About the Sonos Playbase 3.1 Home Theater System
Big sound from your TV
Big sound from your TV
The Sonos Playbase 3.1 Home Theater System delivers extraordinary sound from your movies and TV shows. Plus you can stream music from online music services, internet radio stations, or your computer. The low-profile Sonos Playbase sits directly underneath your TV and fills your room with spacious, realistic sound. The Sonos Sub provides powerful, crystal-clear bass with minimal vibration.
Part of a Sonos multi-room audio system
The Playbase 3.1 system, like other Sonos music players, connects to your home network — either via Wi-Fi® or by connecting one player to your router via Ethernet to create a dedicated Sonos network. This network, known for its extensive range and superior performance, gives you house-wide access to tunes stored on your PC along with a wealth of internet audio choices.
The Playbase connect to your TV with an optical digital cable, and it can stream audio from your movies and TV shows to Sonos speakers in other rooms. For instance, if you're watching a game[,] you can keep up with the play-by-play in the kitchen when you get a snack. (For the best wireless performance, we recommend adding the optional Sonos Boost.)
Add wireless surround speakers
If you ever want to expand your system for true surround sound, you can add any pair of Sonos speakers to your Playbase and Sub. They connect to the system wirelessly, for easy setup. The compact Play:1 speakers are a popular choice.
Compatible with AirPlay 2
The Sonos Playbase has AirPlay 2 built in. That means you can stream audio directly from your iPhone®, iPad®, or Mac® computer through your Sonos system. That includes soundtracks from YouTube® videos and Netflix movies.
And if you subscribe to Apple Music®, you can do even more. Use Siri on your iPhone, iPad, or Apple TV 4K to control Apple Music with voice commands. Tell it what selection or playlist to play — and which Sonos speakers you want it to play through.
Trueplay speaker tuning for optimal sound
If you use your Sonos control app on an iPhone, iPad, or iPod touch, you can use that same Apple device to fine-tune the Playbase with Sonos's Trueplay feature. It uses the mic built into your device to measure how the sound reflects off your walls and furnishings. It then adjusts the speaker's settings automatically for the best possible sound. (Currently for iOS® devices only.)
- communicates with other Sonos players via Wi-Fi or a dedicated Sonosnet™ 2.0 wireless network
- control your Sonos system with your iPhone®, iPod touch®, iPad®, or Android™ device with the free Sonos app
- plays MP3, WMA, AAC, WAV, FLAC, AIFF, ALAC, Ogg Vorbis, and WAV files
- plays songs from subscription streaming services such as Spotify, TIDAL, Pandora, and more
- plays music and podcasts directly from Android and iOS mobile devices
- plays streaming internet radio stations from TuneIn Radio and iHeartRadio
- plays programming from SiriusXM Internet Radio — subscription required
- multi-zone synchronous playback (same music plays in multiple zones simultaneously) or multi-stream playback (each ZonePlayer plays individually selected music)
- add two more Sonos speakers (not included) for wireless 5.1 surround sound
- warranty: 1 year
- Our 60-day money-back guarantee
- 10 built-in speakers, each with a Class-D digital amplifier (three tweeters, six midrange drivers, and one low-frequency woofer)
- connects to your TV, Blu-ray player or cable box via an included optical digital audio cable
- accepts Dolby® Digital and 2-channel PCM audio signals
- supports TVs weighing up to 77 lbs.
- stream sound from TV shows and movies to other Sonos speakers
- Apple AirPlay® 2 lets you stream directly from an iPhone® or iPad® and ask Siri to play Apple Music
- Ethernet port for wired connection to your home network (Ethernet cable included)
- 28-3/8"W x 2-5/16"H x 14-3/16"D
- weight: 18.5 lbs.
