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Customer Reviews

Arcam AV860

Home theater preamp/processor with 11.1-channel processing, Dolby Atmos®, and Dirac Live® room correction

MFR # ARC-AV860BK-US

Arcam AV860

Arcam AV860

Home theater preamp/processor with 11.1-channel processing, Dolby Atmos®, and Dirac Live® room correction

MFR # ARC-AV860BK-US

2 reviews
View this product

Too much hassle

AV User from USA on 5/12/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

I would not recommend this product. Mostly due to quality control or lack there of from Arcam. First, the units have an issue where their firmware was not burned in properly at the factory. Don't believe me, well that was Arcam tech support telling me that so aruge with them. The only fix, factory reset your unit. Then put all the settings back in. They won't talk to you unless you do that. Quite cumbersome, and a big oversight for a $6k unit. So after doing that, my problem persisted. Being an intermittent problem, they can refer you to a service facility but if they can't replicate it, you are out of Luck. USA tech support needs to kick advanced problems up to the UK so you have a time difference issues with support and general disinterest endemic of the Brits. Also, if you are going to use this with a universal remote, forget about Hex codes. They only use woefully out of date Philips Pronto RC5 protocols, that's pathetic. Like most AV companies, even Crestron, Arcam can't get "network" things to be as reliable as a $40 Roku. So I would avoid the ethernet port. Haven't seen an AV company be able to do what Apple, Dell, Roku, Netgear, etc. can do for under a $100 when it comes to network functionality. Even putting this device into a switch, which is common these days, and not the router, will raise red flags with tech support and cause them to punt. Too much hassle, NOT worth it in my opinion. For $6K there must be better options.

Pros: Looks OK Good sound, but should be for price Flexible Zone2 line out

Cons: Network Interface Card (NIC ) unreliable RS232 requires gender changer IR Protocol inflexible and out of date Firmware update procedure archaic (FAT32 USB Stick) Units need a factory reset to rule out Quality Issues

Crutchfield response on

2 of 2 found this helpful

Incredible in every way

alai from Easton, PA on 11/1/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

For my living room I was hoping to find a unit that could do both audiophile stereo and the various surround sound formats and this thing kills both. Paired with Definitive Tech 9080 series towers, centers and surrounds feels like a movie theatre experience. For audiophile stereo I paired it with the NAD M22 masters series amp and could not be happier. Crisp clarity, plenty of power and sound stage and imaging is out of this world. Just close your eyes and you can hear instruments 180° in stereo and incredible separation. I got this after being disappointed with a $3k Emotiva processor and would not look back. It is head and shoulders above that unit.

Pros: Sound clarity both stereo and dolby Imaging and sound stage are WIDE and defined. Great options to set up various components in many ways. Handles HDMI bugs fairly well

Cons: Although the unit has balanced XLR outs to the amp, I have read that the internals are not true balanced circuits. Which would mean the balanced outputs are just a wasted expense as I dropped a pretty penny on Audioquest Water cables. But still the sound is incredible. Not the slickest looking unit, a little boxy and boring but not a concern.

Crutchfield response on

5 of 6 found this helpful

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