Chat
Contact us
Close contact box
Connect ID #
139 271 965 3
Connect ID #
139 271 965 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

All of our representatives are
currently chatting with other customers.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Customer Reviews

Panasonic DP-UB820

4K Ultra HD Blu-ray player with Wi-Fi

MFR # DP-UB820-K

Panasonic DP-UB820

Panasonic DP-UB820

4K Ultra HD Blu-ray player with Wi-Fi

MFR # DP-UB820-K

238 reviews
View this product

Panasonic DP-UB820

Crutchfield customer from Missoula, MT on 7/27/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very good product thank you

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

One happy customer??

Crutchfield customer from Snowmass, CO on 7/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Crutchfields service center is awesome, they really are the best. For me the quality of the unit really comes through and its performance. I will check back in when I've used a player longer so I can speak specifically about some of play options but at this point I am extremely satisfied.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Not An OPPO!

Kenneth from Hegins, PA on 7/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Not what it's suppose to be! I wish I could return it, but I waited too long. Some 4K discs break up and pixelate on certain scenes. Now even a few Blu-Rays are doing it! I hesitated buying the Panasonic brand again because of quality issues many years ago. Lots of problems with Panasonic products so I stopped buying them swearing never again! With the glowing reviews on this model I thought I would give Panasonic another try. Mistake! A player for this price and the Panasonic blues once again! ALL of these discs play perfectly on my OPPO! I needed a second 4K for the bedroom. Too bad OPPO isn't doing what they did better than ANYONE else on the planet.

Pros: Sound is very good. Very customizable set-up for various reasons.

Cons: Picture breaks up on various movies.

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Santa Ana, CA on 6/29/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Receive DP UB820 very promptly Your rep suggested the cable which we needed The DVD was easy to install. We had an issue with an icon appearing on screen which your tech immediately instructed us how to remove. The entire process with your reps was extremely easy, and speedy plus they matched the big online retailer's price. Would definitely use Crutchfield for any future electronics purchases

Pros: Superior and helpful service

Cons: None

Crutchfield response on

0 of 0 found this helpful

Huge difference between 4k bluray and streaming

Crutchfield customer from Crestwood, KY on 6/28/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is my first 4k bluray player. I was blown away with it. It's hard to describe the quality difference if you have never seen it. Streaming 4k is just not the same. It's a night and day difference. The colors are magnificent. I hope this format continues to stay around for a long time and doesn't lose out to the ease of streaming. If you've never owned a UHD bluray player and are a fan of cinema, do yourself a favor and pick one of these up. You won't be disappointed.

Pros: Amazing colors, sound, speed, options

Cons: None that I've found

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Paul W from Waxhaw, NC on 6/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Superior Audio and Video when using both HDMI outputs.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

An awesome unit !

Crutchfield customer from Menasha, WI on 6/10/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I spent alot of time researching this product before finalizing the purchase and boy am I glad I bought it. The DP-UB820 is a fantastic buy, AT ANY PRICE!

Pros: great price, beautiful picture.

Cons: wish the remote was backlit.

Crutchfield response on

1 of 1 found this helpful

Impressive

Crutchfield customer from Fogelsville, PA on 6/10/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

My new Panasonic Blu ray player is fantastic! The audio and video are sooo much better than my old one. The sound from my CDs is great and better than that from streaming, played through my Sonos Arc.

Pros: Great audio and video Easy to set up

Cons:

Crutchfield response on

1 of 1 found this helpful

4k nice

Crutchfield customer from Suffern, NY on 6/2/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very good so far As an older person the initial connection did not go smoothly so then tried to connect the player to an alternate 4k tv that went fine and then switched it back to the original OLED source without any further issues

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Great UHD 4K Player

Crutchfield customer from Winston Salem, NC on 5/30/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Bought this player after extensive investigation and study. Most of my system is Sony, so first looked at the Sony UHD players, hoping that they would work well with other Sony items. However, the big draw back to the Sony players is you have to manually set HDR each time and this Panasonic switches automagically to the proper HDR (HRD+, HDR10, etc.). It up scales fantastically, overall a great player. I really was tempted by the Panasonic 9000 player, build quality, just screams sturdy. However couldn't bring myself to fork over $1000 for a Bluray player and the parts that matter (what's inside) are almost the same between the 820 and the 9000. Very happy with the purchase

Pros: Auto HDR

Cons:

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from San Francisco, CA on 5/30/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Best blue ray for the price

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Louisville, KY on 5/26/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this to play 4K and BluRay discs which it does quite well. If the disc has Dolby Vision then it looks super! Paired with AudioQuest Cinnamon HDMI cable also from Crutchfield takes it up a notch. I don't think I could have done any better.

Pros: Outstanding picture quality with 4K and Dolby Vision discs.

Cons: Web services section (youtube etc.) is clunky. But I don't use it, I have other devices for that.

Crutchfield response on

0 of 0 found this helpful

Blu-ray without compromise

Crutchfield customer from Plano, TX on 5/12/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

After much research and reading the reviews on Crutchfield I opted to go with the Panasonic DP-UB820. Great features and movies come to life! Last component in the new home theatre. Very happy.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Novi, MI on 5/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I got this player to combine my DVD/BD and CD players in one device. In particular, I wanted something that sounded great with CD audio and this delivers. I'm very happy with the sound quality. It's great for video too but there are lots of other reviews that cover video here so I'll skip that. I have two small complaints with CD playback. First, doesn't display the CD track text and second, it doesn't play the audio when fast forwarding a CD. It mutes the audio which makes it harder to easily stop at the right spot. Both are minor but still annoying. Overall it delivers with excellent sound quality - just wish it had a few more small features.

Pros: Excellent sound with CDs

Cons: No CD track text capability, Mutes audio when fast forwarding a CD (hard to stop at the right spot)

Crutchfield response on

2 of 3 found this helpful

Slick

Crutchfield customer from Marysville, CA on 5/6/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very happy with purchase. Works well. Great picture quality. Forgot it can be set to my OLED tv. That will be done soon. Operation is smooth and seamless. Very happy.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Monroe Township, NJ on 5/6/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent picture quality

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Good player overall

Crutchfield customer from N Ridgeville, OH on 5/4/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

This Panasonic DP-UB820 replaces my Oppo BD-103, since I just picked up a LG OLEDCX 55" television and wanted to play UHD discs. Without a doubt, the Oppo was a higher quality unit in terms of construction. The Panasonic is thinner, lighter and just feels cheap. I do like the front panel display, but a detachable power cord would have made it easier to install/remove from my audio cabinet. Fortunately the picture looks great. I'm still in the process of calibrating my TV, but my UHD HDR discs look awesomely clear and colorful with just basic settings. I do wish there was a way to see whether a UHD disc contained HDR10 or Dolby Vision metadata. The status menu shows me lots of info, but not the technology I'm watching. The "settings" menu could also use some work. The setting for specifying the TV is a OLED model was hard to find. The Pandora app background display is light gray and too bright. A dark mode or background color selection would be nice.

Pros: Great picture Front panel display 4K YouTube app

Cons: Fixed power cord Rear USB port Lacking settings

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from New London, WI on 5/3/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Works great

Pros:

Cons:

Crutchfield response on

0 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Mountain Home, AR on 4/29/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

LOVE IT. First test was the 4K Earth blu-ray. SPECTACULAR on my 65" Vizio (sorry Crutchfield) I'm into concert DVD's & blu-ray's. Nice upconversion on them & great audio. Nice sale price & FAST delivery from Crutchfield. 4K happy in Arkansas

Pros: Performance / Sale Price / set up. Professional Crutchfield advice

Cons: No included Panasonic operation manual.

Crutchfield response on

2 of 2 found this helpful

Great player

Crutchfield customer from Putney, VT on 4/29/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I researched comparable products quite a lot before choosing this model. The conversation at the end with a Crutchfield person helped answer any additional questions. I love this device - recommend it.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Happy Camper

Crutchfield customer from Perry, GA on 4/27/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Have had this player a couple of weeks now and could not be happier with my purchase. Massive upgrade over my old Sony 700. 4K playback is breath taking on this thing, both video and audio. NO annoying skips, freezes or audio dropouts. That really plagued my former player. As impressive as the 4K output is, I'm possibly even more impressed with the upscaling capabilities of this player. 1080p playback has left my jaw on the floor at times while watching discs I've viewed several times previously (Gladiator for example). If you are in the market do NOT hesitate to own this player. Thanks to Gage in Tech support for helping out with a couple of setup questions. Crutchfield is the best.

Pros: Great video and audio playback from ALL sources.

Cons: Remote is cumbersome.

Crutchfield response on

3 of 3 found this helpful

Best 4K player

Crutchfield customer from Mesa, AZ on 4/25/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great 4K DVD player. It does it all ... just name it.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Medina, OH on 4/21/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I purchased this panasonic 4k player on sale so i saved 100.00 dollars but the build quality could be better for the price i paid, the case is all plastic i would have expected the case to be metal for that price the less expensive DP-ub420 has a metal case for half the price, which make it feel a lot more solid build, i purchased both of them and like them both but the420 feels more solidly built.

Pros:

Cons:

Crutchfield response on

3 of 4 found this helpful

silveradols98

Crutchfield customer from Muskegon, MI on 4/20/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I like that it has two HDMI jacks one for video one for audio that way your amp don't need to be 4k .

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Felton,Ca on 4/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have mixed feelings on the Panasonic DP-UB820. Let me begin by saying when the player is working well the picture quality is fabulous. After I received the player I only played brand new out of the box 4K movies for the first 3 weeks. I played about 20 movies and 3 of them froze on me. This tells me the problem is with the Panasonic and not the disc itself. This is a major problem. After 3 weeks I started playing Blu-Ray discs from Netflix and the upscaling quality was very good. The remote is marginal at best, but it does the job. All in all I would say this is a high quality item that will most likely give you a fair amount of disc freezing.

Pros: Very nice picture quality.

Cons: Has disc freezing problems.

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Canyon Country, CA on 4/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Picture quality and sound, especially (Dolby Atmos) are superb.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Best value in 4K players, buy for video and surround sound quality

Crutchfield customer from Springfield, IL on 4/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a fantastic 4k player. I settled on this mostly because it has the same picture quality as the high-end model but at less than half the cost. For playing 4k discs it has the same sound quality as the high end model as well. The main difference between this and the top of the line is that this model is missing some output connections, primarily for analog listening. I personally didn't need those, but if you do the step up is for you. The case is also plastic rather than aluminum, so it doesn't look as high end. Again, though, on sale it's less than half the cost. Regardless, it has an HDR optimizer which works absolutely amazingly. I also like that it does it automatically and well--you don't have to keep adjusting settings with each disc. It also has all current available forms/versions of HDR, which not all do. Outside of one single random shut down it has worked flawlessly, the remote is pretty good, the display is relatively small but easy to read. The main draw, again, is the picture quality and it delivers. The audio output for 4k discs is also excellent. If you are using a sound bar or TV speakers this won't matter, but if you have a surround sound system this is a big draw. I cannot emphasize this enough--the video and audio are both noticeably superior to the same content when streamed. I would highly recommend this player.