- two force-canceling woofers for deep, rich bass and zero cabinet buzz or rattle
- two Class-D amplifiers perfectly match the woofers and acoustic architecture
- dual acoustic ports for enhanced bass performance
- automatically adjust audio settings to balance the SUB with your existing Sonos players
- Ethernet jack
- 15-7/8"W x 15-3/8"H x 6-5/16"D
What's in the box:
- The Sonos Playbase 3.1-channel Home Theater System consists of the Sonos Playbase and the Sonos Sub (individually packaged) in black
- The Sonos Playbase box includes:
- Active soundbase speaker (black)
- 6.5' AC power cord
- 5' Optical digital cable
- 59" Ethernet cable
- Quickstart Guide
- Important Product Information booklet
- The Sonos Sub box includes:
- Powered subwoofer (gloss black)
- 6.5' AC power cord (non-polarized C7 plug)
- Four self-adhesive felt feet
- Cleaning cloth
- Quick Start Guide
- Important Product Information
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More details on the Sonos Playbase 3.1 Home Theater System
Network & Multiroom Audio
Home Theater Section
3.1ch Soundbase & Sub Speaker System: Complement your flat-panel television with this Sonos PlayBase & Sub speaker system for rich, room-filling HiFi sound. The Sonos PlayBase & Sub system is simple to setup, control, and expand. It requires only two cable connections - a power cord & optical digital audio cable. The PlayBase supports playback of all sources connected to your TV; such as cable/satellite, Blu-ray/DVD player, video game system, etc. The Sonos PlayBase can also wirelessly stream music from your computer, as well as various online music services and Internet Radio. The PlayBase can even sync with other Sonos speakers wirelessly for multiroom audio. The unit can be controlled from your TV's remote, or by your Apple iOS device or Android smartphone using the free Sonos Controller App.
- Active 10-Speaker Design: The Sonos PlayBase speaker features a sophisticated 10-speaker design with three tweeters (the left & right tweeters are angled for a wider sound stage), six midrange drivers, and one subwoofer. Each speaker is driven by a perfectly matched Class D amplifier. The PlayBase acts as your front left, front right, and center-channel speaker.
- Wireless Powered Sub: The Sonus Sub connects wirelessly to the PlayBase via WiFi (no subwoofer cable to run). It features two force-canceling speakers (3" x 6" race-track shaped drivers) positioned face-to-face to provide deep, rich bass with no resonance from the cabinet. The speakers are powered by two Class-D digital amplifiers, perfectly tuned to match the speakers. The speakers are mounted into a unique cabinet that features an acoustic slot and dual acoustic ports that encircle the enclosure to enhance the Sub's performance.
- Optional Rear Speakers: Add a pair of Sonos speakers (sold separately) for a 5.1ch surround sound experience. You don't even have to run wires to the rear speakers to enjoy true 5.1ch audio. In conjunction with the Sonos Boost, you can even use the Sonos Amp as a rear amplifier with separate rear speakers; in this configuration you will still need to run wire between the rear speakers and the Sonos Amp (all sold separately).
Note: Each Sonos product in a multichannel speaker system must be utilizing the same Sonos S1 ("legacy") or S2 ("new") operating system and app.
Optical Digital Input (Dolby Digital/PCM): The Sonos PlayBase speaker connects to your television via its optical (toslink) digital input. The unit supports both Dolby Digital (5.1ch) and PCM (2ch) audio signals through its digital input. Make sure to turn your television's speakers off.
- Dolby Digital: Your television's off-air and network movie apps can be delivered in Dolby Digital format to the PlayBase. The PlayBase will decode and utilize up to six discrete sound channels (five channels for center, right front, left front, right rear, and left rear; and 1 discrete Low-Frequency Effects (LFE) or subwoofer channel) available through the Dolby Digital format. Not compatible with Dolby Digital Plus, Dolby TrueHD, DTS, DTS HD, or any other surround format (only supports Dolby Digital 2ch to 5.1ch).
- Stereo/PCM: AV sources connected to your TV (such as Blu-ray, cable/satellite, video game) are delivered in Stereo/PCM format to the PlayBase. The PlayBase will decode the Stereo/PCM format into a left front and right front channels directly from the 2 channel Stereo provided and will decode a matrixed center, right rear, left rear, and subwoofer channel from the audio signal.
Note: The digital optical output terminals of most newer flat-panel TVs only send an audio signal in 5.1ch when receiving Dolby Digital/DTS surround sound from the TV's built-in tuner, network connection, or connected USB device; and will output only 2ch stereo from sources connected to the TV via HDMI, or RCA (like your Blue-ray/DVD player or satellite/cable box).
Trueplay Tuning (for Apple iOS): The layout of a room, and where a speaker is placed, can have a significant impact on the sound that you hear. Trueplay, an auto-tune app within the Sonos App, uses the microphone in your Apple iOS 8.0+ device to measure how sound reflects off walls, furnishings and other surfaces in a room, and then fine tunes the Sonos PlayBase speaker to make sure it sounds great no matter where you've placed it. The Sonos PlayBase speaker already sounds fantastic, but Trueplay brings you even closer to how music should sound. Completing Trueplay tuning for a room takes approximately 3 minutes from start to finish.
