paul walked me through every step of the way and then some. I actually paid a little more for my subs but the customer service and knowledge that Paul put forth made me not even question it. I'll gladly pay a little more for service like this. It's obvious that he enjoys what he is doing. The sky is the limit with employees like Paul. Thanks again!!

Jeff B., May 31

Paul provided EXCELLENT assistance. FIVE STARS! Thank you, CS

Randall S., May 9

I managed sales staffs so when l say that Paul knows his products well and goes above and beyond the call of duty l mean it.

Richard, March 2

I wasn't comfortable buying what I needed for my sons car so I feel extremely lucky to have reached Paul. I couldn't have been more pleased with the level of professionalism displayed as he showed optimal customer service and patience as I asked what had to be multiple tedious questions. Paul listened to what I needed and then helped me pick the ideal items for my son's car. It is customer service reps like Paul that make purchasing items that you are not familiar with stress free and easy. His level of knowledge about the products and his willingness to find items to fit my budget was awesome. I could not be more pleased. Thanks Paul, you were a HUGE help!!! I can't wait to work with you in the future when I outfit my daughters car with a stereo system!!

Jeff , November 27

Called Paul with question on whether a certain BOSE sound bar would work with my model Sony TV. Paul researched the sound bar and TV technical information and told me they were compatible. He also answered general rambling questions I had about the BOSE sound bar versus other brands. Paul was polite, didn't rush, answered my dumb questions and didn't try to high pressure me into a more expensive product. A pleasant experience all the way around.

Bob, November 14

Paul was very friendly, helpful, knew what we would need and make the buying experience very pleasant. It was a pleasure to deal with him.

Barry Eggleston, June 14

He's Da Man! Enjoyed doing business with Paul. Awesome!!!

Nate, June 13

Paul helped me out a lot with a amp that I've been looking at but I wasn't sure of what sub to run with it and I wasn't very knowledgeable to figure out myself Paul was patient and very helpful and found me what I needed.

Nathan, May 5

Paul was great. He answered all my questions and helped me pick out the correct amp for my situation. Thanks again Paul!

Kurtis, April 25

Paul was very helpful. He helped me find the best speakers for my girlfriend's car and answered questions I didn't even think to ask. He took the time to make sure he had all the right information to find the perfect speakers for my needs, no rush at all. And he sent links directly to my web browser through the Crutchfield website, made it incredibly easy. Will never buy car audio equipment anywhere else.

marc, April 17

Called to order system for a Polaris RZR and was lucky to have Paul take the call. He was very pleasant to talk with and was extremely helpful. Everyone knows when calling a customer service line you never know what you are going to get. He was very easy to understand made some funny jokes which to Me made the purchase more personable and not a robot. Awesome Customer Service!

Chris, February 28

Paul helped me make sense of the stereo amplifiers I was considering and weigh them for how I would use them. He clearly had deep knowledge and I found this helpful. Thank you, Paul.

Chris, February 4

Had a very positive experience with Paul and a no pressure sale with all the extra crap salespeople love to add on for the enrichment of their pocket. I really enjoying the new Pioneer radio and I used the get wired service and not only was the harnesses wired professionally and I received a personal note that made it almost plug and play. They made sure I had all the correct parts. It took me longer to read the instruction of where to plug all my inputs into than to do the install. Save yourself a lot of pain and let the pro wire it for you. They made the cost so reasonable it is something you should consider if you don't have all the different parts and tools on hand.

Eugene , January 17

After deciding which receiver I wanted to purchase to replace a 20 plus year Onkyo I called Crutchfield. Being an old school guy I was a little confused how to hook up to the net to receive things like Pandora and Sirius, after speaking with Paul I called back asked for Paul and ordered my receiver. He is a pleasure to deal with and Crutchfield is lucky to have him. Any future purchases will start with a call to Paul.

Randy, January 11

I contacted Paul in reference to some questions regarding a replacement head unit for a system I have in a Jeep Liberty. He was spot on in telling me what the pros and cons of the unit I inquired about, and went over and above the manufacturer's own customer service team in giving complete, detailed answers to my questions. I would highly recommend him to anyone who needs assistance with deciding on what to purchase. He's a true asset to Crutchfield!

Kevin, December 15

I have to agree with the other customer Pat. I used to be up on all the car receivers, speakers, etc. Sadly too, that was years ago (I had a Pioneer KP-500) and I'm clueless these days. Paul was extremely helpful in answering my many questions regarding speaker compatibility for the Kenwood KDC-X599. He also answered my questions about wattage rating, ohm compatibility, and general installation and fitment. He provided me with suggestions that worked for my son's car and were within my budget. Top notch sales advisor! Great service!! Thanks Paul!

Marc, December 1

Looked to upgrade my vehicle sound system and Paul was knowledgeable in everything I asked. He was able to point me in the direction of the price range AND best improvements for my vehicle in a timely manner. He did not push any certain products on me and allowed me to research all products as I needed. Would definitely use Paul and Crutchfield again for any future needs.