Pros:

Cons:

Crutchfield response on

5 of 5 found this helpful

Panasonic DP-UB820

Crutchfield customer from Beverly Hills, FL on 4/5/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

the best picture and ease of use, I was undecided about this player but now I am very happy.

Pros: ease of use

Cons: none

Crutchfield response on

2 of 2 found this helpful

Excellent

Crutchfield customer from Dartmouth, MA on 3/31/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent picture excellent sound I've only used it for one movie disc and Netflix so far

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

The best option out there right now

Crutchfield customer from Bridgewater, MA on 3/27/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Supports both DV and HDR10+ and automatically switches formats on/off depending on the content and downstream support.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Hollywood, FL on 3/27/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great player. Has all the bells and whistles. Really makes 4k HDR and Dolby Vision come alive. The sound output is perfect for those using Atmos receiver also.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Lithia, FL on 3/25/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Sound and video excellent Menus and overall interface was an afterthought

Pros: Sound quality brought my CDs back to life. Audio is open and vibrant Video is very good

Cons: Interface and menus were an afterthought

Crutchfield response on

1 of 1 found this helpful

Good When it Works - But it Does not Always Work

Crutchfield customer from Portland, OR on 3/21/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I purchased this 4K DVD player based on Crutchfield's online video review. I had previously purchased the Panasonic UB-9000 for my Home Theater system but wanted a 4K player for another TV without investing $1,000. This player works great until it doesn't. I have tried 4K Blu-ray DVDs as well as regular Blu-ray DVDs and the player will occasionally stop transmitting picture and sound. It acts like the player has run out of buffer and cannot process data until the buffer clears. I don't know if that can happen with a DVD player but that is how it acts. It is very frustrating. I haven't noticed this being a problem on the UB-9000 but I will make sure to pay special attention the next time I spin up a 4K DVD in that player.

Pros: Great Picture

Cons: Goes Blank During Playback

Crutchfield response on

3 of 5 found this helpful

Great Value and High Quality Blu Ray Player

Crutchfield customer from Bay City, MI on 3/20/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

What a great Blu Ray Player. Picture is fantastic, It actually beats my Oppo player and seems to even sound better with the Panasonic player. Great quality all around and received it just couple days after ordering.

Pros: Can't beat the Performance, Picture clarity, colors, sharpness and improved sound over other players.

Cons: Could have super audio and DVD audio capability to make it a perfect blu ray player.

Crutchfield response on

1 of 1 found this helpful

It's Ok

Norman from GILLETTE, WY on 3/17/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Nice player, hold on to your Roku though , the streaming apps that come with this are limited. Not sure this was a worthy upgrade over the 250.00 Sony I had.

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Seattle, WA on 3/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Beautiful results and simple to use! I have a ps5 that I compared against, and I'm happy I decided to get a dedicated player. Dolby Vision looks fantastic and the auto tone mapping on HDR 10 is ??

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Pretty disappointed

Robert from Alpine on 3/9/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Have had the player for several months now. Overall, pretty disappointed. The USB connection cannot recognize any type of file, whether picture, audio or video. It sees the drive, but says the drive is empty. Doesn't matter what type of drive or how it's formatted, doesn't matter what type of file. This is the second unit I got from Crutchfield, I returned the first one thinking it was defective. When the player is working, the picture and sound quality are outstanding. However, it has problems with about 50% of the 4k discs I watch. The picture goes to black for about 2-10 seconds multiple times. Watching 'V For Vendetta' the other night, this happened at least a dozen times. Very frustrating. One good trick I learned is that the player is extremely sensitive to fingerprints on the silver side of the disc. If you don't keep the disc completely polished, with the smallest fingerprint the player will skip sections or reject the disc as unreadable. Not sure if this is applicable to this particular player or all 4k players.

Pros: When it works, the picture and sound are outstanding.

Cons: USB connections don't work and the picture drops out to black fairly regularly.

Crutchfield response on

5 of 5 found this helpful

Panasonic DP-UB820

Crutchfield customer from Louisville, KY on 3/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Awesome player, the tech's got it right with suggesting this one, amazing picture and sound

Pros:

Cons: pricey, but you get what you pay for.

Crutchfield response on

2 of 2 found this helpful

4K Blue-Ray upgrade with convenient features for music streaming

Gerard from Berkeley, CA on 3/5/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Previous Blue-ray was HD, and failed. This is a good value for my new 4K Sony Bravia TV. It also allows me to add music streaming with the Pandora App while using my vintage Onkyo Integra analog amp. HDMI out connections will also let me use it with the Denon DRA-800H I am planning to finish my round of updates with.

Pros: A great value for me while it was on sale.

Cons: Could support more streaming Apps, such as Sirius XM

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Viola, ID on 2/21/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Works as expected

Pros:

Cons:

Crutchfield response on

0 of 5 found this helpful

Panasonic DP-UB820

James from Cocoa, FL on 2/20/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

The Panasonic DP-UB820 is best 4K blu-ray player I have ever had. It is the perfect player for my Sony XBR-55X950H TV. The picture is amazing with the Dolby Vision.

Pros:

Cons:

Crutchfield response on

4 of 4 found this helpful

Amazing

Crutchfield customer from Utica, NY on 2/20/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I had a top of the line samsung 3d blue ray player for a while now . I finaly upgraded to this player and I'm so happy I did . The picture is so much clearer and awsome . If your debating about buying it , just do it . You will love it ?

Pros: Makes me so happy

Cons: I waited to long to get it

Crutchfield response on

1 of 1 found this helpful

Panasonic UB820

Crutchfield customer from Reno, NV on 2/19/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Now that I've had more than ample time. I can give an opinion about said product. For the money spent, it's a superlative piece of equipment. Yes, I too wish it had more metal, like it's higher ranking sibling. But, for me if my choice is aesthetics, or performance, I'll choose performance every time! Simply put, if your a video fan with a great tv or projector. Don't hesitate to pick this thing up! I luckier than most. I'm able to pair this with the Panny JZ2000 OLED. A big thank you to my brother!

Pros: Sleek look. Strong performance.

Cons: None really.

Crutchfield response on

1 of 1 found this helpful

Excellent, with one disappointment

Crutchfield customer from Barnesville, GA on 2/16/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I was tempted to rate it 4 stars because an important thing to me did not work. I have 5.1 channel input on my receiver, so I was looking forward to using six of the player's 7.1 channel output. But the channel for a sub-woofer does not work. Even the test program just skips the sub-woofer, but doesn't skip the last two channels of the 7.1 player. Nevertheless, my audio results would be better using 2 channels and letting the receiver create the 5.1 sound. Otherwise, the player is excellent and I'm very pleased with its quality.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Los Angeles, CA on 2/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Has every feature I need and may need.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Charlotte, NC on 2/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I love the way i can connect the Panasonic Blue ray to my stereo amp with the 7.1 capability.

Pros: Easy set up. Streaming movie sounds through my amp.

Cons:

Crutchfield response on

0 of 0 found this helpful

Solid contender !

Crutchfield customer from Bokeelia, FL on 2/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Having to replace a Blu-ray player had me on the search for a high quality replacement . I own an Oppo, and love it, it is very well built and an excellent performer all around, especially audio. But I was not looking for anything for CD playback, strictly DVDs for this application. I considered the Panasonic DP-UB9000 as this was closest to the Oppo, but really did not need to spend that much only for movies, as I already had a nice CD player in this system. I decided on the DP-UB820 model. This player was a simple hook up, power and HDMI into the TV. Within a few minutes I was onscreen, and doing a firmware update, which took about 5 minutes. Popped in a DVD regular, and a Blu-ray to check , and yes the picture was extremely good from the start. Sound seemed fine running through the TV optical output to my preamp. Again, i did not hook up the RCA out puts and check the sound there, i did not have that need. I did play a CD and it sounded fine, and some differences are so minor, it was not apparent if there were many for this short test. I liked the remote, and the user interface. The web capabilities are a bit sluggish compared to the FireTv , but are nice if this is all you have. Build quality is definitely budget, and the two top mounted buttons are unsatisfying to use. Maybe I just have to get used to them. The front panel that flips down seems unnecessary , I just keep it down for ease of use. Movie performance is great and I recommend this unit .

Pros: easy to setup, solid visual performance, fine audio, web extras, nice remote

Cons: cheaper plastic feel overall, front panel drop down

Crutchfield response on
Customer review photo

4 of 4 found this helpful

Great picture and features, but finicky reading disks

Crutchfield customer from Clinton Twp, MI on 2/7/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I picked this because it seemed like the best, most dependable model available at a reasonable price. It had problems reading the first disk I tested (The Last Jedi). Same scene locks up and skips every time no matter what setting I use. Since it happens in the same place no matter what settings I use, i assume it is because the disk is marred in some way, but my Sony X800-M2 reads it no problem. Hopefully this is a one off issue and it doesn't have trouble with other disks.

Pros: Great features, like Dolby Vision

Cons: Had trouble reading the first 4K disk I tried

Crutchfield response on

2 of 3 found this helpful

Excellent video performance

Crutchfield customer from Shorewood, IL on 2/6/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Delivered in 2 days as promised. My Samsung QLED TV doesnt support Dolby Vision, so was looking for a 4k player with HDR10+. The Panasonic has HDR10+ as well as Dolby Vision so it covers both formats. I also liked the HDR optimizer feature that is specific to the TV type. Video looks great.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Loves Park, IL on 2/6/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Best player for the money

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Worth the cost!

Crutchfield customer from Nashville, TN on 2/5/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Fantastic machine and worth the cost. I was concerned when I initially ordered this that I wouldn't see any discernible difference in performance, but I was wrong. 4K movies look absolutely incredible on this player. Streaming services are limited, but that wasn't my purpose in buying this player. Definitely recommend.

Pros: Fast Startup Great Picture Easy to Use

Cons: Limited streaming options

Crutchfield response on

0 of 0 found this helpful

easy to operate

CORY from Philadelphia, PA on 2/2/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

nice player... easiest quick start ever... plug it in, load DVD, and push start.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Great visual and sound improvement

Crutchfield customer from Troy, MI on 2/2/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this to replace a Sony X800 (Non Dolby Vision). The upgrade in HDR is noticeable with the HDR settings to match the display type. With my new LG 77" OLED HDR looked great with the Sony X800, but the same disc on the DP-U820 took it up a level with better contrast thanks to the HDR Settings. Dolby Vision and Dolby Atmos sound better. I didn't think that would be possible as the bit stream is going to the same processor, but there is a minor, but noticeable difference in sound quality. The sound feels more full and clean. In particular several key scenes in the Fifth Element sound more natural.

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Bullhead City, AZ on 1/31/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great device. Good picture great sound

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

great hd bluray player

Crutchfield customer from Cherry Valley, IL on 1/24/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have an Anthem AVM 30 processor and this Bluray player allows me to continue to use my processer. Panasonic DPUB 820 has every picture and sound adjustment you could want to optimize your picture and sound quality. I love that it has HDR tone mapping which optimizes picture quality for the display you are using. I have a 4K laser projector and its looks breathtaking with this player.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

No CD information displayed

Crutchfield customer from Trenton, IL on 1/22/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I'm sure I'm in the minority, in that ~80% of disks I insert in my Blu-ray player are music CDs; occasionally i'll actually watch a DVD or BD. So the player's CD functionality is very important to me, to include displaying track information, specifically, the song title, the artist name, and the album title. This DP-UB820 displays NONE of that information. And the screen saver is weak too; it should display the song info, duh! But apparently, this very expensive unit can't read the CD information. That's lame.

