Roy

What customers say about Roy

Roy was very knowledgeable and extremely helpful with my purchase during the internet's busiest day of the year. My interaction with Roy today was a perfect example of the quality of customer service Crutchfield has always offered.

Tim, November 27

Roy was very personable and knowledgeable. He gave me great advice concerning Sonos speakers and the entire Crutchfield experience.

Bruce Winokur, November 26

Roy was extremely knowledgeable and patient with me in designing both my sound and security systems. Not only did he know what he was talking about, he was very responsive and returned all of my emails and phone calls quickly. Highly recommend!!!

Thomas, November 10

Roy is an awesome sales rep. He's very knowledgeable about the products and provides all around excellent customer service. Guys like Roy are one of the main reasons I keep coming back Crutchfield.

Edward , August 2

Roy was very informative and helped me understand the nuances of creating and expanding a home audio system with digital audio streaming capabilities. AWESOME!

Quinn, June 4

Roy confirmed I was making a good choice and showed me I needed the LG mount in order to mount this specific TV. I added the mount to my order which would have saved me a lot of frustration if I ordered another brand. Thanks Roy!

Scott, May 29

Roy helped me rest assured that my open box purchase would be received in as new condition minus the new price! Thanks buddy!

Michael , February 14

Roy was a great help in my search for a new receiver. There are an incredible number of options today and varying opinions how to get the best sound. After sharing my needs, he gave me his informed opinion and pointed me to the perfect fit. More folks should due business like Crutchfield. Will definitely be buying from him and this group again.

Zach, January 4

Roy was outstanding. Not only helped me through the speaker purchase but also walked me thru my house set up. Thanks Roy.

Brian, December 29

Always loved Crutchfield! The help I receive setting up a system and purchase with Roy was over the top. Great, knowledgeable customer service. Thank you again.

DaveG, December 13

This guy was very cool and knowledgeable. Offered helpful advice and information on the product I ordered.

Bj Hammon, October 28

He helped me out instantly and got me exactly what I needed!

Fischer, October 3

Roy was very helpful I needed help finding an amp and he gave me a direct link to a great amp!!!

Nick , August 31

I have put my complete trust in Royto outfit my classic customized 70 Cougar. Stay tuned and I will post the results.

Bryan, August 29

Roy was a great help with all my questions. He was patient and listened to some of my ideas, and then very skillfully directed me to the best options for my system. Great help, and greatly appreciated!!!

Nathan, August 16

I was narrowed down to two different subwoofers for my home and Roy helped me decide what sub I would need. Roy explained the different technology and really gave some great advice.

Nicholas A., August 14

This was my first purchase with Crutchfield and it certainly won't be my last. I consider myself an audiophile but not a techie person.. Roy was awesome in helping me decide on a Bluetooth capable receiver. I just entered his contact number in my phone. He will be my go to Guy.

Denise , August 13

Roy showed me exactly which subwoofer I would need to produce the right sound in the back of my car. He then added everything else I needed to complete the wiring and installation. He was a huge help and I could not have done it without him!

John , August 9

I told Roy I want to adopt him, but alas! He is too old to be a baby and I am too old to be a mommy (82). He is the best tech ever!

Anne , June 5

Roy was terrific. Really thought outside the box to help me solve my issue. I would ask for him by name next time I have a question or need help. Appreciate Crutchfield for hiring great and knowledgeable employees. Thanks Roy!

Christi, May 21

Roy helped with all my questions, he even caught the incorrect steering wheel adapter for my new headunit to keep my factory controls. Within seconds he had the correct one in my cart. After all the help and suggestions on speakers, I realized I forgot to ask another question so I called back and he of course had the answer I was looking for. With his info I saved $50 on my headunit decision. The entire team at Crutchfield is amazing and I wont deal with any other company when it comes time for any other audio purchases. Thanks -

Roy, May 18

Roy was incredibly helpful! I am looking for a stereo to install in a 1998 Chevy truck and he knew the answers to all of my questions. I would definitely ask for him by name if I need help in the future. Great job Roy, and thanks to Crutchfield for offering such great service.

Julie , May 11

I asked questions about the best sound bars available in the market, and other products comparable to the one I had read reviews about. Roy is knowledgeable, prompt, helpful, polite and speaks on your level. He removed any doubts and questions I had, and helped me make a good decision.

Arun, April 25

Roy answered my question quickly and better than any other tech has, they were from another company that couldn't seem to help answer my questions about their own products. He did a great job. Thanks Roy!

