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Customer Reviews

Sony XAV-9500ES

Mobile ES Series digital multimedia receiver (does not play discs)

MFR # XAV-9500ES

Sony XAV-9500ES

Sony XAV-9500ES

Mobile ES Series digital multimedia receiver (does not play discs)

MFR # XAV-9500ES

6 reviews
View this product

No AIFF support!

Mark from Atlanta, GA on 12/2/2021

2004 Porsche Cayenne

Verified customer (What's this?)
Verified employee purchase (What's this?)

I don't like posting negative reviews about such an awesome piece of equipment. This really is a great head unit. However, THERE IS NO SUPPORT FOR AIFF! I don't understand why. I have 7,491 tracks, 627 albums, several purchased from HDTracks over the years that can be downloaded in AIFF or FLAC format. They don't offer ALAC for download. At least they didn't when I purchased my albums in the past. All of my digital source files are AIFF, and I'm sure I'm not the only one. Even the RSX-GS9 supports AIFF. Also, why offer such high-quality digital processing and not allow a wired CarPlay connection to feed high-definition files? I can play 24/192 from Apple Music that comes through lightning adapter as 24/48, which is 2,304 kbps. That's over twice what LDAC can provide. No, I'm not sending this unit back because I really like it. All of the other reviews are spot on about its positives. If Sony provides a software update to address these issues, I'll change it to 5-stars in a heartbeat.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

The best on the market, nearly flawless

Crutchfield customer from St Louis, MO on 11/28/2021

2010 Ford F-150 XLT

Verified customer (What's this?)
Verified employee purchase (What's this?)

First of all, I love this head unit. I previously had the Sony AX210 and the 9500es offers a ton of worthwhile updates. The 9500es has an updated version of Sony's operating system, which I think is the best. It's clean, simple, intuitive, easy to use, and aesthetically pleasing. The screen is of course larger, but also much easier to see in the sun with significantly higher resolution and quality. It is also FAR more responsive; it's cleared they beefed up the processing hardware quite a bit. The wireless Carplay works flawlessly and I cannot imagine going back to wired. The EQ is basically endlessly adjustable, and the sound is great. I've used it both off the head unit directly and amplified, no complaints on either. iDatalink Maestro works equally well on both units, no complaints there. I would highly recommend this head unit and believe it is the best on the market. So why only 4 stars? It does have a couple of areas with room for improvement. The good news is that some of them could probably be addressed via software updates: - No wired Carplay option despite having a USB-C high amp port. Why does this matter? Wireless Carplay uses a lot of battery, so you end up plugging your phone in any way on longer trips. It's also an easy way for friends to play their phones in your car without fully linking with the system. - The customizable buttons don't have an option for the equalizer. - No line in

Pros: Screen, anti-glare, operating system, wireless Carplay, sound quality

Cons: no line-in, no wired Carplay

Crutchfield response on

2 of 2 found this helpful

Great radio!

Crutchfield customer from Warrington, PA on 11/27/2021

2013 Toyota Venza

Verified customer (What's this?)
Verified employee purchase (What's this?)

Just got this installed and so far I love it, I use wireless CarPlay exclusively and it works great on this unit, I just get in the car and it works. Love the big screen but it is big, in my car it covers the buttons that change the clock and I was okay with that but just expect it to cover something. I'm coming from a Pioneer stereo that had more features but things were slow on it and I was having issues with it, the new Sony is a much more simpler radio bit it works great.

Pros: Wireless CarPlay, simple to use and big screen..and it's a Sony.

Cons: Big screen will probably cover something on the dash.

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0 of 0 found this helpful

Almost the complete package

Crutchfield customer from Roanoke, VA on 11/27/2021

2019 Toyota Tundra

Verified customer (What's this?)
Verified employee purchase (What's this?)

Preordered after shopping for a larger display, replacing a Kenwood Excelon unit (DDX9906xr). My comments are based on my experience with that Kenwood HU. User Interface: easily navigable, clean, simple. This aspect is much better than most aftermarket systems but that may also be due to the fact that there is less to navigate on the Sony. Biggest gripe is the usb file system. There is no library creation or the like, no ID tag organization. You navigate via folders and songs are played in that order (alphabetical). You can shuffle all, but playing albums is easier done via Carplay/AA. Screen: I'm torn on the screen. The anti-glare coat doesn't really work, which wouldn't be a big deal except it mutes the vibrancy of the display. So you have a display where the richness and fidelity is sacrificed for a feature that, in my experience thus far, doesn't provide a benefit. The screen feels great - touch is excellent, no lag. Kenwood had better resolution, better color depth and better viewing angle. Sound: The sound is excellent. No noticeable difference from the Kenwood. I'm not an expert audio tech so I do miss the preset sound effects of the Kenwood (sound stage height, cabin size, etc.). The Sony of course offers seemingly endless eq-ability but it's not easy for the average car audio consumer to dial in. I am enjoying the Sony and have no plans to return it. If you live in Carplay and are willing to learn/tinker with the eq options, this is a

Pros: Build quality, materials/form, adjustability, sound quality, user interface, touch screen, warranty, boot speed, connectivity

Cons: Usb file system, color depth/display vibrancy, choppy backup cam feed, lack of built in 'sound effects'

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Customer review photo Customer review photo

1 of 1 found this helpful

Sony XAV-9500ES

Jason from NY on 11/20/2021

2014 Mitsubishi Lancer

Verified customer (What's this?)
Verified employee purchase (What's this?)

High quality receiver with a super clear screen. I would've thought it was a 4K display if I didn't already know the specs. Wireless CarPlay works flawlessly. The user interface is so simple and easy to use, perfect for a minimalist. A volume knob would've been the cherry on top, but the buttons on top aren't horrible. Overall, this receiver really does feel top of the line.

Pros: Wireless Apple CarPlay, crystal clear screen, a lot of adjustability options.

Cons: No volume knob

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Customer review photo Customer review photo Customer review photo

3 of 3 found this helpful

Just buy it

Jason from Nashville, TN on 11/18/2021

2016 Toyota Tacoma

Verified customer (What's this?)
Verified employee purchase (What's this?)

Wow, I was hesitant to spend the money on this beast but I have been WAITING for Sony to release something like this in this league. But it's really in a league of its own. The same features from the XAV series like fast boot are all here. And that screen is just gorgeous. Anti-glare and feels like silk. UI is modernized and so fast. Wireless CarPlay loads in the same time the wired takes to load. Parametric EQ has each speaker in my truck now tuned exactly as needed. It's perfect. If you have the money and are reading this, just buy it. You won't regret it

Pros: Best-in-class Hi-Res DAC, Parametric EQ, wireless CarPlay, Touch shortcut buttons on front of display, screen size

Cons: The only thing I would say is the bezel is pretty large, but that's a very small complaint. The bezel also houses two programmable touch shortcut buttons which make the bezel easier to deal with

Crutchfield response on
Customer review photo

5 of 5 found this helpful

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