Note: Trueplay is currently not compatible with Android.
Equalization (EQ): During the PlayBase setup process you will be guided through its audio calibration process. If desired, you can change the sound settings (bass, treble or loudness) for the Sonos PlayBase. Bass boosts lower frequencies, treble boosts higher frequencies, while loudness boosts both bass and treble to improve the sound at low volume.
Sound Options: The Sonos PlayBase offers various sound settings to customize your listening experience.
- Speech Enhancements: The Speech Enhancement setting makes the TV dialog easier to hear.
- Night Sound: The Night Sound setting adjusts the audio for night time viewing so you can reduce the volume and still experience proper balance and range. At lower volumes, quiet sounds are enhanced and the intensity of loud sounds is reduced.
- Audio Delay (Lip Sync): You can increase or decrease the sound delay if the image on your TV and the sound from the PlayBase are not in sync.
TV Auto Play: When TV Auto Play is set to On, TV audio automatically plays through the PlayBase when you turn on your television. If music is playing when the TV is turned on, the music immediately stops and the PlayBase switches to TV audio.
Mounting Options: See below for mounting the Sonos PlayBase and Sub in your room.
- PlayBase: The Sonos PlayBase can rest under the pedestal stand or between the pedestal feet of your flat-panel TV. The PlayBase can support TVs weighing up to 77 lbs with a pedestal stand that measure no more than 28.375" wide x 14.9375" deep. It can also fit in between a TV's pedestal feet that measure no less than 28.375" apart and 2.3125" high. In addition, you can simply place the Sonos PlayBase on a shelf that is located under or above the TV; allow at least 2" of open space around the speaker.
- Sub: Out of the box, the Sonus Sub is designed to stand upright on the integrated rubber feet. You can also lay the sub horizontally on its side, if desired. Four self-adhesive felt feet are provided, if you choose to mount the Sub on its side. A guide for placing the felt feet on the Sub is included.
AC Power: Both, the Sonos PlayBase and Sub, will require and AC power outlet and come with a detachable 6.5' AC power cord.
Network & Multiroom Audio
Sonos Wireless Multiroom Audio Eco-System: The PlayBase is part of the Sonos wireless multiroom audio eco-system consisting of a family of wireless network speakers, players, and amplifiers. Start with a single Sonos product and add more Sonos products over time. With multiple zones, you can play the same or different songs in different rooms of your home. Compatible distributed audio sources include internet radio, online music services, local network music libraries, as well as hardwired inputs. Up to 32 Sonos devices and 16 groups can be connected in one system. The Sonos Amp is compatible with the new Sonos S2 operating system (OS) and the older Sonos S1 operating system (OS).
- Sonos S2 OS Compatible Products: The Sonos Five, ARC, Sub (Gen 3), and any Sonos products released after May 2020 will only be compatible with Sonos S2.
- Sonos S2 and S1 OS Compatible Products: The Sonos Play:1, Play:3, Play:5 (Gen 2), Playbase, Playbar, Connect (Gen 2), Connect:Amp (Gen 2), One (Gen 1/2), One SL, Beam, Amp, Port, Boost, Move, and Sub (Gen 1/2) support both Sonos S2 and S1 operating systems.
- Sonos S1 OS Compatible Products: The Sonos CR200 Controller, Zone Player, Bridge, Connect (Gen 1), Connect: Amp (Gen 1), and Play: 5 (Gen 1) will only support the older S1 operating system.
- If you have have both, older "legacy" Sonos products and newer Sonos products in your system, you have the option to create two separate eco-systems - one that will be controlled with the older Sonos S1 controller app and the other that will be controlled by the newer Sonos S2 controller app.
- Click here for more information regarding Sonos "Legacy" S1 versus the new Sonos S2 Operating System and App.
Two Ways to Connect Wirelessly: In order to enjoy internet radio, online music services, your local network music libraries and Apple AirPlay 2, you'll need to connect the Sonos PlayBase to your home's wireless network router and ISP (internet service provider). Sonos brings your great sounding music wirelessly to any room in your house, without a big wiring project through WiFi or its SonosNet mesh network.
