Your cart
Chat
Contact us
Close contact box
Connect ID #
232 846 482 4
Connect ID #
232 846 482 4
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?

For Tech Support, call 1-888-292-2575

All web chat conversations are recorded. We use automated technology to connect you with an Advisor and to answer some common questions. If you do not consent, please do not continue with chat assistance.

Thank you, !
Our conversation will be emailed to
Chat Advisor Image

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  
Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Customer Reviews

Discontinued item

Sennheiser HDR 120

Extra headset for RS 135-9 wireless headphone system

MFR # 009931

Sennheiser HDR 120

Sennheiser HDR 120

Extra headset for RS 135-9 wireless headphone system

MFR # 009931

24 reviews
View this product

Excellent headset, but prone to failure after warranty expires.

Ferenc from Short Hills, NJ on 11/17/2022

Verified customer (What's this?)
Verified employee review (What's this?)

This is an excellent headphone, this is my third one. Unfortunately, the first two have failed in the same way after a few years: one side went dead; the first on the right, the second on the left. So i had to periodically buy a replacement. Other than this problem, the quality is first class, which is why I stay with the brand. The stand is still the original, working fine.

Pros: Great sound, comfortable fit

Cons: Tends to go half-mute after a couple of years.

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

Jenette from Olathe, KS on 9/27/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Product is what I expected it to be. I was thankful to find a replacement instead of having to buy the whole thing again.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

Charles from Meadows Place, TX on 9/25/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Excellent product for the price. Sound quality is impressive, this is my third purchase after many years as a satisfied customer.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

Crutchfield customer from McMurray PA on 6/5/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Great job receiving it Customer rep from Norton VA was fantastic- she was extremely helpful

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

Crutchfield customer from VA on 5/3/2022

Verified customer (What's this?)
Verified employee review (What's this?)

We had a spare base for these headphones laying around, so I went ahead and got the headphones to use with it. I'm no audio connoisseur so all I can say on that front is that they sound perfectly fine to me, I have no complaints against the audio quality. What I am picky about is comfort, and admittedly the on-ear design does get a little bit sore after a while, but I appreciate that they don't get hot like over-ear headphones tend to. They're also super lightweight, which is especially noticeable since my other headphones are so heavy that my neck starts getting stiff within an hour of putting them on. I purchased mine open-box and haven't noticed any defects at all, physical nor functional. There was a faint buzz at first, but it turned out to be because I'd carelessly put the base on a metal shelf, and I haven't noticed any issues at all since moving it. My father's been using these headphones for years and years, and I'm looking forward to doing the same.

Pros: lightweight, not hot, good audio

Cons: uncomfortable for longer periods of time

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

Imelda from Saint Charles, MO on 4/21/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Good quality. Set up was easier than simple!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sennheiser HDR 120

John from Houston, TX on 4/14/2022

Verified customer (What's this?)
Verified employee review (What's this?)

This enhances the quality of life by allowing excellent sound for hearing what I had missed in the past. I have two, and alternate them as needed. In my 80s, my selected TV programs and my laptop are essential to avoid "senior moments" and allow great massage to a brain that enjoys learning.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Wireless Headphones

Crutchfield customer from Katy, TX on 11/22/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Works perfectly with my existing wireless system

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Very happy with HDR 120

Crutchfield customer from Aiken, SC on 10/10/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Comfortable, light wt & very good sound.

Pros:

Cons:

Crutchfield response on

1 of 2 found this helpful

Sennheiser HDR 120

Crutchfield customer from Statesville, NC on 6/9/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I love the headphones...I just wish I could raise the volume just a wee bit more

Pros: Good product, respected name, fair price

Cons: Easy to slide off your head, volume needs to be higher

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120

Crutchfield customer from Tempe, AZ on 3/28/2021

Verified customer (What's this?)
Verified employee review (What's this?)

I've bought several of these over the years and now they're getting a little hard to find. Really good sound, quite comfortable, easy to set up.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120

Crutchfield customer from Stuart, FL on 12/25/2020

Verified customer (What's this?)
Verified employee review (What's this?)

excellent product fast service

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120

Crutchfield customer from Trujillo Alto, PR on 11/24/2020

Verified customer (What's this?)
Verified employee review (What's this?)

se aparea bien sencillo y rapido

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

charging

Crutchfield customer from Puyallup, WA on 9/25/2020

Verified customer (What's this?)
Verified employee review (What's this?)