Pros:

Cons:

Crutchfield response on 1/25/2021
This customer contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

2 of 3 found this helpful

Another excellent Panasonic product

Crutchfield customer from Massillon, OH on 1/10/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent picture quality and very easy to set-up. The picture detail and color is great. I have owned Panasonic products for decades and have never been disappointed. Always felt they delivered great performance at a very fair price and this player continues the tradition.

Pros: Great video and audio quality

Cons: None

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

James from Waterbury Ct on 1/10/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a great addition to my home theater. Great video processing, with many adjustments that can be made (if needed). It pairs up well with my Yamaha RX-A780 AVR, and the Sony x900h TV my kids got me for Christmas.

Pros:

Cons: None

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Baltimore, MD on 1/10/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Stunning picture and awesome sound! Built well and easy to use!

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

I STRONGLY RECOMMEND THAT YOU DO NOT BUY THIS DISK PLAYER

Christopher from CYPRESS, TX on 1/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I STRONGLY RECOMMEND THAT YOU DO NOT BUY THIS DISK PLAYER. First, I'll give credit where it's due: the picture and sound quality of this disk player are excellent. However, it doesn't play SACD or DVD-audio disks, which sucks. What really drives me crazy, however, is that it turns itself off automatically after it has sit idle for 15 minutes or so, and then, unlike just about any other disk player that I've ever owned, it won't resume the movie where I left off; you have to go to the main menu, select the closest scene, and fast forward/rewind to where you were. I simply cannot overstate how much I hate that. Even if you stop the disk or turn off the player intentionally you can't simply resume BluRay disks. And I've searched the settings nearly a dozen times and I can't find how to turn off the auto-shutdown. Jesus did I ever love my Oppo BDP-95 3D BluRay player and wish that I had bought an Oppo UDP-203 4K disk player before Oppo left the market (why the devil did they do that?).

Pros: Good picture and sound quality.

Cons: The player shuts itself off automatically after sitting idle a short while and won't automatically resume BluRay disks - you have to go to the main menu, select the nearest scene, and fast forward/rewind to where you were. After searching the settings nearly a dozen times I can't find a way to change this. What the devil was Panasonic thinking?

Crutchfield response on

15 of 18 found this helpful

Makes My Wholes System Better

Crutchfield customer from ZIONSVILLE, IN on 1/7/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

(system: NAD T758 AVR, Paradigm Studio Monitor Reference Speakers for all but the rear surround, Mitsubishi 72" DLP TV) The improvement of both audio and video over the two year old $100 Samsung this DP-UB820 replaced is complete and comprehensive. The definition, clarity, soundstage and image of the sound for both movie soundtracks and CD's easily earns it's way into the level of audiophile quality. The improvement to video quality of the Blue Ray disc into my old non-4K DLP MItsubishi rear projector TV is visually mesmerizing. I put in the Last Jedi just to quickly see the difference and ended up watching the entire episode because I was amazed by the quality of the whole experience. I think my favorite feature of this BR player is the separate HDMI outputs for sound and video. Now I don't have to spend the $500 to upgrade my 4 year old NAD to 4K switching because I can run the HDMI directly to the TV (when the new TV arrives). And although I can't prove it empirically, the audio from the dedicated HDMI into the AVR seems to be a step above what the digital optical cable provides. (if nothing else I now have a peace of mind while watching and listening that the alternative input might be better.) Finally, the UB820 just made everything else in my system better. And the next system upgrade won't be from a sense that something is missing- but from wondering and seeing just how good it could get.

Pros: > sound stage, image and clarity >video quality is out of this world >separate HDMI outputs for audio and Video add great flexibility for setup > build quality

Cons: > remote (but what remote control is every a plus :-) )

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

james from IRONDALE, AL on 1/5/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Made for people who really care about their home theatre setup. Great addition!! Very noticeable improvment!!

Pros:

Cons:

Crutchfield response on

0 of 2 found this helpful

Great player

Crutchfield customer from Huxley, IA on 1/4/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great player, only wish the display was a little brighter

Pros:

Cons:

Crutchfield response on

0 of 2 found this helpful

Panny DP-UB820

Crutchfield customer from Columbus, GA on 1/3/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent blu-ray/4k player the best out there right now since Oppo left the game.

Pros: so many options and the ability to set according to the Television you have [LCD/OLED ect]

Cons: nothing so far.

Crutchfield response on

0 of 0 found this helpful

Build up for the big let down

Crutchfield customer from Sterling, VA on 1/3/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I needed a second machine for upstairs computer office. Well if you are just going to play BD and 4K discs its fine. But it won't play M2ts files audio through the rear USB input. It will play the video but that's it. Even when I split the audio output from the video, no go. I put a lot of back up movies on a hard drive so I wouldn't have to sift through Discs. Won't work. A lot of money for limited capability. My OPPO 203 plays them all. I can play the files through my PC and my OLED TV will upscale them. Considering returning the 820. Save your money and get something else for half the price.

Pros: clarity and upscaling

Cons: limited play through USB input. cumbersome menus and remote. poor explanations as to what the different settings do. A real pain in the butt.

Crutchfield response on

2 of 7 found this helpful

Panasonic DP-UB820

Crutchfield customer from Lone Tree, CO on 1/2/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Is lacking Fandango app and others for streaming but that is listed in the description and there is no option to download them to add. Pic and sound as excellent as expected and it works well with my whole house control system.

Pros:

Cons:

Crutchfield response on

2 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Ivins, UT on 1/2/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

After reviewing many players for my system, the Panasonic came out on top. Paired with a Denon AVR and Samsung 4K TV the video and sound output is absolutely amazing. As an intro to 4K video, suggest playing "Aladdin" as you will truly see what you have been missing!

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Best option in a limited marketplace

Crutchfield customer from Newport News, VA on 1/1/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Plays discs better than any other player I've tested!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Canandaigua, NY on 1/1/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

It is a great DVD player. I have a older Rotel 1067 AV. Receiver no HDMI and this has RCA INTERCONNECTS.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Disappointed

Crutchfield customer from Queen Creek, AZ on 12/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this to replace my Samsung J7500. After reading the reviews I thought this would be a big upgrade. After hooking up and programming I was ready for the big reveal. The Samsung streams and upgrades as good and based on the old you tube stuff I watch in some cases better. I'm not saying this isn't a fine unit, but I don't think it's much better than what I already have

Pros: Ease of hookup

Cons:

Crutchfield response on

0 of 1 found this helpful

A $500 Value DVD Player?

Crutchfield customer from Bellevue, WA on 12/30/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Panasonic is a very underrated company. Most people would place it a notch below Sony or LG, but when you step back and look at the products, you see a different story. Panasonic was one of the last holdouts for plasma TVs. They were incredible. I had 2 of them in very bright daylight rooms and they were more than able to keep up with the ambient light. In our kitchen/family room, their superior off-axis performance made them usable where an LCD would have been useless. They made the best cordless phones. And any DJ will tell you the Technics SL-1200 pretty much owns the disco vinyl scene. High end audiophiles fall silent at the mention of the Technics SP10. First available 50 years ago, in its latest version the SP-10 R for $11,000 you get a vinyl spinner. No base, no dustcover, no arm, and no cartridge. Just a record spinner that is considered one of the finest in the world. What does that have to do with their DVD players? Bona Fides. These folks have tech chops. Serious tech chops. And while the DP-UB820 isn't their flagship (the $999 DP UB9000 is), it is the value offering, the least expensive player today that plays - automatically in most cases - the latest 4k DVD with Atmos, Dolby Vision HDR 10+ and any other acronyms for video, this player plays them all for $500. While streaming is likely the future, 4K HDR 10+ or Dolby Vision DVDs are the state-of-the- art today. Will this be the last DVD player I buy - or need? There is a good likelihood of

Pros: Plays every known combination of resolutions and audio encoding, and plays them well.

Cons: It costs $500.

Crutchfield response on

1 of 1 found this helpful

This Panny delivers

Pierre from LAWRENCEVILLE, GA on 12/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I've had the Panny for 2 weeks. I am consider myself a video and audio enthusiast. I've tried out all the current 4k players on the market and took back everyone for one reason or another. THIS one is for keeps! I am not a music consular, so I didn't purchase it to have those features available to me. As far as video and audio quality it is in my opinion the best midrange player on the marked today. It supports alll the major video codec(Dolby Vision, HDR10, HDR10+). It also has a killer feature that seperates it from all the rest(tone mapping). Meaning that if your tvs brightness is not able to get the picture as bright as you like it has an HDR optimizer that allows you to make the necessary adjustments to your liking. The Oppo 203 was a great device but the HCX chrome processor delivers much better picture and that is saying something. So, if you happen to have 423 dollars laying around and burning a whole in your pocket(or purse), the go ahead and take the leap. It will be well rewarded.

Pros: Picture Quality, HDR optimizer, Dolby Vision,HDR10, HDR10+, Tone Mapping, Counter on front display, USB support on front and back.

Cons: Build Quality, Remote

Crutchfield response on

2 of 2 found this helpful

One of the best mid range 4k players

Crutchfield customer from Ballwin, MO on 12/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

We have only had this 4k player for just a few weeks but so far this player provides amazing video quality on our LG old TV. Have only watched a few 4k UHD movies so far but WOW. Have tried connecting it through a 4k receiver as well as connecting it directly to the TV. Having it connected to the TV i feel works best for me. As soon as I turn on the 4k player my TV switches to the hdmi plug and is ready to go. Picture and sound are spot on.

Pros: Picture quality Sound Remote Ease of use Upscale

Cons: None

Crutchfield response on

0 of 0 found this helpful

Great easy to use UHD Blue Ray player.

Crutchfield customer from Marietta, GA on 12/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great easy to use UHD Blue Ray player. No issues with unit connected to Denon X6500 and displayed on Sony A9G. Have played DVD, BluRay and UHD BluRays. Looks great. Wish the remote was backlit!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Really Great Item, Nice Upgrade

Crutchfield customer from Mount Joy, PA on 12/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This replaced a little older, non-4K Samsung Blu-Ray player and my immediate reaction was to a much higher quality audio experience. The picture quality is obviously higher, as well, but the audio improvement really jumped out to me. As other reviewers have said, the auto shut-off timer is a little short, but that is only a small quirk to me. I also like the full width, flip down face, but that is a purely aesthetic feature, along with the full size width, again, purely aesthetic. Overall, very happy with the purchase.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Almost sent back...

