Chat
Contact us
Close contact box
Connect ID #
310 555 744 3
Connect ID #
310 555 744 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Sony WH-1000XM2

Over-ear Bluetooth® wireless noise-canceling headphones (Champagne Gold)

Item # 158100XM2C

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists.

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists.

Discontinued item
6 questions - 13 answers

Item # 158100XM2C

About the Sony WH-1000XM2

Top-shelf noise-cancelers  

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists. They are definitely one of my go-to recommendations for both travel and everyday use. Sony's flagship noise-cancelers have great sound, sharp looks, and a snug, comfortable fit. Plus you get custom control over the level of noise cancellation.  
Sony WH-1000XM2 folded up

The Sony WH-1000XM2 wireless noise-canceling headphones fold up neatly for travel.

Top-shelf noise-cancelers  

You'll find the Sony WH-1000XM2 wireless noise-canceling headphones on many "best-of" lists. They are definitely one of my go-to recommendations for both travel and everyday use. Sony's flagship noise-cancelers have great sound, sharp looks, and a snug, comfortable fit. Plus you get custom control over the level of noise cancellation.  

Completely personalized noise cancellation

Sony has used adaptive noise cancellation for a while now, and I've always found the circuitry very effective. It takes your surroundings into account, then adjusts the level of noise cancellation. But their "next-gen" circuitry goes one step further. 

The WH-1000XM2 includes special on-ear sensors that can detect whether you are moving or standing still — and even if you're wearing glasses or not. Another sensor monitors barometric pressure. So now Sony can serve up noise cancellation that's optimized to the height of your in-flight plane.

Plus, you can download Sony's Headphones Connect mobile app for direct control over what noises you let in or keep out. 

A convenient way to hear others 

You can even choose to let in important ambient noise or voices. Temporarily turn off the noise-canceling technology by simply placing your hand over the right earcup. Tiny mics will pick up external sounds and voices.  

Sony's quick attention feature

When it's time to place a drink order, just put your hand over the right earcup.

Special aluminum-coated drivers

These headphones are designed to deliver maximum detail from your music. The 40mm drivers have a strong-yet-light aluminum-coated diaphragm. It can respond rapidly and retain its shape, for accurate sound with a clear, detailed midrange. Specially designed vents in the earcups allow air to pass through, accentuating the bass.

And with the Headphones Connect app, you can dial-in the sound signature to meet your preference.

Higher-quality streaming

Music plays wirelessly from your Bluetooth-equipped phone or portable player. Sony's included an advanced form of audio coding called "aptX-HD®," for improved sound quality with devices that support this technology.

And for the best in wireless sound, you can use these headphones together with a Sony High-res Walkman. This pairing takes advantage of Sony's LDAC technology, which allows the wireless signal to retain all the musical detail that gives a song personality.

30 hours of battery life and touch control

When fully charged, you can expect up to 30 hours of wireless listening with noise-cancellation turned on. You can toggle this feature on and off using the snappy touch-sensitive panel on the right earcup. It's also great for controlling music, volume, and calls with a simple tap or swipe of your finger. 

READ LESS

Product highlights:

  • closed-back, over-the-ear headphones
  • dynamic 40mm drivers with an aluminum-coated, Liquid Crystal Polymer diaphragm for powerful, accurate sound
  • Bluetooth 4.1 connectivity for wireless music listening and phone calls with compatible smartphone
    • aptX-HD® and AAC decoding provides high-quality music streaming from compatible devices
    • LDAC Hi-Fidelity wireless music streaming from compatible sources
  • S-Master® HX amplification offers detailed playback of wireless music
Adaptive Noise Cancellation:
  • active noise cancellation circuitry adjusts to the level of external sound
  • free Sony Headphones Connect app for Apple and Android lets you adjust settings
    • customize the sound and manually choose the level of noise cancellation
  • Adaptive Sound Control uses movement sensors to adapt noise cancellation
    • detects whether your running, walking, standing still, or riding in car (app required)
  • barometric pressure sensor
    • optimizes noise-canceling and sound to your altitude when in flight
Easy Controls:
  • NFC-compatible for one-touch Bluetooth pairing with compatible devices
  • earcup touch controls let you answer calls, play/pause music, skip tracks, and control volume
  • quickly turn off noise-canceling by covering right earcup with hand
  • built-in microphone for making calls with a smartphone
General Info and Specs:
  • built-in rechargeable battery offers up to 30 hours of wireless use with noise cancellation
    • 10 minutes of recharging provides enough power for 70 minutes of listening
  • includes USB cable for charging and miniplug cable for wired use
    • airline adapter included for in-flight entertainment systems
  • portable folding design with carrying case included
  • frequency response: 20-40,000 Hz
  • weight: 9.7 oz.
  • warranty: 1 year
  • Our 60-day money-back guarantee
  • MFR # WH1000XM2/N

