Contact us
Close contact box
Connect ID #
139 271 965 3
Connect ID #
139 271 965 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Review of the Garmin nuvi 2689LMT portable navigator

A big screen to lead the way

Heads up!

Welcome to this article from the Crutchfield archives. Have fun reading it, but be aware that the information may be outdated and links may be broken.

I've been a big fan of Garmin's nüvi portable GPS navigator lineup for several years now, and just when it seems like they've incorporated every cool or useful piece of technology into these things, they raise the bar again. The nüvi 2689LMT is one of Garmin's new Advanced Series navigators, and it certainly has a lot going for it.

Garmin nuvi 2689LMT portable navigator

Big screen, skinny chassis

The nüvi 2689LMT sports a 6” screen that’s easy to follow when it’s mounted on the windshield. And Garmin’s come a long way over the years with the thickness of their navigators — this one’s 3/4 of an inch thick, which makes it not much bigger than an oversized cell phone case. It was pretty easy to carry away from the car without being uncomfortable in my jeans pocket.

The display on the 2689LMT is also miles ahead of some of the older Garmins that were around when I started noticing GPS products. This one’s easy to see and offers surprisingly crisp resolution for a 6-inch screen.

On the road

For evaluation purposes, I took the 2689LMT on a trip from Charlottesville, Virginia to Indiana and back over a weekend. Right off the bat, the navigator asked if I wanted to avoid toll roads, which was a big help because that’s not always something one thinks about when taking a long trip. I said it was okay to take toll roads and made my way north and west.

No cell coverage needed

As usual one of the biggest advantages of any portable navigator became clear as soon as we got out into rural areas. The navigator doesn’t depend on cell phone coverage to provide guidance. This puts it at a clear advantage over phone-based mapping apps. It also allowed us to use our phones for other things while on the road (such as streaming audio) without using up all of our allotted bandwith.

Voice commands

The 2689LMT offers voice recognition, which allowed me to find destinations just by speaking. I just had to say “voice command” out loud, and the navigator would offer me a list of categories to search through, including “find place,” “find address,” “view map,” and “recently found.” I could even use my voice to change the navigator’s brightness and volume. While it isn’t perfect (a couple of searches required multiple attempts for the Garmin to understand me correctly), this feature made it easier to find directions while driving.

Garmin nuvi 2689LMT portable navigator

"Up Ahead" for quick stops

One of the coolest features in the Garmin Advanced Series is the “Up Ahead” indicator. With this engaged, the navigator displays a vertical bar on the right side of the map showing distances to the closest gas, food, and ATMs. It’s really handy for those emergency situations when one can’t afford to be picky about where one needs to go. My passenger and I were able to quickly determine what our options were when it was time for a pit stop.

Foursquare to the rescue

Beyond the “Up Ahead” feature, which has been available for the past couple of years on select nüvis, Garmin added an even more useful aid for finding stopping points — Foursquare points of interest. When I asked the navigator (using my voice!) to find a place to eat or a coffee shop nearby, it would show authenticated Foursquare check-in locations at the top of the list, letting me know that the place was indeed for real and had been checked into at some point.

The Foursquare points of interest weren’t always the closest ones to my location, but it was nice to know that they were there. Because although I’m not a Foursquare user, I could’ve used the help provided by the Garmin Smartphone Link app. I didn’t have the free app on my iPhone 5 on this trip, but if I had it on there and I had paired my iPhone with the navigator through Bluetooth, I could’ve used the app to learn more about the Foursquare points of interest listed on the navigator, including user ratings, prices, and business hours.

One caveat is that the Foursquare points of interest are only as reliable as Foursquare itself. I noticed upon my return to Charlottesville that a couple of area restaurants listed by Foursquare had actually closed in the previous few months, but that’s a chance one takes with any sort of location database, regardless of who’s providing it.

Doorstop delivery

Another great new feature of the nüvi 2689LMT is Garmin’s Direct Access aid, which I can see as being a real lifesaver for those in a hurry (and who isn’t?). It works at airports, malls, and universities, to guide you around parking lots or drive-up areas to get you as close to the store, gate, or building as possible.

We needed to get to The Gap at the University Park Mall in Mishawaka, Indiana, due to a minor clothing emergency. I hadn’t been to that mall in about 20 years, so I obviously didn’t know where the closest entrance to The Gap would be. The nüvi led us to the rear parking area of the mall, using an auxiliary entrance. It then displayed an outline of the mall on the screen and pointed out where in the mall The Gap was, so we could trace our progress through the parking lot and find a spot near to the closest entrance to The Gap. Since we were in a bit of a time crunch, this was a great way to avoid wasting time looking for the store.

“Last Spot” for large lots

We were going to a college football game, and we parked pretty far away from campus to save a couple of bucks. The nüvi’s “Last Spot” feature (located under the “Apps” function) saved the exact coordinates of where we had left the car so we could find it after the game by walking along the prescribed streets. Since both of our cell phones had died by this time, it was a real help.

A fine travel companion

Driving back from Indiana, we chose a different path than the way there, and were treated to much lower tolls and scenic views of Ohio and West Virginia. I noticed that the speed limits displayed on the nüvi’s screen were correct about 90% of the time relative to the posted limits that weren’t in construction zones, which is a good number but not perfect.

Between the clear 6" display, the Bluetooth connectivity, and the sweet extras I talked about here, it’s easy to see that the Garmin nuvi 2689LMT is a clear winner.

  • Jon from Austin

    Posted on 11/7/2016

    Worst voice command interface I have ever encountered. After numerous attempts at even simple destinations I gave up and will not wast my time with it in the future. Nice display though.

  • Tim Weaver from Richmond, KY

    Posted on 6/23/2016

    I have had this thing for about a year now. I was going to Louisville from Indianapolis. I am already on I-65 south. Yet, It keeps wanting to take me off the interstate to parts of Indy where I don't want to go. That is just one example of the many bad directions that it gives. I had an older Garmin (new in 2009) that I replaced, that give better directions than this thing. The features are great. But, when it gives you stop light directions that are hour or more to your long distance destination, it is not worth the price. I want to get there as quick as possible. Sure it might be a 2 miles longer, but when it is 20 minutes faster. I want it to calculate that and give me the choice. I DO NOT RECOMMEND. I wish I could get my money back on this one.

  • jeff

    Posted on 5/29/2016

    Same problem

  • Stephen Savar from Lafayette Hill

    Posted on 11/28/2015

    I had this same problem with the same model Garmin. I called technical support and was told there was a problem with one of the ports on the device itself and to exchange it. I did exchange it and the new one did not have this problem. I also bought the Gtm - 60 plug which enables me to get HD Traffic where available, or it will revert back to normal traffic reception if HD is unavailable. I love this traffic reception with this cable, as it is much more detailed.

  • Commenter image

    Alexander Hrabe from Crutchfield

    Posted on 10/19/2015

    Timothy, your purchase entitles you to Garmin support. You can contact them at 913-397-8200 or 1-800-800-1020. Check your manual to verify the number.

  • Timothy Wilson from St. Louis

    Posted on 10/18/2015

    Garmin nuvi 2689 gives message "The connected power cable is not compatible with traffic for this device. Traffic service is disabled. Connect the correct power cable to receive traffic services. I have taken TWO back to Best Buy now because of this and I am getting sick and tired of this issue - I just get everything programmed in (I drive in St Louis metro and city area so this is a necessity for me). Now the third one is doing it again. This is not only me. Scan the phrase and Google loads SEVERAL pages of people complaing of the problem with no solutions.