- WiFi Wireless Network: Sonos can also operate over your home's existing WiFi network (802.11 b/g; 2.4GHz). Because you are connecting wirelessly to your home's existing WiFi network, you do not need to hardwire a Sonos Boost to your router/modem. The Sonos system's wireless range will be dependent on your home's existing WiFi network. Sonos products manufactured after March 2014 are loaded with the proper firmware and ready to go out of the box for WiFi connectivity. All Sonos products manufactured prior to that date will require a wired connection to facilitate a firmware upgrade and hereafter they will be able to work over WiFi.
- SonosNet Wireless Mesh Network: Sonos can utilize its own SonosNet proprietary wireless mesh network technology to provides superior wireless range for whole-house coverage, ensure synchronous music playback, and avoid sources of wireless interference. The transmitting range of the Sonos wireless system is approximately 100', depending upon your home's layout. In addition to the Sonos Port, you will need a Sonos Boost (sold separately) connected to your network router/modem via a Ethernet cable.
- You cannot connect the Sonos system via both the SonosNet proprietary mesh network and WiFi; you will need to choose one. Sonos recommends using its proprietary SonosNet wireless mesh network over WiFi when applicable.
- The Sonos proprietary mesh network will provide a more secure wireless connection with fewer interruptions for optimum performance.
- WiFi is subject to greater interference from other WiFi and 2.4GHz devices on your network.
- WiFi connectivity is not compatible with 5GHz (you will have to use the Sonos wireless mesh network in this case).
Ethernet Port (10/100 Mbps): In addition to its built-in SonosNet Wireless Mesh Network and WiFi, the Sonos Amp is also equipped with one Ethernet port (10/100 Mbps). Use it to wire directly to your router to operate Sonos if WiFi is unstable, or use the Ethernet port to provide Internet accessibility to non-wireless devices if you're using a SonosNET Boost setup.
Internet Radio Stations: Sonos offers a wide variety of Internet Radio stations and services. Some Internet Radio Services require a paid subscription and fees. Click here for all available Internet Radio Services.
- Sonos Radio: Sonos Radio is a free service that brings the best of Sonos and partner services into one place, making it even easier to listen to radio and discover new music on your system. Sonos Radio features thousands of live radio stations to choose from; lisen to music news, sports, and more from over 60,000 local and global stations. You even get a special selection of genre stations with music expertly curated by Sonos.
- iHeartRadio: iHeartRadio delivers all your favorite music and radio in one free service. Thousands of the best live Radio stations from across the country. Custom Stations created from 20 million songs and over 800,000 artists. You tell us an artist you like and iHeart Radio will build a playlist you love. iHeartRadio is free to listen with no capped hours or monthly subscription fees.
- Pandora: Pandora gives you personalized radio that plays what you love and continually evolves with your tastes. Start with the name of an artist, song, genre, or comedian, and create a station. If you are not sure what to listen to, you can browse through our hundreds of curated genre station to find the perfect match for your mood. You can choose between Pandora's free ad-supported account or a Pandora Plus ad-free account with higher 192kbps bit-rate.
- TuneIn: TuneIn gives you access to the world's radio stations, shows and podcasts, all for free. Over 100,000 channels from every corner of the earth, plus live and on-demand radio shows from around the world.
- SiriusXM: With SiriusXM, you can stream up to 155 channels of commercial-free music, play-by-play and sports talk, world class news, comedy, exclusive entertainment, and more. Search to easily find channels, shows, episodes and more. You'll need a SiriusXM subscription that also offers internet streaming.
Online Music Services: Sonos offers a wide variety of online music services. Some online music services require a paid subscription and fees. Click here for all available online music services.
- Apple Music: Apple Music is a subscription-paid streaming service with over 60 million songs ad-free. Easily find your favorite artists, discover new music, listen to curated playlists, and get exclusive artist content and interviews. Follow lyrics while you listen, tap ahead, or sing along with lyrics view. Enjoy at home, in the car, and across all your devices.