Crutchfield customer from Timnath, CO on 12/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The HDR and color on my LG OLED65C9 is better than my Oppo UDP-203 once Display type set for OLED. More details in dark (and bright) scenes on 4K UHD "The Rise of Skywalker". I was loving it until... I think it was Scene 23 (Revelation) that almost had me send the unit back. Bottom of screen showed pixelated bar (~1/10 of screen height) of white, red, blue pixels and started "stuttering" on frames. Ran to my Oppo, where same chapter played without issue. Purchased new "8K" HDMI cable and noticed a slight haze on the disk (did I the ol ' wipe on shirt trick) and between the combo, the Pany played w/o further issue. So far so good... I would have to say the Pany DP-UB820 is more sensitive to disk condition which might be aided by a firmware update - a lot of complaints online about lack of current firmware release in the US (over a year old). Have not tried 4K HDR movie 1917 yet, which is reported to have issues for several owners on various forums.

Pros: Depending upon Disk & Display combo, better HDR details than Oppo UDP-203. Price - yes really. I'm not going to spend more than $500 to keep a disk player on current gen best disk features and this was on sale.

Cons: Disk condition sensitive (?) - less "margin" than other players in my testing.

Crutchfield response on

1 of 1 found this helpful

Great sound and picture!

Crutchfield customer from Puyallup, WA on 12/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Outstanding picture and sound quality, even when playing non-4k content! Very impressive sound when playing CDs as well. Unit loads quickly and is very quiet. Very happy with this purchase!

Pros: Excellent picture and sound quality.

Cons: None

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Blythewood, SC on 12/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great picture and does not freeze up! The two Sony's I purchased first both froze up and were returned. This unit cost more but it works and the picture is better.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Jason from DOTHAN, AL on 12/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

this is a great product for the money, the picture quality is fantastic, the decoding of sound is superb and though I have only had it for a short while, I love this panasonic 4k blu-ray. the organization of the apps that can be accessed could be organized better(I like the Sony's app layout better), but everything can still be found. I recommend this product to anyone who wants to have a great looking picture, but needs it on a better and more affordable budget.

Pros: picture quality, sound decoding

Cons: app layout

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Morristown, NJ on 12/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy setup, very nice picture. Paired to an older Marantz 6005 for audio--audio seems at least as good to an older OPPO 105 over HDMI. Haven't really done any tweaking yet. Remote could be better designed--lack of backlight particularly annoying

Pros: Audio, Videa

Cons: Remote could be better

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from San Juan, PR on 12/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

best sound and colors I ever see on a dvd player

Pros:

Cons: none

Crutchfield response on

1 of 1 found this helpful

Amazing!

Crutchfield customer from San Juan, PR on 12/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Just great visuals and audio. Different outs for each and easy to use. The one drawback is they should have more apps on their appstore for streaming content. I'm happy with everything else!

Pros: Visual and audio quality.

Cons: The build feels a bit too plastic, no enough metal. App store is thin on streaming apps.

Crutchfield response on

1 of 1 found this helpful

100% Worth It

Crutchfield customer from Ventura, CA on 12/20/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Went from using and XBox as my 4k player to this. Noticeably better. 4K by itself looks better. And the extra step to DB gives it more pop. There was really only 1 disc on the XBox that I felt was taking advantage of 10+ and looked amazing. So far, this player has made every HDR, 10+, and DB disc "pop." For me, definitely worth it.

Pros: Picture Quality HDR HDR 10+ Dolby Vision 4K Upscaling

Cons: Some plastic

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Kalamazoo, MI on 12/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far I am very pleased with this player. Nice features and easy to use.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Great 4K visual & audio!

Crutchfield customer from Selden, NY on 12/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I played a Blu Ray version of "DC Comic's, The Justice League". It was a Blu Ray and not 4K, but the Panasonic DP-U820, upscale the disc and without Sony A9G 4K 65", we had our socks blown off at the sharpness and also improved the audio portion as well. A great product! Highly recommend it.

Pros: None so far!

Cons: On line apps provided aren't enough!

Crutchfield response on

1 of 1 found this helpful

Worth it

Crutchfield customer from Gig Harbor, WA on 12/18/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I've been watching this 4k/UHDplayer for a while, didn't really make sense replacing the two other models I have but the Black Friday special made me bite and bring one of these home. Previously, I had the Samsung UBD-K8500, which was a solid entry level player. We wanted something better so we got the Sony UBP-X800. Unfortunately, running the Sony in our Denon S720 receiver and Samsung 65" KS9800 ran into several problems and glitches. Here was the time to sample the Panasonic, I'm glad I did. The picture is phenominal, the remote isn't great but it works, we dont' plan to use the integrated apps so that won't be an issue either. The sound was great we have 7.1, no Atmos yet but watching Rise of Skywalker in 4k and GOT in 4k was awesome. I've only had this for less than a month will have to see how this player holds up over time as for now we are very satisfied.

Pros: Great picture and Sound

Cons: Little wide for my cabinet Remote is wide would like it slimmer

Crutchfield response on

1 of 2 found this helpful

Best affordable high end blue ray player

Crutchfield customer from Palmer, MA on 12/17/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Simple setup,excellent sound and picture - perfect match for my new Samsung 8k qled tv

Pros: Great value

Cons: None

Crutchfield response on

0 of 0 found this helpful

A strong buy

Crutchfield customer from Lewiston, NY on 12/17/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I am no audio or videophile, but I the quality well exceeds the price . A strong buy

Pros: Great price

Cons: None

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Jonathan from HUNTERSVILLE, NC on 12/15/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Picked the Panasonic DP-UB820 after reading reviews and comparing to other 4K Blu-ray players. It has a wonderful picture with both 4K and regular Blu-ray discs and I couldn't believe how good my old DVDs looked - the upscaling is amazing!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Stunning!

Crutchfield customer from Warsaw, IN on 12/15/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The set-up couldn't have been easier. Superb playback & upscaling. I'm glad I bought it before it sold out! The Crutchfield experts are spot on in their endorsement of this unit.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Wooster, OH on 12/15/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Solid unit with more features than I'll ever use. Crutchfield as always, top notch service. Eli in tech support assisted me with the two channel connection adjustment.

Pros: Several options for connecting. Allows me to connect to my two channel preamp as well for future use. Menu easy to follow. Great picture and sound.

Cons: None yet.

Crutchfield response on

0 of 0 found this helpful

GREAT DVD UB820

Crutchfield customer from Yucca Valley, CA on 12/15/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Nice crisp picture. The 3 D is outstanding! Love this product

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Knoxville, TN on 12/14/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Does not read CD-R disc very well. It's a good thing I still have my OPPO.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Home Theater MUST

Crutchfield customer from Hayward, CA on 12/14/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

If you are a movie lover like me this is a MUST! You can't compare the level of control you have on the picture modes vs. a gaming console for Ultra HD Blu-rays. I have a dedicated theater room and I love that you can bypass the AV Receiver for image and feed the projector directly. I have definitely noticed the image quality improve.

Pros: HDR Image control Quick Ultra HD Blu-ray reproduction Separate Video and Audio HDMI's

Cons: Is an expensive player (almost the price of a new PS5) Limited casting options (YouTube)

Crutchfield response on
Customer review photo

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Bend, OR on 12/14/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I haven't had a chance to use the equipment much yet, but have played a 4k UHD bluray, standard HD bluray, and a DVD on it. Video quality on each was excellent, as expected, with nice upscaling of each level. I run the audio via HDMI bitstream to my AVR for sound processing. The unit supports all sound modes well. Only drawback (hence only 4 stars), and I knew this when I bought it, is the unit won't play my Audio DVD's like the Oppo it replaced. The unit is very easy to setup, and so far I've had no issues with playback or configuration. Overall, a nice unit for the money.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Amsterdam, NY on 12/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Awesome product!

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

impressed!

Crutchfield customer from Camuy, PR on 12/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

magnificent machine! easy to configure and the best, incredible colors and a sound not expected in a blueray. it costs every penny of its cost and nothing to envy an oppo!

Pros: incredible colors and details. the sound sent to the onkyo is excellent.

Cons: I have not been able to add more apps. it's still a giant blueray!

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Omaha, NE on 12/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great picture, great sound .

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Plano, TX on 12/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent upscaling on BluRay and regular DVD discs.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Trappe, MD on 12/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent device, as advertised in all respects. When faced with choices during installation, the 820 literally explained each of my options. Watch a 4k blu ray DVD. It only takes one.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Halstad, MN on 12/12/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I purchased 3 of these. 2 are used very little but the one that has been used the most, freezes up and you have to unplug it for it to do any function, open, close or resume playing. Running netflix and blueray/dvds.

Pros: Good picture, good price point (on sale)

Cons: Freezes up after a few months use. have to unplug it for it to function again

Crutchfield response on 12/16/2020
We're sorry you're disappointed with your blu-ray player. Whenever you are not completely satisfied with anything you purchase from Crutchfield, please contact our Customer Support team at 1-800-955-9091. Purchases from Crutchfield can be returned or exchanged within 60 days of the purchase.

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Wayne, PA on 12/12/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy to use. Great picture.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Meridian, ID on 12/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Skips some flac files other players have no problem with. Turns itself off after a few minutes on pause so I have to go back and find the song I was last listening to. Would not buy again.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Muskegon, MI on 12/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy to setup beautiful picture on our 1080p

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Flagstaff, AZ on 12/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a great 4k blu-ray player. I was originally going to go with a cheaper model, but I'm glad I stepped up to this one. It's easy to use and produces a fantastic picture whether you are playing a 4k blu-ray, a regular blu-ray, or a DVD disc. The design is nice and it feels high quality. I expect it to last quite a while. In short, if you are thinking about stepping up from a cheaper 4k player I would highly recommend this one.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Upscale is a winner

Crutchfield customer from Charleston, IL on 12/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This was my year to upgrade from old Sony Bravia to new LG OLED and since my last Sony Blu-Ray Player warranty replacement has died (that makes 3, thanks Sony :P )... what better time to try the Panasonic UB820. Ease of setup, and operation. Am blown away by the standard Blu-Ray upscale. Love the Panasonic so far... great way to end 2020!

Pros: caught it on Crutchfield sale ! Excellent deal

Cons:

Crutchfield response on

0 of 0 found this helpful

upconversion of dvd is great

Crutchfield customer from Greenville, NC on 12/10/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great player.....the upconversion for a dvd is outstanding

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Anderson, IN on 12/9/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far, easy to set up and use. Waiting for some 4k blueray's to arrive in the mail. Then we'll see. Anyway, I like the player.

Pros: Great price!

Cons:

Crutchfield response on

1 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Shrewsbury, PA on 12/8/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

picture is great, there hasn't been any problems.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

layer is nothing short of amazing. lots of possibilities in the settiw

Crutchfield customer from Brownfield, TX on 12/8/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This BR P

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Boise, ID on 12/7/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I've had this player for only two weeks now, so I can't attest to it's reliability, but the picture is the best I've ever had with my home theater set-up. I previously had a Sony 4K player, which I thought was pretty good, but it can't compare with the Panasonic. I also notice that the sound is clearer and cleaner with the Panasonic. So far, I'm delighted with my purchase.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

820 is the way to go.

Crutchfield customer from Mishawaka, IN on 12/7/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Wonderful player at a wonderful price. The 820 replaced my LG ubk90 and Sony x800.

