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Customer Reviews

Sony XAV-AX5000

Digital multimedia receiver (does not play CDs)

MFR # XAVAX5000

Sony XAV-AX5000

Sony XAV-AX5000

Digital multimedia receiver (does not play CDs)

MFR # XAVAX5000

745 reviews
View this product

Nice Radio but with issues. Crutchfield will not support me

Darren from AUBURN TOWNSHIP, OH on 9/25/2021

2017 Ram 1500

Verified customer (What's this?)
Verified employee purchase (What's this?)

Nice Radio but with issues. When it plays it plays very well. The touchscreen is very responsive...much better than a Kenwood I have in another car (bought from Crutchfield). In the short time I have owned it, this radio has malfunctioned 4 or 5 times requiring a reset losing all settings. The sound stops working with all functions, radio, USB and IPhone/carplay. It thinks the sound is on but nothing comes out of the speakers. I have had the radio about 5 months and the car is not my primary vehicle and I do not drive it much. I asked Crutchfield for support and they pushed me off to Sony. In the past they took the matter into their own hands and made it right. I am very disappointed that Crutchfield will not do the right thing anymore to support their customers. I have bought a lot of radios over the years with them and now I think I will just go with the lowest price in the future.

Pros: Touchscreen

Cons: Needs to be reset too often indicating a defective radio.

Crutchfield response on

1 of 2 found this helpful

Sony XAV-AX5000

Ray from MILPITAS, CA on 9/14/2021

2003 Mercedes-Benz C-Class

Verified customer (What's this?)
Verified employee purchase (What's this?)

Hoping there was more customization with the home screen such as being able to move around icons like the rear view camera to the home screen or removing icons like USB2 as I don't use it. I am happy Apple CarPlay works well which I use the most.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Fayetteville, GA on 9/14/2021

2000 Toyota Tundra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Ordered this receiver based on Crutchfield rep's recommendation. Highly recommend their prewired wiring harness. Even with that, this was an awful experience. Their "prewired" harness still requires two additional connections (parking brake and reverse sensor) to the vehicle. The Crutchfield wiring instructions had incorrect/incomplete information. After numerous calls to their technical "support", finally clarified the parking brake connection. That rep never could help with the reverse sensor connecton, as the wiring harness that I was supposed to be looking for did not exist. A later call to a different rep revealed that I could shortcut that connection with a different connection at their premade wiring harness, which made the job much easier. Here's a novel concept: how about including that little tidbit in the wiring instructions?? My experience with Crutchfield technical "support" revealed a 50/50 chance that you will get someone with the actual technical expertise to help with the issue at hand. Very disappointing. After hours upon hours running the wiring for the backup camera and receiver, the Sony unit itself would not switch to the camera mode when going into reverse as it should. Further troubleshooting revealed that the unit was receiving the signal, but apparently an internal error prevented it switching to the camera view. So now a replacement unit was required. Of course that unit is now out of stock so having to switch to a cheaper brand. Done with Sony & Crutchfield.

Pros:

Cons: unit did not work as advertised switching to backup camera view when putting the vehicle into reverse.

Crutchfield response on 9/15/2021
We were sorry to hear about this customer's experience with our Tech Support team. He has exchanged this for another receiver. Purchases from Crutchfield can be returned or exchanged within 60 days.

0 of 0 found this helpful

Sony XAV-AX5000

Alex from Minneapolis, MN on 9/12/2021

2014 Honda Civic LX

Verified customer (What's this?)
Verified employee purchase (What's this?)

When shopping Crutchfield for a HU a few years back, I had a difficult time digesting the reviews on any given piece of equipment. There was a wide range of applications, knowledge levels and expectations. Additionally, some reviewers tended to focus on features, others on sound quality, and a few on overall functionality making it difficult to sort through it all. I've had this head unit in 3 cars, in 3 different configurations with 3 different sets of speakers ranging from a top end 6.1 system with a 5ch amp down to a simple HU with 4 kicker 2-way door speakers an here's what I've learned: Features & Functionality: For the price point, I don't have much for complaints in this department. Bluetooth and CarPlay are stable and work well, the screen clarity and responsiveness are reasonable and the overall connectivity is solid. This unit was true to the product description and other reviews found here. Sound: This is always the hard part with audio equipment. Every setup and listening environment leaves its own fingerprint on sound, making it nearly impossible to predict the sound across all customers configurations. One feature that was present in all 3 installations I've had with this HU is a disappointing sound quality. Most specifically, I struggled with an overwhelming excess in the 500-2k Hz range, making the system sound incredibly boxy. No amount of adjustment to DSO, EQ, EXTRABASS was ever able to leave me satisfied. This most recent install will

Pros: - AppleCar Play stability - Overall suite of features and functionality - Cosmetically appealing - Hard buttons are a nice touch

Cons: - Sound quality is lacking despite a 10 band EQ

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from San Bruno, CA on 9/4/2021

1993 Toyota Land Cruiser

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great upgrade for my 93 Toyota Land Cruiser

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Great Stereo

Crutchfield customer from South St Paul, MN on 8/31/2021

2011 Hyundai Santa Fe

Verified customer (What's this?)
Verified employee purchase (What's this?)

Installed for just a couple of days now and loving it.. So many features, and pretty easy to use.. Can't go wrong with choosing Sony..

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Waukesha

Ken from Waukesha on 8/20/2021

2005 Porsche Boxster

Verified customer (What's this?)
Verified employee purchase (What's this?)

Just installed today in a 2005 Porsche Boxster. Instructions were pretty good from Crutchfield, where they fell short I called customer support and got the help I needed. The unit sounds great, looks good. Even with the convertible top down, the screen is still sharp and visible. The custom dash fitting kit from Crutchfield was easy to use. Biggest complaint is the need to splice into the parking brake sensor wire--probably designed to be a safety feature? In this car, the spot to do this is VERY tight and difficult to reach and there really weren't any instructions from Crutchfield on how to do that--some pictures would have really helped. The other key thing to know about installing a radio in this particular car is that disconnecting the battery triggers stability control system failure warnings when you reconnect it ("PSM failure" on dash). You have to follow a specific sequence to clear this trouble code: (1) straighten the wheel before reconnecting the battery; (2) reconnect, start car; (3) turn wheel completely to the left, then completely to the right (left/right order probably doesn't matter), then drive about a hundred yards at low speed (10mph) and it should clear the code.

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Great Car Radio!

Crutchfield customer from Bonaire, GA on 8/17/2021

2008 Toyota Sienna

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great product! Amazing sound and clarity!

Pros:

Cons:

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from French Camp, MS on 8/16/2021

2007 GMC Sierra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great product but a tad overpriced. It's more of an upper $200 or lower $300 stereo

Pros: Great product

Cons: High price

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Huntsville, AL on 8/16/2021

2001 Chevrolet Silverado 1500

Verified customer (What's this?)
Verified employee purchase (What's this?)

Love this unit. Very clean and looks almost stock. Works perfectly.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Hudson, MA on 8/16/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

great stereo. easy to use, good sound, responsive screen with good features.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Had to reset to unlock

Crutchfield customer from Mineral, VA on 8/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Enjoying the new unit. It locked up the other day, called Sony support and they told me to disconnect the battery and it would reset. It did, so far no other issues.

Pros: Easy to use

Cons: Locked up once, only had a month

Crutchfield response on

1 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from Barto, PA on 8/15/2021

2018 Toyota 4Runner

Verified customer (What's this?)
Verified employee purchase (What's this?)

Works great, very responsive touch screen. Starts up pretty quick too and the warning message disappears fairly quickly.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Nice and easy

Crutchfield customer from Corryton, TN on 8/15/2021

2006 Toyota Tacoma

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very nice system. Would recommend to anyone.

Pros:

Cons:

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Charleston, SC on 8/15/2021

2008 Chevrolet Corvette

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great radio!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Nice Unit

Alton from Dothan, AL on 8/14/2021

2010 Chevrolet Colorado

Verified customer (What's this?)
Verified employee purchase (What's this?)

Perfect fit for my Chevrolet Colorado, 2010. Added XM. The install kit was a good product. Everything works as published. Love the Car Play with my iPhone. I want to add a backup camera, I have just not found one with good enough reviews.

Pros: Clean Install

Cons: None

Crutchfield response on

0 of 0 found this helpful

Audi TTS upgrade

Crutchfield customer from New Paltz , NY on 8/14/2021

2009 Audi TTS

Verified customer (What's this?)
Verified employee purchase (What's this?)

Simple installation took less than an hour. I got the wiring interface and dash kit. Looks factory and has a custom setting to make the steering buttons work like original. Apple car play gives the car a new car feel and is much safer for my kids!

Pros:

Cons:

Crutchfield response on
Customer review photo Customer review photo

0 of 0 found this helpful

2005 Buick LaSabre install

Crutchfield customer from Aberdeen, SD on 8/12/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I installed this in a 2005 Buick LaSabre. Great Stereo to update an older car. I ordered the Stereo , the steering wheel controls, and later I had them ship me a back up camera. The metal clips they provided to secure the radio did not work well. I went to a hardware store and purchased square license plate connectors and screws (picture of square openings circled). They snapped in perfectly into the square opening to secure the Stereo. It made the installation much easier. Tech support was awesome. Tech support is the main reason I purchase from Crutchfield. Tech Support helped walk me through the installation when I ran into connection issues. Overall the radio is awesome!

Pros: -Great tech support. -The kits had everything. -Updated stereo for handsfree calling

Cons: The metal clips provided to install the stereo were useless. It's probably unique to this car. The license plate connectors and screws is the best option to secure the radio.

Crutchfield response on
Customer review photo Customer review photo Customer review photo Customer review photo

0 of 0 found this helpful

A mistake purchase

Crutchfield customer from Lapeer, MI on 8/12/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

My main desire in swapping out my factory radio was to include a backup camera. This is a small convertible car and the screen is totally washed out on a sunny day. So it may be a wonderful radio , but is totally worthless to me on most days.

Pros: Great sound

Cons: Screen is totally washed out on a sunny day

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Owings Mills, MD on 8/8/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

The capacitive screen is worth the upgrade. UI is extremely simple and easy to navigate

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

2009 Ford F150 Sony upgrade

Crutchfield customer from South Boston, MA on 7/27/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is my 2nd Sony XAV stereo. I put one on my motorcycle and then had to buy one for my older 2009 Truck. I literally planned to trade the truck in, but this upgrade changed my mind. It works perfectly with my steering wheel controls and connects easily into the old stereo space and removes a bunch of the OEM Ford SYNC stereo which never worked well. Sound is great stereo is intuitive with Carplay. Added a reverse camera which was also a terrific upgrade.

Pros: Stereo was easy to install and works well

Cons: the microphone did not work out of the box. Crutchfield is sending me a new one, but I will need to disconnect the stereo to try the new microphone.

Crutchfield response on

0 of 0 found this helpful

Unbeatable customer service

Crutchfield customer from San Diego, CA on 7/27/2021

2007 Toyota Tacoma

Verified customer (What's this?)
Verified employee purchase (What's this?)

