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Crutchfield Tech Support (90-day)

Item # 000TECH90

Get 90 days of access to our legendary in-house, Virginia-based tech support team.

Get 90 days of access to our legendary in-house, Virginia-based tech support team.

Need help?
Contact our Virginia-based experts.
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Item # 000TECH90

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$29.99
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About the Crutchfield Tech Support (90-day)

Expert tech support available 7 days a week

Get 90 days of access to our legendary in-house, Virginia-based tech support team. These experts concentrate exclusively on our specialty — consumer electronics. Over the phone, our techs can help you with:

Expert tech support available 7 days a week

Get 90 days of access to our legendary in-house, Virginia-based tech support team. These experts concentrate exclusively on our specialty — consumer electronics. Over the phone, our techs can help you with:

  • Installation
  • Setup
  • Troubleshooting
  • Everyday use

They never read from scripts, and they'll take the time to give you the help you need with your car or home audio/video gear.

Hit a snag with your installation? We've helped everyone from novices to experienced do-it-yourselfers for decades. Our techs have access to detailed product and vehicle installation information.

Need troubleshooting help on a Sunday? No problem — our techs are available toll-free, seven days a week.

Get help from our experts, whether or not you bought your gear from us

Your purchase of our Tech Support provides you with toll-free access to our techs for 90 days. We will help you install, connect and operate the device for which you purchased support.

If you bought your car or home audio/video gear somewhere other than Crutchfield, chances are we can help you. We're confident you'll be satisfied with our service, but you get our 60-day money-back guarantee if for some reason we are unable to provide the tech support you need.

Before you purchase Crutchfield Tech Support, please read our terms of service (link requires Adobe® Reader® software).

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Crutchfield Tech Support (90-day) reviews

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8 reviews

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Crutchfield Tech Support (90-day)

Crutchfield customer from Llano, CA on 5/21/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Perfect. Appreciate so much.

Pros: Professional ok Neal.

Cons: None.

Crutchfield response on

0 of 0 found this helpful

Crutchfield Tech Support (90-day)

Crutchfield customer from Denair, CA on 1/11/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Was not able to resolve but staff was very friendly and we tried everything they could think of

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Cons:

Crutchfield response on

0 of 0 found this helpful

great service

Paul from Camp Verde on 11/5/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

i purchased a used denon AVR reciever and i had trouble getting it to work. so i called upon the good guys at Crutchfield and after paying for their tech service they walked me through the steps to test the speakers. of course the speakers are fine but the reciever has to go. it would not calibrate after the second speaker nor would it even play the radio. we could get nothing out the speakers. with that advice from a professional, i (cried) bowed my head and kissed the reciever good-bye. i got refunded from the seller in full of course, but the lesson here is don't buy electronics used on line. always buy new from Crutchfield because they will take care of you and they will even answer the phone when you call to assist you. i hope in the future i can purchase a new receiver surround sound system from them. but for now i will just go without. and i'm telling you they are the nicest people you will ever meet. i want to work there.

Pros: they have a well knowledged tech for everything.

Cons: they don't give anything away.

Crutchfield response on

0 of 0 found this helpful

Crutchfield Tech Support (90-day)

Crutchfield customer from Arlington, VA on 5/13/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Tech support is very knowledgeable, receptive and courteous. They not only helped setting up my home theater sound configuration from remote but offered valuable tips and guides on other issues without my asking to help me enjoy listening pleasure on my 5.1 surround sound system. Thank you to the tech team and to Cretchfield. Great work! Keep it up!

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Crutchfield response on

0 of 0 found this helpful

Crutchfield Tech Support (90-day)

Crutchfield customer from Roosevelt, NJ on 9/11/2017

Verified customer (What's this?)
Verified employee purchase (What's this?)

They know what you need and provide clear instructions

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Crutchfield Tech Support (90-day)

Crutchfield customer from Port Charlotte, FL on 1/14/2017

Verified customer (What's this?)
Verified employee purchase (What's this?)

guys are great - had to integrate very old equipment to power the audio from my sat box to an old receiver and thus to my speakers

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Crutchfield response on

0 of 0 found this helpful

Crutchfield tech support

Josh W from Sandy, UT on 8/2/2016

Verified customer (What's this?)
Verified employee purchase (What's this?)

