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Lead image

A review of the Pioneer Smart Sync app

Integrating your phone with your car stereo

Heads up!

Welcome to this article from the Crutchfield archives. Have fun reading it, but be aware that the information may be outdated and links may be broken.

Editor's note: The content of this article does not reflect the November 2020 app update to version 3.0.0. 

In this article... Pioneer's Smart Sync app works hand-in-glove with new Pioneer CD receivers to add a multi-media experience to your car audio system. Let's take a look at this exciting new app.


 rely on my smartphone for music, messaging, and a whole lot more – it’s probably the same with you. When you’re driving, your car stereo might not accommodate the reality of how you use your phone. New multimedia touchscreen car stereos and factory systems typically offer lots of ways to integrate your phone into your car’s A/V system.

But what if you don’t have the room in your dash or budget for an aftermarket touchscreen car stereo? Pioneer says that their new single-DIN car stereos – compatible with the Smart Sync app – offer a solution.

(Editor's note: When looking at our selection of Pioneer stereos, please make sure that the stereo mentions "Smart Sync" in the description. We still have some older models that don't have this new feature.)

Enter Pioneer Smart Sync

Smartphone apps produced by car stereo manufacturers that are designed to work with their in-dash car stereos aren’t new. Unfortunately, my experience has been pretty disappointing with some of these. Most often I’ve encountered limited feature sets, and worse, poorly designed apps that I can’t even get to work.

My experience with Smart Sync has been a breath of fresh air. It installed easily on my phone, and did everything it promised to do without a hiccup.

So what exactly does Smart Sync do? Let's take a look — here's a quick demo of the Smart Sync app in action: 

The Smart Sync pitch

Pioneer’s marketing pitch promises that the combination of Smart Sync and a compatible receiver will “bring your smartphone’s maps, messages, and music together in the car.” Let’s drill down into each of those promises.

Maps and navigation with Smart Sync

Nav button

You can access your favorite nav app with the push of a button.

We’re all used to using our smartphone for navigation in the car. In most cases, that means picking up our phone, opening our favorite navigation app, and inputting our destination information. That’s distracting if you’re behind the wheel – and not recommended.

Smart Sync compatible receivers feature an easily located shortcut button that immediately launches the navigation app of your choice on your phone – Waze, Google maps, and others. Once your app is open, tell it where you’d like to go through the receiver's voice control and you’re all set. It’s truly a one-touch solution.

Text messages


Listen to your messages while you're in the car — no fumbling for your phone required!

The Smart Sync app lets you listen to messages over your car stereo. Once again, Smart Sync lets your smartphone’s display work hand in glove with your Pioneer car stereo. When you receive a message notification, just tap the message icon at the bottom of the app display and the message will be read out to you while you drive. The message feature supports a variety of messaging apps as well, including Facebook Messenger and Google Hangouts.

Using Smart Sync to listen to music


Access music sources from your phone's screen.

Music control begins with source selection. With Smart Sync, you can quickly swipe up or down a list of your sources and select the one you’d like to listen to with a touch of the screen. You’ll have access to all the music apps on your phone, and you can use the smartphone’s screen to access them as you normally would.

Mount your phone in a convenient location and it'll be easier to access your music and all of the other things Smart Sync can do. See our full selection of phone mounts.

Other Smart Sync features

If Smart Sync only did what we’ve talked about so far, it would be a very useful app. To me, though, it’s the features we’ll now examine that make it even more attractive.

Sound tuning and customization

Smart Sync boasts a slew of sound-shaping controls that are accessed from your phone’s screen, providing an intuitive way to control your system’s audio.

Audio control

Smart Sync boasts an array of sound-shaping tools linked to your stereo.

My three favorites are the 31-band EQ, simulated sound fields, and Easy Sound Fit. I could spend all day sitting in the driveway tweaking the sound with the 31-band equalizer, while the simulated sound fields offer a nice way to add a little ambiance to what you’re listening to by replicating different performance venues (outside, concert hall, etc.). Easy Sound Fit? A set of presets that tune the sound to match the size of your car.

Easy sound

Tweak the sound all day with the 31-band EQ.

Themes and color schemes

Most of the Pioneer receivers that are compatible with Smart Sync boast variable-color, dual-zone illumination – you can choose one color for the display and another for the buttons. That’s a nice feature to have since it lets you match your new stereo’s display to the existing lighting scheme of your car. While you can control this from the receiver, Smart Sync allows you to set the colors from your phone, a somewhat easier process.

You can also select from a variety of different themes for the Smart Sync interface on your phone. If you like, the colors of your car stereo will automatically match with the theme. It’s a nice effect.