Pros: Sale price HCX chip benefits All major hdr formats supported 7.1 analog pre outs

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Birmingham, AL on 12/7/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great picture, great sound, and super price. Cant beat the combination.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Berkeley, CA on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought the Panasonic dp-ub820 on sail and have been impressed with the picture quality. I would recommend this player. It has the best price to proformance. I also own the Oppo 203 . The Oppo has a better build quality but the picture performance is just as good.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Nice Player.

Crutchfield customer from Dillon, MT on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Nice player. Switches automatically between HDR10 and Dolby Vision and works well with my Sony 65A8H tv. I especially like the four HDR settings.

Pros: Auto switching between HDR10 and Dolby Vision.

Cons: Remote buttons could be laid out better, but not a big deal for me.

Crutchfield response on

3 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Cleveland, GA on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

A little noisier than many 4K players when reading discs, also slower startup. Played every title I've tried on it without any issues. Be sure to enable Dolby Vision output in the settings if your display supports it.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Nazareth, PA on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Everything that was advertised.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Richard from Orlando, FL on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Initially purchased due to glowing reviews of blu-ray and 4k video quality, and also importantly, upscaling of DVD. In all of these aspects, the reviews are accurate! Could not be more happy with it. It's AMAZING. I have an older TV, need to upgrade. There is a delay in the audio coming back from the TV via optical cable to my stereo. I wish this player had more options for adjusting the audio timing. I hope perhaps an updated TV may help lip sync, but I am not sure. After 363 days of use, this player started to jam discs when ejecting. It doesn't happen all the time. I have to manually pull the half-open tray and the disc, which is sitting up out of the tray, by hand, manually. Fortunately, the upper and lower surfaces which the disc gets jammed against are smooth enough that this did not result in any damage to the discs. I purchased the Sony UBP-X800M2 from Crutchfield as a backup/replacement due to the disc jamming issue. That way I will be able to take the time needed to fix the Panasonic with zero downtime. I won't make the mistake again of buying from a retailer that doesn't offer support later! Buy from Crutchfield for that lifetime support, it's worth it. Support after the purchase is something you will really value when things don't go right. If buying this again: I'd go for the DP-UB9000, perhaps it's better quality, especially if the disc drive itself is different? Not sure.

Pros: Amazing picture and sound

Cons: Quality issue after 1 year with disc tray jamming discs when ejecting. Wish there were more audio lag adjustment settings, but not sure if it's just my older TV.

Crutchfield response on

1 of 1 found this helpful

Amazing player!

Crutchfield customer from Bradford, PA on 12/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I only use this player for discs only. I can not comment on the streaming apps, as I use my LG OLED TV for all my streaming services. I am a fan of physical media over streaming, though. And this player justifies that even more. This is hands down the best Blu-Ray player I have ever owned. I have played standard Blu-Ray and 4K UHD Blu-Ray discs, and it's simply fantastic. The up scaling on 1080p content is supburb, and the Dolby Vision 4K content looks stunning on my LG OLED! I switched to this player from an Xbox One X unit, and there is a difference between the Xbox and a dedicated player like this one. I picked this up on a black Friday deal, so it was well worth it to me. I have purchased TV shows on disc that we have access to on Netflix, and the quality difference is night and day. The discs with the up scaling on this player is so good, even the Mrs. noticed the difference and she is not tech savvy at all. I have several hours of use with this unit, and I have never had any freezing issues, skips, or stutters. I can not recommend this player enough!

Pros: Amazing playback quality for 4K UHD discs and 1080p up scaling is sharp!

Cons: Nothing that I can think of. Works great as a disc spinner.

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Joel from Norman, OK on 12/5/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Good picture and sound quality. Decently fast. There is one terrible feature about this player; It turns off automatically after 20 minutes on pause, and does not let you resume when you turn it back on. This is a total deal breaker for me. Sometimes I need to take a break, and 20 minutes is an unacceptable short amount of time to sit on pause before turning off. I have never seen this type of thing on any blu-ray player I've ever owned. Panasonic has really screwed up with this one.

Pros: Good performance.

Cons: Remote could be better. Almost unusable due to undefeatable auto-power off feature.

Crutchfield response on 12/9/2020
Joel contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

3 of 5 found this helpful

Panasonic DP-UB820

Crutchfield customer from Reston, VA on 11/22/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very nice unit. Great video quality and good price. Remote button layout is a bit funky, but works OK.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Very Nice!

Crutchfield customer from Bonners Ferry, ID on 11/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this to replace my Sony UBP X700 which was starting to drop both audio and video for random brief periods of time. I was just hoping for something more reliable, but was very pleased by significant difference in performance. The Panasonic's video is crisper / clearer, but even more impressive was the audio playback, which was significantly better than the Sony. I had become accustomed to having to use subtitles to be able to understand the speech in the movies we were playing. Without any other adjustments, I find speech much clearer / understandable and no longer need subtitles. Music, too, is significantly better with this unit - sharper / clearer, especially mid-range and upper frequencies. Based on my experience with these 2 players, the Panasonic is clearly better in my opinion.

Pros:

Cons:

Crutchfield response on

4 of 4 found this helpful

Panasonic DP-UB820

Crutchfield customer from Missoula, MT on 11/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

It's replacing my old OPPO BD player... a tall order... but so far, so good!

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Saint Charles, MN on 10/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

so far works great, only had it 2 weeks.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Iowa City, IA on 10/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Feature laden for the price.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Phoenix, AZ on 10/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This was my second purchase of this unit. I liked the first one so much that I re-purchased it for another room in my house. Great player, worth the price.

Pros: Great picture, fast load, quality build.

Cons: None

Crutchfield response on

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Louisville, KY on 10/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I primarily bought this because of its great reviews for upscaling non-4k material. It seems to do a great job. The 4K movies that I've watched on it have also been great. As others have said not really much point buying this if you are really wanting it for the apps. Better to get a Roku or Chromecast or something like that for those kind of things. As long as you understand that upfront especially if you can get it on sale then I recommend it.

Pros:

Cons:

Crutchfield response on

4 of 4 found this helpful

Panasonic DP-UB820

Crutchfield customer from Phenix City, AL on 10/4/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

High quality and easy to use.

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Deland, FL on 9/29/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have a Panasonic DP-UB9000 as my primary Blu-Ray player. However I have multiple projectors in my media room so I was always needing to root around the back of my cabinet to move HDMI cables around. For the price of a high quality switch, I was able to buy the DP-UB820 and permanently connect it directly to one of my projectors and the DP-UB9000 to the other. As each have an audio only HDMI output I can connect them both to my receiver. I really like both players and at the current pricepoint for the DP-UB820, unless you are into analog audio and need the best D/A converters, these is no video reason to spend the extra money on the DP-UB9000. Picture quality appears to be identical. Similar menu formast with most of the adjustments you can make on the flagship model can be made on the lower priced one. The DP-UB820 remote is a little clunky and not as refined as the flagship remote but it is usable. Both remotes appear to have the same control codes however each player can be set so there is no interference between the two. In fact if you pick up the wrong remote, the other player will notify you of which control code it is set to when you push a button. Crutchfield's pricing was inline or lower than most box stores and online sellers. I have dealt with them before and as in the past, the service and shipping time was top notch.

Pros: In my opinion it has the best picture quality you can get from any current Blu-Ray player. Sorry but OPPO is gone. Excellent HDR support and adjustment capabilities.

Cons: Clunky remote that is not easy to hold or illuminated. For Sony lovers, no SACD playback. This should be on any high end player that gives you individual analog outputs but I assume Panasonic didn't feel the need to pay to license it from Sony.

Crutchfield response on

8 of 8 found this helpful

Panasonic DP-UB820

Crutchfield customer from Cortland, OH on 9/28/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far this product is performing as advertised. Picture in 4k is great and handles any audio.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Superb Picture and Audio

Crutchfield customer from Milltown, NJ on 9/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Works well and the picture quality is superb. For playing regular and 4K Blu-rays this is a top notch player without having to pay top dollar. There are many reviewers comparing it to OPPO costing thousands. But I bought it for it's DVD sound features. It has what I needed to play DSD 64, DSD128 and PCM 192khz 24 bit DVDs. The DVD DSD audio reproduction would please all but the hardened audiophiles. This player is everything I needed to listen to my converted vinyl. So far the only thing that sounds better is when I play my vinyl from my Rega P3.

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Rahway, NJ on 9/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Wow! Replaced my Sony 4K with the Panasonic DP-UB820 4K player, and I'm blown away! My 4K movies have never looked better. Setup was easy, and straightforward. Highly recommended!

Pros:

Cons:

Crutchfield response on

6 of 6 found this helpful

Best 4k bluray player

Crutchfield customer from River Vale, NJ on 9/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent product which performs as advertised. An excellent compliment to my LG Oled 77CX pua Television.

Pros:

Cons:

Crutchfield response on

6 of 6 found this helpful

Great 4k player

Crutchfield customer from Brooklyn, NY on 9/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Awesome quality...works great with my lg cx oled TV.

Pros:

Cons:

Crutchfield response on

2 of 3 found this helpful

Pleased!

Crutchfield customer from Sonoma, CA on 9/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very happy with player. Love having access to Amazon Prime and Netflix videos on the TV instead of a small computer screen. Blu-Ray picture is awesome.

Pros: Easy access to Netflix.

Cons: Does not allow me to watch Kanopy videos. Oh well, don't use that site very often.

Crutchfield response on

0 of 0 found this helpful

DB820 is a no brainer

Crutchfield customer from Batavia, OH on 9/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The Panasonic UB-820-k ( K is the latest model of the UB-820) is simply top notch without paying a thousand dollars for it's big brother which has a place in a very upscale home theater. It does everything well and there is a ton of information on the web and YouTube if you need help setting it up. Dolby Vision and HDR10 work perfectly. I have not been able to test HDR10+ yet though. It is easy to hookup via HDMI to your AVR or AV processor as well as your TV if you need to run it that way. The audio for Dolby Atmos, Dolby Digital plus etc sound clear and precise. I have nothing to say bad about it. I don't use the built in apps such as Netflix etc so I can't speak for those. Make sure your HDMI cable is high performance with ethernet. 18GB/s minimum. If it carries the certification stamp on the box even better.

Pros: Supports all HDR formats Easy to setup Dolby Vision, HDR10 and HDR10+ support and playback. Audio is perfect

Cons: None

Crutchfield response on

6 of 6 found this helpful

Panasonic DP-UB820

Crutchfield customer from Hyde Park, NY on 9/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I've only had the opportunity to watch two movies but so far I'm mostly happy with this player. I do wish the unit would remember where I was when having to stop and eject a disk. Having to start fresh each time a disk is insert is annoying.

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Great Upscaling

Crutchfield customer from Milford, NJ on 9/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this to replace my Oppo that doesn't have 4K capabilities. The unit starts up more quickly than the Oppo. The upscaling on regular DVDs is very good and is visually better than the Oppo. Build is quite good but not as good as the Oppo. If you want 4K, this is a great unit to own.

