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Customer Reviews

Yale Real Living Assure Lock Touchscreen Deadbolt (YRD226) with Wi-Fi Module

Electronic door lock with capacitive touchscreen keypad and smart home compatibility (Satin Nickel)

MFR # YRD226CBA619

Yale Real Living Assure Lock Touchscreen Deadbolt (YRD226) with Wi-Fi Module

Yale Real Living Assure Lock Touchscreen Deadbolt (YRD226) with Wi-Fi Module

Electronic door lock with capacitive touchscreen keypad and smart home compatibility (Satin Nickel)

MFR # YRD226CBA619

1 review
View this product

BOULDER

John from BOULDER on 12/21/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

FYI: There are a couple of versions of this smart lockset and there are also three potential means of controlling it: Yale Access App, Nest App, August App. And then of course add in the Android and IOS factor. The instructions are apparently generic across versions and there is NO SOLUTIONS MATRIX. "Install the Yale app and scan the QR code": Good luck finding the QR code! It's buried behind the accessory module. Oh, QR code does not work! enter the Serial Number. Oh, serial number is not recognized (many on the Interwebs had these issues). Hmm. Install the Nest app. Nope, no go there either. Install the August app- NOPE, no go there either. Call support, wait on hold for 30 minutes during which your wait drops from 59 minutes, to 59 minutes. Have your call dropped. Go back to Google searching. Read many Reddit threads. On a certain Yale page there is a small bullet point sequence: 1. Install the Yale App, 2. Connect to Apple HomeKit, 3. add device to Homekit. AAAAH! Unbelievable. That they wouldn't individualize the instructions to the product, I assume to save $0.03 per unit by making them generic, is unbelievably stupid. They will undoubtably have MANY returned units due to such confusion. Yale: Hire a user experience engineer (or three). Better still, give units to your spouse or cousin or whoever and watch them try to get it working!

Pros: Just Installed

Cons: Poor documentation

Crutchfield response on

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