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Customer Reviews

Google Nest Hello Video Doorbell

Smart Wi-Fi® doorbell with HD camera and two-way talk

MFR # NC5100US

Google Nest Hello Video Doorbell

Google Nest Hello Video Doorbell

Smart Wi-Fi® doorbell with HD camera and two-way talk

MFR # NC5100US

28 reviews
View this product

Great for Google smart homes

Crutchfield customer from Brooklyn, NY on 12/31/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is a nice doorbell, and to be fair, if I had an all Google smart home, it would be better. I have to use my smartphone to see who is at the door. Installation is fairly straight forward. It uses existing doorbell wiring to work.

Pros: Clear image, slim size, easy install

Cons: Does not work on Echo Show devices, no battery backup

Crutchfield response on

2 of 2 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Wauwatosa, WI on 9/30/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy install and set up with the app. Light years better than Ring- which I returned. Excellent video quality and the app is easy to navigate.

Pros: Easy install Ease of use with Nest App

Cons: None

Crutchfield response on

5 of 5 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Libertyville, IL on 6/3/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is my second Nest Hello for the back door. The installation this time only took 15 minutes and it's been working perfectly since then. I fully recommend this smart gadget. Also the Crutchfield sales rep was very helpful in answering all my questions and helped with applying a gift card. FYI, Crutchfield has a 60 days price guarantee in case its price will be reduced during this time.

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Crutchfield response on

1 of 1 found this helpful

SAN ANGELO

sue from SAN ANGELO TX on 3/28/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

picture is clear. But nofication takes for ever. I have looked into the settings etc, but by the time I get notification it has been 5 to 10 minutes from time someone was spotted on Nest. Do not like it takes that long to notify me, by that time the person has come and gone.

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Crutchfield response on 3/31/2020
We're sorry you're having issues with your doorbell. If you purchased this product from Crutchfield, feel free to contact our Tech Support team. They can help you solve the problem or set up a return within 60 days of purchase. Lifetime tech support comes with every Crutchfield purchase.

3 of 3 found this helpful

Nest Hello is a Great Addition to your Home

Crutchfield customer from Dade City, FL on 12/24/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

This was a quick and easy install since I could use the old wiring from my previous dumb doorbell. It works really well and has other features which are not well advertised. One of which is the ability to change the ring sound guest hear when pushing the door bell button. Currently it rings Christmas music. If you use Google smart home devices, the Nest Hello is a no brainier.

Pros: Works well within the Google environment Very good continuous video and sound It just works well

Cons: None that I could find

Crutchfield response on

3 of 3 found this helpful

Nest doorbell

Crutchfield customer from Meridian, ID on 12/15/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Works fantastic and shows everything I want to see!

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Crutchfield response on

1 of 1 found this helpful

Google Nest Hello Video Doorbell

Lee from Englewood, FL on 12/12/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Work well.

Pros:

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Crutchfield response on

1 of 2 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Brecksville, OH on 11/5/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great image quality. Installing first was not difficult. No instructions available on setting up a 2nd nest doorbell. Had to pay an installer $110 to set up second. Doorbell does not always ring on phone, not clear at all why it does sometimes, and not at others. No saved video at all unless you pay for subscribing to their service for EACH doorbell and camera.

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Crutchfield response on

10 of 11 found this helpful

Great device for any home.

Ronald from Hendersonvlle, NC on 3/31/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Bought installed and now enjoying!

Pros: Works well with a nice picture.

Cons: Installation can be tricky depending on your situation. I'm not a fan of the design but I overlook that because of the functionality.

Crutchfield response on

2 of 2 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Branford, CT on 3/22/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Well made, looks great. Easy to install and activate. Does great job.

