Contact us
Close contact box
Connect ID #
426 236 246 3
Connect ID #
426 236 246 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

All of our representatives are
currently chatting with other customers.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to
Chat Advisor Image

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

JBL Quantum 800

Wireless noise-canceling headset with USB transmitter and Bluetooth®

Item # 109QTM800B

The only headset in JBL's new line of Quantum gaming headphones with built-in Bluetooth.

The only headset in JBL's new line of Quantum gaming headphones with built-in Bluetooth.

California customers:
Please click here for your Proposition 65 warning.

Item # 109QTM800B

In stock

About the JBL Quantum 800

The JBL Quantum 800 wireless noise-canceling gaming headset is the only model in the company's new line of Quantum Series headphones with built-in Bluetooth. Active noise cancellation is on-board to remove external distractions while you play. And you get the same 50mm drivers, special surround sound processing, and USB-A wireless transmitter included with the JBL Quantum 600 headset

The JBL Quantum 800 wireless noise-canceling gaming headset is the only model in the company's new line of Quantum Series headphones with built-in Bluetooth. Active noise cancellation is on-board to remove external distractions while you play. And you get the same 50mm drivers, special surround sound processing, and USB-A wireless transmitter included with the JBL Quantum 600 headset

Battle-tested sound 

These headphones feature the same large 50mm drivers found in all of the other Quantum headsets. JBL's special headphone sound signature has been honed by years and years of research and exhaustive user testing. We've visited their U.S. headquarters in California and seen their impressive testing facilities — they take this stuff seriously. It's helped them develop a sound profile that's been proven to satisfy most listeners.

For gamers, of course, that means hard-hitting sound effects, but it also means directional cues that can help when competition gets fierce.

Hands-on with JBL's special software

JBL QuantumENGINE Windows app

The Windows PC app gave me control of everything from the surround sound to the pattern of the headset's multi-color LED lights.

These JBLs offers clear, powerful sound out of the box. But for an extra level of immersion into your games and videos — and a suite full of cool customization features — you'll want to download the QuantumENGINE software to your Windows PC. I gave the software a spin with these headphones, and I really enjoyed the extra level of control.

I could dial in JBL's QuantumSURROUND sound based on my headsize and height. When audio played, the app gave me a visual representation of where the sounds were coming from. Graphics of speakers were positioned all around a 3D avatar of my head, an each would "pulse" when the sound was coming from their direction. 

JBL's advanced surround sound processing 

The surround processing was effective with the right material. I didn't do any gaming, but I did watch some videos mixed for surround sound. (With three young kids, I've kind of been forced into retirement from Madden and Red Dead — but we plan on having some of our Crutchfield gaming enthusiasts try out the Quantum series soon.)

The new season of the Netflix docuseries Formula 1: Drive to Survive was a good fit for these headphones. All of the visceral racing action and tire changes came through with punch-to-the-gut impact. But then in lower-key moments, like an office meeting between a driver and race sponsor, I heard subtle atmospheric nuances that provided a richer sense of place. For example, even though they were in a nondescript conference room, I heard a faint background murmur of machinery that told me they were within walking distance of the manufacturing area.  

Wireless or wired connection to your PC or console 

Along with Bluetooth, you get some other cool connection options. To take advantage of the QuantumENGINE software — including the surround sound processing — you'll need to connect to your Windows PC. You can do that either by connecting the USB-A wireless transmitter or the provided USB-C to USB-A adapter cable. You'll also use that cable to charge the headset and update the firmware. 

The Quantum 800 headset also comes with a durable cable terminated by a 3.5mm miniplug for two-channel audio. So it will connect to the headphone jack at the bottom of your Xbox One or PS4 controller (and some third-party Nintendo Switch controllers). You should be able to make the same type of connection on the forthcoming Xbox Series X and PlayStation 5 controllers, based on the specs released by those companies. 

Secure, well-cushioned fit 

Gamers often end up wearing headphones for even longer stretches than we serious music listeners. So JBL added an thick layer of soft memory-foam padding to the Quantum 800's earcups and headband. These headphones do fit snugly, but that helps ensure that they stay properly in place while you move around.

