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Customer Reviews

Flo by Moen 1-1/4" Smart Water Valve

Wi-Fi®-connected water monitoring and damage-prevention device (1-1/4")

MFR # 900-002

Flo by Moen 1-1/4

Flo by Moen 1-1/4" Smart Water Valve

Wi-Fi®-connected water monitoring and damage-prevention device (1-1/4")

MFR # 900-002

4 reviews
View this product

Disappointed.....

Brian from Social Circle, GA on 6/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

I received and installed this device with no problems. The first week or so it was in learning mode and then it completed and everything worked fine, you could view pressure, flow and water temperature. However after about two weeks, I noticed that the water temp was not being displayed, then a few days later the temp returned, but it was displayed as area temp. So I called Flo support and was told they had a problem with the temp sensors and instead of replacing all the units, they elected to display the area temp. First the rep tried to tell me that the unit was displaying the temp around my unit, but mine is located in an underground basement and the room temp doesn't vary by much year round. On the day of the call it was showing a temp of 86 degrees, which was the outdoor temp, so then the rep confirmed that the area temp was actually outdoor temp. Well that's kinda crappy of them, after all I can get my outdoor temp from my A/C unit or the weather underground or even Alexa. All I want is for my unit to display what was advertised, pressure flow and actual water temp! Is that asking too much? Why do they think they can disable a feature that was advertised and replace it something I can get for free from the Internet? This is what I paid this much for? Kind of disappointing from a company like Moen.....

Pros:

Cons:

Crutchfield response on 7/2/2020
Thanks for the review. We reached out to Moen and they confirmed that they now use and display the local outdoor temperature. Here's why: the goal of this Smart Valve and the mobile app is to catch catastrophic plumbing problems and to warn you about them. The app uses temperature along with the other data collected by valve's built-in sensors -- like the water pressure and flow -- to determine if there is a problem. They've learned that the outdoor temperature is a better indicator of potential pipe freezing. In many areas of the US water valves are located outside of the home and direct sunlight on the device would generate false readings. This change was implemented to give the most accurate data. We have updated our own online presentation to better reflect this information.

2 of 2 found this helpful

Good protection against potential water damage

Crutchfield customer from Cumming, GA on 5/29/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

A little pricey but a quality product. Crutchfield has one of the lowest prices. It's easy to install and provides a great deal of information. The device takes a week or two to learn your water usage habits. Some insurance companies will give you a lower rate if this device is installed. To take full advantage of this device, you must have a network in your home and you need a power source nearby.

Pros: Great features, quality product. easy installation in most circumstances

Cons: Pricey

Crutchfield response on

0 of 0 found this helpful

Flo by Moen Smart Water Valve

Crutchfield customer from Cape Charles, VA on 5/19/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very useful device ro control water use and leaks . Auto shutoff detects leaks

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Flo by Moen Smart Water Valve

Crutchfield customer from Rutherford, NJ on 11/10/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great product. Just installed.

Pros:

Cons:

Crutchfield response on

1 of 4 found this helpful

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