What's in the box:

  • Over-ear wireless headphones (champagne gold)
  • 60" Audio cable (straight 3.5mm plug on one end and a right-angled 3.5mm plug on other end)
  • 20" USB charging cable (Type A USB on one end and a Micro-B USB on other end)
  • Airline adapter (single female 3.5mm to dual male 3.5mm)
  • Zippered storage case
  • Reference Guide
  • Operating Instructions
  • Limited Warranty (US & Canada)

Featured video:

Customer reviews

Loading reviews...

Sony WH-1000XM2 reviews

Average review:

77 reviews

Thanks for submitting your review

Filter by rating

Customer photos

Sort reviews

Sort by:
Items per page:
View page:

Verified customer (What's this?)
Verified employee purchase (What's this?)

Pros:

Cons:

Crutchfield response

<< >>

More details on the Sony WH-1000XM2

Mark G.

Features & specs

General
Fit Style Over-the-ear
Earcup Type Closed
Earcup Width x Height 3.147" x 3.982"
Noise-canceling Yes
Bluetooth Yes
Bluetooth Version ---
Mic For Taking Calls Yes
Voice Assistant Access
Amazon Alexa No
Google Assistant No
Siri No
Connectors
3.5mm No
1/4" No
Lightning No
4.4mm balanced No
XLR4 balanced No
2.5mm No
Other None
Specs
Frequency Response 4-40k Hz
Sensitivity 103 dB
Impedance 46 Ohms
Weight 9.8 ounces
Cord Length 60"
Parts Warranty 1 Year
Labor Warranty 1 Year

Product Research

Features

Overview: The Sony WH-1000XM2 Wireless Noise Cancelling Headphones have all of the latest features in wireless headphones for the best experience in personal listening. With Digital Noise Cancellation, Adaptive Sound Control, and Touch Sensors on the earcups, the headphones make it easy to get the sound you want from your digital music files. The headphones include an audio cable for wired listening, airline audio adapter, a USB charging cable, and a zippered storage case.

Bluetooth/NFC: The 1000XM2 has Bluetooth 4.1 for wireless listening from your smartphone, tablet, or Bluetooth music player. Compatible profiles include A2DP, AVRCP, HFP, and HSP, with SBC, AAC, LDAC, aptX, and aptX HD codecs. LDAC transmits approximately three times more data than conventional Bluetooth, with a maximum transfer rate of 990 kbps for exceptional sound quality. For NFC-enabled devices, you can easily pair to the headphones by simply touching the device to the N-mark on the left earcup of the headphones.

Digital Noise Cancellation: The headphones are equipped with built-in microphones on the top of the earcup that captures outside noise and sends and equal-but-opposite cancelling signal to the unit. You'll be able to hear more of your music and less of the outside distractions. The Sony Headphones Connect app has a Noise Cancelling Optimizer that takes into account the shape of your face, whether or not you wear eyeglasses, even the atmospheric pressure, to make the noise cancelling effect even better.

Adaptive Sound Control: Sony's Adaptive Sound Control can detect your activity and adjust the sound settings to you. When traveling, you can immerse yourself in your music with the highest level of noise cancellation. If you're walking, the noise cancellation adapts so you can stay aware of your surroundings while listening to music. While waiting, such as in an airport or train station, the noise cancellation is reduced so you can hear important announcements. These settings can be customized to your personal tastes in the Sony Headphones Connect app.