One tip for all-day PC gamers: in the QuantumENGINE software suite, choose the EQ setting called "long session." It will smooth out some of the higher frequencies, so you don't get those harsh sounds that can grate on you over time.   

Convenient communication and control 

You'll find a game/chat balance dial on the left earcup. It gives you quick and easy control over the audio mix for multi-player games. Dial up the volume on crucial communication with teammates or tune out trash talk from annoying opponents. It is also certified for use with DISCORD, and compatible with other chat software including TeamSpeak. 

Below that is a raised volume dial that's easy to find with your finger. Plus the attached directional microphone is tuned to pick up voices for clear-sounding chat. You can flip the boom arm up to quickly mute the mic.


Product highlights:

  • over-ear, closed-back design provides noise isolation
  • active noise-canceling technology reduces external sounds
  • 50mm drivers deliver clear sound with deep bass emphasis
    • JBL's QuantumSOUND signature tuned for immersive gaming sound with hard-hitting effects
  • attached voice-focused directional microphone
    • raise boom arm to mute the mic
Connections and cables:
  • Bluetooth 5.0 for wireless video game, movie, and music listening
    • two-channel audio only
  • USB-A transmitter connects to PC and sends audio wirelessly to headset
    • communicates QuantumENGINE software settings to headset wirelessly
    • transmitter also connects to PS4 console or Mac for two-channel audio only; not compatible with Xbox
  • detachable 51" USB-C to USB-A cable
    • for charging and connecting headset to PC for sound, firmware updates, and QuantumENGINE software
  • detachable 47" fabric-covered cable terminated with a 3.5mm miniplug
    • can connect to Playstation or Xbox controller
    • two-channel stereo listening mode only
Build and controls:
  • durable design with snug, secure fit
    • extra-thick memory foam earcup and headband padding helps relieve pressure on your head and ears
  • controls on left earcup:
    • balance dial controls audio mix for gameplay and chat
    • overall volume control dial
    • microphone mute button
JBL QuantumENGINE software suite and surround sound:
  • downloadable PC software that lets you adjust settings and update firmware to Quantum headset
    • headset or wireless transmitter must be connected to computer
  • JBL QuantumSURROUND offers surround sound decoding up to 7.1 channels
    • helps provide directional and spatial awareness cues
    • customize sonic experience based on your head size and body height
  • DTS headphones:X v2.0 virtual surround sound
  • choose from existing audio profiles or manually dial-in EQ
  • fine tune microphone settings
  • choose LED lighting pattern for earcup logo
General info and specs:
  • built-in rechargeable battery offers up to 14 hours of wireless listening (with LED lights "off")
  • frequency response: 20-20,000 Hz (active with noise-cancellation); 20-40,000 Hz (passive)
  • impedance: 32 ohms
  • sensitivity: 93 dB
  • weight: 14.4 ounces
  • warranty: 1 year
  • Our 60-day money-back guarantee

What's in the box:

  • Gaming headphones
  • Foam windscreen for microphone (installed)
  • USB wireless dongle
  • 53" Audio cable with inline remote (straight 3.5mm plug on one end and angled 3.5mm plug on other end)
  • 5' USB cable (Type A USB on one end and USB-C on other end)
  • Quick Start Guide
  • Warranty Card
  • Attention sheet

Featured video:

Customer reviews

Loading reviews...

JBL Quantum 800 reviews

Average review:

10 reviews

Thanks for submitting your review

Filter by rating

Customer photos

Sort reviews

Sort by:
Items per page:
View page:

Verified customer (What's this?)
Verified employee purchase (What's this?)



Crutchfield response

<< >>

More details on the JBL Quantum 800

Mark G.

Product Research


Overview: The JBL Quantum 800 wireless headset for gamers provides a realistic gaming experience with the JBL QuantumSOUND Signature. The headset features a directional microphone on an adjustable boom, and memory foam ear pads and headband for a comfortable fit during long gaming sessions. The Quantum 800s feature dual wireless options, with built-in Bluetooth 5.0 and plug-in Wi-Fi. The included USB Wi-Fi (2.4GHz) dongle lets you enjoy your gaming experience wirelessly on your PC, Mac, or PlayStation. The headset comes with interchangeable cables to work with multiple platforms. With the Quantum 800's USB cable, you can enjoy JBL's QuantumSURROUND with your PC, for an even more immersive experience. The 3.5mm cable supports multiple platforms while the USB cable works with your PC, Mac, or PlayStation. In addition, the Quantum 800 offers Active Noise Cancelling so you can shut out ambient noise, so you can be on your best game.