Crutchfield tech support was amazing. Even after calling them 3 times it was very helpful with anything I asked of them.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

great

johnny from st. Louis, mo on 3/19/2014

Verified customer (What's this?)
Verified employee purchase (What's this?)

These guys helped me out when I was in a jam... Will use them for anything down the road.

Pros: Great help and nice

Cons: None

Crutchfield response on

5 of 5 found this helpful

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Crutchfield response

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More details on the Crutchfield Tech Support (90-day)

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Limitations

Crutchfield's paid tech support does not cover security or remote start issues, or questions about software.

000TECH90 is valid for one item only.

Terms Of Service

Important Notice: By using Crutchfield Tech Support ("Crutchfield") you are agreeing to be bound by the following terms of service.

  • Tech Services: Crutchfield Techs will attempt to provide assistance in troubleshooting, installation, and set up of most consumer electronic products for a period of ninety (90) days from the time you purchase the Tech Support Services. All assistance will be provided by telephone or by the internet, but will not include any physical help or presence. Crutchfield Tech Services are limited to customers who are at least eighteen years of age and in the United States of America. Tech Support hours are: Monday-Thursday 9:00am-10:00pm, Friday 9:00am-8:00pm, Saturday-Sunday 10:00am-7:00pm EST, exclusive of Christmas and Thanksgiving.
  • Crutchfield Tech Services will make a reasonable effort to provide assistance as stated above, but due to the potential complexities of problems and the limitations of telephone and internet support Crutchfield reserves the right, in its sole and absolute discretion, to determine when it will provide tech services. Should Crutchfield decide to provide tech services it reserves the absolute right to terminate said services at any time and for any reason whatsoever. Should services be terminated prior to the expiration of the ninety (90) day tech support period Crutchfield's only obligation will be to refund a pro-rata percentage of any fees paid by the customer.
  • LIMITATION OF WARRANTY: To the extent allowed by law, Crutchfield's total liability for damages related to its Tech Services is limited to the total amount you paid for the Tech Services and you release Crutchfield Corporation from any and all liability for any indirect, direct, incidental, special or consequential damages. Crutchfield Tech Services are provided "as-is" without any warrantees or representations in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
  • Crutchfield may, in its sole discretion, change these terms and conditions from time to time as they relate to future use of tech services, by posting revised Terms and Conditions on the Website. By using the Website after these revised Terms and Conditions have been posted, you signify your acceptance and agreement to be bound by the revised Conditions of Use. You may not change these Terms and Conditions in any manner.
  • All trademarks, service marks and trade names of Crutchfield Corporation used in the site are trademarks or registered trademarks of Crutchfield Corporation.
  • Your use of this site shall be governed in all respects by the laws of the Commonwealth of Virginia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Crutchfield products) shall be in the state or federal courts located in Albemarle County, Virginia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Crutchfield Corporation products) must be commenced within one (1) year after the claim or cause of action arises. Crutchfield Corporation's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Crutchfield Corporation may assign its rights and duties under this Agreement to any party at any time without notice to you.
  • Crutchfield Corporation collects uses and discloses personal information in accordance with its Privacy Policy, which is available by clicking here and which may be changed from time to time by Crutchfield Corporation in its discretion without any notice or liability to you or any other person by making an amended Privacy Policy accessible through the Website. By accepting these Terms and Conditions, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Crutchfield Corporation in accordance with the Privacy Policy as it then reads.
  • If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms and Conditions and the remaining provisions will continue in full force and effect.

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Customer Q&A

2 questions already asked

Q
I have a code alarm 6553 and want to know the price of your color coded installation manual.? My name is mike
[ mike  Feb 15, 2014 ]
1 answer
A
Hi Mike. I would recommend reaching out to an Advisor by phone (1-800-324-9695) or online chat. They should be able to discuss what we have available for purchase separately and what would be included with the 90-day Tech Support.
[ Jeff  Feb 17, 2014 ]  Staff
Q
Onkyo AV Receiver TXSR805. I have lost the front information display. Was working fine but just blanked out the other day. I can get onscreen TV display but is nice to have the AV Display. Any advice?
[ JimWR  Jan 19, 2014 ]
1 answer
A
If you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer. You can also post your question in our forums: http://community.crutchfield.com. Or try our online support center: http://crutchfield.custhelp.com/app/answers/list/kw/.
[ Krissy  Jan 20, 2014 ]  Staff

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