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Customer Reviews

NETGEAR Nighthawk® AX8

Eight-stream AX6000 Wi-Fi 6 router (RAX80)

MFR # RAX80-100NAS

NETGEAR Nighthawk® AX8

NETGEAR Nighthawk® AX8

Eight-stream AX6000 Wi-Fi 6 router (RAX80)

MFR # RAX80-100NAS

5 reviews
View this product

NETGEAR Nighthawk AX8

Crutchfield customer from Accokeek, MD on 1/23/2020

Verified customer (What's this?)
Verified employee purchase (What's this?)

so far so good great look great customer service

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

2 faulty units + horrible support = RUN AWAY!

Guest from Denver, CO on 11/26/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Run, don't walk, away from this router! Beware - hundreds of consistent 1-star reviews on amazon and other sites. The RAX80 has been a nightmare from the first week, and after countless hours with on support calls with netgear I will never buy another one of their products. And for context - I'm 32 and work in software, so I'm generally sufficiently tech savvy. The router began dying a few days after I set it up. Both my 2.4 and 5ghz networks show as available, but all my devices would say "no internet connection", and if I swapped between networks they would tell me the password is incorrect. Turning the router off and on would fix it for a few days, then the internet would go out again and I'd have to repeat the process. Then this started happening every day, then several times per day... It took ~3-4 hours on the phone with tech support to over multiple phone calls going through various factory resets, diagnostics, changing the channels etc. before they finally agreed to replace my router entirely.... The brand new router showed up, I got it up and running, and a week later it died. The exact same process repeated itself - dying once a week, then every few days, and ultimately several times/day. 2 faulty routers. The netgear support process is a nightmare - they force you to go through hours of tedious tasks before they'll consider replacing it, and their warranty only covers replacements so I'm stuck in this loop for the time being.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

NETGEAR Nighthawk AX8

Crutchfield customer from Austin, TX on 11/24/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Really nice router. Solid. 100mb service but getting 115mb in router.

Pros:

Cons:

Crutchfield response on

0 of 0 found this helpful

NETGEAR Nighthawk AX8

philip from SEATTLE, WA on 10/23/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

Product does not work. Drops connections and not decided to die after 1.5 months.

Pros:

Cons:

Crutchfield response on 10/28/2019
Philip contacted our Tech Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

0 of 0 found this helpful

Works Well But Came With Doubts

Crutchfield customer from Ontario, NY on 9/8/2019

Verified customer (What's this?)
Verified employee purchase (What's this?)

The unit operates as advertized. We are ready for the use of the fast AX protocols when devices become available. The range is clearly longer than our old router! Unfortunately, instructions in the box did not match the unit. The QR image wasn't on the device as instructions said it would be. I spent an hour trying to get somone to help me contrive a solution to install the unit. We did, but not without wondering if this was a used device sold as new.

Pros: Works well

Cons: Our unit didn't match the enclosed installation instructions.

Crutchfield response on

0 of 0 found this helpful

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