About the Sonos Five
High-performance streaming sound
High-performance streaming sound
Does your home have an open floor plan? The Sonos Five can deliver finely detailed, robust stereo sound for your space. And if one isn't enough, maybe two will do. Placed horizontally, a single Sonos Five projects a stereo image by itself. Two placed vertically and paired wirelessly deliver even bigger sound and better stereo separation — a great way to get deeper into all the music that Sonos's renowned wireless streaming system puts at your fingertips.
And your Five (or pair of Fives) can also be part of a Sonos wireless multi-room audio system for even more entertainment options.
Designed for rich musical detail
The Five features three high-excursion woofers, mounted in sealed chambers. This ensures full sound with deep, clean bass. Three tweeters deliver clear highs. Two are angled outward to disperse the sound to the sides, with the third placed in the center of the cabinet for focused vocals. The speaker system was tuned by renowned producer Giles Martin for exceptional sound.
Simple multi-room audio
Your Five can be part of a larger Sonos multi-room audio system. Place players like the Sonos One or Sonos Move every room where you want to listen to music. Sonos sound bars give you better TV sound plus easy access to your favorite streaming music services and downloaded songs.
You can set up your Sonos players to work on your existing Wi-Fi® network. Or you can connect any Sonos speaker to your network router, and Sonos will create its own dedicated wireless network for even better performance. You can also use a Boost to create this network if you can't place a speaker near your router.
Compatible with Apple AirPlay 2
The Five has AirPlay 2 built in. So you can stream audio directly from your iPhone®, iPad®, or Mac® computer through your Sonos system. That includes soundtracks from YouTube® videos and Netflix movies.
Trueplay speaker tuning for optimal sound
If you use your Sonos control app on an iPhone, iPad, or iPod touch®, you can use it to fine-tune the Sonos Five with the app's built-in Trueplay feature. Trueplay uses the mic in your Apple device to measure how the sound reflects off your walls and furnishings. It then adjusts the speaker's settings for the best possible sound.
- compact, humidity-resistant design
- 3 high-excursion woofers and 3 tweeters for rich, stereo sound
- Apple AirPlay® 2 lets you stream directly from an iPhone® or iPad® and ask Siri to play Apple Music
Sonos control app:
- free download from iTunes App Store® and Google Play
- compatible with Apple® and Android™ smartphones and tablets
- plays MP3, WMA, AAC, WAV, FLAC, AIFF, ALAC, Ogg Vorbis, and WAV files
- plays songs from subscription streaming services such as Spotify, Apple Music, TIDAL, and more
- plays music and podcasts directly from Android and iOS® mobile devices
- configure two Sonos Five speakers for stereo playback
- select which Sonos speakers to play
- Trueplay automatically adjusts Sonos speakers to your room for optimum performance
- Trueplay currently works with iOS devices only
- 3.5mm line input for voice control device, turntable (with built-in phono preamp), or portable player
- works with Amazon Alexa-compatible or Google Assistant-compatible voice control devices
- connects via 3.5mm line input or wirelessly
- volume, play, pause, skip and repeat functions
- access to additional features, such as weather reports, smart home commands, and more
- top-mounted controls for volume, play, pause, skip, and mute
- Ethernet port for connection to a router
- requires AC power (cable included)
- 14-3/8"W x 8-1/16"H x 6-1/16"D
- weight: 14 lbs.
- warranty: 1 year
- Our 60-day money-back guarantee
- requires a high-speed internet connection
- MFR # FIVE1US1BLK
What's in the box:
- Wireless audio speaker
- 6.5' AC power cord
- Quickstart Guide
- Important Safety Information
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More details on the Sonos Five
Variety Of Music Sources
Room-Filling Stereo Sound: The Sonos Five lets you experience vividly clear, room-filling sound from your favorite music streaming service and auxiliary source. It utilizes a multi-driver array configuration that consists of three tweeters and three woofers powered by 6 Class-D amplifiers to create a wide stereo soundstage that directs sound to the left, right, and center.
- Three Tweeters: Three tweeters, including one center tweeter and two precisely angled side tweeters, create a crisp high-frequency response. The wo precisely angled side tweeters create spatial extension and rich stereo sound, while the center tweeter optimizes vocal playback.