Customer service is top level! Any and all suggestions answers and advice. Envelope some help with troubleshooting tips. A forever customer going forward. The stereo is awesome. Made my 2007 Tacoma feel updated.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Awesome Upgrade

Crutchfield customer from Georgetown, PA on 7/19/2021

2015 Toyota 4Runner

Verified customer (What's this?)
Verified employee purchase (What's this?)

Upgraded factory radio in my 2015 4Runner to the Sony XAV-AX5000. Overall, this is a great radio and a definite upgrade. Android Auto is the main reason I upgraded and it was worth it. Love the maps on my larger screen and the ability to send and receive text messages hands free. It is integrated with my calendar so when I have an event to go to, it automatically gives me the option for navigation when I enter the address in my calendar. The sound quality is much better as is the picture from the backup camera. The installation was easier than expected and the finished product looks like it was factory installed. Purchased the custom wiring harness from Crutchfield which definitely aided during installation. Highly recommend that option. Steering wheel controls work as expected. Only real drawbacks for me are the screen background is not customizable, the factory mic did not work and you had to use the included mic and some of the installation instructions were not clear. I highly recommend this radio. It does everything I need and does it better than my factory radio. The price was reasonable. I could have spend hundreds more, glad I didn't.

Pros: Improved sound quality; larger screen for maps; hands free communication; Android auto. works with factory steering wheel controls and backup camera

Cons: cannot customize screen background; some install instructions were not clear; does not work with factory mic.

Crutchfield response on
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1 of 1 found this helpful

Not worth it!

Guest from Berlin, NH on 7/18/2021

2017 Toyota Tundra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Constant problems with it disconnecting, not recognizing my phone, and the occasional black screen. I tried a new cable and that didn't fix anything. It's gotten worse since the warrant expired.

Pros: Works well 95% of the time.

Cons: Doesn't connect to my phone frequently.

Crutchfield response on

1 of 1 found this helpful

Good sound, bad experience

Crutchfield customer from Pleasant Hill, CA on 7/15/2021

2007 Toyota Camry Solara

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have had this deck in my car for the last 4 months. Overall, I think it is pretty good but there is one very annoying aspect you should be aware of. The deck comes with two USB cables. One for a phone and one for external music. For the first time I tried to use the second cable. I needed to charge my watch and always expected to be able to use this second port as a USB power source. WRONG! This deck dings at you EVERY FIVE SECONDS to let you know this is not a recognized device. Seriously?

Pros: Great volume and sound quality

Cons: Does not take into account that people may want to use the second USB port to charge other devices.

Crutchfield response on

0 of 0 found this helpful

Easy as it comes

Crutchfield customer from Ennis, TX on 6/17/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great radio. Fairly easy install. Sounds good CarPlay is fast.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sony XAV-AX5000

Brent from HUNTINGTN BCH, CA on 6/15/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

The unit sounds good but the display is a horrible. The display will freeze and not accept touch at all. The only thing that will cause it to continue to function is a reboot. The software is up to date.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from Monroe, NY on 6/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Plenty options for most gadgets. The brake cable should be redesigned to allow some functions to work without the brake been used

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Sony XAV-AX5000

James from Olympia, WA on 6/12/2021

2005 BMW 3 Series

Verified customer (What's this?)
Verified employee purchase (What's this?)

Sony XAV-AX5000 - its okay. Not amazing. Adequate sound. You'll probably want an amp. You cannot change the background to anything custom. The microphone via iPhone and Android function quit working. When using the phone, you can hear people but they cannot hear you. Replaced the microphone; didnt work. Doesn't work with cord or bluetooth. Currently there is no fix online and Sony gives you the troubleshooting run-a-round. Disappointed.

Pros: EQ and Crossovers functionality is pretty cool.

Cons: Mic function quit working. Not very powerful

Crutchfield response on

2 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Edison , NJ on 6/10/2021

2007 Honda Element EX

Verified customer (What's this?)
Verified employee purchase (What's this?)

Extremely friendly user interface apple CarPlay is flawless.

Pros:

Cons:

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Breezy Point, MN on 6/6/2021

2015 Hyundai Elantra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great radio, the size makes it very easy to hide the wire harness below it. Interface just isn't as nice as my previous Kenwood

Pros: Slim design for easy fit

Cons: Interface not as nice as a Kenwood

Crutchfield response on
Customer review photo Customer review photo

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Anchorage, AK on 6/3/2021

2012 Toyota 4Runner

Verified customer (What's this?)
Verified employee purchase (What's this?)

Such an awesome upgrade from the factory stereo! Only complaint would be that when using CarPlay, music will sometimes cut out temporarily while using maps. Newer versions of this unit probably have a faster processor.

Pros: Simple interface Great radio reception CarPlay integration

Cons: Bluetooth mode - text display is somewhat difficult to read.

Crutchfield response on

0 of 0 found this helpful

Great radio

Crutchfield customer from Mesa, AZ on 6/2/2021

1998 Jeep Grand Cherokee

Verified customer (What's this?)
Verified employee purchase (What's this?)

1st sony I have bought. 1 wanted a double din in a 98 grand cherokee and there are only a few L channel chassis radios that fit. I am very satisfied with this radio. I recommend it to anyone looking for a mechless double din.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Amazing head unit

Crutchfield customer from Fallbrook, CA on 6/2/2021

2007 Toyota Sequoia

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have been thoroughly enjoying this head unit! Definitely brought my 14 year old car into modern times . Can't get enough of it super excited for my road trip in July will be a great addition for the trip

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Great in my RX8!

Crutchfield customer from Ringwood, NJ on 6/1/2021

2009 Mazda RX8

Verified customer (What's this?)
Verified employee purchase (What's this?)

Installed in an '09 Mazda RX8 R3. Used as a head unit with the stock Bose system. Sounds great! Gives new life to the system. Integrated great with the steering wheel controls using the Crutchfield harness.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Installed in a 2008 VW Eos

Crutchfield customer from Glastonbury, CT on 5/31/2021

2008 Volkswagen Eos

Verified customer (What's this?)
Verified employee purchase (What's this?)

Functionality, touchscreen, Android Auto and backup camera functionality are a great upgrade

Pros: Android Auto, backup camera, touchscreen

Cons: Screen is a little bright at night. Can't find a way to dim it.

Crutchfield response on

0 of 0 found this helpful

2007 Toyota Tacoma - Nice Upgrade

Crutchfield customer from Eight Mile, AL on 5/31/2021

2007 Toyota Tacoma

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great for the price. Sound Quality is great with the factory speakers for me. I utilized the crutchfield pre-connected harness service, and highly recommend it for the novice. I didn't want to lose my steering wheel controls, and they work just fine! I was concerned with the quality of Apple CarPlay (pretty much the only reason for upgrading), but it's great, not glitchy or anything like that. Great upgrade on the ole '07 Tacoma.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Outstanding Unit!

Crutchfield customer from Dartmouth, MA on 5/31/2021

2015 Toyota Corolla

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is an awesome unit. It installs cleanly, works perfectly and looks great. My daughter uses Apple Car Play , which is a big advancement over original equip. There was an config error in the instructions with DIP switches but a call to tech support took care of it.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sony XAV ax5000

Crutchfield customer from Alexandria, VA on 5/17/2021

2007 Toyota Tundra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent radio that had all the capabilities of new technology to include Sirius radio usb hook up for additional music selection.. the price point is reasonable for Android auto and Apple car play .. The amp has increased the sound output of my stock speakers with the addition of a rear view camera installation ..You can't go wrong with this unit

Pros: Everything you need.. Android auto ..Apple car play.. usb..great view at night

Cons: None

Crutchfield response on

0 of 0 found this helpful

Died after 3 months, no help from Crutchfield

Andrew from Bridgewater, NJ on 5/15/2021

2006 Dodge Ram 1500

Verified customer (What's this?)
Verified employee purchase (What's this?)

Radio stopped producing sound out of one speaker after 3 months of use. Crutchfield was of no help and told me I need to deal with Sony. I bought a 'quality' brand radio from Crutchfield because of the supposed great customer service. I should have just saved my money and bought a cheapo brand radio from somewhere else, it would have been the same result. When the unit was working, the sound from Apple CarPlay would drop out and the only way to fix it was a factory reset of the radio. (Yes, I upgrade the firmware and was using an Apple cable) Avoid this radio like the plague.

Pros: None

Cons: No sound from passenger speaker after 3 months Carplay sound distorts frequently

Crutchfield response on

0 of 0 found this helpful

It's "fine" or "ok"

Crutchfield customer from Deltona, FL on 5/13/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I first purchased the SONY AX1000 but when it was time to install I decided to upgrade to the AX3000. An hour later the local big box store called me and said they could not get the stereo to power on. They had no explanation so I returned everything. I called a professional installer who put me on to CRUTCHFIELD and I asked if my 2014 KIA OPTIMA was to spend it's life with a factory two knob stereo. The sales advisor said with the proper wire harness and dash kit there should be no reason an aftermarket stereo wouldn't work. So I repurchased everything through CRUTCHFIELD but this again upgraded to the AX5000. After a 5 hour install and half a dozen calls to CRUTCHFIELD and AXCESS and MITRA we finally had the unit working! However, there were steps missing and updates needed also another wire harness for the backup camera that was unexpected. I am disappointed of the glare on the screen. And I was hoping for a richer crisp clear display from SONY. I don't want to go down in another unit and I don't have another $500 to go up to the next level. Even there I have read complaints of glare. My review ends with CRUTCHFIELD AXCESS and MITRA were all very helpful to get this "fine" or "ok" unit working

Pros: APPLE CAR PLAY Two USB

Cons: Glare

Crutchfield response on

0 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Dover, NH on 5/5/2021

2013 Subaru BRZ

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great device, relatively easy/simple to install. Audio is clear

Pros:

Cons:

Crutchfield response on

2 of 2 found this helpful

Good overall. Slight letdown in sound quality.

Aniket from CHANDLER, AZ on 4/27/2021

2010 Nissan Altima

Verified customer (What's this?)
Verified employee purchase (What's this?)

Got the system installed in Nissan Altima 2010 while retaining the factory speakers. The previous system was single DIN Pioneer DEH P9400BH. I went for this unit as I needed CarPlay as well as a screen for the new backup camera I got. Overall I like the unit, but I reduced a star as the sound quality does not match my 8 year old Pioneer unit.

Pros: Nice Interface Looks great in the car Apple CarPlay works great Display is nice for the backup camera usage. Small depth makes easy install. The bundled install kit is great

Cons: No HD radio Sound Quality is a lacking a bit compared to my older Pioneer unit. Mids and Highs are good, but Bass is lacking with the Nissan factory speakers. I have tried to adjust EQ to get there, but it simply doesnt have the Bass output. Folks using external amp or aftermarket speakers may have better luck in the sound quality department.

Crutchfield response on

1 of 3 found this helpful

Do Not Buy

Anderson from Edmond, OK on 4/19/2021

2018 Toyota Highlander

Verified customer (What's this?)
Verified employee purchase (What's this?)