Sony Headphones Connect App: The Sony Headphones Connect app gives you control over the sound of your headphones right on your smartphone or tablet. In addition to Adaptive Sound Control and Noise Cancelling Optimizer (mentioned above), the app's Sound Position Control lets you choose the direction from which you hear your music (Front, Front Right, Front Left, Rear Right, or Rear Left). You can select from available presets for the Surround VPT and Equalizer features, control your music (play/pause, skip forward/backward, fast forward/backward), and set the Clear Bass and DSEE HX (high range compensation for compressed music files) levels. The Sony Headphones Connect app is compatible with iOS devices (iOS 9.0 or later) and Android devices (Android 4.4 and up).

Google Assistant: The Sony Headphones Connect app now gives you access to Google Assistant. To set up the Google Assistant, you will need to use the app to change the function of the NC/Ambient button on the left ear cup from Ambient Sound Control to Google Assistant. To use Google Assistant, just press and hold the NC/Ambient button and speak. You can ask it to play music, dial and answer calls, reply to messages, find out the weather forecast, and remind you about appointments, birthdays, anniversaries, and when to pay bills.

Touch Controls: Using the touch-sensitive panel on the outside of the right earcup, you can easily control all your music and calls. Volume is controlled with up or down swiping motions, while music/call controls utilize tapping and forward or backward swipes. The Quick Attention feature lets you instantly mute the audio by placing your hand over the touch pad so you can hear an announcement or conduct a conversation without removing your headphones.

High Resolution Audio: The headphones are compatible with Hi-Res Audio, allowing you to hear all of the subtle details of your music. They have powerful 40mm aluminum-coated Liquid Crystal Polymer diaphragms that can reproduce low bass notes and ultrasonic highs up to 40kHz. For true Hi-Res audio reproduction, the included 5' audio cable must be used in a wired connection to your Hi-Res-capable playback device.

Rechargeable Battery: The Sony WH-1000XM2 over-ear headphones are equipped with a 3.7-volt Lithium-Ion rechargeable battery to power the Bluetooth and ANC functions. The battery fully charges in approximately 4 hours via USB using the included Micro USB cable. With a 10-minute Quick Charge, you can get about 70 minutes of music playback. (See battery life estimates below in Specifications.)

Specifications:

  • Frequency Response:
    • Wired: 4Hz to 40kHz (with or without NC)
    • Wireless: 20Hz to 20kHz (44.1kHz sampling); 20Hz to 40kHz (LDAC 96kHz sampling, 990 kbps)
  • Sensitivity: 103dB/mW (wired, NC on); 98dB/mW (wired, NC off)
  • Impedance: 46Ω (wired, NC on); 14Ω (wired, NC off)
  • Full Charging Time: approx. 4 hours
  • Battery Life (estimated):
    • Music Playback: 30 hours (NC on), 38 hours (NC off); 70 minutes (after 10 min quick charge)
    • Communications: 30 hours (NC on), 38 hours (NC off)
    • Standby: 40 hours (NC on), 200 hours (NC off)
    • Noise Cancelling with Headphone Cable Connected: 40 hours
  • Dimensions:
    • Earcups: Width 3.147" Height 3.982" Depth 2.006"
    • Headband: Width 1.058"
  • Weight: 9.8 ounces (w/o cable)

Loading accessories...