Pros: Upscaling on normal DVDs

Cons: Build is good but not as good as the Oppo

Crutchfield response on

1 of 2 found this helpful

Darn Fine Unit

Crutchfield customer from Hanover, PA on 9/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I'll give it FIVE stars simply for it's build and performance so far, although I have found a couple of older DVD's that won't play , but still play fine on my older Samsung DVD Plaver as well as in my computers, both new Dell XPS's laptop and Desktop. It paired up nicely to my Denon DRA 800H receiver and Samsung Q80 TV, picture and audio quality is superb.

Pros: Excellent Performance

Cons: Only one listed above otherwise no "cons" to report

Crutchfield response on

1 of 1 found this helpful

Unbeatable for the money

Crutchfield customer from Danville, VA on 7/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Does an excellent job with 4K sources and also upscaling Blu-ray. Sound is impressive. Limited selection of apps and no VUDU. App interface is a bit confusing and antiquated. Easy set up.

Pros: Outstanding video and audio.

Cons: App selection and interface.

Crutchfield response on

3 of 3 found this helpful

Pretty Good

Crutchfield customer from Spokane Valley, WA on 7/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Compared to an OPPO 103, here is what the Panasonic DP-UB820 sounds like: Pros: Picture is awesome. Dialogue seems more "real". Handles newer sound formats well (which the OPPO cannot). Two HDMI outs to separate sound from picture. Can be used with only one HDMI out. Good flexibility for setup (although a bit tedious). Cons: Both the highs and the lows are not open or airy, especially on special effects and demonstration disks. Bass is boomy and not tightly controlled. Highs are shallow. Remote is disappointing and not backlite.

Pros:

Cons:

Crutchfield response on

7 of 9 found this helpful

Panasonic DP - UB820

Crutchfield customer from Woodruff, SC on 7/25/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I've had this about a month and no issues. The unit was easy to set up. Great picture and sound. Replaces an older Panasonic blu-ray player, and the 820 is a much better experience all around. Loads dics very fast. I do not use it for streaming. Fast shipping from Crutchfield.

Pros: Great picture and sound

Cons: None so far

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from North Kingstown, RI on 7/22/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Upgraded to this player from an Oppo UDP-203. I say upgraded because, while Oppo still provides support, they got out of the physical media Blu Ray game. So far this player has performed in every way I had hoped. Accessing the player menu while the disc tray is empty makes it easy to configure. Accessing the menu while a disc is in the player is a touch cryptic, but it's possible. My only complaint is the remote looks and feels like the same remote you would expect to be included with an $80 player. I suspect this is done to save costs, and if you're a real cinephile, I suppose they expect you would upgrade to a high end 3rd party remote

Pros:

Cons:

Crutchfield response on

6 of 6 found this helpful

The Gold Standard of 4K players!

James from Bucyrus, OH on 7/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Exceptional product. The picture and sound quality is a noticeable upgrade the moment you start to watch a blu-ray or 4K movie. Easy to set up, plenty of options for fine tuning the picture settings to your liking. The HDR optimizer alone is real star feature. It really brings out extra detail and gives it that little extra something that less expensive players just don't have. This is the product to have if you're into 4K and blu-ray movies!

Pros: HDR optimizer is a game changer. Excellent picture & sound quality. Numerous setting options to fine tune the picture & sound

Cons: All plastic build gives it a less than premium feel and it could greatly benefit from a metal chassis. The entire front flap drops down when loading/unloading a disc which seems like an unnecessary design function.

Crutchfield response on
Customer review photo

3 of 4 found this helpful

Great player but there are still a few wish list items.

Crutchfield customer from Homosassa, FL on 7/20/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great audio and video. Runs quiet. Very low lag opening and closing drawer. Really like the digital display for elapsed time. Power on/off is quick also. Now for the wish list: 1. Wish there were a single button to switch between elapsed time and time remaining showing on the digital display. Can get time remaining but a two step process using the STATUS button. 2. Wish there were a single button to cycle through subtitles. Again a two step process using the AUDIO button. 3. Wish the remote was back lit. All in all an excellent player!

Pros: Excellent audio and video. Runs quiet. Drawer opens/closes promptly. Quick power on/off. Love digital display showing elapsed time.

Cons: Time remaining cannot be shown on digital display. Two step process to change subtitles. Remote not backlit.

Crutchfield response on

4 of 5 found this helpful

Close to perfect

Crutchfield customer from Beverly Hills, MI on 7/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great budget player. Picture is superb, passes Dolby Atmos & DTS X to be processed in receiver/pre amp. A little on the wimpy side compared to its big brother the ub 9000. Not rack mountable.

Pros: Excellent picture, great transport, dual HDMI outputs.

Cons: Remote is not backlit, no app for remote, cheap plastic look, compared to the UB 9000, no streaming music services (Tidal).

Crutchfield response on
Customer review photo

1 of 2 found this helpful

Works great but Netflix vieweres beware!!

Roger from REDLANDS, CA on 7/18/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I was very impressed with everything about this player. The picture is excellent and it plays many different formats od CDs. Then I started streaming. Amazon was great and all was good until I started watching Netflix. Everything was going fine and then the screen would blink black on and off about 5 times, then it was good for a minute and then the blinking repeated. Then it was good for 15 minutes and the cycle repeated. It is very irritating. I googled the problem and found out it is a common issue with some DVD players and there is no fix even being looked at. I had a Sony Bluray and never had any problems. So for everything else, it is great but if you watch a lot of Netflix you may want to stay with Sony.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Reading, PA on 7/14/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Set up was simple and finished in 10 minutes with no issues. I played a few Blu Ray discs that I've watched many times before and I can tell you the picture is a little better than my old Oppo bdp-93 could produce.I'm looking forward to watching a 4K movie when I replace my Pioneer Elite 60 inch plasma with a new Sony 4K Oled.

Pros: Easy set up, excellent picture and sound.

Cons: None that I can see.

Crutchfield response on

1 of 1 found this helpful

So far, so good.

Crutchfield customer from Bristol, IN on 7/5/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far, so good. Only had this unit a couple weeks but it does what it's supposed to do. Setup was easy. Shipment was fast. Appears to be a good player. The only "negative" for me is that the only way to open the tray is with the remote - no button on the front of the machine. My 12 year old Sony player finally reached that point where it inconsistently refused to play some discs. Hopefully this player will prove to be dependable - time will tell.

Pros: Very easy setup, fast loading, easy operation.

Cons: No open/close button on machine

Crutchfield response on

4 of 4 found this helpful

Panasonic DP-UB820

Crutchfield customer from San Antonio, TX on 7/1/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent 4k blu ray player. Plays all 4 hdr formats. Audio is amazing. Crutchfield price was excellent and shipping was fast.

Pros: Picture Audio Tonemapping

Cons: None

Crutchfield response on
Customer review photo

0 of 0 found this helpful

INCREDIBLE Picture! Loads discs fast! Fantastic value

Crutchfield customer from Surprise, AZ on 6/29/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is my first foray into 4k and I purchased a new Sony A8H OLED to accompany this player. I didn't want to cheap out and buy the cheapest 4k player I could find. I started out by looking at a comparable Sony model that cost $100 more but after watching hours of reviews on Youtube and reading countless articles I could not find another 4k player that outshined this particular model (outside of Panasonic's flagship 9000 model - which was over twice as much). The pluses here are that this particular device has the same little engine driving this one as it does their top-end model so the picture quality is top notch. It outclassed the Sony player I was considering in terms of both picture quality and ease of use - the Sony model (forgive me I can't remember the exact model offhand but it was $500) required you to manually adjust to select Dolby Vision, HDR settings, etc. each time you'd put a new disc in. The pass-through eARC function works well as well with no issues being plugged into my LG soundbar. I've never seen movies look this amazing. Discs also load MUCH faster than either of my old BluRay players. I appreciate the streamlined smooth front to the player as it creates a seamless appearance. Fantastic little device. I would recommend this to everyone looking to upgrade their home theater experience.

Pros: Same processor as their flagship 9000 model, good price, outstanding picture

Cons: If planning to use this for Netflix, Prime video, etc. the selection screen to get to those apps moves very slowly. I'd recommend only buying this for actual 4k discs.

Crutchfield response on

6 of 6 found this helpful

Panasonic DP - ub820

Crutchfield customer from Nashville, TN on 6/28/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I couldn't have made a better choice in choosing the Panasonic DP - ub820. In the company crutchfield what's a great company to order from. And I'd order again from them and I will order another Panasonic DP ub820 if I had another TV the box that they packed it in was in great condition the manufacturer box was in great condition and love Panasonic DP ub820 what's in crate condition. I love this 4K Blu-ray player.

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Stunning picture quality!

Crutchfield customer from Nashua, NH on 6/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I previously had the Sony UBPX700. A great little unit for sure, that many excellent reviews can't be wrong :). However being the audio/ht - phile that I am I couldn't help but wonder if upgrading to this Panasonic unit would be worth double the cost of the Sony. Then I noticed this unit was on sale and just couldn't resist and pulled the trigger. I'm like that ??! Plus I had read that now that the Oppo units are no longer available the Panasonic units were the next best thing. Well they truly are. I honestly hadn't expected to see a big difference in picture quality. I was shocked at the immediate "punch" in picture depth, quality, and image that the Panny delivered. I have spent quite a bit of time and money (MUCH more money than time??) on my HT system and this unit was the perfect upgrade worthy of my system! If you're on the fence about this unit just do it. It's worth it!

Pros: Exceptional picture depth and quality!

Cons: A little pricey but you do get what you pay for

Crutchfield response on

3 of 3 found this helpful

The Best HDR Player You Will Find At This Price

Christopher from BEAVERCREEK, OH on 6/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

While you do pay a premium for this player, it's ultimately worth it. Every other player I have bought or looked at with Dolby Vision below this price point winds up being unreliable and suffers from regular playback issues like freezing and skipping. After watching a variety of disks on this player I can say I have had zero issues with it. To add to that, for the extra you pay compared to other players, you get analog audio, which I know several will appreciate. The big extra I enjoy though is the HDR optimizer. While it may sound like a gimmick feature at first, I was genuinely impressed with how well it brought out extra detail in HDR 10 content while still keeping the HDR impact intact. And if you don't like the default settings there's plenty of customization too. Its settings for bright viewing environments also work better than the default bright HDR settings on my TV. I highly recommend this player if you want to enjoy HDR Blu-Rays.

Pros: - Flawless playback - Dolby Vision and HDR 10+ support - HDR Optimizer is a game changer for HDR 10

Cons: - A bit pricey - Streaming apps are lacking compared to a dedicated device - Plastic Build

Crutchfield response on

4 of 4 found this helpful

Panasonic DP-UB820

Crutchfield customer from Nashville, TN on 6/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far very pleased with this 4K Blu-ray player. I've watched the first half of Superman and it overall looks and sounds awesome! Have been very pleased with Crutchfield as well!

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Good player. Critically missing remote button. Flip panel dumb.

Ryan from East Wenatchee on 6/22/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far no issues with the player itself. But, there is NO button on the remote to access a DVD's main menu screen. Something every other player has! To get to the menu, you have to go to the blu-ray player's configuration options menu, then scroll down to "menu". So 8 or so remote clicks for what should only take one. The pop-up menu and top menu buttons on the remote don't do it. If there was a direct remote code that I could enter on a smart remote, that would be fine, but there isn't (that I can find). Ridiculous. I like the readout on the front. Do not like the full width flip-down front panel. In a tight space, can interfere with smart remote IR extenders, and make direct attachment of IR emitters impractical. I don't understand why it's there.