- Three Woofers: The Five's three custom-designed, high-excursion woofers within an acoustic suspension (sealed) enclosure produces deep, accurate bass and eliminates reverb and echo. The three midwoofers ensure faithful playback of vocal frequencies in addition to rich bass without distortion, even at high volumes.
- 6 Class-D Amps: The Sonos Five utilizes six Class-D digital amplifiers perfectly tuned to the speaker's acoustic architecture for dynamic room-filling stereo sound with not distortion and any volume level.
Sonos Wireless Multiroom Audio Eco-System: The Five is part of the Sonos wireless multiroom audio eco-system consisting of a family of wireless network speakers, players, and amplifiers. Start with a single Sonos product and add more Sonos products over time. With multiple zones, you can play the same or different songs in different rooms of your home. Compatible distributed audio sources include internet radio, online music services, local network music libraries, as well as hardwired inputs. Up to 32 Sonos devices and 16 groups can be connected in one system. The Sonos Five is compatible with the new Sonos S2 operating system (OS) and does not support the older Sonos S1 operating system (OS).
- Sonos S2 OS Compatible Products: The Sonos Five, ARC, Sub (Gen 3), and any Sonos products released after May 2020 will only be compatible with Sonos S2.
- Sonos S2 and S1 OS Compatible Products: The Sonos Play:1, Play:3, Play:5 (Gen 2), Playbase, Playbar, Connect (Gen 2), Connect:Amp (Gen 2), One (Gen 1/2), One SL, Beam, Amp, Port, Boost, Move, and Sub (Gen 1/2) support both Sonos S2 and S1 operating systems.
- Sonos S1 OS Compatible Products: The Sonos CR200 Controller, Zone Player, Bridge, Connect (Gen 1), Connect: Amp (Gen 1), and Play: 5 (Gen 1) will only support the older S1 operating system.
- If you have have both, older "legacy" Sonos products and newer Sonos products in your system, you have the option to create two separate eco-systems - one that will be controlled with the older Sonos S1 controller app and the other that will be controlled by the newer Sonos S2 controller app.
- Click here for more information regarding Sonos "Legacy" S1 versus the new Sonos S2 Operating System and App.
Trueplay Tuning: Trueplay software (for Apple iOS only) dynamically tunes the speaker to the unique acoustics of the room. Trueplay puts the speaker-tuning capability of the pros in the palm of your hands, customizing the sound of the speaker to the unique acoustics of the room. The layout of a room, and where a speaker is placed, can have a significant impact on the sound that you hear. Trueplay, an auto-tune app within the Sonos S2 App, uses the microphone in your Apple iOS device to measure how sound reflects off walls, furnishings and other surfaces in a room, and then fine tunes the Sonos Five speaker to make sure it sounds great no matter where you've placed it. The Sonos Five speaker already sounds fantastic, but Trueplay brings you even closer to how music should sound. Completing Trueplay tuning for a room takes approximately 3 minutes from start to finish.
- Apple iOS Compatible: In order to perform Trueplay tuning, the Sonos S2 app for iPhone, iPad or iPod touch running iOS 11.0 or higher is required. This includes iPhone 4s and higher, iPad 2 and higher, as well as iPod touch 5th generation and higher. Trueplay tuning is not available if the "VoiceOver" feature is enabled on your Apple iOS device. Trueplay is currently not compatible with Android.
- 1Ch/1.1ch & 2Ch/2.1Ch Tuning: Trueplay can be used with a single speaker setup, two speakers configured as a stereo pair, or either of these configurations with the Sonos Sub added.
Note: You will need to retune the Sonos Five speaker using TruePlay, if you move the speaker within the same room or to another room, change the orientation of speaker (horizontal vs. vertical), or change the configuration of the speaker setup (going from a single speaker to a stereo pair for example).
Equalizer: You can adjust the following equalization (EQ) settings from the Sonos S2 app - Bass, Treble, Balance, and Loudness. These EQ settings must be configured in the Sonos S2 app and are not available from the speaker's top-panel controls.
Wireless Stereo Pairing: You can wirelessly pair two Sonos Five speakers to create an even wider soundstage with even more detailed stereo separation. Each speaker will smartly adjust to mono and act as the Left or Right speaker in a wireless stereo setup.