Customer Q&A

6 questions already asked

Q
How comfortable is the WH-1000xM2 headphone for longer term use (e.g. more than 4 hours)?
[ Marcus  Jul 28, 2018 ]
2 answers
A
I used this headphone for more than 4 hours at a time during my flight to Japan from Dallas and back primarily for noise reduction and when watching movies. Very comfortable. I am really pleased with it and always have it with me for long flights.
[ AlexC  Jul 31, 2018 ]
A
I found the Bose slightly more comfortable over extended use scenarios. That said, these are very comfortable and I have a wide head.
[ Grant  Jul 30, 2018 ]
Q
Does anyone know the specific aux cord this comes with?
[ What aux cord  Jul 05, 2018 ]
2 answers
A
3.5 mm (1/8") stereo (TRS) 90 degree male to straight male. Length is ~ 1M
[ Gregory  Jul 11, 2018 ]
A
It's just a standard male-male headphone cord - iPhone plug size on both ends.
[ Caleb  Jul 10, 2018 ]
Q
Can I connect these headphones to two Bluetooth devices simultaneously? So, for example, if I'm streaming music from my laptop, I can take a call from my phone without disconnecting from the first device? I know some of the Sennheisers and the V-Moda Crossfades have this feature.
[ Chris  Jun 12, 2018 ]
1 answer
A
Ya you connect to two Bluetooth devices simultaneously. But if your laptop runs on Windows 8 operating system this function doesn't work. I had to disconnect from my laptop and then connect to my mobile to receive calls. But it works all fine with my Windows 10 OS and iOS device. Can listen to music on my laptop and receive call on my phone.
[ BENAKA  Jun 12, 2018 ]
Q
Will noise cancelling work, with power, but using a wired connection? When on planes, or using my older iPod which doesn't support bluetooth, I would still like to use the noise cancelling feature. The Sony manual isn't very clear on this, and I've seen both 'yes' and 'no' answer searching various forums on the internet.
[ Wayne  May 14, 2018 ]
3 answers
A
Using noise cancelling with a non Bluetooth (ie wired) connection is possible. NC has its own hardware button to toggle its mode. The only word of caution is that I found that the ear cups are not very wide, causing discomfort when I wear it for longer than an hour or so...not ideal for long plane rides. And I don't have particularly large ears. I returned these and purchased the QC 35 II instead. The Sony has slightly better noise cancelling performance, probably due to the feature that lets you calibrate it for your environment on demand, but that's not worth much if I can't wear it for extended periods of time.
[ Nischal  May 21, 2018 ]
A
I wasn't 100% sure so I just tried it myself and it works 100% correctly, even holding your hand over the right ear enables you to talk to someone just like it does on Bluetooth
[ David  May 21, 2018 ]
A
Yes, the noise canceling will work, with the power on, through a wired connection. For example I've used the wired connection on airplanes. Noise cancelling works great.
[ Minoru  May 21, 2018 ]
Q
I have Bose Bluetooth headphones and am disappointed in the lack of volume. How is the volume on the Sony XM2?
[ Gblake  Feb 17, 2018 ]
4 answers
A
The volume was initially low for me until I used the actual headphones to turn up the volume, since then I have not encountered that bug again and the volume is plenty loud
[ David  May 21, 2018 ]
A
I bought the XM2 in December and I am also disappointed with the lack of volume when listening over Bluetooth. If i connect physically with the attached cable and leave the headphones turned on, I can achieve a decent volume level, but it defeats the purpose of buying wireless headphones in the first place.
[ Richard  Feb 19, 2018 ]
A
Obviously a personal preference. However, my wife has told me to turn the volume down because it was disturbing her! These headphones seem to me to go loud enough that i am concerned about damaging my hearing if i go too loud.
[ Alastair  Feb 18, 2018 ]
A
Mine have more volume than the Bose and better sound
[ Howard  Feb 17, 2018 ]
Q
Does WH-1000XM2 Headphone connect with Bluetooth sound bar?
[ mojumbo  Jan 14, 2018 ]
1 answer
A
It depends on the specific sound bar model and it's capabilities. Most sound bars that feature built-in Bluetooth will only receive audio sent to them from Bluetooth devices (smartphone, tablet, computer) and will not transmit wirelessly to external Bluetooth speakers or headphones. For additional assistance and personalized recommendations, feel free to contact us directly by phone or through our online chat service: https://www.crutchfield.com/support/ContactUs.aspx
[ Ryan  Jan 18, 2018 ]  Staff
SHOW MORESHOW LESS

Loading articles...

TOP