Stay away from Sony Car Receivers! I've received poor support for this unit from both Sony and Crutchfield. Everyone seems to be confused about this unit and why it is such a poor quality unit. My guess is they built a poor product and just gas light you when you ask for help. I've owned several good Sony products in the past but will never buy a Sony car receiver again!

Pros: Good Screen

Cons: Android Auto does not work reliably. Bluetooth is awful. Unable to upgrade to new firmware. Poor support from both Crutchfield and Sony.

Crutchfield response on 4/28/2021
Once we saw this review, our Tech Support specialist, AJ, reached out to Anderson to follow up. Lifetime tech support comes with every Crutchfield purchase.

3 of 9 found this helpful

Sony XAV-AX5000

Crutchfield customer from Abingdon, MD on 4/17/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Outstanding upgrade over the original head unit and the previous aftermarket CD/MP3 player. It sounds great in the Wrangler with the sound bar; the only thing missing is the fade control but that's Jeep's fault. Sound is noticeably better, and CarPlay works like a dream. Crutchfield really took care of me after the disappointment I had with the first head unit by Boss. For Wrangler owners, and other limited space installs, the fact that only the top half is full depth means you don't need to cut the support backing.

Pros: 2 USB inputs Camera input has a great picture

Cons: None really, unless you really need a CD/DVD player.

Crutchfield response on

3 of 3 found this helpful

Sony XAV-AX5000

Crutchfield customer from Andover, MA on 4/10/2021

2013 GMC Sierra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Love this headunit. Has the sensitivity of an iPhone screen and is very responsive with great color.

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Well worth the very modest cost

Crutchfield customer from Monroe , GA on 4/10/2021

2013 Hyundai Elantra

Verified customer (What's this?)
Verified employee purchase (What's this?)

The unit functions as advertised. C rutchfield customer service is exception. I would recommend Crutchfield as well as this Sony system

Pros:

Cons:

Crutchfield response on

3 of 3 found this helpful

Sony XAV-AX5000

Crutchfield customer from Plainfield, IL on 4/9/2021

2005 Chevrolet Corvette

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Replaced stock radio in my 2005 Corvette. Perfect radio for me, and it was especially nice to add a backup camera!

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Perfect for the Nissan 370Z

Crutchfield customer from Las Cruces, NM on 4/7/2021

2013 Nissan 370Z

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I gave plenty of thought and did plenty of research before purchasing the Sony XAV-AX5000. I must say that I am very happy with my decision to purchase the Sony unit. It has many options that I will be investigating as I become more familiar with it. It definitely livened up my speakers. And I love the ability to control the equalizer, and to set it the way I enjoy music. The sound is clear and the bass is amazing. I would definitely recommend this head unit to anyone in search of one for their Nissan 370Z.

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Sony XAV-AX5000

David from HOUSTON, TX on 4/7/2021

2012 Nissan Frontier PRO-4X

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Interface is clean and simple, everything works as it should. The head unit is a little slow, but startups and camera switches are quick. The mic is a little bulky, but picks up voices cleanly at highway speed. The extra space under the back gives a nice spot for zip tying a steering wheel remote adapter and extra wiring. Overall, pretty happy for the price. My only real gripe is that I've tried five different USB extensions so far. All of them have led to intermittent disconnects from Android Auto. Seems to only want a direct USB connection to a phone. 7

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Felton Thomas Sr.

Crutchfield customer from Los Angeles, CA on 4/7/2021

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I love my radio, best investment I made.

Pros: Buy it.

Cons: None

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Sony XAV-AX5000

Crutchfield customer from Salem, OR on 4/7/2021

2005 Ford F-350

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Sounds good, easy install.

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Rick from Tennessee

Crutchfield customer from Church Hill, TN on 4/4/2021

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The Sony XAV-AX5000 receiver is a great add to my car. Install was really easy with the complete instruction sheet and their online help. Crutchfield is #1 when it comes to audio and anything electronic. I have been a customer for over 35 yrs. and still purchasing all my gear from them.

Pros: Easy to use Quick start up Crystal Clear Display Easy Install Looks great Great Sound

Cons: none

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Sony XAV-AX5000

Crutchfield customer from Waynesville, MO on 4/4/2021

2010 Toyota 4Runner

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This radio has great sound and very easy to operate!

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Sony XAV-AX5000

Crutchfield customer from Rochester, NH on 4/3/2021

2012 Ram 3500

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Good quality and responsive Screen.

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Sony XAV-AX5000

Crutchfield customer from Vienna, VA on 4/3/2021

2006 Audi A4

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Works well but screen could use additional contrast.

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Great upgrade!

Crutchfield customer from BECKLEY, WV on 4/2/2021

2012 Toyota Tacoma

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Fantastic receiver! I've had it in my 2012 Toyota Tacoma for about a week and love it. The integration through Apple Car Play is very convenient. The touchscreen is very responsive. Even when the temperature was below freezing this morning. I installed speakers at the same time and the clarity is awesome. The only negative experience I have had is with feedback when using Amazon music. Not a big deal for me because I also use Apple Music.

Pros: Large interactive touch screen!

Cons:

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Sony XAV-AX5000

Crutchfield customer from Manchester, MD on 4/2/2021

2004 Toyota Sienna

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I purchased this unit for the Carplay and Capacitive touch screen. It works great and sounds great!

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Sony XAV-AX5000

Crutchfield customer from Escondido, CA on 3/31/2021

2004 Chevrolet Tahoe

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Super clean sound and great head unit.

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Great Headunit

Crutchfield customer from YORK, PA on 3/31/2021

2003 Ford F-150

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Love this headunit. Simple, easy to use, and looks great. I wish it had the option to do a custom backround. But overall great buy

Pros: Easy to use

Cons: No option for custom backround

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Sony XAV-AX5000

Crutchfield customer from Norfolk, VA on 3/30/2021

2016 Toyota Tundra

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If you want a simple aftermarket radio, this one is for you. It has the basic aftermarket radio functions and CarPlay works smoothly.

Pros: Great for the price

Cons: Limited customization

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Great Stereo

Crutchfield customer from Middletown, DE on 3/30/2021

1998 Cadillac DeVille

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Works perfectly. The touchscreen is very quick and responsive, Apple car play is amazing, and the option to dim/ turn the screen off is great! Would recommend!

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Sony XAV-AX5000

Crutchfield customer from Wareham, MA on 3/29/2021

2005 Chrysler 300

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Great unit for the price, screen does get a bit of glare in bright sunlight. Other than that I'm very happy with the purchase.

Pros: Apple Car Play works great

Cons: Screen Glare

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Sony makes a great upgrade to Outback

Matt from PALMER LAKE, CO on 3/29/2021

2003 Toyota Highlander

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Installed on March 27, 2021 in a 2013 Subaru Outback 2.5. Install and instructions were mostly easy. The head unit itself is fantastic. The touchscreen is responsive and clean. The module from Crux was outdated for steering wheel controls. Crux came up with a solution after about 45 minutes. The reverse trigger wire for the aftermarket backup camera has to be wired to a reverse switch (either the reverse taillight bulb or indicator to the gauge cluster). The backup camera has to have ACC power. A bit more work than any of the instructions or call to Crutchfield led on, but I assumed as much when I ordered the unit and was prepared for this work around. I'm very happy to have CarPlay and I think the price for this Sony headunit was worth it.

Pros: Quality of screen Output improved audio CarPlay and Android Auto

Cons: Screen sits at 90 degree angle

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Very Happy with Purchase!

Crutchfield customer from Bella Vista, AR on 3/29/2021

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Great screen. Much more powerful than stock head unit. Installation was super smooth with the wiring service add on.

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Sony XAV-AX5000

Crutchfield customer from Oroville, CA on 3/28/2021

2007 Ford Mustang

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Nice display

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Sony XAV-AX5000

Crutchfield customer from Sugar Land, TX on 3/28/2021

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It's perfect. Simple and not full of extras.

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Sony XAV-AX5000

Crutchfield customer from Newark, DE on 3/28/2021

2012 Honda Civic LX

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Best best best

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Great Sound

SCOTT from Clarkston on 3/27/2021

2013 Toyota Tundra

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Details - Sony XAV-AX5000 installed in a 2013 Toyota Tundra SR5, non-JBL, no navigation, with steering wheel controls. We ordered the entire installation package as well as the double USB snap in adapter (stereo has 2 USB cables). Install went well and the dash disassembly instructions were spot on. I assumed it would be plug and play, no wire connections to be made (turns out there is a ready harness service that will do this for you but I didn't know that existed when I ordered). There were about a dozen wire connections that had to be made and I did this with butt splice crimps. Not difficult, just didn't expect it. The wiring guide that comes with the order was very clear on what wires went with what harness. There are 5 harnesses in the kit and 5 in the truck. Only 3 of each are used. I called tech support to verify that this was correct and they assured it was. Assembling the radio bracket and trim pieces took some figuring. I attached the factory bracket to the radio and only used the large trim piece and the narrow filler piece. The sound difference is amazing, music has more depth with the new unit. No issues with bluetooth or USB. Note that car play only happens on USB1 so if you only connect one USB externally, use that one. I am impressed with the sound improvement and how thorough the instructions/tech support was. A friend is going to order the same and we will install together on his Tundra.

Pros: Car Play (via USB1) Rich sound quality Easy interface Steering controls still work Install looks original

Cons: Can't change the background wallpaper to something custom.

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Great bang for your buck

Crutchfield customer from Woodland, WA on 3/27/2021

2011 Toyota Tundra

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Sleek looking, easy to set up, intuitive interface, great power for a head unit, overall I love it. I also installed a back up camera and that works well with the unit as well. My only complaint is that the Amazon music app in Android Auto is glitchy and limited in functionality. It will only show the first few songs of a playlist and when using voice commands there are times where it just won't play a certain song or album, it's weird. I'm hoping this gets fixed with an update. Great bang for your buck!

Pros: Good power, intuitive interface, good looking, nice EQ and bass boost

Cons: Amazon Music App glitchy in Android Audio

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Sony XAV-AX5000

Crutchfield customer from Jacksonville, FL on 3/26/2021

2015 Jeep Wrangler Unlimited

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Everything needed to install was provided, took about hour

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Sony XAV-AX5000

Crutchfield customer from St Simons Is, GA on 3/23/2021

2013 Volkswagen Jetta Sportwagen

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Well thought out Receiver!

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Not for me

Crutchfield customer from Minster, OH on 3/22/2021

2017 Chevrolet Traverse

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Overheated and shutdown after 1 hour of use

Pros: Love the screen size

Cons: Does not work for a chevy Traverse

Crutchfield response on 4/6/2021
This customer contacted our Customer Support team and exchanged for another receiver. Purchases from Crutchfield can be returned or exchanged within 60 days.

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2017 Tundra Crewmax

Crutchfield customer from ENTERPRISE, MS on 3/18/2021

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I really like this head unit. Gave me all that I wanted in my truck. Good sound and settings and CarPlay!

Pros: CarPlay is nice and ready harness service made install easy.