We have a little problem with one of the head sets. You put it on the aCrutchfield. charge and it won't charge unless I hold it down with my fingers. I will contact crutchfield. Other then that we live them.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120

Crutchfield customer from Crossville, TN on 9/14/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Excellent product. have two now so a friend can enjoy the sound and benefits of this product. Helps me also because I have hearing problems.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120

Crutchfield customer from Spring, TX on 9/10/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Good product. Has about a 5 year life.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sennheiser HDR 120 EXCELLENT

Crutchfield customer from Norman, OK on 8/27/2020

Verified customer (What's this?)
Verified employee review (What's this?)

HEADPHONES ADVERTISED AS REFURBISHED, BUT WHEN WE RECEIVED THEM, THEY LOOKED BRAND NEW. WIFE IS "VERY" HAPPY WITH THEM.

Pros: EXCEPTIONAL QUALITY

Cons: NONE

Crutchfield response on

2 of 3 found this helpful

Sennheiser HDR 120

Crutchfield customer from Zumbrota, MN on 4/9/2020

Verified customer (What's this?)
Verified employee review (What's this?)

Tina was very helpful in answering our questions. She was able to look up whether the new head set would work with our 'old' docking station. It does.

Pros: We were happy to be able to buy a head set only.

Cons: No problem.

Crutchfield response on

2 of 2 found this helpful

It delivers ....

Alan from Burlington, VT on 1/9/2019

Verified customer (What's this?)
Verified employee review (What's this?)

It does what it is supposed to do. All I ask for.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Sennheiser HDR 120

Crutchfield customer from Marco Island, FL on 1/29/2018

Verified customer (What's this?)
Verified employee review (What's this?)

Good quality sound for price. Headset is top heavy and will try to slide off if you lower your head. The documentation and illustrations are a bit weak. Crutchfield support is excellent.

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Sennheiser HDR 120

Nancy Hearn from Memphis, TN on 11/6/2017

Verified customer (What's this?)
Verified employee review (What's this?)

Replacement set arrived in excellent condition, set-up easy to install, reception perfect, and now enjoying hearing TV programs without difficulty. Instructions for returning items easy to follow and complete. Return mailed 11-6 for credit. Thank you for all the assistance you provided. wonderful product.

Pros: see above rate this product as 5 stars

Cons:

Crutchfield response on

4 of 6 found this helpful

great clear sound

Chris from Charlottesville, VA on 6/13/2017

Verified customer (What's this?)
Verified employee review (What's this?)

Great sound and the distance you can go from the charging base and still have a clear signal is fantastic. Buy them.

Pros: Long distance from base and still a great signal.

Cons:

Crutchfield response on

3 of 3 found this helpful

Sennheiser HDR 120

Crutchfield customer from Monon, IN on 3/26/2017

Verified customer (What's this?)
Verified employee review (What's this?)

We ,a small congregation are enjoying this product in our chapel for some of our hearing impaired members .They are great and we are overjoyed to be able to hear from the pulpit, some of us for the first time. We contacted Crutchfield and explained our problem to Zac and he recommended these Headphones and transmitter and they work great. Thank you Crutchfield, and to Zac from the Rensselaer Branch of the Church of Jesus Crist of latter Day Saints In Rensselaer Indiana. Also thank's to the maker of these fine electronic miracles Sennheiser.

Pros:

Cons:

Crutchfield response on

7 of 7 found this helpful

Peace in the Family

Lloyd and Judy from Seattle, WA on 1/22/2017

Verified customer (What's this?)
Verified employee review (What's this?)

We love the headset we purchased. It was to replace the original headset we had for the wireless head phone my husband uses to watch television.. You see, he is hard of hearing and must have the sound on the TV up very high to hear anything. A friend whose husband had the same problem passed the set on to us after he passed away and it has been as life saving for me as it was for her. What is really neat is he can do other things (like the dishes) and not lose his place in his show because the headphones work in what ever room he is in. We really like it - it keeps peace in the family!!!

Pros:

Cons:

Crutchfield response on

10 of 10 found this helpful

TOP
Compare the sound