Color schemes match the stereo to the app's display screen.

Safety features

It’s hard to find a new car that doesn’t have a variety of safety sensors built in. Smart Sync lets you retrofit your car with a parking sensor that will display proximity warnings on your phone – a great way to avoid fender dings in a crowded parking lot. And you can enable impact detection as well. It will send notifications to those you choose if the app detects an impact to the car when it’s operating.

My take on Smart Sync

With Smart Sync, Pioneer has set a new bar for integrated smartphone car stereo apps. Not only does it offer some really useful features, but it’s also easy to use and has worked flawlessly for me. Learning how to use the app is easy since tutorials and videos are built right into the app.

Smart Sync is not only a great addition to a car stereo, it’s also a lot of fun to play with. If you’re like me, you’ll find yourself happily playing with all of its features long after you’ve installed your new radio.

Give Smart Sync a test drive

Smart Sync works with the new generation of Pioneer single-DIN car stereos. To find the right one for you, or to find out more, contact our advisors via chat, email, or on the phone.

  • Dale Harmon from Mauston Wi

    Posted on 3/24/2021

    I really liked my SPH-10BT that I purchased from Crutchfield.....until the 3.0 update. What a horrid excuse for an app. If it came with this app at the time of purchase I would have returned it.

  • Lawrence ramsay from Billericay

    Posted on 2/20/2021

    Hello there i am using the smart sync app on my note 20 ultra the radio is the pioneer sph-20dab when I connect the app to the radio it work fine but on all off the video that I have seen there is a hone screen with the time music art and the miles per hour that dose not show up can you help

    Commenter image

    Ken Nail from Crutchfield

    on 2/22/2021

    It appears that Pioneer updated the Smart Sync app a while ago, and that the selection of screens is now different. The one you're looking for is no longer available through the app.
  • Dave from Wellington

    Posted on 12/15/2020

    It would be worthwhile if it allowed use of other apps. I enjoy podcasts and audio books, but can't use this app. I can play anything when not using this app, therefore it is quite redundant

  • Alex from Riga

    Posted on 9/17/2020

    The previous pioneer ARC app allowed driver to choose the song rotating the volume knob on the stereo, similarly to what BMW has with their knob on iDrive. This feature was really awesome for long list as you did not have to keep your hand on weight while searching for a track. Buttons like "search" and "back" also worked for navigating through the app. Does the Smart Sync allow to be controlled via stereo buttons and if so, what features are available?

  • Mike from 92688

    Posted on 8/30/2020

    Hi! How do you make it so that the smart sync app continues playing from iTunes when you get back in your car? When I turn the car on, smartsync plays a random song. I will change to what I want to listen to. After I shut the car off and then get back in, it goes back to the random song and I have to go back to iTunes and play what I was listening to. Thanks!

    Commenter image

    Ken Nail from Crutchfield

    on 8/31/2020

    Hi Mike. If you bought your gear from Crutchfield, you can call Tech Support for free help troubleshooting your system. If you purchased your equipment elsewhere, you can still get expert Crutchfield Tech Support - 90 days-worth for only $30. Check out our tech support page for details.
  • Adam Turner from Port Royal

    Posted on 6/7/2020

    If I have two different vehicles, each with a smart sync radio, will the app allow me to save different eq settings for each vehicle?

  • Jonathan Sanders from Hoover

    Posted on 4/14/2020

    I am not a fan of this app. Am I required to use it with my Pioneer?

    Commenter image

    Ken Nail from Crutchfield

    on 4/15/2020

    Jonathan, Nope, you don't have to use the Smart Sync app with your Pioneer receiver. You'll have full functionality of the receiver through the unit's controls.
  • Brian from Bronx

    Posted on 1/28/2020

    I have a Pioneer MVH-620-BHS & Motorola G7 android. When I switch from the USB flash drive source to any other source "radio, GPS or bluetooth" when I switch back to USB the head unit remembers my last song but the list of songs on the smart sync app always reverts back to the first song on my list. Can I get it to follow the songs playing on the head unit? I would much rather use my flash drive then USB, to me it sounds much better.

  • Dick Bartkowski from Media PA

    Posted on 1/5/2020

    I have been trying to get Smart Sync to work for an hour based on the printed and online manual. I have connected to my Android phone and see details from the receiver MVH-S322BT. I could not place a phone call or get the Navi to come up by voice or button. Finally I placed a call to my phone and the receiver answered and allowed conversation from the speakers and mike (So I know they are working). I had set up auto answer. I have gone through the menus multiple times but have not found the problem with the other functions. Maybe it works when you finally get the right settings but I haven't found them yet. Its not as easy as you present.

