Chat
Contact us
Close contact box
Connect ID #
095 286 473 3
Connect ID #
095 286 473 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Customer Reviews

Garmin DriveSmart™ 65 with Amazon Alexa

Portable navigator with 6.95" display

MFR # 010-02153-00

Garmin DriveSmart™ 65 with Amazon Alexa

Garmin DriveSmart™ 65 with Amazon Alexa

Portable navigator with 6.95" display

MFR # 010-02153-00

1 review
View this product

Featue packed, but NAV accuracy has me concerned

Crutchfield customer from Jackson, MO on 11/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

A combination of tiring of paying for factory map updates, factory bluetooth and cd changer expiring on factory system had me looking at alternatives. The Garmin almost perfectly covers my stock NAV screen, provides free map updates, hands free calling (Ok but weak volume modulation compared to other streamed apps), and great streaming alternatives through the phone. Sure, could use a phone but the large dedicated screen, wireless connection to phone and Alexa integration make it a much more user friendly experience, albeit with some study of the online (printable) manual to gain best functionality. Screen has way better resolution than factory Nav on my older MDX - next move to purchase wireless camera to upgrade the poor factory camera. As far as navigation, there are a few quirks. My wife works at a largehealth facility in our mid-size town - amazingly the street address was not in the database, but the location pulled up by name through the Foursquare database. Traveling to St. Louis, the voice prompt failed to warn me of a pendingexit at perhaps the largest interstate junction in the city. Hence the 4 star rating - hoping those are anomalies and not indicative of the overall nav experience.

Pros: Alexa, good voice command recognition, outstanding screen, decent hands free calling

Cons: Nav database not as accurate as Google maps so far, volume a little weak on hands-free calling.

Crutchfield response on

0 of 0 found this helpful

TOP