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Customer Reviews

Philips Hue Play HDMI Sync Box

Automatic Hue light controller for gaming, video and other HDMI media

MFR # 555227

Philips Hue Play HDMI Sync Box

Philips Hue Play HDMI Sync Box

Automatic Hue light controller for gaming, video and other HDMI media

MFR # 555227

1 review
View this product

If it only worked

Crutchfield customer from New Britain, CT on 6/19/2021

Verified customer (What's this?)
Verified employee purchase (What's this?)

Purchase with caution. It's hit or miss with this product. You would think for the price point it would work properly and consistently. I'm having the same issue that hundreds of people are reporting on line for years. The sync box losses connectivity, and the lights stop working. The app just sits there saying trying to connect and make sure you are on the same network as the bridge. I have confirmed with my network provider that it is connected, but still did multiple troubleshooting. Unfortunately the sync box still did not work properly. Philips support is not much help. Your basically on your own. I will be returning this product at an additional charge from Crutchfield. Nothing like paying extra for faulty equipment. Overall very disappointed in this product. I highly recommend you do research before purchasing an expensive paper weight.

Pros: When it works it's a great product

Cons: Does not sync, losses connectivity

Crutchfield response on 7/5/2021
This customer contacted our Customer Support team and set up a return. Purchases from Crutchfield can be returned or exchanged within 60 days.

1 of 2 found this helpful