Pros: Good output quality.

Cons: Missing remote "menu" button. Flip down front panel is pointless and troublesome.

Crutchfield response on

8 of 8 found this helpful

Great Value and Quality

Crutchfield customer from Aledo, TX on 6/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The picture quality is just great on this device. The ability to tune to the type of television is a big part of the sophistication in the unit. Excellent load time and start up, with no unpleasing delay. Great upscaling of both bluray and DVD media. I only wish it would play my audio DVD media to reduce one more device in the cabinet. But, overall, very happy with this machine.

Pros: Excellent video reproduction, and upscaling. Sophisticated 4K display compatibility options. High quality Digital to Audio codec handling.

Cons: Doesn't handle multi-channel audio DVD disks.

Crutchfield response on

1 of 1 found this helpful

Works

Crutchfield customer from Waukee, IA on 6/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

It works. Nothing bad and nothing good.

Pros:

Cons:

Crutchfield response on

1 of 9 found this helpful

This Panasonic is excellent

Crutchfield customer from Harleysville, PA on 6/18/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This unit has been stable and performs well. Picture quality is excellent and the UI is easy to maneuver. I'm glad I spent a bit more for a medium priced player.

Pros: PQ, UI, No menu diving to select Dolby Vision.

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Westminster, MD on 6/17/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great 4K UHD, up-scaling, with WiFi, Blu-ray Player!

Pros: Very good SD DVD up-scaling when watching on a 4K UHD screen.

Cons: Panasonic's included Remote could have been 'back-lit' for ease of button selection while watching movies in a darkened room.

Crutchfield response on

0 of 0 found this helpful

Best 4K Blue Ray Player on the market.

Crutchfield customer from Anchorage, AK on 6/16/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I thought that the 4k blue ray on my Xbox was enough but after encountering many issues with it and building my first proper home theather, I was in for a proper 4K blue ray player. Ended up getting this Panasonic UB 820 and I was blown away by the detail in sound and picture quality and all the features available, worlds apart from anything, no wonder people are calling it the best blue ray player on the market.

Pros: Everything

Cons: None

Crutchfield response on
Customer review photo

1 of 1 found this helpful

Excellent Player But...

Crutchfield customer from Harris, NY on 6/13/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a great 4k and HD Blu-ray player. More on DVDs to come. The picture and sound are excellent. It's a sturdy, quiet player. Suggest purchasing a smart 4k TV first. Otherwise, the HDCP 2.2 (4k copy protection) will give you headaches. There are not many apps. Prime, YouTube and Netflix are there but little else. If you already have a 4k smart TV you are okay. Stream from the TV. Also, some older DVDs and TV shows on DVD do not automatically stretch to fit the screen like they do on other players. If you can adjust picture size with your TV to remove black bars on the sides you are good to go. Also, Panasonic places it's remote buttons in locations that are different from Sony and Samsung remotes. Takes a little getting used to. I keep my HD Blu-ray player connected to play DVD's. Of course, you forget all of this when you watch a brilliant 4K movie with the latest in HDR and 7.1 sound. Steve Kindig's video and review are what sold me. In fact, he is the main reason I am a Crutchfield customer!

Pros: Great for 4k and HD Blu ray discs

Cons: Short on apps, TV shows do not fill the screen.

Crutchfield response on

4 of 5 found this helpful

Great player!

Crutchfield customer from Stoneham, MA on 6/10/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great PQ and really good audio via OLED and 5.1.2 setup. Had doubts about going back to disc based media, but now a convert. :-)

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Excellent player. The best deal for 4K.

Crutchfield customer from Jamaica Plain, MA on 6/9/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The best player I've had (so far) for 4K. So much more refined and easier to use than the Sony 4K player I had before. The HCX processor for upscaling dvd and Blu-ray seems pretty awesome, as well as the tone mapping that helps with the hdr on my tv. I really wish I just bought this originally. And as always: I really feel good about buying from crutchfield.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Get right out of the box

Crutchfield customer from Mukwonago, WI on 6/3/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I connected the DP UB820 to an older Samsung 55" tv and was very impressed with the picture. The set up was fast and easy, even figured it out without looking at the manual! The tray is quick to open and close which is one of my pet peeves. I hard wired the ethernet connection for streaming which was also easy to set up and use. Just received and hope to get many years of service from this unit, as with all things if it does not last the test of time short term reviews are useless.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Great Player

Crutchfield customer from Captain Cook, HI on 6/3/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Love the player although it took sometime configuring the settings correctly. Not correctly really, out the box and it will play fine, but there is a tremendous amount of tweaking one can do to set this up as you chose.

Pros: Super quiet

Cons: My only complaint is with the on-screen display. When loading a disc you get this box with the top bar appears to be highlighted as in the example above. It always creates doubt for me if the two bars below it aren't highlighted also, does that mean it isn't in 4k. Just a minor complaint but each time it starts me to thinking if it is set up correctly.

Crutchfield response on
Customer review photo

1 of 1 found this helpful

Great player, great price!

Crutchfield customer from Henderson, NV on 6/2/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I bought this player because it had great ratings and a lower price than other high end players. I originally bought this player from another retailer but guess what? I saved $100 on Crutchfield! I returned my player and bought one here.

Pros: Great price, awesome picture, sound and features.

Cons: Doesn't *feel* like a high end device, but it does perform like one.

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Bishop, CA on 5/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

excellent video and audio. not difficult to set up. my 2nd 4K player. had a Sony but sometimes it would stop all on it's own. This is a higher end player so I have great expectations for it. I like that it also has display on the unit, the Sony didn't. Also direct plug in to AC...no inline transformer.

Pros: listed above

Cons: none

Crutchfield response on

0 of 0 found this helpful

Fantastic replacement

Crutchfield customer from Lyford, TX on 5/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

The player does everything needed and provides true to life images and sound. Had a Denon DVD-3800BDCI for years and it finally gave up. I was hoping to find a comparable Blu-Ray player that would match what I had, and I found it. And the Panasonic is not only backwards compatible with my current system but will integrate seamlessly when I make the jump to 4K. System components include Denon 3808, Paradigm speakers in 5.1 configuration and a Pioneer Elite Pro151FD plasma tv. Couldn't be happier!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Raymond from Youngstown, OH on 5/27/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I was debating which 4 K blueray player was a better choice, Sony or Panasonic. Future proffing was a concern on my part and after many reviews and research, I chose Panasonic. I had a Samsung 4K player and Panasonic did a far more superior job which I recognized immediately. It fits well with my OLED C8. I believe you get what you pay for, in Panasonic I did.

Pros: Easy setup with no issues.

Cons: None.

Crutchfield response on

0 of 0 found this helpful

Great service and picture

Sonicpunk from East Rutherford, NJ on 5/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I ordered the Panasonic DP UB820 on Sunday evening and the package arrive Tuesday afternoon. How is that even possible?first off hats off to Crutchfield and there team for making ordering with such ease. Now back to the player itself. When I opened the boxing saw this player I was speechless at how beautiful It looked. Yes it is light weight and not constructed with heavy metal like the 9000 but I'm okay with that and understand that is how they kept the cost down. The machine has the same video processing as the higher end United and that is what was most important to me. After viewing a movie it did not let me down. The picture was amazing.

Pros:

Cons:

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from North Truro, MA on 5/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great machine.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Worth Every Cent

HIKENHI from Fresno, CA on 5/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I wasn't sure about spending this much on a UHD Blu-Ray Player, but after reading enough different reviews, I started to realize that the high end Sony models could not render the colors the way the Panasonic Models do and I'm pretty sure that's accurate after experiencing it for myself. I like the overall look of this unit and I especially like the feel of the contour of the remote in my hand, although I wish the menu return button was in the lower left like most remotes. The menus offer a lot of customization of the video and sound and especially the HDR features which is what these Panasonic UHD Blu-Ray Players are known well know for if you read the reviews. I'm running the video directly to my 2019 75" Samsung Q70 QLED 4K TV to not loose any of the Video Codecs which are more on par with my newer TV and less so with my older 4K Receiver. I'm using the ARC HDMI on the TV to return the Audio to my Yamaha Adventage 7.1 Dolby Atmos Receiver. I'm using 8k grade HDMI cables throughout to give the system as much available bandwidth as possible. I'm have 7.2 with Klipsch Reference Tower Speakers and my surround channels are elevated and focused down towards the viewer. I'm most impressed with my first UHD Blu-Ray player experience, "Mad Max Furry Road UHD," and I'm really glad I bought the Panasonic model. If you dump $7,000 into a Entertainment System, you don't want to the full experience by not being willing to spend a little more on a UHD Blu-Ray Player--Trust Me!

Pros: Quality

Cons: Price

Crutchfield response on
Customer review photo Customer review photo

1 of 1 found this helpful

Panasonic DP-UB820

Crutchfield customer from Akron, OH on 5/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

A Good Player set up was a breeze

Pros: very quiet, loads pretty fast

Cons: none yet

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Troy, NY on 5/11/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent improved both audio and video. Easy to use. Out performed our smart tv.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Burlington, MA on 4/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

It's been a Great 4K Blu-Ray player so far. Does a great job with upscaling regular movies to 4K quality. Well built! Great price! It loads disc's really fast and has plenty of bells and whistles that I haven't even had a chance to play with. Than you Crutchfield for the quick delivery!

Pros: Great product plenty of options and a great player for the money.

Cons: None!

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Venice, FL on 4/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great product and stats. Easy to set up etc. I have the Samsung 82" 8K TV I bought from Crutchfield and love it. The con I have is when using NetFlix on this device it does not show Ultra 4K HD format available as my Samsung's TV Netflix option which does provide that Ultra 4K HD option on movies and programs. That being said great product.

Pros: Excellent stats. Easy set up and great sound production with the latest sound fields like Atmos etc.

Cons: Does not give you the option or availability to choose on their NetFlix app Ultra 4K HD movies .

Crutchfield response on

0 of 0 found this helpful

Panasonic DP-UB820

Crutchfield customer from Glen Oaks, NY on 4/26/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very happy with this purchase. Beautiful picture, amazing audio and very easy to set up.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Why Did I Wait So Long

Crutchfield customer from Grand Blanc, MI on 4/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I kept putting off buying this player. I currently have a Sony UPB-X820 which played 4K disks with great clarity. I purchased a Sony Bravia TV and the player in December of 2017. Both units were supposed to receive a Dolby Vision firmware upgrade. The TV was capable of the upgrade but the X800 player was not. After reading that the upgrade couldn't happen because of the internal chip I made the decision to buy the DP-UB820 with Dolby Vision. The UB820 plays disk videos with awesome clean and clear picture. It up-scales DVDs and regular Blu-ray disks impressively. Whether the movie is using HDR or Dolby Vision the picture really jumps off the screen. I also like the feature of being able to add a 4K 3840x2160 picture of your choice as the player background. JPG file works, PNG files don't and I didn't try Bitmap files. I've owned this unit for 2-1/2 weeks and I'm both impressed and very satisfied. One thing that is disappointing is this unit WILL NOT PLAY lossless audio from an external HDD storage. The video plays fine but without audio. Files like MKV files ripped with lossless audio won't play. They do play through my Plex app on my Roku device. Don't let this oversight by Panasonic stop you from buying this player. Thank you to Crutchfield for passing on the discounted refund to me two weeks after my purchase. That was a bonus.