Note: You can only stereo pair a Sonos Five with another Sonos Five. You cannot stereo pair a Sonos Five with a Sonos Play 5, Sonos Play 5 (Gen 2), or other Sonos speaker.
Wireless Surrounds: Two Sonos Five speakers can be wirelessly paired together to create wireless rear surrounds for your compatible Sonos soundbar speaker - including the ARC, Playbar, Playbase, & Beam (all sold separately). The compatible Sonos soundbar speaker must be utilizing the same Sonos S2 operating system and S2 controller app as the Sonos Five, because the Five does not support the older Sonos S1 ("legacy") OS and app.
Note: You'll need two Sonos Five speakers to create a wireless surround pair. You cannot mix and match a Sonos Five speaker with a Sonos Play 5, Sonos Play 5 (Gen 2), or other Sonos speaker to create wireless rear surrounds.
Optional Wireless Subwoofer: The optional Sonos Sub wireless powered subwoofer (sold separately) can be wirelessly paired with the Sonos Five to enhance your system's bass response. Add the Sonos Sub to a single Sonos Five, a pair of stereo Sonos Fives, or a set of Sonos Five wireless surrounds. The set-up procedure for the Sub adjusts the crossover automatically so it seamlessly integrates with the Sonos Five and the rest of your Sonos speakers. Through the Sonos S2 Controller app, you can also set the phase and level of the subwoofer to match it the rest of your Sonos speaker system.
Note: The Sonos Sub must be utilizing the same Sonos S2 operating system and S2 controller app as the Sonos Five, because the Five does not support the older Sonos S1 ("legacy") OS and app.
Mounting Options: The Sonos Five can be positioned horizontally or vertically on a tabletop, desktop, countertop, or other flat mounting surface. When positioned horizontally, the Five automatically separates the left and right channels for impressive stereo sound.
- Horizontal Dimensions: 14.3125" (w) x 7.9375" (h) x 6.875" (d)
- Vertical Dimensions: 7.9375" (w) x 14.3125" (h) x 6.875" (d)
Note: Currently there is no wall-mount bracket or speaker stand available for the Sonos Five.
Humidity Resistant: The Sonos Five is humidity resistant and can be permanently installed safely in a bathroom. The Five can also be used outdoors temporarily on a porch or deck, as long as you have access to an AC power outlet and WiFi/Internet connection. However, the Sonos Five is not water or weater resistant and should not be exposed to rain, water spray, or extreme temperatures. The Sonos Five should never be left outdoors when not in use.
Detachable AC Power Cord: The Sonos Five comes with a 6.5' AC power cord that plugs into the back of the speaker and into an AC wall outlet or surge protector (sold separately).
Note: The Sonos Five speaker is not battery powered.
Variety Of Music Sources
Two Ways to Connect Wirelessly: In order to enjoy internet radio, online music services, your local network music libraries and Apple AirPlay 2, you'll need to connect the Sonos Five speaker to your home's wireless network router and ISP (internet service provider). Sonos brings your great sounding music wirelessly to any room in your house, without a big wiring project through WiFi or its SonosNet mesh network.
- WiFi Wireless Network: Sonos can also operate over your home's existing WiFi network (802.11 b/g; 2.4GHz). Because you are connecting wirelessly to your home's existing WiFi network, you do not need to hardwire a Sonos Boost to your router/modem. The Sonos system's wireless range will be dependent on your home's existing WiFi network. Sonos products manufactured after March 2014 are loaded with the proper firmware and ready to go out of the box for WiFi connectivity. All Sonos products manufactured prior to that date will require a wired connection to facilitate a firmware upgrade and hereafter they will be able to work over WiFi.
- SonosNet Wireless Mesh Network: Sonos can utilize its own SonosNet proprietary wireless mesh network technology to provides superior wireless range for whole-house coverage, ensure synchronous music playback, and avoid sources of wireless interference. The transmitting range of the Sonos wireless system is approximately 100', depending upon your home's layout. In addition to the Sonos Five, you will need a Sonos Boost (sold separately) connected to your network router/modem via a Ethernet cable.
