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Did your receiver's Pandora® app quit working?

Here's what you need to know

Pandora is suddenly not working with a bunch of A/V receivers

A recent network update at Pandora has caused login failures for a number of home theater receivers and other Wi-Fi® equipped A/V components.

We’re currently aware of several Denon and Marantz models that were impacted by this change. The manufacturers are releasing firmware updates to resolve the issue. We've also heard from a few Yamaha customers who had trouble connecting to Pandora.

If you own a Denon receiver, you can find the firmware release date for your model here.

Check here if you own a Marantz receiver.

If you own a Yamaha receiver and cannot connect to Pandora, Yamaha recommends downloading the latest firmware to update your receiver. Visit their download site and enter your receiver's model number to see updates and instructions.

In the meantime...

You can still stream Pandora from your mobile device via Bluetooth® if you’re waiting on a firmware update.

iOS® users can stream Pandora to the receiver using the Apple® AirPlay® feature.

If your TV, Blu-ray player, or video game system has Pandora on it, you can play it through your receiver that way.

Deleting your Pandora account from your receiver and adding it back on may also work.

REMEMBER: We offer free tech support on everything we sell, for as long as you own it. Give us a call if you need any help with your purchase.

  • Teresa Lea Thomas from Tampa

    Posted on 12/2/2018

    INFURIATING. Not only has it stopped working (again and last time took months and months to fix) on my avr4311ci, I find out they won't be fixing it. No plans to support pandora for this model moving forward. This was not a cheap reliever by any means. I am really upset as now I have to airplay from my iPad. Granted..not the end of the world, but is a nuisance and means my technically challenged husband won't be able to play music. No more denon for me. I had been a loyal customer..but they have lost my business.

  • Sean from Rochester

    Posted on 10/29/2018

    Have two (2) Denon receivers thru which use Pandora to cover all levels (and outside area) ofbour home. Same issue (at about the same time of year) previously dealt with, which resulted in scrambling for whole house music source for the holidays. Very frustrating and disappointing. Last Denon AVRs I will ever purchase.

  • Sean from Rochester

    Posted on 10/29/2018

    Have two (2) Denon receivers thru which use Pandora to cover all levels (and outside area) ofbour home. Same issue (at about the same time of year) previously dealt with, which resulted in scrambling for whole house music source for the holidays. Very frustrating and disappointing. Last Denon AVRs I will ever purchase.

  • Sean from Rochester

    Posted on 10/29/2018

    Have two (2) Denon receivers thru which use Pandora to cover all levels (and outside area) ofbour home. Same issue (at about the same time of year) previously dealt with, which resulted in scrambling for whole house music source for the holidays. Very frustrating and disappointing. Last Denon AVRs I will ever purchase.

  • Doug from ALPINE

    Posted on 10/8/2018

    My Denon AVR-X2100W cannot log into Pandora.

  • Gs from Boston

    Posted on 10/2/2018

    3312ci Happened what two years ago took them months and months to fix Why did we buy internet connected equipment? It was so we are not dependent on other devices and other glitchy software Pandora works on my phone for years On my Roku for years Does pandora never give developers a heads up I think not Last time it quit I bugged them for months and gave up found out later that a month after my last email they fixed it No return email did not find out for a year

  • Robert Talk from Texas

    Posted on 9/29/2018

    Denon AVR-X2100W Pandora no longer works on my Denon receiver as well. Pathetic!.

  • Mike from Rockville

    Posted on 9/28/2018

    I have a Denon receiver that can't sign into Pandora. The last time something like this happened (maybe this same problem, can't recall exactly), I called Denon Customer Service. I was posting on a message board like this, and others said they called as well. When I did, the guy actually seemed aware of the problem, and said it helped to have people calling to complain about it. And a fix became available not long after. I've been crazy busy, but should have time to call next week. So if you're having this problem, it might be worth trying as well.

  • Paul from Gilbert

    Posted on 9/27/2018

    The Pandora App stopped working in my Denon AVR-1713. This is no the first time this has happened. Took several months for the App to come back to life. What a joke!

  • Jeff Miller from Shakopee

    Posted on 9/24/2018

    The last time this happened it took several months for Denon to fix it. After that incident I was silly enough to have thought Denon got their act together and went ahead and bought two additional receivers to upgrade systems around the house. Of course, those receivers have once again failed when trying to stream from Pandora with the same excuse being that Pandora did it. WRONG!!!!! None of my other devices failed before or during this Denon failure. I have been an embedded software engineer for most of my career working in areas that include SSL communications and security negotiations. The problem isn't Pandora, the problem is a HORRIFIC implementation by Denon that they either will not, or cannot, get right. I have had it. What good is a great amplifier if the software needed to run it isn't up to the task. I've told Denon this as well and they blew me off. Denon clearly has not made it to the 21st century with regards to software development.

