Chat
Contact us
Close contact box
Connect ID #
514 261 847 3
Connect ID #
514 261 847 3
All finished with your chat session?

We’ll email you a transcript of this conversation for your records.

Our contact center is currently closed.

Please enter your name.  
Please enter a valid email address. Why is this required?
Please enter your US phone number.  

For Tech Support, call 1-888-292-2575

Thank you, !
Our conversation will be emailed to
Chat Advisor Image

Your Advisor,

More about me
Please enter a question  
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  

Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Customer Reviews

Sony WI-SP510

Wireless in-ear neckband headphones for sports

MFR # WISP510/B

Sony WI-SP510

Sony WI-SP510

Wireless in-ear neckband headphones for sports

MFR # WISP510/B

4 reviews
View this product

Do not buy, 2nd pair, Constant Crackling Sound & Poor functionality

Crutchfield customer from LOVELAND, OH on 6/24/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Purchased Nov 20, 2020 - this was my 2nd attempt at a Sony wireless, in-ear headphones w/ neckband. 1st set didn't work. 2nd set: within a few weeks of purchase, thin rubber backing began to delaminate from the neckband, after exposure to sweat while exercising, then flops and rubs on neck, very irritating. Then after several months of use 2-3 times per week, speakers began malfunctioning, periodically cutting in and out, not connecting to bluetooth. Then the final straw, on June 10, 2021 - not quite 7 months since purchase, earbuds began to emit "crackling" sound while listening to music and audiobooks. Continued to use, thought maybe battery was low. When battery was fully depleted, recharged overnight. Powered back on, same crackling noise except more pronounced and grew worse within first hour of use to the point that both music and audiobooks became inaudible. Cycled power switch multiple times hoping they might reset. Nothing worked. Cannot use. Junk. Sorry Sony, I'm done. Grew up on Sony products, not what they used to be.

Pros: Earbuds are very comfortable and stay in place.

Cons: * Changing songs requires a very long press-and-hold of volume button * No silent notification or haptic/vibration of incoming phone call, if volume is low you can't hear that you're getting a call * Power on/off is, again, very long press-and-hold vs simple switch. * earbuds dangle loosely around neck when not in use

Crutchfield response on

0 of 0 found this helpful

Sony WI-SP510

Crutchfield customer from West Branch, IA on 3/14/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Sound is not that good, but they stay in my ears.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Good value!!

Daniel from MOUNT PLEASANT, SC on 9/6/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I only have about 6 hours on them, the battery is still telling me 70% so that's good. I use them throughout the day, mostly to listen to podcasts. (I did set my phone to mono and just left or right to save some power, I normally only listen in one ear) I did listen to some music in stereo to test it and it sounded good, a little bass heavy but hey they are advertised to have EXTRA BASS! I have a big neck (19" collar) and they are quite comfortable, a little pressure but not bad. I was using the Sony WIC400 and they were tighter and less comfortable, I bought them for the battery life, but after about 8 months I think I got some sweat in them and they failed. Hope the WISP510 with the IPX5 rating hold up to sweat! Also on both of the Sony's I was able to upgrade to small Shure replacement foams (orange and labeled to work with E2c), I find them more comfortable and secure. The little ear hook on the WISP510 does provide some extra stability and the build quality an plastic material seem upgraded from the WIC400. Thanks Crutchfield!!

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sony WI-SP510

Crutchfield customer from Arlington, VA on 8/15/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

They are a little loose in my ears but I probably could fix that by using the adjustments. The battery life is very good (much better than my Beats that these replaced because my beats just stopped working). I was unsure when I ordered but have been overall very pleased.

Pros: Long battery life Easy to pair

Cons:

Crutchfield response on

1 of 1 found this helpful

TOP