Cons:

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Sony XAV-AX5000

Crutchfield customer from BREWER, ME on 3/15/2021

2018 Toyota RAV4

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Wanted Apple Car Play - Check Wanted Easy FM station favorite selection - Check Wanted Easy Phone favorite list - Check Didn't care about the other features ( which may be important to others)

Pros: FM radio picks up FM stations much better than OEM radio. Bezel makes it look like a factory installation.

Cons: Clock made me crazy until Set the clock time by the RDS data: to OFF This is a problem with old FM stations sending bogus time data and not a problem with the receiver. Sound quality is OK dash speakers too loud and door speakers to weak compared to OEM radio otherwise 5 stars .

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Sony XAV-AX5000

Crutchfield customer from Inglewood, CA on 3/7/2021

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Nice!! I installed myself, and it works perfect

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Sony XAV-AX5000

Crutchfield customer from Fort Worth, TX on 3/6/2021

2000 Ford F-150

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Works really good highly recommended

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Jeep Radio Install

Crutchfield customer from Rosenberg, TX on 3/4/2021

2015 Jeep Wrangler Unlimited

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It fits beautifully in the Jeep, and functions much better than expected. We couldn't be happier!

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Great value

Crutchfield customer from Brooklyn, NY on 3/1/2021

2018 Subaru Forester

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This receiver is an excellent value. It's powerful, has CarPlay and Android Auto, and a nice resposive screen.

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Sony XAV-AX5000

Crutchfield customer from Hornell, NY on 3/1/2021

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This stereo is perfect for my needs. I have a old suv 2003 Buick Rendezvous. I didn't even install the new speakers yet. It cranks at 35 percent volume level. Super happy many thanks to the people at Crutchfield!!

Pros: Super loud connects to Bluetooth is awesome.

Cons: No issues yet had it for a week

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Good Stuff

Crutchfield customer from Twinsburg, OH on 3/1/2021

2009 Chevrolet Cobalt

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The radio works great, the Crutchfield service and support is crazy good!

Pros: Support is quick to the phone, but patient throughout the process and assures that all questions are answered!

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Sony XAV-AX5000

Crutchfield customer from Hillsboro, OR on 2/28/2021

2004 Chevrolet Silverado 2500/3500

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Great radio for the price, just a bit of advise though; make sure you update the software version to make carplay work with your phone & make sure your phone settings are correct for carplay. I love this radio though! It's easy to use and looks fantastic installed.

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Sony XAV-AX5000

Paul from Vassar on 2/26/2021

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I purchased the unit after reviewing all of the capacitive headunits available from Crutchfield. In nearly all reviews of every brand there are some issues listed with mobile device integration - I thought that I would take a chance on the Sony unit. Once installed it looks amazing, I like the features that allow customization of sound characteristics, I like the ease in which sources can be selected (as compared with my Pioneer in another vehicle) and I like the volume control button at the bottom of the display. My issue with the unit is that it will not connect with my phone via USB cable, nor will the unit connect with a USB flash drive to update the firmware. I literally spent hours on the phone today - Crutchfield was my first call and Winston, support Tech, was doing everything he could to help me solve the problem - which was not resolved. I called Sony support, worked my way through level 1 support to level 2 support. After 12 attempts to reboot the unit Sony suggested that I utilize a USB flash drive (actually suggested that I try 3 different brands of flash drives) to download the firmware for updated the unit. My frustration is that the unit should be able to recognize my phone regardless of the firmware update. At this point I'm not finished with Sony support but I suspect that I wont get any further with this issue. Unfortunately I waited 66 days to install the unit from my purchase date from Crutchfield and now I have an expensive, non working paper weight.

Pros: Beautiful display, easy to use controls, clean engineered look.

Cons: Software that runs the systems is abdominal, glitches, non-functioning connection to phone. Unable to update firmware - the head unit will not recognize the USB input.

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Sony XAV-AX5000

Crutchfield customer from Cidra, PR on 2/24/2021

2013 Mitsubishi Outlander Sport

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Just Perfect!

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Great head unit for the price

Crutchfield customer from Santa Rosa, CA on 2/22/2021

2006 Audi A4

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I just put this in my Audi A4 I picked up and I love it. The touch screen works great and having CarPlay is awesome. Install was very simple with the kit from Cruchfield

Pros: Nice touch screen and fast

Cons: Can be buggy sometimes

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Sony XAV-AX5000

Crutchfield customer from Brownsburg, IN on 2/22/2021

2016 Jeep Wrangler Unlimited

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Great head unit. Works well with Android auto so far. My only complaint is that it doesn't always open last used input. Sounds great with stock Jeep speakers. Install was relatively easy and it integrates well with Steering wheel controls. Nice head unit for the price

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Sony XAV-AX5000

Crutchfield customer from Williamsburg, VA on 2/17/2021

2006 Toyota Tundra

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We installed this in my sons 2006 Tundra along with some new speakers and took out the factory JBL system. The quality of sound is amazing and it really pushes the speakers with plenty of clear volume even with out an amp. The directions are thorough and ease of operation is great. My son is 18 so as most kids this age they are all very electronic savvy and has it all figured out and with new VA laws while driving the hands free Apple car play is great.

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Upgrade to older Grand Cehrokee

Crutchfield customer from Rockville, MD on 2/16/2021

2006 Jeep Grand Cherokee

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Super clean look, extremely easy to navigate. Tremendous upgrade to my car. I love it and just wish I had bought it sooner.

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Cistomer for life! Cistomer service second to none!

Crutchfield customer from Clermont, FL on 2/15/2021

2000 Ford F-250 Light Duty

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I purchased this as a scratch and dent item. Unfortunately when it arrived the USB port didn't work. One call for help to Tod who walked me through several attempts to fix it and now a new unit is on the way. I have a 5 star review before receiving the new unit because the one I had was awesome other than the usb problem and I know with the customer service that they will make it right. I can't brag enough about the customer service here. Sadly in today's world customer service is a lost art, but not at crutchfield. This company knows how to treat their customers and have them coming back for more in the future. Thank you for showing me that customer service is alive and well!!

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2 of 3 found this helpful

Best budget radio, without debate

Chris from GASTONIA, NC on 2/14/2021

2018 Toyota Tacoma

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This radio is a testament to technology improving and becoming cheaper in time. For this money, you couldn't buy anything half as good not that long ago. This has all the features and they work flawlessly. Keep impedance low in your USB by not using factory usb adaptors. Instead I just have the usb coming out of the floor area, the Android auto issues you hear about aren't due to this awesome radio!

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Really drives my factory Bose speakers

William from Richmond, VA on 2/13/2021

2011 Mazda CX-9

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I couldn't have done better than going through Crutchfield for this unit and installation items. Local place wanted double what I paid and they likely would've done a great job...but I got a lot of bang for my $ by getting all the items here. Called tech support a couple of times and they ROCKED!

Pros: EQ and crossover

Cons: None.

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Sony XAV-AX5000

Crutchfield customer from Waynesville, NC on 2/11/2021

2009 Hyundai Santa Fe

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Awesome receiver, great design, perfect sound.

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Sony XAV-AX5000

Crutchfield customer from Columbia, VA on 2/9/2021

2011 Subaru Forester

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Fits nicely, very nice receiver. Works well with my Samsung Note

Pros: Well made

Cons: Wish it had more options to change background setting

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Works GREAT

Crutchfield customer from Leonardtown, MD on 2/3/2021

2001 Dodge Ram

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Works great. My only complaint is the two USB ports are on extensions off the back of the radio. If one fails, there is no way to replace it.

Pros: Screen is very responsive Easy to use

Cons: USB connections on extensions off the back of the radio. They can not be removed.

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Sony XAV-AX5000

Crutchfield customer from Bell Buckle, TN on 2/2/2021

2011 Jeep Wrangler

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Love it!

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Better Than OEM

Crutchfield customer from Middletown , NY on 2/1/2021

2018 Toyota Tacoma

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I've been looking for a good head unit for my Tacoma since I purchased the truck. Don't get me wrong the Toyota radio is great but it didn't have Apple CarPlay. Entune sells basically an oem head unit with CarPlay for around $1200 and that just wasn't worth it. So I was looking at a bunch of different brands and kept coming back to Sony. I've personally always had good experiences with Sony. The unit sounds great, the screen on this model just looked good to me. I've had it installed for about 2 weeks and couldn't be happier. The music sounds great, CarPlay works really smooth, the screen is just right for my truck, the touch screen isn't hyper sensitive but you also don't really need to 'push' so I like that as well. For me this was perfect. I HIGHLY recommend getting the Crutchfield wiring service though. Simple plug and play and done, steering wheel controls work perfect, the backup camera works perfect and actually looks better than oem, and I did NOT have to splice a single wire.

Pros: Super easy plug and play with Crutchfield pre-wired harness. Backup camera looks much better than OEM. Steering wheel controls work same as original. Nice clear screen.

Cons: None so far.

Crutchfield response on

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Avoid Andriod Auto

Gregory from DURHAM, NC on 1/31/2021

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Sony makes solid head units and the XAV-AX500 is no exception. I paired the head unit with JL Audio C1 6x9's (front) and C2 6.5" (rear) speakers. One word to describe the sound produced: outstanding. Here is my problem. I stream through my phone like most others these days. Android Auto was the defining feature driving my purchase. The Android Auto implementation in the Sony XAV-AX5000 is complete garbage. I've run into the dreaded Android Auto disconnect problem that I now know many others are having. Sony owes it to their customers to pressure Google for a fix.

Pros: - Best in class in terms of sound quality - Beautiful display - Great bang for the buck

Cons: - Android Auto disconnects - Android Auto disconnects - Android Auto disconnects

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Economical Upgrade

Crutchfield customer from Richmond, VA on 1/31/2021

2005 Toyota Highlander

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This system is a significant upgrade for my wife's 2005 Toyota Highlander. It seems to work well be the JBL system. The system I removed, Pioneer Avic F900BT, created a hiss that we were never able to fully mitigate. The addition of Apple Car Play (it has also has Android Auto but we are an iPhone family) gives the car a more modern ambience. I purchased this from the Crutchfield Outlet and if there was a flaw in it anywhere I haven't been able to find it. I probably would not have bought an open box or scratch and dent product from anyone but Crutchfield. You can trust Crutchfield. I don't think we are going to miss the CD/DVD capability of our old Pioneer unit and the availability of Google maps on our phones should make up for the loss of the navigation capability.

Pros: Apple Car Play Integrates well with JBL System

Cons: None so far

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Crisp screen

Crutchfield customer from Thibodaux, LA on 1/31/2021

2011 Ford Expedition

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Crisp screen. Easy to use. Improved my stock sound, which is premium Ford, so the extra clean power just from this head is noticeable. As always, Crutchfield is there to make the install easy...Great purchase!

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So much more than I expected.