  • Anthony from Phila

    Posted on 9/23/2018

    Again??? My Denon AVR-2312 also affected by Pandora drop. I cannot even locate the model in the support section at Denon's website. Getting tired of Denon's slowness to respond with firmware updates. Any suggestions on Yahama or other manufacturers that are more customer-focused?

  • Brent Strecker from Kennewick

    Posted on 9/19/2018

    Same here. We generally listen to Pandora and can no longer do that on our two home Denon systems. Arghhh.

  • Ross from Dallas

    Posted on 9/18/2018

    Pioneer has new firmware available for download to fix this problem on home audio receivers

  • Chris from Cape Coral

    Posted on 9/13/2018

    Denton Avr-1713 will not connect to Pandora. Again with this issue. They fixed it a few years back with a firmware update and it was fine. Pandora must have changed something again. So frustrating ! I hope Denon doesn't take another 6 months to release a new firmware to solve it.

  • Ken from El Dorado Hills

    Posted on 9/12/2018

    Pioneer elite sc95. Loaded newest firmware from pioneer website, reciever won't take it

  • Chris from Dallas

    Posted on 9/11/2018

    Denon AVR-X4200W here unable to sign into Pandora account as well. Pandora finally got the phone app>Bluetooth>Pioneer car reciever right, now it's time to mess up the home receiver. At least when that gets fixed, the car reciever function will drop again. Might need to investigate Spotify if I'm paying monthly anyway.

  • Chris from Dallas

    Posted on 9/11/2018

    Denon AVR-X4200W here unable to sign into Pandora account as well. Pandora finally got the phone app>Bluetooth>Pioneer car reciever right, now it's time to mess up the home receiver. At least when that gets fixed, the car reciever function will drop again. Might need to investigate Spotify if I'm paying monthly anyway.

  • Allison

    Posted on 9/11/2018

    Denon AVR 3313CI not playing Pandora - Seattle area - emailed Pandora yesterday - no response yet.

  • Chris Rosenmarkle from Atlanta, GA

    Posted on 9/10/2018

    Marantz SR5011 and Denon 1913 both will not accept Pandora credentials. SiriusXM works fine. As others have stated, this issue reared it's head months back and if I remember correctly, Pandora made a platform change of some sort and didn't inform anyone and didn't release a firmware update to many AV receivers not just Marantz/Denon. My assumption they've done it again.

  • Jason Rhoades from SAN ANTONIO

    Posted on 9/9/2018

    My Denon AVR X2100W is having the same Pandora issue so everyone else is aware. Its not just you! I am Airdropping from my Iphone in the meantime. After pulling up Pandora, it asks if you are a current Pandora user or new. Ive tried both with no luck. Need another Firmware update. This is frustrating because this happened not too long back...PLEASE keep up updated with any new Firmware fixes to this.

  • Michael Watton from Rome

    Posted on 9/9/2018

    Have Denon E400 and S700W. I don't use my phone or even turn on my TV. Just turn the Denon on and the music on Pandora just starts playing on my surround speakers. I use the app if I want to change the channel. That's a reason I bought Denon switching from Onkyo. When I use my phone it interrupts the play depending on what I'm doing. Annoying. Disappointed to see the E400 fix is months away. Why?

  • Steve H from San Diego, Ca.

    Posted on 9/9/2018

    I have two different Pioneer Elite receivers and you guessed it, my Pandora radio isn't working and Spotify also isn't working very good either. It has happened before and it definitely doesn't make me happy. I find it very interesting that it effect all different brands. Using Apple AirPlay I am getting my Pandora and Spotify very good.

  • Peter Keddie from Panama City Beach FL

    Posted on 9/7/2018

    Marantz SR6010 here. Pandora will not accept login-credentials for the past few days. This is the second time that this has happened with this receiver, firmware fixed it the first time but it took several months. Hopefully not as long this time.

  • Pete Mote from Dallas

    Posted on 9/7/2018

    Marantz SR7010. Pandora App stopped working. I tried two different Pandora accounts and both are failing to enter. This just happened in the last couple days. Lastest firmware is loaded........

  • Max Kirschling from Cary

    Posted on 9/6/2018

    I have a Denon AVR-S720W, and in the last week or two it stopped working. Same as others have reported: after entering my credentials and selecting "ok", it says "please wait" for 1-2 seconds, then goes back to the "enter email/password" screen. I hope this is fixed soon!

  • Jared from Buffalo

    Posted on 7/22/2018

    I have the Yamaha RX-A1020 receiver. I'm able to connect to Pandora, but after streamimg a few songs it stops working. The only solution is to turn off the receiver and turn it back on. This is not ideal and is a recurring problem. When is a fix coming?

  • Jared from Buffalo

    Posted on 7/22/2018

    I have the Yamaha RX-A1020 receiver. I'm able to connect to Pandora, but after streamimg a few songs it stops working. The only solution is to turn off the receiver and turn it back on. This is not ideal and is a recurring problem. When is a fix coming?

