Contact us
Close contact box
Connect ID #
709 967 622 3

Our hours

Connect ID #
709 967 622 3
Chat
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

We're sorry, chat is not available at this time.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-800-955-9091

Thank you, !
Our conversation will be emailed to
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Video: Inside Crutchfield's Product Research Team

How we know so much about the products we sell

Our Product Research team examines one of every car and home audio/video product that we have in our warehouse. Check out the steps involved in databasing a product, and where to find the info the team gathers when you're shopping at crutchfield.com.

For car audio products, this product data combines with the data we collect from vehicles to create our vehicle-fit database (as seen in our video about the Crutchfield MasterSheet™). And that's how we know whether or not a product fits your car.

Read video transcript

Today I'm going to be researching this Kenwood CD receiver, the KDC-BT948HD. What we'll do first is we'll actually take the unit out of the box and document everything that comes with the unit, so the customer knows exactly what should be in the box when they receive it in the mail.


After that, I'll actually open up the owner's manual, and I'll read it front to back to make sure I know everything I need to about the unit before I start writing about it on the web. Once I'm done with the manual, I'll actually hook the unit up to a speaker, put a CD in it, hook it up to an iPod as far as to test iPod compatibility and then look and see what other accessories that we could add to this unit, whether it be Bluetooth, HD radio.


Once I've done playing with that stuff, we'll actually measure the unit to make sure that it fits your vehicle. We'll measure the width, the height, and we'll measure the depth, including cables, so we know there's enough clearance in your dash for it to fit. And additionally, I'll actually document it in our database wiring codes for the head unit as far as knowing what color wires are what whether it's a speaker lead, or a power lead, or ground lead.


Once that's all complete, we put it out there on the web for our customers and internally for our sales advisors and tech people to help assist our customers. We do this for every car stereo that we sell and every product that comes into Crutchfield. We take the time to sit down and make sure that it does everything that it should do, and that you know what you're getting before you're buying.

Please share your thoughts below.

  • david from marysville

    Posted on 5/24/2020

    I need to know the specs for building my box for 3 series 1 PPI 12s in the crew cab of my GMC sierra please send info

    Alexander H. from Crutchfield

    on 5/25/2020

    David, the manual for your sub should supply the recommended dimensions for an enclosure. We don't carry PPI but it appears their support line is (800)832-4647.
  • Josh Lee

    Posted on 5/26/2019

    Someone should really try installing a double din radio in a 2018 Jeep Wrangler JKU (without Alpine audio). The instructions you have are wrong.

    Alexander H. from Crutchfield

    on 5/27/2019

    Josh, if you have details about differences between our MasterSheet and your vehicle, please contact us to let us know. If you need any help with an installation, you can call Tech Support for free help. If you purchased your equipment elsewhere, you can still get expert Crutchfield Tech Support - 90 days-worth for only $30. Check out our tech support page for details.
  • Bryant from Adamstown

    Posted on 8/9/2018

    Sound like a dream job!