- You cannot connect the Sonos system via both the SonosNet proprietary mesh network and WiFi; you will need to choose one. Sonos recommends using its proprietary SonosNet wireless mesh network over WiFi when applicable.
- The Sonos proprietary mesh network will provide a more secure wireless connection with fewer interruptions for optimum performance.
- WiFi is subject to greater interference from other WiFi and 2.4GHz devices on your network.
- WiFi connectivity is not compatible with 5GHz (you will have to use the Sonos wireless mesh network in this case).
Ethernet Port (10/100 Mbps): In addition to its built-in SonosNet Wireless Mesh Network and WiFi, the Sonos Five is also equipped with one Ethernet port (10/100 Mbps). Use it to wire directly to your router to operate Sonos if WiFi is unstable, or use the Ethernet port to provide Internet accessibility to non-wireless devices if you're using a SonosNET Boost setup.
Internet Radio Stations: Sonos offers a wide variety of Internet Radio stations and services. Some Internet Radio Services require a paid subscription and fees. Click here for all available Internet Radio Services.
- Sonos Radio: Sonos Radio is a free service that brings the best of Sonos and partner services into one place, making it even easier to listen to radio and discover new music on your system. Sonos Radio features thousands of live radio stations to choose from; lisen to music news, sports, and more from over 60,000 local and global stations. You even get a special selection of genre stations with music expertly curated by Sonos.
- iHeartRadio: iHeartRadio delivers all your favorite music and radio in one free service. Thousands of the best live Radio stations from across the country. Custom Stations created from 20 million songs and over 800,000 artists. You tell us an artist you like and iHeart Radio will build a playlist you love. iHeartRadio is free to listen with no capped hours or monthly subscription fees.
- Pandora: Pandora gives you personalized radio that plays what you love and continually evolves with your tastes. Start with the name of an artist, song, genre, or comedian, and create a station. If you are not sure what to listen to, you can browse through our hundreds of curated genre station to find the perfect match for your mood. You can choose between Pandora's free ad-supported account or a Pandora Plus ad-free account with higher 192kbps bit-rate.
- TuneIn: TuneIn gives you access to the world's radio stations, shows and podcasts, all for free. Over 100,000 channels from every corner of the earth, plus live and on-demand radio shows from around the world.
- SiriusXM: With SiriusXM, you can stream up to 155 channels of commercial-free music, play-by-play and sports talk, world class news, comedy, exclusive entertainment, and more. Search to easily find channels, shows, episodes and more. You'll need a SiriusXM subscription that also offers internet streaming.
Online Music Services: Sonos offers a wide variety of online music services. Some online music services require a paid subscription and fees. Click here for all available online music services.
- Apple Music: Apple Music is a subscription-paid streaming service with over 60 million songs ad-free. Easily find your favorite artists, discover new music, listen to curated playlists, and get exclusive artist content and interviews. Follow lyrics while you listen, tap ahead, or sing along with lyrics view. Enjoy at home, in the car, and across all your devices.
- Amazon Music: here are three tiers of access to Amazon Music on Sonos. Amazon Music Unlimited customers can stream tens of millions of songs and listen to curated playlists, stations, and weekly new releases, available to Prime Members for only $7.99/month (non-Prime price: $9.99/month). Amazon Music HD is a new tier of premium quality music with more than 50 million songs in High Definition (HD). At just $12.99/month for Prime members or $14.99/month for Amazon customers, Amazon Music HD makes high quality, lossless audio accessible to all music fans. Existing Amazon Music Unlimited subscribers (Individual or Family Plan) can upgrade to Amazon Music HD for an additional $5/month. Prime Music is a curated, on-demand, ad-free music streaming benefit featuring a growing selection of two million songs, and personalized recommendations at no additional cost with your Amazon Prime Membership.
- Deezer: Deezer is a subscription-paid online music service that offers you over 43 million songs at your fingertips. Stream almost any song you can think of or kick back with an endless selection of playlists, mixes, albums. You'll need a Deezer Premium+ or Deezer HiFi account to use Deezer with Sonos.
- Google Play Music: Google Play Music makes it easy to discover, play, store and share the music you love. With an Unlimited Subscription, you can enjoy unlimited listening to millions of songs, create custom radio and skip as much as you want. Sonos works with both the Free and Unlimited Subscription account types. Free accounts on Sonos only have access to your uploaded Library. You can use Google Radio with a free account by playing from the Google Play Music app to Sonos (Android devices only).
