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Customer Reviews

Salamander Designs Synergy Model 402

Audio/video cabinet for TVs up to 40" (Walnut with matte black posts)

MFR # SB402W/B

Salamander Designs Synergy Model 402

Salamander Designs Synergy Model 402

Audio/video cabinet for TVs up to 40" (Walnut with matte black posts)

MFR # SB402W/B

5 reviews
View this product

Salamander Designs Synergy Model 402

Crutchfield customer from Naples, FL on 3/28/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This arrives in a flat box as an Ikea sort of do it yourself assembly. The instructions are imperfect but fortunately the construction is faily self explanatory and easy. The result is sturdy, functional and attractive. A good purchase

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Great audio cabinet

gary from Reinholds, PA on 1/8/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

A really beautiful audio cabinet, furniture grade finish and very sturdy after built.

Pros: looks, the finish, and quality

Cons: a little tricky to assemble and a little pricey.

Crutchfield response on

1 of 1 found this helpful

Synergy - Great intentions

Jason from Brooklyn, NY on 4/1/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

The Synergy system is the only customizable modular audio rack products on the market. There's a lot of accessories and options, which really stand apart. I also purchased the slide out shelf for my record player. Unfortunately, I was disappointed on several factors when my 402 arrived. This is a beast, extremely heavy, over 100 lbs. MDF is used throughout and it's cheaper to produce I suppose, but it weighs a ton. The instructions were vague, confusing, and outdated. It took me over two days to assemble, think your worst Ikea nightmare x 4. The top panel came damaged, which they replaced within a week. The door comes pre-drilled with hinges that attach directly into those holes to one of the aluminum posts, so assembly error is near impossible. The door ended up being noticeably crooked, and it left a half inch gap on the handle side. Consequently the after market lock from Salamander didn't reach the other post when locked due to the gap. They didn't replace the door unfortunately. Now I'm stuck with a crooked door that won't lock, which was the main reason I went with the Synergy. The sliding shelf works well, and the adjustable feet are great for my uneven floor. Overall I feel like Salamander's intentions here are good, and they've really got a unique vision with the Synergy system. Where they could improve is making the materials lighter (bamboo or wood option), instructions more clear and updated,

Pros: Options Flexibility Accessories

Cons: Unnecessarily Heavy Extremely complicated assembly Confusing instructions Ill-fitting door and innacurare lock template/instructions

Crutchfield response on

0 of 0 found this helpful

EXCELLENT Product and OUTSTANDING company.

BB from Scottsdale, AZ on 9/28/2017

Verified customer (What's this?)
Verified employee purchase (What's this?)

Excellent product! Well made. Easy assembly although, the shelf spacing could be made easier with periodic markings placed on the inside of the cabinet. Both Crutchfield and Salamander are impressive companies with outstanding customer service. We called the tech support at both companies and they were both incredible to work with. Both companies resolved our questions and made sure we were 100% satisfied.

Pros: Excellent product and service

Cons:

Crutchfield response on

2 of 2 found this helpful

Very solid rack, minor nits.

Chuck from Ashburn, VA on 4/5/2017

Verified customer (What's this?)
Verified employee purchase (What's this?)

The Salamander 402 is well made and attractive (my wife says it looks nice, so that's high praise given he disdain for my audio furniture in general). The basis of the rack is the use of 80/20 extrusions that form the 4 corner pillars. If you're not familiar with it, it's got t-slots on each of its 4 sides - so using t-slot nuts makes attaching things (like the shelf brackets) easy. The tops and bottoms appear to be high density MDF with high quality wood veneer. Sides are ~1/4 inch thick fiber board with (I think) vinyl veneer. Shelves are stout and covered with textured, grippy vinyl (I think) veneer.It all looks very nice. Door is solid wood framed with a perforated metal "grill" and metal hinges. Door dampener is cheap plastic and I didn't use it. So far so good (though I would like to see plywood on the sides with veneer). The negatives are around setup. I'm an engineer and can put anything together. The difficulty here is setting up shelf spacing. Even using a tape measure to set heights is troublesome. It would be a great add to have index marks on the 80/20 pillars to aid in adjusting shelves. Assembly can take 1-2 hours. Think out your spacing carefully - pain to change it once together. I bought, from Salamander, the small 19-inch rack mount ears and the cable management rods for the back (you cannot install the plastic back cover with those in place). For the price, these pieces should have come with it. Overall, highly recommended even at the price.

Pros: Nicely finished, solid, flexible, good capacity.

Cons: Pricey even at Crutchfield's discounted price, some small cheap bits, can't use back with cable management bars in place.

Crutchfield response on

3 of 3 found this helpful

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