- Amazon Music: here are three tiers of access to Amazon Music on Sonos. Amazon Music Unlimited customers can stream tens of millions of songs and listen to curated playlists, stations, and weekly new releases, available to Prime Members for only $7.99/month (non-Prime price: $9.99/month). Amazon Music HD is a new tier of premium quality music with more than 50 million songs in High Definition (HD). At just $12.99/month for Prime members or $14.99/month for Amazon customers, Amazon Music HD makes high quality, lossless audio accessible to all music fans. Existing Amazon Music Unlimited subscribers (Individual or Family Plan) can upgrade to Amazon Music HD for an additional $5/month. Prime Music is a curated, on-demand, ad-free music streaming benefit featuring a growing selection of two million songs, and personalized recommendations at no additional cost with your Amazon Prime Membership.
- Deezer: Deezer is a subscription-paid online music service that offers you over 43 million songs at your fingertips. Stream almost any song you can think of or kick back with an endless selection of playlists, mixes, albums. You'll need a Deezer Premium+ or Deezer HiFi account to use Deezer with Sonos.
- Google Play Music: Google Play Music makes it easy to discover, play, store and share the music you love. With an Unlimited Subscription, you can enjoy unlimited listening to millions of songs, create custom radio and skip as much as you want. Sonos works with both the Free and Unlimited Subscription account types. Free accounts on Sonos only have access to your uploaded Library. You can use Google Radio with a free account by playing from the Google Play Music app to Sonos (Android devices only).
- Napster: Napster is a paid online music service that provides you with a music collection complete with millions of songs, entire albums and artist hits spanning the decades. Enjoy more than 30 million tracks at 320kbps AAC.
- Qobuz: Qobuz is a paid streaming service that gives you access to more than 40 million tracks. Discover new artists and albums with selections and playlists from musical experts. On Sonos you can stream 320kbps MP3 streams through the Qobuz Premium Subscription or experience high-quality FLAC (16-bit /44.1kHz) streaming using the Qobuz Hi-Fi Subscription.
- Spotify: Spotify is an online music service giving users the ability to stream music on demand to Sonos using Spotify's unique technology. Spotify and Sonos will allow access to all of your existing Spotify playlists and their entire catalog. Sonos supports Spotify Free and Spotify Premium accounts. A Spotify Free account allows you to search for Spotify artists, albums, and playlists in the Sonos app. When listening to music with a Spotify Free account, you’re limited to six song skips per hour.
- Tidal: Tidal streams music in lossless, high fidelity audio quality, ensuring the best sound experience possible. Discover new and old favorites with news, recommendations, curated playlists, moods and genres. All with High Fidelity Streaming. Create and edit your own playlists with more than 25 million tracks available. Tidal offers two paid streaming platforms - Tidal HiFi (Losless Flac 16-bit/44.1kHz) or Tidal Premium (AAC 320kbps).
- YouTube Music: YouTube Music is a subscription-paid online music service allows you to easily find what you're looking for and discover new music. Get playlists and recommendations served to you based on your context, tastes, and what's trending around you.
AirPlay 2 with Siri: AirPlay 2 is an advanced and easy-to-use wireless multiroom audio platform for iTunes, Apple Music, and other compatible Apple iOS apps. With AirPlay 2 you can play any audio from your Apple iOS device (running iOS 11.4 or later) or Mac computer (running OS X 10.13.2) on select Sonos components and other compatible AirPlay 2 speakers throughout your home. You can choose to play audio in one room, play the same audio in grouped rooms, or play the same audio in every room. If you are an Apple Music subscriber, you can even play different music in different rooms (you can control and group directly from Apple's Music App and Home app on your Apple iOS device). You'll be able to ask Siri-enabled devices (like your Apple iPhone, iPad, or Watch) to control playback of your Apple Music content on the Sonos unit. You can even watch videos and movies from YouTube and Netflix on your compatible Apple iOS device or Mac computer with perfectly synced audio on the Sonos product.
- Compatible AirPlay 2 Devices From Sonos: Sonos Arc, One (Gen 1/Gen 2), One SL, Five, Play:5 (Gen 2), Amp, Port, Playbase, and Beam all support AirPlay 2.
- Non-Compatible AirPlay 2 Devices from Sonos: Even though the Sonos Play:1, Play: 5 (Gen 1)Play:3, Playbar, Connect, Connect:Amp, and ZonePlayer are not AirPlay 2 compatible, you can still group these Sonos devices with an AirPlay 2 compatible Sonos product (listed above) to unlock AirPlay for your entire system.