- Napster: Napster is a paid online music service that provides you with a music collection complete with millions of songs, entire albums and artist hits spanning the decades. Enjoy more than 30 million tracks at 320kbps AAC.
- Qobuz: Qobuz is a paid streaming service that gives you access to more than 40 million tracks. Discover new artists and albums with selections and playlists from musical experts. On Sonos you can stream 320kbps MP3 streams through the Qobuz Premium Subscription or experience high-quality FLAC (16-bit /44.1kHz) streaming using the Qobuz Hi-Fi Subscription.
- Spotify: Spotify is an online music service giving users the ability to stream music on demand to Sonos using Spotify's unique technology. Spotify and Sonos will allow access to all of your existing Spotify playlists and their entire catalog. Sonos supports Spotify Free and Spotify Premium accounts. A Spotify Free account allows you to search for Spotify artists, albums, and playlists in the Sonos app. When listening to music with a Spotify Free account, you’re limited to six song skips per hour.
- Tidal: Tidal streams music in lossless, high fidelity audio quality, ensuring the best sound experience possible. Discover new and old favorites with news, recommendations, curated playlists, moods and genres. All with High Fidelity Streaming. Create and edit your own playlists with more than 25 million tracks available. Tidal offers two paid streaming platforms - Tidal HiFi (Losless Flac 16-bit/44.1kHz) or Tidal Premium (AAC 320kbps).
- YouTube Music: YouTube Music is a subscription-paid online music service allows you to easily find what you're looking for and discover new music. Get playlists and recommendations served to you based on your context, tastes, and what's trending around you.
Music Libraries: Sonos supports playback of music from any computer or network-attached storage (NAS) device on your home network where you have shared music folders. Sonos can play music stored on up to 16 PCs, Macs or NAS (Network Attached Storage) devices on your home network, supporting the most popular audio formats. Sonos indexes your music folders so you can view your music collection by categories (such as artists, albums, composers, genres, or tracks).
- File Formats: Sonos supports the following audio file formats - MP3 (compressed), WMA (compressed), AAC (MPEG4), Ogg Vorbis, Audible (format 4), Apple Lossless, FLAC (lossless), WAV (uncompressed), and AIFF (uncompressed).
- Sampling Frequencies: Supported sampling rates include 16kHz, 22.5kHz, 24.0kHz, 32.0kHz, 44.1kHz, and 48kHz.
AirPlay 2 with Siri: AirPlay 2 is an advanced and easy-to-use wireless multiroom audio platform for iTunes, Apple Music, and other compatible Apple iOS apps. With AirPlay 2 you can play any audio from your Apple iOS device (running iOS 11.4 or later) or Mac computer (running OS X 10.13.2) on select Sonos components and other compatible AirPlay 2 speakers throughout your home. You can choose to play audio in one room, play the same audio in grouped rooms, or play the same audio in every room. If you are an Apple Music subscriber, you can even play different music in different rooms (you can control and group directly from Apple's Music App and Home app on your Apple iOS device). You'll be able to ask Siri-enabled devices (like your Apple iPhone, iPad, or Watch) to control playback of your Apple Music content on the Sonos unit. You can even watch videos and movies from YouTube and Netflix on your compatible Apple iOS device or Mac computer with perfectly synced audio on the Sonos product.
- Compatible AirPlay 2 Devices From Sonos: Sonos Arc, One (Gen 1/Gen 2), One SL, Five, Play:5 (Gen 2), Amp, Port, Playbase, and Beam all support AirPlay 2.
- Non-Compatible AirPlay 2 Devices from Sonos: Even though the Sonos Play:1, Play: 5 (Gen 1)Play:3, Playbar, Connect, Connect:Amp, and ZonePlayer are not AirPlay 2 compatible, you can still group these Sonos devices with an AirPlay 2 compatible Sonos product (listed above) to unlock AirPlay for your entire system.