Wireless Headset: The Quantum 800's built-in Bluetooth and USB Wireless Dongle give you the freedom to walk around or get up for a snack without taking off the headset. The headset operates on Bluetooth 5.0 or lossless 2.4 GHz Wi-Fi, and is powered by a built-in 3.7-volt 1300mAh Lithium-ion battery. The battery charges in about 2 hours (with 5V-2A input, using the included USB-C cable), and provides up to 14 hours of play time (with RGB Lighting turned off). You can turn the headphone power on/off using the slider on the left earcup.

JBL QuantumENGINE: JBL's downloadable QuantumENGINE PC software takes your gaming experience to the next level. Using advanced algorithms and overhead audio, QuantumENGINE provides more realism and a spacious soundstage to put you in the center of the action. QuantumENGINE adds multi-channel surround sound, multi-zone RGB illumination, 3D audio virtualization, and additional audio controls. You can also personalize your JBL Quantum gaming headphones with customized audio features and special light effects and colors. QuantumENGINE software requirements: Windows 7 or higher, 500MB of free hard drive space for installation is required. The headphones are also equipped with DTS Headphone: X v2.0.

Note: Not all software features are available for all Quantum headphone models.

Earcup Design: The Quantum 800's over-ear headset features soft memory foam ear pads for comfort, durability, and even passive noise reduction. The large, integrated rotary volume control, located on the left earcup, gives you easy and fast sound level adjustment at your fingertips.

Game Chat Balance: The Quantum 800 has a dedicated rotary dial on the left earcup that lets you dial in the desired balance between game audio and chat. The control is certified by DISCORD, and compatible with TeamSpeak, Skype, and other communication platforms. When you want to mute the mic, you can either press the mute button on the earcup, or raise the mic boom.

Hi-Res Drivers: Quantum 800's large 50mm dynamic drivers deliver JBL's QuantumSOUND Signature which for more realistic gaming. With their extended frequency response (20-40kHz), the drivers have been Hi-Res certified, and deliver the most realistic soundscape available.

Note: Hi-Res audio's extended frequencies can only be enjoyed when the headset is plugged into the source device (passive operation).

Active Noise Cancelling (ANC): The Quantum 800 offers Active Noise Cancelling (ANC) that is designed for the gaming environment. ANC eliminates unwanted background noise to you can concentrate on your game without distraction. In addition, the TalkThru feature amplifies the background noise to let you carry on a conversation without having to remove the headset. Active Noise Cancelling and TalkThru can be turned on or off through the dedicated button on the left ear cup.

QuantumLIGHTING: The JBL logos on each earcup can be backlit to any color you desire. QuantumLIGHTING. Using the QuantumENGINE software, you can customize your headset by adding RGB color to the logos while you play. A long press of the mute button on the left earcup will let you toggle QuantumLIGHTING on or off as desired. Using QuantumLIGHTING while connected to Wi-Fi will cause a higher drain on the rechargeable battery, thus reducing the battery life.

Microphone: The boom microphone has a voice focusing directional pattern so your communications are crystal clear. It has a frequency response of 100-10kHz, and a sensitivity rating of -40 dBV/PA. The 4mm x 1.5mm microphone is on a 6" boom that can be rotated into position, or flipped up and out of the way when you're not using it. Raising the boom to the upright position automatically engages the microphone mute. A foam windscreen for the microphone is included to cut down on wind noise and plosive sounds.

Connections: The Quantum 800 comes with dual cable options. The 4' fabric-covered audio cable with 3.5mm plugs on both ends supports Xbox, PlayStation, Nintendo Switch, mobile, Mac, and VR platforms. The cable features a convenient in-line volume control and mute button. The included 5' USB-A to USB-C cable provides connection to PC, Mac, and PlayStation, and is needed to charge the headset's battery. With an optional USB-C to USB-C cable, you may be able to connect to a PC, mobile device, laptop, and Nintendo Switch (may not work with all models).