Pros: Awesome picture Dolby Vision and HDR Up-scales DVDs & Blu-rays Awesome sound transfer as well.

Cons: Doesn't play lossless audio for an external HDD storage. MKV files with lossless audio will play WITHOUT sound.

Crutchfield response on

3 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Cherry Hill, NJ on 4/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I upgraded from an older Sony player from 2012, so I was expecting the 820 to be better, and it is. I think the only thing I changed was to set sharpness to +1. Oh, and display type to High Luminance LCD to match my Vizio PX-75. I've watched a few 4k HDR movies, and the picture is amazing. The BBC's Planet Earth II is stunning.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Satisfied but not Overwhelmed

Crutchfield customer from New York, NY on 4/22/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

My Oppo 103 player was a reference standard for A/V quality and I purchased the UB820 to take advantage of the display capability of my new 4K TV. There is a subtle (not remarkable) improvement in picture and sound quality playing blu-ray discs, just as I found a subtle (not remarkable) improvement in picture quality upgrading from my 2K to 4K TV. Hoped to take advantage of the upgraded video processing to stream, but pic and sound are no better than via my 4K Fire Stick. The non-backlit remote and clunky/slow internet interface both disappoint. 4K quality via streaming leaves me wanting: it does not approach what one gets from a disc, where the real magic of 4K lies. I prefer films on disc, and other than investing in more than a handful of UHD discs for my library (not likely), the market for UHD rentals is not good. Netflix does not offer them, nor will they. Dilemma: as 4K disc sources are limited, do I need to spend this much to only somewhat enhance my viewing experience? I was going to return the player but as it just went on sale, the savings realized through serendipitous timing make my purchase more palatable. Game changer? No. Enhancements to my previous setup? Definitely, but at a price, with a compromise on convenience (that remote).

Pros: Enhanced picture and sound

Cons: Non-backlit, clumsy remote

Crutchfield response on

6 of 14 found this helpful

This is the one you want

Brett from Carlisle, PA on 4/5/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is without a doubt the best 4K player available today! It loads faster than anything else I've used and the picture quality is outstanding. Many reviews are critical of the supplied remote and I agree. It's cluttered and cheap. There are a few streaming media apps but if you have a television worthy of this player, it already has the same apps and they probably perform better there.

Pros:

Cons:

Crutchfield response on

2 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Middle River, MD on 3/1/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

It's great so far.

Pros:

Cons:

Crutchfield response on

0 of 6 found this helpful

Buy it, you won't regret it

Tim from Oxford, MA on 2/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

After careful review of many articles from crutchfield and many other forums I decided to spend the extra 200 or so and step up to the UB820. Without question, or doubt it was the right decision. This is a phenomenal player. The fact that it handles all of the competing HDR formats, is one thing, if you decide to get this unit, the picture if produces will blow you away. From your favorite movie to your 20 year old DVD of Elmos world upscaled to 4k which your daughter squeals with joy over, its amazing. Picture, sound, upscaling, HDR. Its great. On the negative side, the app interface is garbage, but who is buying this for streaming? I didn't, if I had i would have deducted stars, because its terrible,so if you plan to use it as a primary streaming platform its not built for it. This is an awesome 4k player, with a ton of features for playing discs. The options and menus can be overwhelming at first but that's just due to the power of this amazing player. If you want a 4k uhd player that can handle all of the HDR formats, and spit out great audio, and upscale like a beast, buy this now.

Pros: All the HDR Amazing upscaling Amazing quality Exceptional benefit for cost

Cons: Streaming interface is not good Netflix button on remote is annoying

Crutchfield response on

12 of 13 found this helpful

Panasonic DP-UB820

Crutchfield customer from Lenoir City, TN on 2/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Outstanding image from THIS PLAYER, BLURAY DISC LÒK LIKE 4k and even regular DVD look great on my 120in screen. Am using EPSON 5040Ub projector. It outshines my Oppo 203 (just wish it had a stretch mode for anamorphic movies) it would be perfect) could use better remote, have ordered one for 23.00 dollars. Would still recommend this player for anyone who wants awesome image. I'M REALLY PICKY SINCE I USED TO BE A THEATER PROJECTIONIST AM PLEASED WITH IMAGE THE FOLKS AT CRUTCHFIELD ARE HELPFUL AND KNOW THEIR PRODUCTS Does a great job with HDR ON 4k disc

Pros:

Cons: Wish Panasonic had include d stretch mode

Crutchfield response on

5 of 6 found this helpful

Great player

Crutchfield customer from Tipp City, OH on 2/20/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very good picture and great sound,best DVD player I have ever owned

Pros:

Cons:

Crutchfield response on

2 of 4 found this helpful

Best 4K Player for the Money

David from Glendale, AZ on 2/18/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I purchased my Panasonic DP-820 after reading many reviews, and ratings. My decision to buy this unit was based on the numerous features and a reasonable price. I would recommend this product to anyone using a 4K TV.

Pros: None

Cons: Setup took some time

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from South Haven, MI on 2/16/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far, the player works really well. I'm not a huge fan of the app structure, but I don't really use that function on the player anyway. I replaced a Samsung player that would spontaneously go into sleep mode with this one, so I am happy with the purchase.

Pros:

Cons:

Crutchfield response on

4 of 4 found this helpful

Excellent

Crutchfield customer from Wiloughby Hls, OH on 2/16/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great player, modest upgrade over Sony X700, both are great at their respective price points.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

What a Product and what a price.

mirco from Fargo, ND on 2/1/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a great player with all the bells and whistles . Incredible price.

Pros: Simple to operate and simple to set up. Incredible Picture

Cons: None

Crutchfield response on

1 of 2 found this helpful

Awesome but complex

Crutchfield customer from Palm Springs, CA on 1/30/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This player is awesome. My only negative is that the menu is complex and you must spend time with the manual (it's on the internet) to set it up. It's far from "plug and play." The analog 7.1 outputs work well and are perfect for the home theater system that doesn't have HDMI audio capability. Crutchfield's support is unsurpassed and their service is beyond perfect. You can feel comfortable knowing they will back you up if you need them.

Pros: Wonderful and accurate picture and sound. Has analog 7.1 audio outputs. Slim profile and stylish.

Cons: Complex menus that require setup before this machine will work for a particular configuration. Far from "plug and play."

Crutchfield response on

8 of 8 found this helpful

Panasonic DP-UB820

Crutchfield customer from Lake Mary, FL on 1/24/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great picture.

Pros:

Cons:

Crutchfield response on

0 of 5 found this helpful

Panasonic DP-UB820

Crutchfield customer from San Antonio, TX on 1/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

great replacement for my oppo

Pros:

Cons:

Crutchfield response on

0 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Galloway, NJ on 1/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy set up. Great DVD and Blu ray video. Connected the audio to my receiver with an optical cable and can now listen to my music cd's .

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Panasonic DP-UB820

James from Deatsville, AL on 1/12/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Does everything I need it to do. Delivers all the current HDR flavors without any problems. Lack of a proper manual in the box is unfortunate. I had to download the full manual to get all the settings right This is not a just plugin and play out of the box. It has lots of features that possibly need to be set, depending on the TV used. I plugged mine into a LG OLED65C9PUA and the sound HDMI into my Sony AV receiver. Make sure you use the proper HDMI cables also. In the end, I am enjoying the best video from 4K Blu-ray discs. I am not using any of the included apps (NETFLIX, etc.). I have an Apple TV 4K for that.

Pros: Once set up with your LCD/OLED, it gives an outstanding video experience.Highly recommend.

Cons: Lack of a full manual in the box.

Crutchfield response on

9 of 11 found this helpful

Panasonic DP-UB820

Crutchfield customer from Naples, FL on 1/10/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

An excellent product. The 4k movies we use it for are amazing.

Pros:

Cons:

Crutchfield response on

2 of 5 found this helpful

Panasonic DP-UB820

Crutchfield customer from Kyle, TX on 1/8/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

HD optimizer is a game changer for anyone using a projector or oled tv. Excellent upscaling. Great picture quality. Great audio quality. I highly recommend the 4K player for any high end ht system.

Pros:

Cons:

Crutchfield response on

2 of 3 found this helpful

Panasonic DP-UB820

Crutchfield customer from Loganville, GA on 1/5/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This unit has brought our large screen to life ! From 3D to 2d would buy again !!

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Panasonic DP-UB820

Crutchfield customer from Woonsocket, RI on 1/2/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Best DVD player I"ve ever owned!! With the Sony XG950 I can now watch HDR content at the brightness level I need! Also very sophisticated menu system too play with. All Good!!

Pros:

Cons:

Crutchfield response on
Customer review photo Customer review photo

3 of 4 found this helpful

The one to buy!!!!!!!

Crutchfield customer from Pinellas Park, FL on 12/31/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Unit is a great player!! have been using for a couple of weeks with no problems what so ever. Does a great job with up conversion and is at a great price, Crutchfield is the one to buy from.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Great unit with support for all HDR standards

Crutchfield customer from Bellevue, WA on 12/30/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Replaced my Samsung UHD player for this one because I wanted support for all HDR standards. So far I've been really impressed with the quality and ease of use of this unit. I also appreciate the ability to show full stats (bit rate, color depth, etc) for any media being played. Highly recommended!

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

good player

Crutchfield customer from French Lick, IN on 12/30/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

seems to work well enough, however, i'm unable to comment on the advanced features at this time. i am using the player in an older system, so it is currently operating in a downscale compatible mode if you will. it is connected to an older NAD receiver and an older sharp aquos flatscreen. neither will accept the new hdmi 3.2 functions. i wanted to purchase this prior to upgrading my system because i read that disc players are being phased out for streaming services. since i live way out in the woods, and can only get DSL internet service i wanted to purchase a quality player while they are still available. i guess the only downside so far was where it is made. i was surprised to find this was made in china, not japan. because of that, i opted for the extended service plan.

Pros:

Cons:

Crutchfield response on

5 of 7 found this helpful

Exceptional Blu-ray Player

Crutchfield customer from Toa Alta, PR on 12/23/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far excellent Blu-ray player, it work better than I imagine, Now that i got a QLED 4K TV this is a most player with a lot of features to increase the quality of every contents. I am very happy with my new player and I highly recommended.

Pros: It has Streaming apps build in. It plays media from HDD of a lot of format. It has a lot of feature to increase the calibration of the TV It is very fast and easy to work with. It has a great upscale capability for old media with less resolution.

Cons: Do not recognize some subtitles format. To play Analog Music need to disable the HDMI output.

Crutchfield response on

3 of 4 found this helpful

Wow, will I ever go to a movie theater again?

Crutchfield customer from New Orlean