Scott from KAYSVILLE, UT on 1/30/2021

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I originally bought the Boss BE7ACP-C but there was a defect in the Bluetooth (would have been covered under warrantee). So I decided to upgrade to this Sony. I was absolutely astonished at how much better this one sounded. Both are supposed to be 20W per channel, but this one is so much more powerful. It has Apple Car Play and Android Auto. PLEASE NOTE: You will NEED to get USB 3.0+ cables to use Android Auto. The Dual USB adapter from Crutchfield did not work because it was USB 2.0. I bought one from another retailer and I use the Android Auto every time I drive my truck. Now I have navigation on my stereo. I'm going to add a backup camera and subwoofer this summer. It required some modification the the mounting adapter to fit it to my 2011 Ford Ranger.

Pros: Power, Android Auto & Apple Car Play.

Cons: Wish it had a hardware mute button.

Crutchfield response on

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Sony XAV-AX5000

Crutchfield customer from Westminster, MD on 1/29/2021

1996 Buick Roadmaster

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Easy to use, works well with iPhone and backup camera. Fits and looks great in my 1996 Buick Roadmaster wagon. Great bang for the buck!

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Sony XAV-AX5000

Crutchfield customer from East Dennis, MA on 1/27/2021

2015 Volkswagen Jetta

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Great Quality, easy to install with Crutchfield's ready harness. Screen has good color, connects very quickly, intuitive UX. Would recommend.

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Sony XAV-AX5000

Crutchfield customer from Greenville, SC on 1/27/2021

2010 Honda Accord LX

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works great in my 2010 Honda Accord. the touch screen is really responsive, almost the same as my iPhone.

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Crutchfield response on

1 of 1 found this helpful

Excellent unit

Crutchfield customer from Louisville, KY on 1/27/2021

2007 Honda Pilot

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This unit is just about perfect for what I wanted. Buying anything more expensive wouldn't have made a difference because this does everything I want in its price point.

Pros: I love the thin design of the back...makes fitting all those wires easy.

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Kyle, TX on 1/25/2021

2011 Toyota Prius

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I love my new stereo. It has everything I need right in front of me.

Pros:

Cons:

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0 of 0 found this helpful

Average headunit

Jose from LAS PIEDRAS, PR on 1/24/2021

2016 Ford Mustang

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Poor AM reception. Android Auto keeps disconecting and the resolution could be better. Expected better audio quality from this unit.

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Cons:

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Happy Customer

Crutchfield customer from Jackson, NJ on 1/21/2021

2005 Kia Sorento EX

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Everything worked perfectly as described. Thank you.

Pros:

Cons:

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0 of 0 found this helpful

Sony is awesome!

Crutchfield customer from Decatur, GA on 1/18/2021

2015 GMC Canyon

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This is a powerful stereo. It really wakes up my Bose speakers.

Pros: Exceptional power, crystal clear dynamics.

Cons: Doesn't work with Auto Android on my Samsung Note 8.

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Looks great

Jose Luis from Downey, CA on 1/18/2021

2020 Ford Mustang

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Just installed. So far seems awesome.

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Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Coamo, PR on 1/11/2021

2016 Toyota Corolla

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Sony... excelent!

Pros:

Cons:

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1 of 1 found this helpful

Good unit with great sound

Crutchfield customer from Ozark, MO on 1/10/2021

2005 Ford F-150

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I love the unit but disappointed the wallpaper cannot be changed like other Sony units! It sounds great

Pros: Ease of use Sound

Cons: Wallpaper cannot be changed

Crutchfield response on

2 of 2 found this helpful

Great radio for Carplay

Corbin from HUFFMAN, TX on 1/10/2021

2007 Toyota Corolla

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My son bought this for his corolla so he could update the 10+ year old factory radio. This was a huge improvement. Now he has a backup camera, and Car play. Great radio, happy with it so far.

Pros: Car Play, Backup camera

Cons: none so far!!

Crutchfield response on

0 of 0 found this helpful

Great DDIN for trucks

Crutchfield customer from Austin, TX on 1/8/2021

2005 Toyota Tundra

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I recently installed the Sony DDIN unit and have been loving it. The built-in navigation is great for being hands-free (which is key, especially in a larger truck). It fluidly syncs up with my phone when I start the vehicle and will pick up from where my music/podcast left off. The mic works well but I haven't used it enough to say if it's high quality. The biggest positive for me was the volume buttons. I don't have steering wheel controls so the tactile feedback from changing the volume without looking away from the road was a must. Highly recommend this unit.

Pros: Adjustable volume buttons

Cons:

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Sony XAV-AX5000

Florian Schrepfer from Schaumburg, IL on 1/5/2021

2014 Jeep Wrangler Unlimited

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Nice unit works as intended, good response on the touch. Android Auto via USB cable only. Music works via bluetooth connection. Recommended for Jeep Wrangler JK

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Cons:

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2 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Wimauma, FL on 1/5/2021

2003 Toyota Tundra

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easy install very satisfied

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Farragut, TN on 1/4/2021

1996 Ford F Series

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Sweet deck. Fast touch screen. Clean power.

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Petaluma, CA on 1/4/2021

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What a great updated unit for my 2005 Wrangler, love that it is a single din on the inside and double din unit, Very minimal modifications to install.

Pros: Apple play, compact single din internal with double din screen.

Cons: Zero

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Chatham, NJ on 1/4/2021

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Easy to install and sounds great. Integrates well with Apple Car Play. What an improvement to my 2007 Rav 4.

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Oklahoma City, OK on 1/3/2021

2013 Dodge Avenger

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Excellent delivery and installation instructions!!!

Pros:

Cons:

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0 of 0 found this helpful

Great sound, and features

Crutchfield customer from Columbus, IN on 1/3/2021

2011 Honda CRV SE

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The radio sounds great, and has loads of features! The Tech support was also great!

Pros: Great sounds and features

Cons: Interface to the steering wheel was a little confusing, but tech support got us there. Requires an interface module.

Crutchfield response on

0 of 0 found this helpful

Very nice head unit!

Crutchfield customer from Kingwood, TX on 1/1/2021

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Buttons are simple design, screen is nicely laid out and simple to navigate. Very nice unit.

Pros: Clean and simple to install.

Cons: Lack of options for USB inputs.

Crutchfield response on

1 of 1 found this helpful

Great sound! Complete package audio.

Crutchfield customer from Godfrey, IL on 12/31/2020

2015 Volkswagen Beetle

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Excellent receiver with Apple Car Play for my daughter. The screen is clear and crisp and easily visible. Easily navigate through sources on the receiver. The multi band EQ offers a customizable sound profile in an instant. She loves the receiver and easy access to her music. All of the voice functionality is there to keep her safe while driving and completely hands free so her eyes are on the road.

Pros: Apple Car Play Bluetooth audio Dual USB inputs Excellent sound Bright screen

Cons: None for me

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Great unit

Crutchfield customer from Pompton Plains, NJ on 12/31/2020

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Very happy with every aspect of this unit. Simple to setup and does everything I want a head unit to do and more.

Pros: Simple to setup and the function screens make sense.

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Palm Bch Gdns, FL on 12/30/2020

1966 Ford Mustang

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Great

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Springfield, TN on 12/29/2020

2006 Chevrolet Silverado 2500/3500

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The radio works great, the function brings my radio up to date, with Bluetooth, Apple CarPlay and android auto

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Easy install, wish for a little more customization

David from SEATTLE, WA on 12/28/2020

2012 Dodge Grand Caravan

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Installed very easily in my 2012 Dodge Grand Caravan. I didn't need to cut out the lower metal bracket, just bent the upper bracket tabs a little bit with pliers and the receiver fit nicely. I wish I could eliminate the satellite radio input from the home screen, and I wish that I could select a plain wallpaper without any lighting effects so that the display would be easier to read - the available wallpaper options are all a little distracting. The USB cables on the back of the receiver are very long - they're usable without any USB extension cords.

Pros: Easy installation.

Cons: Flashy wallpapers and lack of Home Screen customization options.

Crutchfield response on
Customer review photo

3 of 3 found this helpful

Sony XAV-AX5000

MICHAEL A. from HANSON, MA on 12/27/2020

2016 Jeep Wrangler Unlimited

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Great product at a great price! Crutchfield's tech support was amazing as well, they quickly helped identify and resolve an issue I encountered installing.

Pros:

Cons:

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0 of 0 found this helpful

Great upgrade

Crutchfield customer from Boerne, TX on 12/27/2020

2007 Dodge Ram 3500

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We've never done a project like this. With Crutchfield's detailed instructions and a little help from their tech team we were able to install the new system without any problems. The receiver works and looks great! Nice upgrade for our '07 Dodge truck. It's comparable to the system that's in our new vehicle.

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0 of 0 found this helpful

Great stereo and great sound

MORGAN from Lakewood on 12/26/2020

2011 Honda CR-Z

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Great stereo and sons fantastic in my car no faults that I have come across. Only thing I wish is that the stereo would be more customizable on the home screen such as being able to remove apps that are not being used such as the satellite radio.

Pros: Great sound easy to use and no false found so far.

Cons: Wish that the main menu could be more customizable allowing user to decide what icons are where.

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Typical Sony Quality

William St. from KEYSVILLE, VA on 12/26/2020

2017 Freightliner M2

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This is my third Sony CarPlay receiver and first AX5000. This is a nice upgrade from the AX100. The screen is gorgeous and BIG. I love that I can turn off the annoying key press beep and all controls and functions are intuitive. No reaching for the manual here to figure something out. Why I love Sony. I can't say that about a certain brand that begins with a "P" and ends in a "R." Most annoying head unit I've ever owned! So for me it's Sony only. They understand electronics and subscribe to the KISS philosophy. The USB cord out the back for your iPhone is nice and long and how I installed it anyway - I was able to use my single DIN top slot for the unit itself and I left the bottom cubby alone. I drilled a small hole in the side of the cubby and it's a perfect place to store the cord. With the trim panel reinstalled it looks factory. I didn't even have to turn my single DIN into a double DIN opening which I was expecting. The buttons along the bottom are nice for easy access to things like volume. Bonus you can add a backup camera to a Sony easy. I've done it on my others. All that is required is grounding the parking brake wire vs many units which require a complicated bypass set up. Reverse in was as simple as using a T tap to tap into the reverse light lamp wire. Again Sony likes to KISS. I can't recommend PosiTaps or T Taps enough either. Would I recommend this? ABSOLUTELY!

Pros: Big screen, easy menus/settings

Cons: I honestly can't think of one.

Crutchfield response on

1 of 1 found this helpful

Excellent CarPlay Unit

Crutchfield customer from Glenelg, MD on 12/25/2020

2003 Nissan 350Z

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I replaced a 5 year old Pioneer unit with this Sony and it is way better in every way.

Pros: - Physical volume controls are easy to find when driving since I don't have steering wheel controls. - Touch screen is good - Don't have to touch OK every time the unit starts up. - Good sound - Good user interface

Cons: - You need to use both USB ports to do a software upgrade.