  • Frequency Response (Passive): 20Hz - 40kHz
  • Frequency Response (Active): 20Hz - 20kHz
  • Frequency Response (Microphone): 100Hz - 10kHz
  • Impedance: 32Ω
  • Maximum Input Power: 30mW
  • Sensitivity: 95 dB SPL @ 1 kHz / 1mW
  • Maximum SPL: 93 dB
  • Microphone Sensitivity: -40 dBV @ 1 kHz / PA
  • 2.4 GHz Wireless Specs:
    • Transmitter Power: < 0 dBm
    • Modulation: π/4-DQPSK
    • Carrier Frequency: 2403.35MHz - 2479.35MHz
  • Bluetooth Specs:
    • Transmitted Power: < 9 dBm
    • Transmitted Modulation: GFSK, π/4-DQPSK, 8DPSK
    • Frequency: 2.402 GHz - 2.480 GHz
    • Profile Version: A2DP 1.3, HFP 1.6
    • Version: v5.0
  • Ear Cup Dimensions:
    • Exterior: Width 3.586", Height 3.991", Depth 2.423"
    • Interior: Width 1.704", Height 2.305", Depth 0.877"
  • Weight: 14.45 ounces

Loading accessories...

Customer Q&A

3 questions already asked

Can you use them while they charge?
[ Tyler  Mar 21, 2021 ]
6 answers
Tyler, I use mine both during chg, cycle & not!!
[ Jerry T.  Apr 03, 2021 ]
The Quantums responded as soon as I got them operational. I didn't use them long, so I don't how long they'd go without a proper charge. Also, they come with a USB plug in wire, so you could go with that until you can let them fully charge.
[ EVAN  Mar 22, 2021 ]
No, they are either in use or charging. They don't allow charging while in use.
[ Peter  Mar 21, 2021 ]
No, I wish you could but that's the only downside
[ JAIME  Mar 21, 2021 ]
No, they cannot be used while charging.
[ ERIC  Mar 21, 2021 ]
No that would make them even better but great headset
[ alfred  Mar 21, 2021 ]
Can the headset connect to the Blue Yeti wirelessly?
[ NateO  Nov 28, 2020 ]
1 answer
The JBL Quantum 800 utilized Bluetooth version 5. I know you can use it as a secondary connection to your mobile phone while utilizing the 2.4GHz WiFi for the main connection for sound and mic. The microphone is quite good for a boom mic. I have not attached it to the Blue Yeti myself. If the Bluetooth profile matches the Blue Yeti I don't see why it wouldn't. The specifications for the Quantum Bluetooth: Bluetooth transmitted power: <9 dBm  Bluetooth transmitted modulation: GFSK, p/4 DQPSK, 8DPSK  Bluetooth frequency: 2.402 GHz - 2.480 GHz  Bluetooth profile version: A2DP 1.3, HFP 1.6  Bluetooth version: V5.0
[ RYAN  Nov 28, 2020 ]
Can these be used to work from home? Microsoft PC taking calls all day Avaya UAD and Mirosoft teams, Web X meetings
[ cammy  May 28, 2020 ]
1 answer
Yes, the battery life lasts 10 to 14 hours depending on the sound protocol and volume. The built-in mic is quite good. You can use the Bluetooth on the Quantum as a secondary connection to attach to your mobile device to answers calls independently.
[ RYAN  Nov 28, 2020 ]

Loading articles...

Looking for more?

Check out the next model in this lineup.

JBL Quantum ONE
Professional noise-canceling USB headset with 3D surround sound processing
In stock
3 reviews
Add to cart

Get JBL's flagship gaming headset with 3D audio and head-tracking

The JBL Quantum ONE offers these features:
  • professional-grade 50mm drivers for precise gaming sound cues
  • integrated head-tracking and sound localization for immersive 3D surround sound
  • sound field stays fixed and centered as you move your head
  • wired use only