  • Mike

    Posted on 6/26/2018

    It seems like its not just an home receiver issue. I have kenwood car audio receivers(couple years old and brand new touch screen) that this also has happened starting June 11th prior to the 11th Pandora app worked fine on both receivers. Now only work on BT input. I'm using Pandora premium. Hoping for fix soon, as stated app is even funky as well.

  • Mike from Muncie

    Posted on 5/23/2018

    My Pandora on a Yamaha RXV-777bt is accessible. But it will only play one song then quits. I have not figured out a fix. Spotify changed how they operate, so that doesn't work like it used to either.

  • tom jankovsky from ELGIN

    Posted on 4/28/2018

    My pioneer 1130k pandora is down. No error this time and I can see the channels but once selected the title does not play.

  • Ken K. from Macomb, MI

    Posted on 3/12/2018

    After firmware upgrade of Denon AVR-1913 to 9290-3169-0000-6432-8097 last week, Pandora login does not complete, simply showing "OK" after a very brief "Please wait...". I suspect the firmware, rather than Pandora, due to timing of problem; Pandora login is fine on other platforms. Other network features seem ok.

  • Joe Williamson from Houston, TX

    Posted on 3/12/2018

    Same issue here. My Denon firmware is up to date but my Pandora credentials are not accepted.

  • Tom from Melbourne FL

    Posted on 3/12/2018

    Right - the Pandora feature is currently broken. Last time this happened, a firmware update fixed the issue, but what scares me a little is that a couple years ago Napster made a change that was hardware incompatible and could not be fixed with a firmware update, so I've been wondering how long it would be until Pandora did the same. I wonder if it's finally happened.

  • Dale from Chandler, AZ

    Posted on 3/11/2018

    I haven't been able to logon to Pandora on either my Marantz or Denon receiver as of 3/9/18. Both have the latest firmware. Did Pandora do an update that's causing the problem like the last time?

  • marc from CT

    Posted on 3/11/2018

    Same here Mike, waiting to call on Monday to see what is going on

  • Mike from Saint Louis

    Posted on 3/11/2018

    Looks like it is happening again. Anyone else experiencing this with Denon?

  • Ted from Ann Arbor

    Posted on 3/10/2018

    My AVR-2113CR stopped working on Pandora. I updated firmware which was available but it still won't connect. I enter what I know are the correct username and password, click [OK] and nothing happens.

  • Jeanne-Marie Pavlik from Florida

    Posted on 11/26/2017

    My musiccast app keeps saying unable to access pandora after it stopped working. I have updated all firmware and uninstalled /reinstalled pandora. We have yamaha musiccast receiver. What else can i do????

  • Patty

    Posted on 11/4/2017

    Wish I could delete my previous post. Today, after hours of trying to fix the pandora / onkyo problem... I finally decided to delete my Pandora account. (Problem-the email address for it was obsolete and I couldn't remember my password so it would not let me delete without a phone call. Who has time for that.) So I signed out... and created a brand new Pandora account. Now my onkyo tx8050 notices pandora and plays just fine over my outdoor speakers. All fixed. Just that simple. (Argh!)

  • Patty

    Posted on 11/4/2017

    My Onkyo is a TX 8050.... 2011 model I believe... Same thing with Pandora. Will not play anymore... just an error msg. Internet is fine. I've downloaded the latest firmware..and updated the onkyo app. I just don't understand. (Sad face)

  • Deia Z. from Crutchfield

    Posted on 11/3/2017

    Hi Michael. The '929 is a 2013 model, so it is one of the ones affected by the current Pandora issue. We'll post an update here once we have more information from Onkyo.

  • Michael from Reno. Nv

    Posted on 11/2/2017

    I have an onkyo 929. Same thing won't connect to pandora

  • Deia Z. from Crutchfield

    Posted on 11/2/2017

    Hi Michael and Bob. This is a known issue affecting Pandora compatible Onkyo receiver models from 2013 and earlier. Onkyo is currently working on a fix for this. We'll add more details in the comments section here as they become available. Thanks.

  • Bob from N.Y.

    Posted on 11/1/2017

    I have a problem with my Onkyo TXN-709 connecting to pandora. It worked for years and the receiver also connects with other app's. Is Onkyo going to fix this?

  • Michael Hearst from Mobile

    Posted on 11/1/2017

    My Onkyo 828 just stopped connecting to Pandora. It has been working for years. Have you heard from Onkyo owners with the same problem. I have determined that it is not my internet connection because my Blueray player sitting below the receiver connects to Pandora without any problem.

  • John from Algonquin, il

    Posted on 12/23/2016

    After the firmware upgrade I had Pandora directly through my AVR x1100W. Untill today that is. Woke up and wanted to listen to Christmas music and none of the apps worked through my Denon. It is not a network issue since I can turn on my Blu ray and have all of the apps working so it is definately the receiver.

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