Pros:

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Crutchfield response on

1 of 1 found this helpful

Amazing Video Doorbell

Jim from Rochester, MN on 3/18/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is an amazing video door bell! The packaging contents and installation instructions were the best I've ever experienced! It took me an additional 30 min to install due to the short wires exposed for my use on the front door frame, however, the special wire connectors provided with the unit made all the difference. The setup went smoothly. The picture on my phone is amazing! The unit pics up all motion in front of our home, with a wide field of vision and very sharp images from the fringes of the picture. The close up of action immediately in front oorf the door bell are clear and very detailed - thanks to the HD camera view and color. I have had the unit installed for 2 weeks now and am still learning about how best to use it in our neighborhood. Very impressive all around! Also, we've had air temperatures at -10 degrees below zero and it worked perfectly.

Pros: Ease of installation, setup and quality of captured video.

Cons: None sofar...

Crutchfield response on

3 of 3 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Highland, NY on 12/29/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Its a Nest product, what else to say. 5 star excellence!!

Pros:

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Crutchfield response on

1 of 4 found this helpful

As Expected

Acer from Hamilton, IL on 12/18/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great video resolution. Easy install. Works as expected.

Pros: Perfect step-by-step instruction via the Nest app.

Cons: Took about 24hrs after install for the Nest Aware to start recording videos.

Crutchfield response on

2 of 2 found this helpful

Amazing Product

Justin from Scottsdale, AZ on 12/18/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Nest is the best! After several months of using the Ring doorbell I grew dissatisfied with the clumsy app and poor image quality. I am happy to have made the switch!

Pros: Minutes to install the hardware and the app makes pairing it up to my account a breeze.

Cons: None!

Crutchfield response on

4 of 4 found this helpful

Love my Nest Hello!

Crutchfield customer from Spring Lake, NJ on 12/7/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

I took a while deciding which video doorbell to purchase. I chose the Nest Hello! The Nest Hello's online installation video was easy to follow. I installed it myself in about 30 minutes. Facial recognition and active zone features are not available without a subscription. I now have a clear view of my front porch and street both day and night! Feeling safe! The next time nest Hello is on sale, I will purchase another for my side door! Crutchfield delivered it even sooner than expected!

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Crutchfield response on

1 of 1 found this helpful

Best doorbell so far

Dennis from Philadelphia, PA on 11/15/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

One thing that isn't apparent about this doorbell is that it already comes with a 15º wedge so that you can angle the doorbell slightly (presumably 15º) and see who is at your door more fully. I also love that it works with my new google hub! Simply say show me my front door and the camera image show up in real time. Awesome!

Pros: Works with Google Hub Comes with a wedge.

Cons: $5/ month for recordings/face detection

Crutchfield response on

3 of 3 found this helpful

Google Nest Hello Video Doorbell

Jay from Monroe, NY on 11/5/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great product, not sure why we didn't get one of these sooner!!

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Crutchfield response on

1 of 2 found this helpful

Clear picure!

Gene from Euless, TX on 10/15/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

I'm disabled and the ability to check the door without using a walker is a great feature. The video resolution is great. Some trouble hearing audio.

Pros: Very handy for disabled.

Cons: Too many "notifications" Audio could be clear and noise comes over chime box.

Crutchfield response on

3 of 3 found this helpful

Excellent Product.

Mark from Indian Land, SC on 10/12/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Easy to Install. Easy setup. Took 10 minutes to Install and start using. Has worked perfectly since install (two weeks ago). Clear video. Very happy with this product.

Pros: Easy to install and setup. Great design.

Cons: None.

Crutchfield response on

1 of 1 found this helpful

Best Doorbell on the Market!

George from Omaha, NE on 9/9/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Great camera, packed with features!

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Crutchfield response on

1 of 3 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Houston, TX on 7/27/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Very satisfied with my purchase. It has been a month and I have not had any issues. I installed it myself and it has worked flawlessly

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Crutchfield response on

2 of 2 found this helpful

Nest Hello

Christian from Mesa, AZ on 7/17/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

This is an awesome doorbell! This is the third one I've installed for a family member. I love how it integrates into the Nest app with other Nest products. The one thing it lacks is a wall plate to help hide unsightly holes left by the prior doorbell.