Aux Input: You can connect an external source, such as a portable music player or a CD player, to the unit's rear-panel minijack (3.5mm) input. The Aux input is automatically detected when a device is connected, and the source appears on the system. Music from the external source can be played in any zone. The volume is controlled by the Sonos wireless music system, however, the playback (pause, music selection, etc.) must be controlled at the source.
- In order to connect a turntable, you will need a turntable with a built-in phono preamp or an external phono preamp (sold separately.
- The Sonos Five's Aux input is not disgned for use with a TV and will result in some latency or lip sync issues.
Powerful Processing: The Sonos Five features updated internal technology, including increased memory and a more powerful CPU, when compared to the Sonos Play 5 (Gen 2). The Sonos Five boasts a 1.3GHz Quad Cord CPU with 512MB SDRAM and 512MB NAND Flash memory for improved power and performance.
Sonos S2 App: Sonos S2 is a new app (for Apple iOS 11.0+ / Android OS 7.0+ / Mac OSX 10.11+ / Windows 7+) that powers the next generation of Sonos products. The Sonos S2 app offers new features, usability updates, and more personalization moving forward. The updated app makes it even simpler for you to search for content, control the sound, and personalize your listening experience. Use the Sonos S2 app to setup your Sonos speaker system, control your Sonos speaker system, stream your favorite internet radio stations and online music services, access local network music libraries, and personalize your speaker system.
- Setup: The app lets you easily setup the Sonos speaker system. Get step-by-step instructions for setting up a new system and/or adding more speakers to your system.
- Control: With the Sonos S2 app, you can control all your Sonos speakers, soundbars, and components. Adjust volume levels, group products to play in sync, or play something different in every room.
- Music & Radio: The Sonos S2 app brings together hundreds of internet radio stations and online music services.You also get access to local network music libraries on your smartphone, tablet, laptop, or desktop computer. Use the app to browse all your music, podcasts, radio, and audiobooks all in one place.
- Personalized Settings: Save favorites and room groups to My Sonos to get to the music faster, create alarms so you can wake up to a favorite radio station or playlist, filter out explicit content, and more.
- Security: Enhanced protocols, including support for elliptic curve cipher suites in SSL/TLS, keep your system safer and your data more secure.
- The Sonos Five is not compatible with the older Sonos S1 Controller app and requires the new Sonos S2 Controller app.
- Some older Sonos products ("legacy" products) will not support the advances of the S2 app due to their memory and processing power. If you own any of these products, you can continue to use your system as you do today. See System Requirements for more details.
Optional Voice Control: You can control your Sonos system through any Alexa or Google Assistant enabled device (including the Sonos One, Sonos Beam, Amazon Echo, and Google Home - all sold separately). Specific control functions will vary by digital voice assistant.
- Amazon Alexa: You can ask Alexa to play music on a specific Sonos device in an specific room of your home from these featured music services (Apple Music, Amazon Music, TuneIn, Pandora, iHeartRadio, SiriusXM, & Spotify). Using the Alexa app, you can group your Sonos products and your Alexa-enabled devices together. This makes it easier for Alexa to control your Sonos products based on which room or area they are in. You can pause, resume, and skip songs, as well as change the volume with all Sonos compatible online music services. Click here for more information regarding Amazon Alexa on Sonos.
- Google Assistant: You can ask Google to play music on a specific Sonos device in an specific room of your home from these featured music services (Google Play, Spotify, YouTube Music, Pandora, Deezer, Tidal, TuneIn, and iHeartRadio). You can pause, resume, and skip songs, as well as change the volume with all Sonos compatible online music services. Click here for more information regarding Google Assistant on Sonos.
- The Sonos Five does not have a built-in microphone for voice control. A separate Alexa or Google Assistant enabled device is required and sold separately for voice control.
- You can only configure your Sonos system to work with one digital voice assisant; choose either Alexa or Google Assistant (you cannot use both). You will need to search and enable the Sonos skill from the Alexa or Google Home app on your mobile device or computer. Your Sonos equipment and Amazon Alexa-enabled devices must be on the same wireless network.
- Sonos and Alexa or Google Assistant work together using a single Amazon or Google account. If you have a second Sonos system in another location, you'll need to use a second Amazon or Google account if you'd like to use Alexa. An Amazon or Google account can only be in use on one Sonos system at a time.