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Lares, PR on 12/22/2020

2006 Honda Pilot

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love it

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Columbus, OH on 12/22/2020

2012 Suzuki Kizashi

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Bought this for my wife for christmas and added a back up camera with it. The installation was pretty quick and installed while car was in garage . she went out the next morning for work and was shocked . _A happy wife .. a happy life.. Thanks crutchfield

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Louisville, KY on 12/22/2020

2012 Ford Fusion

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very nice product. apple carplay works well and easy installation

Pros:

Cons:

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Aurora, IL on 12/21/2020

2012 Honda Civic EX

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Great double Din stereo!!

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from Homestead, PA on 12/21/2020

2012 Ford F-150 XLT

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Great sound, easy setup SiriusXM is very basic can't save favorite songs or Artists. Apple car play is awesome.

Pros: Apple car play

Cons: SiriusXM is very basic

Crutchfield response on

0 of 0 found this helpful

If Android Auto is important to you, be careful with this one.

Crutchfield customer from Endicott, NY on 12/21/2020

2007 Honda Odyssey

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The primary reason for purchasing an aftermarket stereo is Android Auto. After all of the hassle of connecting the wiring harness and steering wheel controls, etc. The headunit recognized exactly ZERO smartphones connected to its USB cable. It has two, and they are clearly marked. When none of the different smartphones I tried worked I tried the same phones on the other USB connection to see if maybe there was a mix up on the labeling, but there wasn't. So, right out of the box, the stereo would play Bluetooth fine, and bring in radio stations, but the Android Auto could not detect any Smartphones. I tried 3 different phones all with at least Android 8.X on them (5.x is the minimum required) and from different manufacturers and each time the unit said Unsupported Device. I bought the unit expecting it to be quality for the price point and from a reputable brand like SONY. Maybe I got a lemon, but given this was the second head unit (different makers) giving me Android Auto trouble I probably wasn't in any mood to keep trying different phones. In the end, if it doesn't support the phones which will be connecting to it, then what is the point? Perhaps this unit will connect Android Auto with the absolute latest Android OS on some brand new phones, but the devices I tested with were much more than minimum technical requirements. Just be careful with this one.

Pros:

Cons: Android Auto detection was non existent on the unit I bought.

Crutchfield response on 12/23/2020
This customer contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

2 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Pipe Creek, TX on 12/20/2020

2007 Dodge Ram 2500

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Nice headunit, sounds great with my kicker door speakers

Pros: Clean crisp sound Sleek design

Cons: Few backgrounds/screensavers to choose from Doesnt seem to be very customizable

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0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Hobe Sound, FL on 12/17/2020

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Outstanding product and the support from Crutchfield was just as good.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from El Cajon, CA on 12/16/2020

2004 Chevrolet Suburban

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Sound is great and it works great. Only criticism is that it doesn't remember multiple paired phones. Pairing a second phone deletes the first phone.

Pros: Apple CarPlay works great, sound is good

Cons: Bluetooth pairing limited to one phone

Crutchfield response on

2 of 2 found this helpful

Crutchfield the best place to buy!

Crutchfield customer from Caguas, PR on 12/15/2020

2010 Suzuki Grand Vitara

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Fast shipping and very well packed. Crutchfield not only is the best place to buy audio components but they are an example of customer service. This head unit is one of the best units I've tested. Very worth the money. I have not installed the unit yet, but I'm providing pics of my setup.

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Perfect for my kids car

Crutchfield customer from Ogden, UT on 12/14/2020

2010 Honda CRV LX

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Installed easy and overall is great. My only complaint would be the built in eq. It has preset modes, but to go custom there is no bass, treble, or mid range. Just about 18 numbers to adjust.

Pros: Price and function

Cons: Lack of easy eq

Crutchfield response on

0 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from Santa Monica, CA on 12/13/2020

2008 Toyota Tacoma

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So far has been very good. The back up camera comes on quickly and has the option to use the lines on the camera or from the Unit. Tried the hands free phone and sounds great. Display is very nice and well lit. Apply play works as expected. Install was easy with installation kit. Only issue I had was where to put the two USB cables.

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Cons:

Crutchfield response on

1 of 1 found this helpful

Wont vonnect to carplay

Christopher from Washington, DC on 12/12/2020

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I purchased this unit through crutchfield and it worked for two weeks and now won't let you connect an iPhone for CarPlay. I tried different phones and different cords. VERY UNHAPPY

Pros: Works great for two weeks

Cons: Apple CarPlay won't connect after two weeks. Do not buy

Crutchfield response on 12/16/2020
Christopher, we're sorry you're having issues with your receiver. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team. They can help you solve the problem or set up a return within 60 days of purchase. Lifetime tech support comes with every Crutchfield purchase.

2 of 2 found this helpful

Great Headunit

Gary from Boonville on 12/11/2020

2004 Honda Civic

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After researching these for a good while, this one was on my shortlist. Dual USB ports, capacitive touchscreen, many positive reviews, and on sale too, were reasons enough to tip the scale in its favor. At this price point, I don't believe it can be equaled. I put it in yesterday along with a Jensen backup camera and could not be happier. I'm able to scroll through music files right on the screen from a USB drive while my phone is connected to Carplay on the other USB port. Can't speak for Android but Carplay works great with my iPhone SE. Everything I needed for the install was in the box from Crutchfield free of charge and if you have any questions they are a phone call away. I've been dealing with Crutchfield for several years and why anyone would buy anywhere else, is beyond my understanding.

Pros: Loaded with features at a great price.

Cons: The newer version of this has a 3 year warranty.

Crutchfield response on

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Sony XAV-AX5000

Crutchfield customer from Fort Worth, TX on 12/9/2020

2017 Jeep Wrangler Unlimited

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Install was very easy to follow and the way the radio fit in place with the included side attachment Crutchfield includes made the look perfect

Pros:

Cons:

Crutchfield response on

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Worth the price

Crutchfield customer from Chandler, AZ on 12/8/2020

2001 Porsche 911 Carrera

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The install instructions, the radio and the support were all excellent. The radio sounds amazing and the glare isn't too bad in my convertible.

Pros: The install is simple. The operation is intuitive, and the look is clean

Cons: The only thing that doesn't work well is the microphone for the phone/speak to text. It could be the placement as you can see here. I put it low to get out of the wind but I think I will need to put it up higher and closer to my face. It doesn't hear the words well to ask Siri to do things. Otherwise its great.

Crutchfield response on
Customer review photo

1 of 1 found this helpful

Great unit but no AM reception.

Robert from Mesa, AZ on 12/6/2020

2015 Ford F-150 XLT

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Looks great in my 2005 Honda Pilot. Apple Play works flawlessly and was a big upgrade from the original factory unit. Unfortunately, I am not able to receive a single AM station, and I live in a large metropolitan area with dozens of AM stations within 30 miles. This is my second AX5000. I received a replacement from Sony under warranty. Neither unit received any AM stations. FM reception is great.

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Cons:

Crutchfield response on 12/9/2020
Robert, we're sorry you're having issues with your AM reception. If you purchased this receiver from Crutchfield, feel free to contact our Tech Support team. Lifetime tech support comes with every Crutchfield purchase.

0 of 0 found this helpful

Works great in my 2002 Impreza

Nathan from VALENCIA, CA on 12/3/2020

2002 Subaru Impreza 2.5 RS

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Very pleased with the overall functionality and sound. Touch screen is large, vivid and very responsive. CarPlay works well, and Bluetooth has been very reliable with my iPhone so far. Installation was made easier by the relatively compact size of the chassis. I especially like that there are physical controls on the front bezel for volume and track skip which can be used without looking at the unit. This drove my purchase of this model over other manufacturers. The buttons have a very positive, solid feel - not cheap and plasticky. Downsides: Can't upload custom wallpapers, can't change the color of the button backlights, and EQ adjustments are limited. Notch filters for tuning out resonant frequencies would be most welcomed (my previous JVC head unit had them). Also, the layouts of the screens leave something to be desired: when at the Home screen (to display the clock), it doesn't show you what song is playing. When at the Bluetooth audio screen, the clock font is too small to read. Those are minor issues though. The unit sounds great, looks clean, works well, and I'm very happy with the purchase.

Pros: Compact chassis for easier installation. Responsive, clear screen. Good sound. Solid construction, positive feel to the physical buttons.

Cons: Weak customization options. Screen layouts could use some improvement.

Crutchfield response on
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2 of 2 found this helpful

Doesnt last

Crutchfield customer from Savannah, GA on 12/2/2020

2017 Jeep Wrangler Unlimited

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After only two months of being installed the car play does not work. If I hit a small bump the system will play a loud horn sound and cut out. I have changed out cables and even phones and nothing has worked. Currently now as soon as I plug in an iPhone the system will freeze and then shut off and restart itself. Waste of money with how many issues I've had.

Pros:

Cons: Terrible interface with iPhone

Crutchfield response on

2 of 2 found this helpful

Better than factory Sync!

Crutchfield customer from Denison, TX on 11/30/2020

2012 Ford F-250

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Makes my factory speakers sound so much better than the Ford Sync system did. Can now talk on my hands free and hear the other person.

Pros:

Cons: You will have to make a splice for the backup camera to work. Crutchfield does not have a connector to make that work.

Crutchfield response on

1 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from North Salt Lake, UT on 11/29/2020

2010 Toyota Tacoma

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Overall no issues with this unit. I like the screen responsiveness, boot up time is good, Bluetooth and android auto work great. I did knock it down a star because android auto would always disconnect when using the usb dash kit I got. You have to plug your phone's usb cord directly into the receivers usb cord or android auto doesn't stay connected. My oem camera connected well and my steering wheel controls work as well. Not a ton of options like you would get from a pioneer, but I knew that going in and this unit checked all the boxes I needed.

Pros:

Cons:

Crutchfield response on

1 of 1 found this helpful

Sony XAV-AX5000

Crutchfield customer from Tulsa, OK on 11/28/2020

2005 Ford F-150

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Great head unit. Couldn't be happier with my selection. Installation was easy and operating it was a breeze. I didn't even have to open the manual.

Pros: Easy install Easy operation

Cons: None

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Saint Augustine, FL on 11/25/2020

2005 Jeep Wrangler

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I chose the Sony for the Double Din screen with Single Din chassis. It fit the Jeep Wrangler TJ dash with no modifications. (Plate between radio and ac did NOT have to be removed) , the function of Bluetooth and Apple Car play are flawless but I think my Kenwood I took out sounds better. The EQ on the Sony is just not the same. Overall I'm happy with it because of the perfect fit.

Pros: Perfect fit in Jeep TJ, clear screen , very easy functions .

Cons: EQ could be better.

Crutchfield response on
Customer review photo

1 of 1 found this helpful

Fantastic!

Crutchfield customer from Fort Worth, TX on 11/16/2020

2007 Dodge Ram 3500

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Just love it. Great sound and all works the way it was designed to.

Pros:

Cons: A little hard to see the screen in the day light

Crutchfield response on

0 of 0 found this helpful

CarPlay not what I expected.

