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Customer Reviews

Devialet Phantom Reactor 900

Wireless powered speaker system with Apple AirPlay®, Bluetooth®. and Wi-Fi® (Iconic White)

MFR # HW511

Devialet Phantom Reactor 900

Devialet Phantom Reactor 900

Wireless powered speaker system with Apple AirPlay®, Bluetooth®. and Wi-Fi® (Iconic White)

MFR # HW511

1 review
View this product

Constant issues

Steven from Baxter, MN on 8/25/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

I purchased this directly from devialet with their exteded devialet care package. I have spent 3 months trying to get support to follow through fixing my product. CONSTANT wireless issues. I have done numerous factory resets and a new router. It keeps dropping connection or overheating after 15 minutes of use! It sounds great but it is a zero for reliability. I have a google home max and a homepod and have ZERO connection issues with them or any other wireless product in my house! I wish I had the option to buy from crutchfield but they did not sell it at the time of purchase. Crutchfield will stand behind it but NOT DEVIALET. Devialet should sell their produts as-is Crutchfield 5 stars Devialet 0!

Pros: Sounds AMAZING (if it works)

Cons: **Support **and everything else. . ps..Try calling them before you buy! You wont get through or any help. That should be a serious red flag!

Crutchfield response on 8/29/2019
Thanks for your review. We ran this by Devialet and they told us that their U.S. Support manager is in direct contact with you. Their software team is working to identify the source of your wireless connectivity issues, so that they can fix the problem. They have assured us that they will replace your speaker if there is an issue with the hardware.
Customer review photo

10 of 11 found this helpful

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