Music Libraries: Sonos supports playback of music from any computer or network-attached storage (NAS) device on your home network where you have shared music folders. Sonos can play music stored on up to 16 PCs, Macs or NAS (Network Attached Storage) devices on your home network, supporting the most popular audio formats. Sonos indexes your music folders so you can view your music collection by categories (such as artists, albums, composers, genres, or tracks).
- File Formats: Sonos supports the following audio file formats - MP3 (compressed), WMA (compressed), AAC (MPEG4), Ogg Vorbis, Audible (format 4), Apple Lossless, FLAC (lossless), WAV (uncompressed), and AIFF (uncompressed).
- Sampling Frequencies: Supported sampling rates include 16kHz, 22.5kHz, 24.0kHz, 32.0kHz, 44.1kHz, and 48kHz.
Sonos S2 App: Sonos S2 is a new app (for Apple iOS 11.0+ / Android OS 7.0+ / Mac OSX 10.11+ / Windows 7+) that powers the next generation of Sonos products. The Sonos S2 app offers new features, usability updates, and more personalization moving forward. The updated app makes it even simpler for you to search for content, control the sound, and personalize your listening experience. Use the Sonos S2 app to setup your Sonos speaker system, control your Sonos speaker system, stream your favorite internet radio stations and online music services, access local network music libraries, and personalize your speaker system.
- Setup: The app lets you easily setup the Sonos speaker system. Get step-by-step instructions for setting up a new system and/or adding more speakers to your system.
- Control: With the Sonos S2 app, you can control all your Sonos speakers, soundbars, and components. Adjust volume levels, group products to play in sync, or play something different in every room.
- Music & Radio: The Sonos S2 app brings together hundreds of internet radio stations and online music services.You also get access to local network music libraries on your smartphone, tablet, laptop, or desktop computer. Use the app to browse all your music, podcasts, radio, and audiobooks all in one place.
- Personalized Settings: Save favorites and room groups to My Sonos to get to the music faster, create alarms so you can wake up to a favorite radio station or playlist, filter out explicit content, and more.
- Security: Enhanced protocols, including support for elliptic curve cipher suites in SSL/TLS, keep your system safer and your data more secure.
- The Sonos PlayBase is also compatible with the older Sonos S1 Controller app, if you have older Sonos "legacy" gear already in your home.
- Some older Sonos products ("legacy" products) will not support the advances of the S2 app due to their memory and processing power. If you own any of these products, you can continue to use your system as you do today. See System Requirements for more details
Optional Voice Control: You can control your Sonos system through any Alexa or Google Assistant enabled device (including the Sonos One, Sonos Beam, Amazon Echo, and Google Home - all sold separately). Specific control functions will vary by digital voice assistant.
- Amazon Alexa: You can ask Alexa to play music on a specific Sonos device in an specific room of your home from these featured music services (Apple Music, Amazon Music, TuneIn, Pandora, iHeartRadio, SiriusXM, & Spotify). Using the Alexa app, you can group your Sonos products and your Alexa-enabled devices together. This makes it easier for Alexa to control your Sonos products based on which room or area they are in. You can pause, resume, and skip songs, as well as change the volume with all Sonos compatible online music services. Click here for more information regarding Amazon Alexa on Sonos.
- Google Assistant: You can ask Google to play music on a specific Sonos device in an specific room of your home from these featured music services (Google Play, Spotify, YouTube Music, Pandora, Deezer, Tidal, TuneIn, and iHeartRadio). You can pause, resume, and skip songs, as well as change the volume with all Sonos compatible online music services. Click here for more information regarding Google Assistant on Sonos.
- The Sonos PlayBase does not have a built-in microphone for voice control. A separate Alexa or Google Assistant enabled device is required and sold separately for voice control.
- You can only configure your Sonos system to work with one digital voice assisant; choose either Alexa or Google Assistant (you cannot use both). You will need to search and enable the Sonos skill from the Alexa or Google Home app on your mobile device or computer. Your Sonos equipment and Amazon Alexa-enabled devices must be on the same wireless network.
- Sonos and Alexa or Google Assistant work together using a single Amazon or Google account. If you have a second Sonos system in another location, you'll need to use a second Amazon or Google account if you'd like to use Alexa. An Amazon or Google account can only be in use on one Sonos system at a time.