Bruce, March 17

It would seem that anything that can be stated has been. Roy was a great help and very fast in what I was asking for. Most likely after I am done with the old lady's 96 Mustang I will most likely turn to him once more for the 02 TA, 13 Dart, maybe my truck if I do it and once I figure out my full plan my 72 Chevelle. Thank you Roy and plan on hearing more from me with more orders.

Chad , March 16

Roy did a great job in helping me select the appropriate speakers for my vehicle after I explained I wanted quality at a reasonable price. Will definitely turn to him when making future purchases. Thanks again, Roy.

Mike , March 3

I am not easily impressed. But Roy impressed me. First of all, he listens. He really listens. He gathers in what you have, what you want to have as the final outcome, and then he works with you, making you a part of the process in obtaining that final outcome. There is no brash display of using technical terms that you won't understand. No intimidation, just a friendly voice on the other end of the phone, wanting to help you make the right choices and the right decision. Roy exemplifies what I have come to expect from Crutchfield -- EXCELLENCE!

Dave, February 29

Asked Roy a couple of technical questions about a head unit, amp and speaker wire. His reply was quick and succinct. Great job Roy!

Mark, January 26

Extremely nice and polite. I asked for recommendations, he quickly sent them and conveyed them in a manor a novice could understand. I will ask for him next time.

Jarrett, January 18

Roy was extremely helpful. Not only gave me all the necessary information to make a good decision, but even packaged all the necessary items together I would need and saved me tons of time. Very helpful and very much a pleasure to work with. Thank you Roy!

Ross W, December 28

Roy totally hooked me up. he tried to get me squared away with a link and it wouldn't work, so he manually added everything that I needed. Way to adapt and overcome. Thanks for your help!

Steve, November 23

Roy was very helpful. There wasn't a question he couldn't answer. A real pro and asset to the Crutchfield team.

Duane, November 21

I had a delivery issue that Roy was able to solve for me, quickly and simply. He was a great help in completing my order over the telephone and made the purchasing and delivery process seamless. Thanks!

Noel, November 21

Roy was informative, and found the right radio for my needs without my having to spend a fortune on features I don't need. He was a pleasure to work with.

Bear, October 14

Roy was spot on with the questions I asked him and gave me a great selection to choose from. Thanks for the great help!

Doug S, September 15

Roy listened to my needs and provided much needed advice on a speaker bar system for the small home theater system I am constructing. Thank you Roy! Crutchfield has as asset in you!

Walt, July 8

Roy was a pleasure to work with. He helped me pick out a set of speakers for my home sound stage. He was very knowledgeable and a super nice guy. There are so many great people at Crutchfield, and Roy is someone that I look forward to dealing with again! Thanks again for your help!

Christopher M., May 4

I spoke to Roy about wanting to improve my Trailblazer stereo. I already had an Alpine head unit so Roy walked me through what would work best for my vehicle based on what I was looking for. He explained with great detail, specifics regarding the system such as I couldn't use Alpine door speaker because the grills would not fit properly. He set me up with some awesome Kicker speakers to replace all my factory speakers. He also explained that although the maximum output on my head unit is 50x4, the RMS is only 19. With that, he suggested an alpine booster amp which I have to admit makes a HUGE difference! It installed in seconds and changes the entire sound of the system! I will be back soon to order the subs and amp we talked about! Thanks again Roy!

Jeremy, March 1

I came to Crutchfield looking for a replacement for a home theater audio system. I decided to call because I did not really know what I was looking for. Roy was incredibly helpful and was very quick to listen to my needs and limitations. He gathered together a list of what I needed and made it extremely easy to proceed with my purchase. I would recommend anyone I know looking for audio stuff to talk to him in an instant. I will be returning to shop here next time I need audio equipment! Everything I have ordered worked beyond expectations!

Kyle, November 14

I would like to just thank him for helping me out with an issue on an exchange for a radio that was not compatible with my android. after fighting with the radio and phone for over 2 months and well after the 60 day return period he took it back and gave me full credit towards another radio that now works with my phone. Plus he paid the return freight. Thank you Roy!

Dominic L, September 6

Wow- extremely helpful! Taught me a lot and was kind through it all. A great asset to your company and I want him every time. He helped me pick out what was perfect for me.

Seneca, January 22

I've been a long time loyal customer of Crutchfield and staff like Roy is the big reason why. Couldn't have been more helpful in picking out the proper audio gear for my car. Thanks for the great service.

David Weaver, January 5

Awesome customer service . Patient and knowledgeable.

Andre, November 5