Brad, November 26

I was looking at two different radios for my 2003 Toyota. Paul gave me some technical advice which helped me make the right choice. Great Service - Thanks a lot

Peter, November 18

I used to be up on the car audio scene. I knew all the units available and all the features. Sad to say that was well over 20 years ago. Lots has changed. Steering wheel controls and dash kits etc. Putting a stereo in my kids car now, and I don't really have time to do a ton of research and learn everything all over again. Paul was very helpful and gave great suggestions.

Pat, November 16

Super helpful in selecting 3 TV's and Blu Ray players. Thanks Paul.

John, October 24

I am interested in getting a nice home theater audio system but I had no idea how it all went together. Paul gave me the straight scoop and some good recommendations.

Dave, October 6

Paul was awesome to work with and no up-sales!!! Will use him again.

Jeffrey, September 14

Professional, helpful, and informative. Made the whole experience feel personable.

Klaus, September 9

Very helpful - good recommendation - thanks.

James, May 7

Paul was very helpful and instructional,I being kind of old and repeating things he was patient and well knowledgeable,keep up the good work and thank you Crutchfield for hiring people like Paul. Will buy again.

Charles E. McMullen, April 16

Paul did his all and exceeded my expectations! THANKS PAUL...

Robert, March 10

I attempted to purchase a cd player one week before Christmas. Everyone was too busy to talk at all the well-known big box stores too. Not at Crutchfield. I got Paul and he was completely thorough. He answered all my questions and made suggestions. He had it all bundled at a price that was in my budget. He knew all the answers that fit my needs. And this was in the Christmas rush! Ask for Paul! First purchase from Crutchfield but not the last.

James B., December 14

Paul was able to simplify my complicated project. This made it a fun project rather than a stressful one. Thank You Paul!

Dennis, November 19

Paul is very educated and helped me decide on something I was very frustrated with. Thank you Paul.

Ali, October 13

Paul was a great help! He helped me put together the hardest hitting subwoofer system for 300 bucks!

John, September 9

Paul is incredible, and efficient as all get out. I ordered my new Plasma set on Friday. Because of the time of day, Paul advised the set probably wouldn't ship until Monday. I told Paul it was no problem as I wasn't in a hurry. Lo and behold, on Monday I get a voicemail message from UPS saying I need to call and arrange for delivery. It wasn't even supposed to ship until today, and yet it's here. Absolutely amazing. I'm not even ready for it yet. I still need to re-arrange things in my family room for transfer of the existing flat panel into the bedroom and set-up for the new TV. I worked it out to receive the set on Friday. What can I say? Fantastic service. This was on top of a killer deal for a Plasma set and free Onkyo Receiver. If the TV is half as good as Paul's service I'll be a happy camper.

Steve, December 11

Paul was beyond helpful. I told him what was important to me in a car stereo, was impressed when he addressed ALL those points in regards to the radio I was looking at., showing how it would meet my needs. Wow, a sales person who listens not just sells. I just may get some speakers now too!

Happy Shopper, November 10

Thanks for helping me today with my order, Paul. Very helpful, knowledgable and polite guy.

Vickster, May 9

Paul was extremely helpful and very friendly. I had shipped my order to the wrong address, and Paul and I had it figured out in minutes. Thanks!

Chris, January 25

Paul certainly went above and beyond in assisting me with the purchase of an ipod and accessories for vehicle and home use. He should be commended for his patience, knowledge and time spent in assuring the products were exactly what was needed. Thank you again, Crutchfield, for another merry holiday.

Dianne, December 9

Really helpful and you could tell he knows what he is talking about! Thanks Paul

Ryan, April 30

Paul is the best in the business! I was searching for a head unit to replace my OEM unit in my Ford F-150 truck. I knew the features I thought I wanted, but the choices were a bit overwhelming. Paul patiently walked me through a qualifying process that was the best experience I have ever had. He put me on to a Kenwood and I'm in car audio heaven! I've still got more to do in my truck (Speakers, amp, etc). I'll buy from Crutchfield and it will be Paul that I deal with!!

Chuck, February 5

Paul was very helpful in getting me the price adjustment that was promised to me by another associate that had left for the day. Pual was very understanding, picked up right where I left off, just like he had been my adviser from the beginning. He helped me finalize my order and sought to get it to me almost two days earlier than expected. After he knew I received my receiver, no more than about 4 days after I had a hand written thank you note. I am not sure if everyone does that, but it sure surprised me and made what was a bad day great. He's a big help, and I would recommend highly.

Brandon, May 19

I just want to thank Paul for how helpful he was in installing my new Dual video receiver. He explained to me everything that needed to be done very clearly over the phone to get the video working properly and fix problems that I encountered after i initially installed it. I probably called Paul at least three times and he was extremely helpful every time. As always, I am extremely satisfied as I was with all of Crutchfield's advisors. A+++

Ben Giese, October 22