Pros: Easy installation Easy app integration with other Nest products and Google Home

Cons: Needs to include a wall plate to hide unsightly holes similar to the Nest thermostat.

Crutchfield response on

2 of 2 found this helpful

Nest Doorbell

Al from Burlington, NJ on 6/17/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Love it works like a champ!

Pros: Simple to install, setup, and use

Cons: Need subscription to use all features

Crutchfield response on

1 of 3 found this helpful

Great Product, Great Company

Crutchfield customer from Webster, NY on 5/27/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

My new Nest Doorbell is amazing. I even installed it myself! It joins my nest cam and gives me a view of both the front and rear of my home. I love these products. Buying them from Crutchfield made them even better. Easy se lection, fast and free shipping right to my door in two days. It can't get much better than that. Nest from Crutchfield, the only way to go.

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Crutchfield response on

3 of 4 found this helpful

Software needs a complete re-do

Alex from West Springfield, MA on 5/21/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have had the Ring door bell pro installed on my front and rear door doors for about 1 year now.. i have the nest thermostats so i decided to give the nest door bells a try. install was easy... syncing up with the WIFI and all that fun stuff was no problem. Video quality is right up there with the Ring products, but thats were the similarities end. The nest door bell only detects motion or people if the object or person is less than 5 feet from the camera, anything more than that it does not notify you. It also only gives you notifications for people.. for example , we live in a very rural area and have a lot of wildlife (foxes, deer, ex..) not once does the nest pick up any of these motions. So if your dog gets out , it won't notify you. I have played with the settings, and nothing seemed to help. Also there seemed to be a delay (about 1-2 min) from when the motion event happens and when you are notified. A doorbell ring there is less delay, but with the ring products everything was instant. I wanted to like these doorbells but after about a month, we switched back to the Ring and could not be happier with them.

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Crutchfield response on

18 of 23 found this helpful

Easy installation! Works flawlessly!

Teressa from Clayton, NC on 5/13/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

I have already invested in other Nest products, so I was eager to try the new Hello doorbell. The setup was SUPER simple! The Nest App on the phone guides you through installation step-by-step, helps you understand the wiring on your existing doorbell chime, and connects to your home wifi network easily. (I have Google wifi as well.) It works flawlessly! The most difficult part of the whole process was removing the crummy old doorbell. The video is fantastic, and I like that you get a head-to-toe view of the person at the door. Perhaps the delivery people will stop THROWING packages onto my porch once they see the video doorbell. I will definitely be purchasing a second one to replace the old doorbell at the back door too. Suffice it to say, I am SUPER happy with this doorbell.

Pros: Easy to install, works well with existing Nest ecosystem, pre-programmed responses to rings, ability to set quiet hours

Cons: None so far!

Crutchfield response on

4 of 4 found this helpful

Google Nest Hello Video Doorbell

Crutchfield customer from Fremont, CA on 4/9/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

Not so hard to install if you have some experience. There is a lag to load even with the fastest wifi, they should just load a quick snap shot and just do voice that may speed up things. Still at times it recognizes familiar faces and but not all the time.

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Crutchfield response on

5 of 6 found this helpful

Working very well.

Chet from Staten Island, NY on 3/28/2018

Verified customer (What's this?)
Verified employee purchase (What's this?)

So far, really liking this. After doing tons of research, it was worth the wait for the Nest Hello. Relatively easy to install (although I wish the wires coming from my house were longer). Works great in conjunction with my other Nest products and my Amazon Echo Show. About the only suggestions, 1) There is a bit of a delay in getting a notification that someone is at the door, but all video doorbells have that issues. Second, Nest really should provide longer mounting screws. The item comes with 1/2" wood screws. I replaced them with 2-1/2" ones for a more secure mounting.

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Crutchfield response on

7 of 7 found this helpful

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