  • Ed Joras

    Posted on 1/3/2020

    With Smart Sync, can one select radio channels on the radio from the PHONE? My long running issue is that I have a Honda S2000, and the radio lives in an out-of-the-way place. I have the phone mounted where I can read and see it, so it would be convenient to control the tuning of the radio from the Phone. Thanks.

    Commenter image

    Ken Nail from Crutchfield

    on 1/6/2020

    Ed, In my experience with Smart Sync (using an iPhone), I was able to control the radio tuner and access radio presets from the app.
  • William M. Hilow from Pacifica

    Posted on 12/2/2019

    Great review Mr Nail! Through. I have a Pixel 2XL, unlimited date and I concur with you on many points. SmartSync does it all. I haven't installed a new deck in years but I jumped in with both feet with my 6120BS. I picked it up (the 6120BS ) here at Crutchfield on sale for $99. I donated my CDs and subscribed to Spotify. Just incredible. My unlimited Verizon plan and top of the line smartphone integrate perfectly with the 6120BS. It's so seamless and connectivity is extremely wide. The BT connection on this deck passes gigabytes of data and this head unit has ZERO issues juggling it. Simultaneously I run Waze (nav), Spotify, phone, messaging, a 128G USB3 thumb drive full of every CD I had, playlists included and Google Chrome. While parked and while still connected, I run all of the above apps plus scan and playback messages and read emails. FLAWLESSLY. Power is ok. I use this deck to crank four 6x9 3-way speakers and a powered Subwoofer. This 6120BS jams! My ears have not stopped ringing since! Radio? ahahahah, If you are still listening to FM then you probably need a deck that has FM as a priority. There are far far less expensive options out there for Radio(?) This unit is, as the name implies, MEDIA specific and the 6120BS delivers on all fronts. Smart Sync is incredible. Don't even consider this deck unless you're data plan is unlimited. Thanks, Greg!

  • Christopher Teichmann from Lenexa

    Posted on 9/30/2019

    anyway to change to kilometers to miles on the main display screen

    Commenter image

    Ken Nail from Crutchfield

    on 10/1/2019

    Hi Christopher and thanks for your question. You didn't mention what receiver you're using Smart Sync with, but this should work for most Pioneer receivers. On your stereo go to "Function" in the setup menu. From there, choose "Units" and set to your desired units of measurement. Hope that helps!
  • Fetti from Alfter

    Posted on 7/15/2019

    The Smart Sync App comes with many many problems. Your cannot store radio channels by yourself. The music plays much louder music than navigation. Reducing the music's volume on the fly would be great. It actually works for incoming calls (sometimes). Reducing the sound level by settings would solve the problem too. But reducing the volume for certain sources also reduces the navigator volume... There is an option to increase the navigator's volume, but +1 makes it crack already (without beeing actually louder). Audio transfer like phone calls or navigation sometimes just doesn't work. Reestablishing the bt connections fixes it most of the time. Album art doesn't work over Usb. Even tho the id3-tags are supported. Many options are just abbreviations without explanations. An App is the perfect place to have some words for those terms.

  • Don Teifke from Eagle

    Posted on 6/28/2019

    Is there not a way to change the volume level of radio from the app?

    Commenter image

    Alexander H. from Crutchfield

    on 7/1/2019

    Don, you swipe up or down on your phone screen to control volume via the app. But it's worth noting that one swipe equals a change of 1 dB. So, for example, to increase the volume 4 dB, you'll need to swipe four times.
  • Kenyon

    Posted on 6/20/2019

    Has anyone else used smart sync to adjust the 31band EQ. Does the 31band Eq settings remain even if the phone is not connected to the Head unit?

  • Greg from Frankfurt

    Posted on 6/18/2019

    Unfortunately I must agree with Henri. Since I switched to a new Android phone Moto g7 power, I have issues with the Bluetooth connection. Very annoying... The app itself (when working) is really not bad.

  • Henri Junkkala from Pitkäjärvi

    Posted on 5/16/2019

    This review made me purchase the BT-10 and the disappointment is just breathtaking. The program is incredibly buggy and lacking in features, especially such as NO POSSIBILITY TO CHANGE PRESET RADIO CHANNELS OR SWITCH BETWEEN FAVOURITES! Speedo seldom works and the bt-10 forgets The radio channel and bt connection every Time i start The car and i have to reconnect and re-select radio and search for The channel from The menus. Wish I had NOT read this article ot at least read some of the very very negative reviews elsewhere even though I was in a hurry.