IR Sensor: The Sonos PlayBase speaker does not come with a remote, but does offer a built-in IR sensor, so you can program your TV's remote control to operate volume up/down of the system. Many newer TVs are coming with RF remotes and don't offer IR functionality. In this case, you would not be able to program the speaker and TV remote to work together.
Automatic Updates: The Sonos PlayBase supports free automatic software updates so you will always have the newest features and music services to enjoy. Simply register the One and Sonos will automatically notify you when software updates are available through the Sonos S2 Controller app. By simply pressing one button your system updates itself. The Sonos PlayBase must be connected to your home network and the internet for automatic software updates.
Internet Service Provider: You'll need a high-speed, wired internet service provider connection such as cable, fiber, or DSL. Wireless internet connections such as satellite, mobile hotspots, or 4G LTE routers can experience delays between the internet connection and Sonos and are not supported. Using these types of connections can cause music to not play, skip, or cut out completely.
Wireless Setup: Your network router must broadcast a 2.4GHz signal for Sonos products to connect to. If you have a dual band router (2.4GHz and 5GHz), do not disable the 2.4GHz signal. Wireless-N and Wireless-AC routers should work with Sonos as long as they are still broadcasting over B and G WiFi. Most Wireless-N and AC routers should do this unless manually configured not to.
- The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. If you are using multiple access points, make sure they are all set to the same 2.4GHz wireless channel.
- Networks using wireless range extenders are known to cause issues with Sonos systems that are configured in a wireless setup. If you need to extend your home WiFi to use Sonos in a wireless setup, we recommend using a WiFi mesh router to do so.
- Sonos cannot connect to guest networks or networks that use a Port page to login.
Wired Setup Requirements: A Sonos system operating in a wired setup will require one of your Sonos products to remain connected to the router via Ethernet cable at all times. If your Sonos system is in a wired setup and you use a WiFi mesh router with multiple wireless nodes, we recommend wiring your Sonos product directly to the primary wired mesh node. Avoid wiring any Sonos products to the wireless mesh nodes. If you are on a corporate or advanced network, it must not block Spanning Tree Protocol (STP).
Note: Ethernet over Power devices (also known as HomePlugs or Powerline adaptors) are not supported by Sonos. While they may work for some systems, they tend to cause intermittent problems with Sonos. EoP adapters create an added delay between your network and Sonos. If the internet connection is too slow or the delay is too great, it can cause your music to skip or cut out completely or your players to drop off from the network.
Sonos S1 or S2 Controller App: Sonos offers a Sonos Controller app for Apple iOS 11.0+, Android OS 7.0+, Mac OSX 10.11+, and Windows 7+. The Sonos S2 is a new app and operating system (OS) that powers the next generation of products and experiences. In addition to new features, usability updates, and more personalization moving forward, Sonos S2 enables higher resolution audio technologies for music and home theater. Most Sonos products are compatible with S2. Some older Sonos "legacy" products will not support the advances of S2 due to their memory and processing power. The older Sonos "legacy" app is referred to as the Sonos S1 app.
- Sonos Products That Support the Sonos S1 and S2 Controller App: Play:1, Play:3, Play:5 (Gen 2), Playbase, Playbar, Connect (Gen 2), Connect:Amp (Gen 2), One (Gen 1/2), One SL, Beam, Amp, Port, Boost, Move, Sub (Gen 1/2).
- Sonos Products That Only Support The New S2 Contoller App: Five, ARC, Sub (Gen 3), and any Sonos products released after May 2020.
- Sonos Products That Only Support The Old S1 Controller App: CR200 Controller, Zone Player, Bridge, Connect (Gen 1), Connect: Amp (Gen 1), Play: 5 (Gen 1).
- If you have have both, older "legacy" Sonos products and newer Sonos products, you have the option to create two separate eco-systems - one that will be controlled with the older Sonos S1 controller app and the other that will be controlled by the newer Sonos S2 controller app.
- Click here for more information regarding Sonos "Legacy" S1 versus the new Sonos S2 Operating System and App.
Supported Audio Files: Supported audio files from online music services and local music libraries include MP3, WMA, AAC, OGG, FLAC, ALAC, AIFF, and WAV. Sonos can supports FLAC music files up to 16-bit/44.1kHz for "CD-quality" sound. All supported sample rates include 16kHz, 22.5kHz, 24.0kHz, 32.0kHz, 44.1kHz, and 48kHz. Internet Radio streams are supported only in WMA, MP3, and AAC.
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