Contact us
Close contact box

Customer Reviews

Onkyo TX-SR494 (2019 model)

7.2-channel home theater receiver with Bluetooth®

MFR # TXSR494

Onkyo TX-SR494 (2019 model)

Onkyo TX-SR494 (2019 model)

7.2-channel home theater receiver with Bluetooth®

MFR # TXSR494

2 reviews
View this product

Onkyo TX-SR494 (2019 model)

Crutchfield customer from Carolina, PR on 11/28/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Friendly user. Ease to set up. Great sound. It's Onkyo????!!!!

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

Quality lacking

Crutchfield customer from Bala Cynwyd, PA on 9/20/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Set up is not intuitive. For some reason bluray requires a very high volume level just to be heard at all. This would be ok if that were the only issue. The volume must be turned back to a normal setting before switching to any other component as the unit shorts out and has to go through its diagnostics. Each time it displays [check speaker wire]. Annoying. Overall quality is NOT comparable to our previous Onkyo model purchased 10 years ago from Crutchfield. If it wasn't such a hassle to pack it up and ship it I would return it. I do not recommend this receiver.

Pros:

Cons: No actual manual. Volume level dependent on which component is being used. False positives on speaker shorts due to volume level issue.

Crutchfield response on 9/24/2019
Once we saw this review, our Tech Support specialist, Jason, reached out to this customer to help him further. We'll either help him get the receiver working the way it should, or help him return it for an exchange or refund.

29 of 30 found this helpful

TOP