Victor from SIMPSONVILLE, SC on 11/14/2020

2014 Subaru XV Crosstrek

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The installation was easy. After getting it all installed, CarPlay worked and the camera worked. Steering wheel controls do no work. Checked the wiring and dip switches. All correct. After driving for a couple of days, we noticed that when you receive notifications, CarPlay locks up. Unplug phone and reconnect fixes, sometimes. Checked Sony website and found updated firmware 1.04. Installed. Did not resolve the problem. Disappointed that CarPlay doesn't work and the steering wheel controls don't work.

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Cons:

Crutchfield response on 11/17/2020
Victor, we're sorry you're having issues with your receiver. If the problem continues and you'd like our help, please just reach out to our Tech Support team. They can help you solve the problem or set up a return within 60 days of purchase. Lifetime tech support comes with every Crutchfield purchase.

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Charleston, WV on 11/11/2020

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Great unit easy setup

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Sony XAV-AX5000

Crutchfield customer from Columbia City, OR on 11/10/2020

2001 Chevrolet Tahoe

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A great radio for an older vehicle. The single DIN back allowed for installation in my 2001 Tahoe without cutting into the area behind the dashboard. The Apple Car Play and Android Auto functions allow you to use your cell phone for many additional features. Bluetooth hands-free calling is also a great to have feature.

Pros:

Cons:

Crutchfield response on

0 of 1 found this helpful

Love the upgrade in our Nissan 350Z

Aaron from GARDNER, KS on 11/9/2020

2006 Nissan 350Z

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The factory stereo went out in our 2006 Nissan 350Z, so upgrade time. We wanted CarPlay, so we landed on this Sony. Works great including the steering wheel controls, and installing was fairly simple (naturally great CS from Crutchfield). We saved enough by going with the wired CarPlay model (vs a full BT version) we were able to add a backup camera to the order. Super pleased overall.

Pros: Easy fit

Cons:

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2 of 2 found this helpful

Great replacement stereo. Crutchfield rocks!

Crutchfield customer from Freehold, NJ on 11/2/2020

2011 Chrysler Town and Country

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Excellent way to upgrade your car audio for The Apple CarPlay ecosystem. I was given my late father's 2012 Chrysler Town & Country minivan. He loved this vehicle and I want to hang onto it for as long as I can. The UConnect system from Chrysler is not user friendly. I tried just using Bluetooth for my iPhone but it was incredibly awkward with the delays, and trying to prop my phone up on the dash to use Apple Maps was an exercise in futility. I went to a big box electronics store to inquire about having an aftermarket radio installed and was told that I would lose my backup camera and steering wheel controls. I then went to a car audio specialty store who quoted me $1200 for this Sony head unit and the disclaimer that my backup camera probably wouldn't work after install. I called Crutchfield on a whim after remembering I purchased from them many years ago. They were helpful and made sure I ordered everything I needed. I was all in for less than half of what I was quoted by the audio shop. Installation went well. I had to call support for a question about the wiring and they talked me through it and got me up and running. The Sony head unit is impressive. I assumed the stock speakers were at their end of life, but with the new radio, they sounds SUNSTANTIALLY better. Will I order newer speakers from Crutchfield eventually? Yes. Has this headunit made waiting a little until that happens easier? Yes. The Sony boots up so quickly. No issue

Pros: Easy install. Great sound. Airplay is better than on my other new car's oem unit.

Cons: None.

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3 of 3 found this helpful

Great Stereo for the money

Crutchfield customer from Irving, TX on 10/29/2020

2011 GMC Sierra

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Love that it has physical buttons still. Carplay and android auto work flawlessly. Exactly what I needed, and will be ordering another for my other work truck.

Pros: Physical Buttons Flawless carplay and android auto integration 2 usb inputs

Cons: none so far

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2 of 2 found this helpful

Good Radio

David from Charlotte, NC on 10/26/2020

2017 Nissan Titan

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I ordered this radio with the prewired harness. Everything fit well, and was easy to install. The only complaint I have, is there is no adapters for my steering wheel controls. Once I can get this adapter, I will be glad to give 5 stars. However, without those controls, it's not as amazing as it could be.

Pros: Touch screen is very responsive.

Cons: No steering wheel control adapter

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1 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Cincinnati, OH on 10/26/2020

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This is what I was looking for, big screen, clean look, responsive touch, great sound. This replaced a 4 year old head unit because I wanted a stereo with Apple Car Play.

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Sony XAV-AX5000

Crutchfield customer from Chandler, AZ on 10/24/2020

2006 Dodge Charger

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It is a good head unit but lacks a few features. Sound is good and integrates fairly well with PAC unit to retain factory steering wheel controls.

Pros: Sound is very good and there are many different EQ setting as well as a custom one. Buttons on bottom row are easy to use and look good.

Cons: 1. Album covers don't appear with USB MP3 music. 2. Can't change the order of the sources, or if they appear on the home screen. 3. Can't seem to upload my own picture as a background.

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4 of 4 found this helpful

Sony XAV-AX5000 Shines

David from Swartz Creek, MI on 10/23/2020

2008 Saturn VUE

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This is my second Sony XAV-AX5000. I originally purchased one for my daughter, but liked it so much I bought one for my vehicle. The interface is simple, clean, and easy to use. The unit works well with both Apple and Android. The sound is excellent, making even stock speakers better. Sony has done a great job with this model, and Crutchfield will match all the components needed to make it look like it was meant for your vehicle.

Pros: Ease of use Sound options Apple / Android Car play

Cons:

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1 of 1 found this helpful

Sony XAV-AX5000

Casey from Huntsville, TX on 10/20/2020

2010 Cadillac DTS

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Great HU. Touchscreen is very responsive and quick. Great picture. Great sound. Plenty of options. I love the 2 USB cables for more flexibility.

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Sony XAV-AX5000

Crutchfield customer from Elko, NV on 10/19/2020

2003 Toyota Tundra

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Excellent sound and easy use. Love the features. Only negative: not a fan of the screen saver - feels like an ad and wish I could turn it off.

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2 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Fountain, CO on 10/18/2020

2003 Honda CRV EX

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This headunit looks great in the car, but leaves you wanting more. The sound quality and HD radio are excellent. The interface is effective but overly simple and lacks customizability. It needs to have more AV inputs. The biggest drawback for me has been the poor android auto connection. It will disconnect every 20 minutes and say "USB device not supported". This gets very frustrating when you lose your driving directions on road trips. Customer service recommended that I upgrade USB cables, but if the headunit requires special USB cables to work properly they should be included or their parameters should be clearly defined in the instructions. The head unit is a solid 3/5.

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5 of 5 found this helpful

Sony XAV-AX5000

Crutchfield customer from Paterson, NJ on 10/18/2020

2014 Subaru XV Crosstrek

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Great radio, sound & ease of use. Install was a breeze.

Pros:

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Sony XAV-AX5000

Crutchfield customer from Denver, CO on 10/14/2020

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great upgrade for my daughters 2006 Honda CRV. Install was easier than I thought. I held back 1 star only b/c the trim piece doesn't really fit cleanly and the system is limited in ability to customize interface.

Pros: Great display, sound and back up camera ready

Cons: options for customization are limited

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So far, so good

Crutchfield customer from Cumming, GA on 10/13/2020

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The unit was easy to install thanks to Crutchfield's pre-wiring. For me, that small amount of $$$'s was very well spent indeed. No need to hunt down wire colors, splice, connect... it was all ready to plug in when it arrived. I had the radio up and running in just a few minutes. Features are sufficient for what I need. Radio plays well. Crutchfield sent the wrong interface to hook to my steering wheel controls, but resent another in a short time and took the wrong one back. This was due to there being a cross-over mid-year from the manufacturer and was not their fault. They handled the replacement with little or no hassle. I upgraded from a JVC which didn't play well with Android Auto. I was concerned with some of the other reviews about Android Auto working on the Sony, but it fires right up and works very well. I read some had problems keeping connected, but so far, no issues. Very happy with the service from Crutchfield. Would definitely recommend them!!!

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Sony XAV-AX5000

Crutchfield customer from Mount Ephraim, NJ on 10/11/2020

2006 Pontiac GTO

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Radio is an awesome upgrade. Touchscreen is fast and responsive. Bluetooth connection is fast when you start the car, better than most oem radios I've used.

Pros: Easy install USB cable is long Bluetooth mic is great even in a loud car All the accessory connections you could want

Cons: None that I've found

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Sony XAV-AX5000

Crutchfield customer from Kissimmee, FL on 10/10/2020

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Installed this in my 2004 Ford Explorer and couldn't be happier - going from the stock head unit to this was simple and fast - I get great sound out of it, looks and fits great in the dashboard and yes of all supports Apple Car Play. The only thing that would have made this better is if it supported Wireless Car Play, otherwise another great Sony product!

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Sony XAV-AX5000

Crutchfield customer from Mayflower, AR on 10/3/2020

2008 Jeep Wrangler Unlimited

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Great product

Pros:

Cons:

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Sony XAV-AX5000

Cooper from CHICAGO, IL on 9/30/2020

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Looks and works great in my 2011 Honda Fit 5-spd! The Metra dash kit that was included looks 100% factory. Sounds amazing with my Focal 6.5" coaxial speakers & Rockford Fosgate PT-300T subwoofer. The backup camera looks great on this screen! I originally purchased the Sony XAV-AX1000, but decided to get the AX5000 instead. Crutchfield made the return really easy. The AX5000 is worth the extra $100 because it comes with 2 USB ports that can be discretely installed in the car (I didn't want a USB cable hanging off my head unit). A shop in Chicago installed it and mounted both USBs where my 12v cigarette lighter charger used to be. The touch screen is responsive and the Apple car play works flawlessly. The head unit doesn't have a ton of visual customization, but I'm not concerned with that. I thought I would miss my volume knob, but the buttons respond quickly and have a nice feel. The subwoofer out is mono, so if you have a stereo sub amp, be sure to pick up a mono to stereo RCA adapter ($7 online). The sound quality is excellent. Plenty of power on tap. I love being able to control the ten-band EQ & subwoofer volume. The EQ presets also sound good. The DSO seems to add some sweet high-end to the speakers to emulate the effect of having tweeters. Highly recommend this head unit.

Pros: Great sound quality, plenty of outputs, 2 USB inputs, the screen looks fantastic, Apple Carplay & Android Auto compatible, good value.

Cons: No volume knob, visual customization is limited.

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1 of 1 found this helpful

Great quality in every way!

Antonio from Medford, MA on 9/24/2020

2008 Subaru Forester

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This head unit is amazing! Before buying this my stock radio had an AUX input which I used to play my music through. The quality was horrendous and made me believe my speakers were in a bad way. After putting in the Sony my music sounds fantastic and my speakers are in much better condition than I thought. I am very happy with this purchase and I highly recommend it to everyone else!

Pros: Great music decoding, good microphone, good visuals, and great price for what you get.

Cons: The user is forced to use Apple Maps so if you prefer Google Maps, like I do, kiss that goodbye. I have an iPhone so I can't speak for the Android experience.

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3 of 3 found this helpful

Great product

Crutchfield customer from Portland, OR on 9/24/2020

2012 Honda Accord EX

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Was very easy to install and set up. Sounds great works perfect.

