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Customer Reviews

JBL Quantum ONE

Professional noise-canceling USB headset with 3D surround sound processing

MFR # JBLQUANTUMONEBLKAM

JBL Quantum ONE

JBL Quantum ONE

Professional noise-canceling USB headset with 3D surround sound processing

MFR # JBLQUANTUMONEBLKAM

3 reviews
View this product

Looks solid but does not last

David from LINTHICUM HTS, MD on 11/28/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very heavy on head for long times. Sounds like you are in a box. Blocks ambient outside sound so hard to tell how loud you are speaking. Looks durable but no cord management system. So, heavy slid off head and damaged mute button. Magnet in cable interface(around electronics not a good idea). Cord got tangled and I wound up getting tangled and pulled laptop off desk and it landed on USB interface and snapped single poorly soldered usb and snapped connector. So, easy to set up out of box and worked but not as durable. Broken and bought and broke in 2.5 months(broke 2 weeks ago). Sad...for the price would have expected a better engineered product.

Pros: Easy set up Mic sounds good Cable and covers look drurable

Cons: No cord management system(Mannet in cord extender) Not durable Breaks easily(USB connector is only single soldered and it it hits any stress it will snap). Buttons are not that durable on headset. Instructions do not easily explain buttons well.

Crutchfield response on

1 of 1 found this helpful

Love Hate

Crutchfield customer from South Haven, MI on 9/16/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Love the headset. Hate how software installs automatically. Personally I prefer drivers only and not additional software.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

JACKSONVILLE

Gavan from JACKSONVILLE on 7/16/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I'd give it five stars if they made this a more user friendly headset for console players. Headset is supported by windows don't know why they couldn't make the quantum app usable on the Microsoft store on the Xbox one. I have a Mac which won't run Microsoft supported downloads so I can't tune the headphones. Feel like i paid full price but have $150 worth of head phones. The quality of the sound straight out the box is good but I know could be substantially better with quantum engine app. I feel slightly let down by JBL not giving full support to console players and giving all platforms access to every thing these head phones and platform have to offer. If you play on Xbox only I'd look else where or wait till there is more put out on these head phones for set up.

Pros: sound quality top notch build quality is good

Cons: average gamer will be lost with the tech biast to pc spendy not console friendly or apple products friendly bad initial set up instructions included when unboxing

Crutchfield response on

5 of 7 found this helpful

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