Capacitive Top-Panel Controls: There are capacitive touch controls on the Sonos Five speaker that control basic playback functions - such as Play/Pause, Volume Up/Down, and Previous/Next Track.
Automatic Software Updates: The Sonos Five supports free automatic software updates so you will always have the newest features and music services to enjoy. Simply register the Five and Sonos will automatically notify you when software updates are available through the Sonos S2 Controller app.
Internet Service Provider: You'll need a high-speed, wired internet service provider connection such as cable, fiber, or DSL. Wireless internet connections such as satellite, mobile hotspots, or 4G LTE routers can experience delays between the internet connection and Sonos and are not supported. Using these types of connections can cause music to not play, skip, or cut out completely.
Wireless Setup: Your network router must broadcast a 2.4GHz signal for Sonos products to connect to. If you have a dual band router (2.4GHz and 5GHz), do not disable the 2.4GHz signal. Wireless-N and Wireless-AC routers should work with Sonos as long as they are still broadcasting over B and G WiFi. Most Wireless-N and AC routers should do this unless manually configured not to.
- The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. If you are using multiple access points, make sure they are all set to the same 2.4GHz wireless channel.
- Networks using wireless range extenders are known to cause issues with Sonos systems that are configured in a wireless setup. If you need to extend your home WiFi to use Sonos in a wireless setup, we recommend using a WiFi mesh router to do so.
- Sonos cannot connect to guest networks or networks that use a portal page to login.
Wired Setup Requirements: A Sonos system operating in a wired setup will require one of your Sonos products to remain connected to the router via Ethernet cable at all times. If your Sonos system is in a wired setup and you use a WiFi mesh router with multiple wireless nodes, we recommend wiring your Sonos product directly to the primary wired mesh node. Avoid wiring any Sonos products to the wireless mesh nodes. If you are on a corporate or advanced network, it must not block Spanning Tree Protocol (STP).
Note: Ethernet over Power devices (also known as HomePlugs or Powerline adaptors) are not supported by Sonos. While they may work for some systems, they tend to cause intermittent problems with Sonos. EoP adapters create an added delay between your network and Sonos. If the internet connection is too slow or the delay is too great, it can cause your music to skip or cut out completely or your players to drop off from the network.
Sonos S1 or S2 Controller App: Sonos offers a Sonos Controller app for Apple iOS 11.0+, Android OS 7.0+, Mac OSX 10.11+, and Windows 7+. The Sonos S2 is a new app and operating system (OS) that powers the next generation of products and experiences. In addition to new features, usability updates, and more personalization moving forward, Sonos S2 enables higher resolution audio technologies for music and home theater. Most Sonos products are compatible with S2. Some older Sonos "legacy" products will not support the advances of S2 due to their memory and processing power. The older Sonos "legacy" app is referred to as the Sonos S1 app.
- Sonos Products That Support the Sonos S1 and S2 Controller App: Play:1, Play:3, Play:5 (Gen 2), Playbase, Playbar, Connect (Gen 2), Connect:Amp (Gen 2), One (Gen 1/2), One SL, Beam, Amp, Port, Boost, Move, Sub (Gen 1/2).
- Sonos Products That Only Support The New S2 Contoller App: Five, ARC, Sub (Gen 3), and any Sonos products released after May 2020
- Sonos Products That Only Support The Old S1 Controller App: CR200 Controller, Zone Player, Bridge, Connect (Gen 1), Connect: Amp (Gen 1), Play: 5 (Gen 1).
- If you have have both, older "legacy" Sonos products and newer Sonos products, you have the option to create two separate eco-systems - one that will be controlled with the older Sonos S1 controller app and the other that will be controlled by the newer Sonos S2 controller app.
- Click here for more information regarding Sonos "Legacy" S1 versus the new Sonos S2 Operating System and App.
Supported Audio Files: Supported audio files from online music services and local music libraries include MP3, WMA, AAC, OGG, FLAC, ALAC, AIFF, and WAV. Sonos can supports FLAC music files up to 16-bit/44.1kHz for "CD-quality" sound. All supported sample rates include 16kHz, 22.5kHz, 24.0kHz, 32.0kHz, 44.1kHz, and 48kHz. Internet Radio streams are supported only in WMA, MP3, and AAC.
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