Pros:

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1 of 2 found this helpful

Sony XAV-AX5000

Crutchfield customer from Teague, TX on 9/23/2020

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I installed this unit in a 2006 Chevrolet Colorado. Ver yhappy with this radio. The tech guys were very helpful and answered al of my questions and helped me chose the best unit and accessories for my truck. I highly recommend the ready harness service, it's a real time saver and very well done.

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2 of 2 found this helpful

Awesome Fit

Robert from Mauckport IN on 9/23/2020

2011 Ram 2500

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The fit of the receiver was well above what I expected and looks great. I had to call in to tech support and Henry was awesome to work with. This is a great radio, the sound is awesome and easy to operate.

Pros: Tech Support ease to install

Cons: Non to think of

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It was everything it claims to be

Crutchfield customer from Palo Alto, CA on 9/22/2020

2011 Volkswagen Jetta Sportwagen

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Got this to replace a factory radio in a 2011 VW Jetta because I wanted CarPlay. I went in in a snap (I got the recommended harness with it). It works fine, works with the steering wheel controls (there is an optional component of the harness to make this work). The 2 USB cables are in the rear so you have to figure out where to rout them and how to mount them in your desk / console.

Pros: easy install, nice fit clear screen iPhone CarPlay works well Fair price

Cons:

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Great Stereo with awesome features

Crutchfield customer from Eagle Mountain, UT on 9/20/2020

2014 Harley-Davidson Street Glide

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Great all around stereo, especially with an amp. Get this over the 7000 if your running an amp.

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Can't handle high volume

George from NY on 9/18/2020

1999 Mercury Mystique

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Overall is a great unit. The one major drawback is that it cannot handle bluetooth audio if you set the volume passed 20. At that point, it doesn't get any louder, just becomes crunched and distorted. When I say distorted, I don't mean like audio clipping, but the sound becomes crunched and crushed in the mid range and just becomes a mess of noise. I tried an assortment of configurations in the audio settings but still, passed 20, crunched audio. I submitted an RMA with Sony and they sent me a brand new unit, same thing happens. This is a limitation of the unit. My stock radio was able to blast my stock speakers without an issue. I don't use an amp by the way. I also checked to see if maybe my phone was the issue, but it another car I stream BT music and blast it without an issue.

Pros: Touch screen response Android Auto performance Radio presets phone call quality

Cons: Terrible music audio quality over BT when volume is at 20 or higher

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1 of 1 found this helpful

works great, but could use a tweak

Crutchfield customer from Melville, NY on 9/8/2020

2006 Cadillac STS

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android auto works as expected... the install was straight forward (the units size was not cumbersome for install)... it would have been nice if custom backgrounds was available, this would give the unit a more custom factory appearance by uploading an image that brings continuity the rest of the dash.

Pros: strait forward install functions reliably

Cons: could offer more customization options

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Sony XAV-AX5000

Crutchfield customer from Monroe, CT on 9/7/2020

2014 Subaru Forester

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Good touchscreen, very fast startup and connection to Bluetooth and Apple Car Play. Good quality for the price. The screen could be brighter in bright mode and dimmer in dim mode, especially in Car Play mode. Installed easily in my 2014 Subaru Forester.

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Sony XAV-AX5000

Crutchfield customer from Summerville, SC on 9/7/2020

2002 GMC Yukon XL

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Very easy install and looks factory with the new bezel for my Yukon. Crutchfield makes it so easy with suggesting just what you need to make it work it's best. The sound is awesome and connectivity with my iPhone was a breeze

Pros:

Cons: Can't think of a single thing negative

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Low end Sony but still a Sony!

Lewis W from BRANDON, MS on 9/6/2020

2012 Ford F-150 XLT

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This stereo has good sound. Very few bells and whistles. Just a basic CarPlay / Android unit. Very little personalization possible. However, it does work as intended and is not terribly expensive. I would probably purchase another.

Pros: CarPlay is stable. Easy install. Inexpensive.

Cons: Can't personalize the display

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1 of 1 found this helpful

Great fit for my 2010 Scion xB

Crutchfield customer from Los Angeles, CA on 9/6/2020

2010 Scion xB

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Great purchase! Fast delivery. Easy install, and I would highly recommend the harness assembly add-on. It saves a lot of time when hooking up to your car.

Pros: I really enjoy this unit. Fits great in my vehicle, and the features with Apple CarPlay and the back up camera are just what I needed. The ad on mic, for hands-free calls is also quite nice. No complaints from other callers - as of yet. I enjoy the abundance of audio presets. I'd like to set my own customs, but I do like that there are many options.

Cons: Honestly, I haven't had it long enough to have cons. So, I may update this, but as of now the two things that I don't care for is that there is no USB hook up included with the harness package for my car and the USBs on the unit. There is a USB/auxiliary port in my center console that is no longer accessible, and the two USBs - included with the unit, I really only utilize one. One is multi media, and the other only plays music. I would've preferred to have two multimedia USBs - in the unit.

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Sony XAV-AX5000

Crutchfield customer from New Oxford, PA on 9/6/2020

2013 Jeep Wrangler Unlimited

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Love it

Pros:

Cons:

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Sony XAV-AX5000

Crutchfield customer from Gray, GA on 9/6/2020

2014 Jeep Wrangler Unlimited

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Great Radio.

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Phenomenal service!

Crutchfield customer from Aramex, NY on 9/6/2020

2006 Hummer H3

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absolutely fantastic service from the team. Given that I was the other side of the world. Cannot fault them, would highly recommend them. As a few reviews said on other sites, they are a little more expensive, but hey you can always go cheap, but "you pay peanuts, and get monkeys". Worth every penny, and when you're spending your hard earned cash on something isn't it just safer to get it right? You could literally spend the saving you "might" make by paying someone to redo it! So, ultimately 10 out of 10!

Pros: Fast, easy, online diagrams, manuals, install techniques, no stone left unturned!

Cons: None!

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Would buy again!

Crutchfield customer from Texarkana, TX on 9/4/2020

2006 Ford F-250 Super Duty

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Love this, easy to use and install. The android auto is a nice feature make it easy to use my navigation and play music.

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Sony XAV-AX5000

Crutchfield customer from San Francisco, CA on 9/1/2020

2007 Chevrolet Silverado 2500/3500 Class

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Excellent unit. Large screen. Easy install for even someone of mediocre mechanical knowledge. Drew was very helpful and filled my cart for me with all needed to install and even upgraded when I added a backup camera

Pros: Large screen

Cons: Small volume and small Home buttons on unit

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1 of 1 found this helpful

Better than stock

Crutchfield customer from Feasterville, PA on 9/1/2020

2012 Jeep Wrangler

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First off, major improvement over the stock head unit. fits well and looks great. The sound clarity is excellent. (Probably even better with improved speakers, was surprised how good it sounded with the stock speakers) The stock unit was so bad I hardly ever turned it on. Navigating the unit is fairly simple. Apple carplay is fantastic.Overall happy with it. With the suggested installation components, install was a breeze. Cons:  The second USB port is pretty worthless, it won't recognize 75% of my digital music. (It prefers .MP3 format)  The Main USB will read 90% of my movie and audio files, however, you then can't utilize apple car play because this is the only port that will allow it. So on a long trip, you have to decide if you want to see your maps for directions or listen to digital audio.  It has a 2 stage bass boost, I don't really notice a big difference, audio is mostly mids and highs. (Could be the stock speakers, will have to add some bass at a later time )  Still need to figure out the hands free calling, it will alert you that a call is coming in, you can answer it, but for some reason the button on the interface to switch sound to head unit does nothing, so you can't hear the caller unless you put your phone to your ear. There were other head units that I was looking at, unfortunately they were all out of stock so I went with this one. I'm not disappointed with it, but there are some issues I need to figure out.

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Sony XAV-AX5000

Crutchfield customer from Mabel, MN on 8/27/2020

2008 Chevrolet Silverado

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Very nice system. Looks great and sounds great too. Easy to install

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Awful piece of crap

TROY from Hummelstown, PA on 8/24/2020

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What a piece of garbage. Good luck getting the Bluetooth to connect to your phone because it hardly ever connects. It comes with two USB cords that you have to fish out from behind the dash to locate somewhere in your car. Same design with the microphone. How hard would it have been to put a couple of USB plugs and a microphone below the screen next to the buttons or interface with the existing microphone in my truck? Navigating the screens is not very intuitive. The clock is very tiny unless you go to the home screen.

Pros:

Cons: USB cords

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0 of 12 found this helpful

Sony XAV-AX5000

Crutchfield customer from Lecanto, FL on 8/23/2020

2007 Nissan Titan

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Great product

Pros:

Cons:

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0 of 0 found this helpful

Best Bang For The Buck!

Crutchfield customer from White Lake, MI on 8/22/2020

2007 Chevrolet Tahoe

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Great unit for the money, needed Bluetooth / Android Auto and a Backup Camera, this worked perfectly. 2 USB, a)for Android Auto Link, b) for a flash drive... screen layout not customizable, only background. no HD tuner, but really not needed, this unit picks up stations really well. This is my third Sony Unit, I still have the first two alive and kicking in other cars.

Pros: Backup camera Preamps Android Auto

Cons: Settings could use more features.

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Sony XAV-AX5000

Crutchfield customer from Winston Salem, NC on 8/22/2020

2013 Toyota Tacoma

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Works well. You are able to change the volume of phone calls, siri, voice directions, etc. you just have to adjust the volume as they're speaking

Pros:

Cons:

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Sony XAV-AX5000

Crutchfield customer from Rhinelander, WI on 8/22/2020

2005 Ford Mustang

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Great sound, easy install, and very responsive touchscreen. It would be nice if Sony allowed for wallpaper customization outside their presets for the cost of the unit. The lack of an HD Radio is slightly annoying as well but not a reason to pass this HU up.

Pros: Responsive touch screen and sound quality

Cons: Lack of customization is simple areas, lacks HD Radio

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1 of 1 found this helpful

Excellent product

Crutchfield customer from Mayaguez, PR on 8/22/2020

2015 Nissan Sentra

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The screens are very sensible and bright. The installation is very easy.

Pros: The screens are very sensible and bright. The installation is very easy.

Cons: None

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Looks like a "Factory" Install

Brent from La Jolla, CA on 8/22/2020

1995 Toyota Tacoma

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This head unit is very easy to use and works great with apple CarPlay. Sounds great with the factory speakers and functions with a newly installed backup camera.

Pros: Clean factory look, easy to use

Cons: Lack some customization features,

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Sony XAV-AX5000

Crutchfield customer from Harrah, OK on 8/19/2020

1998 Buick Park Avenue

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This is installed in my 98 buick park avenue. Its a awesome head unit. Has apple car play with is awesome if you love apple. Its very convenient and has all the features. The equalizer is great if you are picky like I am when it comes to good sound.

Pros: Great head unit all around!

Cons:

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Sony XAV-AX5000

Crutchfield customer from Interlochen, MI on 8/19/2020

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SIMPLE. Great sound nice screen well thought out design. Don't hesitate to buy this unit.

Pros: Same as above

Cons: None